TalkTalk Pauses Digital Voice Sales to New Customers
CURRENT STATUS • FULL FIBRE • HOME PHONE • POWER CUTS • PSTN SWITCH-OFF
TalkTalk has still not clearly reopened Digital Voice to new Full Fibre customers.
TalkTalk’s dedicated Digital Voice page still says the service is available to existing Full Fibre customers only. Its Full Fibre page also says the digital landline is for existing customers.
Generic site-wide Digital Voice wording is broader and also mentions new and existing TalkTalk Fibre customers. Because the wording conflicts, customers should rely on the availability shown for their own account or checkout.
Current position
Existing Full Fibre
Log in and check whether Digital Voice is available for your account.
New Full Fibre
No clear public reopening; the dedicated pages still say existing customers only.
TalkTalk Fibre
Generic site-wide wording also mentions new and existing Fibre customers.
September update: the June pause has not been clearly reversed for new Full Fibre customers.
Why did TalkTalk pause sales?
ISPreview first reported the change in June 2026. TalkTalk described it as a temporary pause linked to the company’s move onto the Kraken customer management platform.
The wider Kraken migration is still ongoing. TalkTalk has since reported passing 500,000 migrated customers while saying several months of work remained.
TalkTalk has not published a firm date for a full return of Digital Voice sales to new Full Fibre customers.
Existing Digital Voice service was not shut down. The change concerned sales availability for new customers.
What is TalkTalk Digital Voice?
Digital Voice is TalkTalk’s VoIP home-phone service. Calls travel through the broadband connection rather than the old analogue phone network.
| Feature | Old landline | Digital Voice |
|---|---|---|
| Call path | Legacy telephone network | Broadband connection |
| Phone connection | Phone socket | Compatible TalkTalk router or voice equipment |
| Power cut | Some corded phones could still work | Router must have power |
| Care alarms | Many were designed for analogue lines | Compatibility must be checked |
Who can get Digital Voice now?
Check My Account
TalkTalk’s dedicated page says existing Full Fibre customers can check availability after signing in.
Do not assume a home phone is included
If a home phone is essential, confirm it is included in the actual order before switching broadband.
Mixed website wording: the dedicated Digital Voice and Full Fibre pages say existing Full Fibre customers only, while generic site-wide copy also mentions new and existing TalkTalk Fibre customers.
What about the Digital Voice app?
TalkTalk’s help page says the Digital Voice app is now available only to existing users who had already registered. New registrations are not currently possible for new or existing customers.
Power cuts and 999 calls
Digital Voice depends on powered broadband equipment. If the router loses power, the phone service normally stops too.
TalkTalk recommends keeping a mobile available. If you rely on the landline for emergency calls and have no mobile signal, TalkTalk says it can provide a free battery backup that keeps the router powered for up to one hour.
Care alarms and telecare
TalkTalk warns that some services relying on a traditional line, including care alarms and burglar alarms, may not work with Digital Voice. Its separate telecare guidance says some devices have been tested, but not all, so customers should check with the alarm provider before switching.
How this fits the UK landline switchover
UK government guidance says the telecommunications industry is switching off the PSTN by January 2027. Landline-style phone services are therefore moving onto digital technologies.
What should customers do now?
- New Full Fibre customer: confirm home-phone availability in the order summary.
- Existing Full Fibre customer: check My Account for Digital Voice eligibility.
- Emergency landline user: ask about battery backup and alternative 999 access.
- Care alarm user: check compatibility with the alarm provider before changing service.
TalkTalk has not clearly reopened Digital Voice to new Full Fibre customers. Its dedicated September pages still say existing Full Fibre customers only, while other site-wide wording is broader. Your own account or checkout should be treated as the final availability check.
TalkTalk Digital Voice FAQs
Has TalkTalk reopened Digital Voice to new Full Fibre customers?
As of 15 September 2026, TalkTalk’s dedicated Digital Voice and Full Fibre pages still say Digital Voice is available to existing Full Fibre customers only. TalkTalk has not published a clear announcement that general new-customer Full Fibre Digital Voice sales have resumed.
Can existing TalkTalk Full Fibre customers get Digital Voice?
TalkTalk’s dedicated Digital Voice page says existing Full Fibre customers can log in and check whether Digital Voice is available for their account.
Why does TalkTalk’s website show different Digital Voice wording?
The dedicated Digital Voice page says existing Full Fibre customers only, while generic site-wide Digital Voice wording also refers to new and existing TalkTalk Fibre customers. Customers should rely on availability shown for their own account and package.
Will TalkTalk Digital Voice work in a power cut?
Not normally. Digital Voice depends on the broadband router having power. TalkTalk says it can provide free battery backup for customers who rely on a landline for emergency calls and have no mobile signal, keeping the router powered for up to one hour.
Does TalkTalk Digital Voice work with care alarms?
Compatibility varies. TalkTalk warns that services relying on traditional phone lines, including some care alarms and burglar alarms, may not work with Digital Voice. Check with the alarm provider before switching.
When is the UK PSTN being switched off?
UK government guidance says the telecommunications industry is switching off the PSTN by January 2027, with landline services moving to digital technologies.