Hyperoptic Broadband Review (Updated October 2026)

FTTB vs FTTP

Hyperoptic built its reputation on its own full fibre network, but the exact setup depends on your address and building type. In large apartment blocks, it has often used Fibre to the Building, with fibre running into the building and ethernet used for the final stretch into each flat.

In houses and many newer developments, the connection can be brought directly into the property as FTTP. Hyperoptic says its network now passes more than two million homes and businesses across 64 UK towns and cities. Availability can still vary between neighbouring properties, so the postcode and address checker is the best guide. Where the right package is available, the main benefits remain low latency, unlimited data and much stronger upload performance than most mainstream UK broadband deals.

Router models can vary

Hyperoptic supplies a Hyperhub router with its home broadband service, but there is not one single model for every customer. Its current support pages cover the Zyxel EX3301, EX3501 and EX5601, Nokia HA-140W-B, ZTE H3600 and older ZTE H298A/H298N hardware, so the exact router can depend on stock, package and rollout.

The standard Hyperhub should be adequate for many homes and is optimised for Hyperoptic’s network, but Wi-Fi can still struggle through thick walls, concrete-heavy flats or awkward layouts. If you need stronger whole-home coverage, Hyperoptic’s Total Wi-Fi add-on uses Minihubs. More technical users may prefer their own router or mesh kit.

Rolling Contracts Can Be Useful for Renters

A Manchester customer example from our original review shows where Hyperoptic’s shorter commitments can help. The customer was planning a major move abroad, so locking into a standard 18-month or 24-month contract with a larger provider did not make sense.

Hyperoptic’s monthly option was the deciding factor. It is useful for renters or anyone with uncertain plans, provided the package is available at the address. The customer reported consistent speeds for remote work and streaming, but the rolling plan still requires 30 days’ notice, so it is flexible rather than instant.

Residential speed tiers

Entry-level plans: Hyperoptic’s current mainstream and social-tariff pages focus on 150Mb as the lowest prominently advertised speed, although legacy or location-specific tariffs can differ. Check the live address checker rather than assuming every speed tier is available everywhere.

Superfast (150Mb): A sensible option for many couples and smaller households. It is fast enough for 4K streaming, home working, gaming and everyday browsing.

Ultrafast (500Mb): A strong option for flatshares or larger families. Downloads are quick, cloud backups are less intrusive, and there is enough capacity for many connected devices.

Hyperfast (1Gb): The flagship tier. With a wired connection, Hyperoptic says its 1Gb service has average peak-time speeds of 900Mbps download and 900Mbps upload. It is more than casual users need, but it is useful for creators, heavy uploaders and busy households.

Fair Fibre social tariff

Hyperoptic’s Fair Fibre Plan is a monthly rolling social tariff for eligible customers at participating addresses. Current prices are £13 per month for 150Mb, £17 for 500Mb and £20 for 1Gb, with £0 activation, free installation, unlimited data and 30 days’ notice. Eligibility includes a range of qualifying benefits, so check the current criteria before applying.

Symmetrical Speeds

This is the key selling point. Depending on location, Hyperoptic advertises equally fast uploads and downloads on its 150Mb, 500Mb and 1Gb packages. That remains unusual in the UK broadband market and is the main reason Hyperoptic feels different if you upload large files, back up to the cloud or work from home.

Speed details

Hyperoptic is still one of the quickest full fibre options in the UK where it is available. Many 150Mb to 1Gb packages are built around equally fast uploads and downloads, which makes a real difference for video calls, large uploads, cloud backups, remote access and households with several heavy users online at once.

Hyperoptic keeps add-ons fairly limited and mostly focuses on the broadband connection itself.

• Static IP Address: Residential customers can add a static IP for £5 per month. It is useful if you run a server at home, want cleaner remote access, or just prefer a fixed network setup.
• Phone Service: Hyperoptic’s home phone runs over broadband using VoIP, so you plug your handset into the Hyperhub router rather than an old wall socket. Standard service includes free evening and weekend UK landline calls.
• Total Wi-Fi: Hyperoptic’s mesh extension service adds a Minihub to spread Wi-Fi more evenly around your home, with an additional Minihub possible where needed. Hyperoptic currently lists Total Wi-Fi at £7 per month unless a special offer applies.
• Rewards: Hyperoptic’s My Account now includes a Rewards section with customer perks, discounts, promotions and giveaways across areas such as food, travel, retail and entertainment.
• Switching credit: Hyperoptic currently advertises up to £300 of bill credit to help eligible new customers cover exit fees from their previous provider. The amount and eligibility depend on the offer and package available at your address.
• Make it Right policy: For agreements covered by Hyperoptic’s current policy, automatic account credits can apply to qualifying delayed activations, delayed repairs, missed engineer appointments and delayed One Touch Switches. Check your Contract Information because the policy only applies where your agreement says it does.
• Customer review signal: Trustpilot showed Hyperoptic at 4.6 out of 5 from roughly 57,800 reviews when checked on 2 October 2026. That is a broad company-level customer score rather than our own rating.

Installation Logistics: Hyperoptic installs vary by address. If the property already has a Hyperoptic socket, setup can be very fast. If not, flats may involve cabling from a communal area, while houses may need a route from underground ducts, a pole or another external connection point.

Moving house: One of the biggest drawbacks appears when you move. Once you are used to symmetrical gigabit speeds, moving somewhere with slower uploads or fewer contract options can feel like a step backwards. Always check the next address before assuming Hyperoptic will be available there.

KKR

Hyperoptic Ltd is a UK private limited company incorporated in 2010, and the broadband brand is widely associated with its 2011 launch under Dana Tobak and Boris Ivanovic. In 2019, investment firm KKR acquired a majority stake. Hyperoptic continues to operate as a distinct broadband brand focused on full fibre connectivity, with its strength still concentrated around flats, new-builds and selected urban areas.