Plusnet Broadband Review (Updated June 2026)

Powered by Openreach

Plusnet does not lay its own cables. Like BT, Sky and plenty of other mainstream providers, it sells services over the Openreach network. That is a plus, not a compromise, because Openreach still gives Plusnet broad UK coverage and a familiar install path.

If your address can get Full Fibre, Plusnet now offers the main FTTP tiers from 74Mb up to 900Mb. If your area has not gone fully fibre yet, the standard Fibre package uses part-fibre SoGEA technology and delivers average speeds of up to 66Mb.

Reliable and Simple

New Fibre and Full Fibre customers generally get the Hub Two. It is Plusnet's familiar dual-band hub and remains a dependable bit of kit for a value broadband package.

It is not cutting-edge and it does not bring Wi-Fi 6, but for most average homes it is still more than good enough. Setup is simple, wired ports are useful, and anyone with a larger property can still add their own mesh or third-party router if needed.

Still One of the Main Reasons to Pick It

Plusnet's support is still one of its biggest selling points. Officially, the company says support is UK based and available 8am to 8pm every day, which is better than a lot of bargain providers manage.

That does not mean every call will be magic, but it does mean you are dealing with a provider that still makes service part of the pitch, rather than treating support like an awkward afterthought.

If you are the sort of person who wants the cheapest line possible and never plans to speak to anyone, there are lower-cost rivals. If you want a bit of backup when things go wrong, Plusnet still earns its keep here.

Fibre & Full Fibre

Fibre (part-fibre / FTTC): average speeds up to 66Mb, depending on your line.

Full Fibre (FTTP): currently listed in 74, 145, 300, 500 and 900Mb average-speed tiers, depending on what your address can get.

Full Fibre 900: still the flagship package, aimed at heavy-use households where loads of people are streaming, gaming, working and backing up files at the same time.

Upload Speeds

Plusnet's Full Fibre remains asymmetric, so uploads are nowhere near the download figure. That is normal on Openreach-based consumer broadband. It is absolutely fine for Zoom, Teams, cloud backup and gaming, but it is not the right choice if you want near-equal upload and download speeds.

By The Numbers

Wired speeds are where Plusnet looks best. Over Ethernet, Full Fibre should perform like a typical Openreach FTTP service, with the exact estimate confirmed at checkout for your address. Over Wi-Fi, the Hub Two is perfectly decent, but you will not see those headline numbers everywhere in the house on every device. That is normal, not a Plusnet-only issue.

Plusnet is still pretty stripped back, but there are a few genuinely useful extras worth knowing about.

• SafeGuard & Protect: Plusnet still includes SafeGuard for network-level parental controls, and it also pushes Plusnet Protect powered by Norton as a device-security extra.
• Reward Cards: Selected packages still come with a Plusnet Reward Card. At the time of this update, the live site is advertising up to a £100 Reward Card on selected plans, and offer dates can change quickly.
• Perks & EE SIM deals: Plusnet Mobile is closed, but broadband customers can still get access to EE SIM-only deals and other discounts through Plusnet Perks.

Switching: Plusnet supports the One Touch Switching process, so if you are moving from another provider, your new provider should handle the switch rather than you having to cancel the old service yourself.

Price rises: This is the bit that needs proper checking. Plusnet's current headline deals show the first listed increase from 31 March 2027, but Plusnet's annual price change policy still separates customers by contract date. Broadband plans taken or recontracted between 11 July 2024 and 4 August 2025 can have a +£3 monthly rise from 31 March 2026, plans taken or recontracted on or after 5 August 2025 can have a +£4 monthly rise from 31 March 2026, and some older contracts still follow the CPI + 3.9% model. In plain English: do not assume your renewal or checkout price follows the headline advert — read the contract summary.

Broadband-only future: Plusnet is clearly focused on broadband-only packages. New Fibre and Full Fibre packages do not include a home phone service, and Plusnet says older landline-based packages will no longer be supported from 2027. If you rely on a home phone, telecare alarm or other line-connected device, sort this before switching or renewing.

Part of BT Group

Plusnet is still part of BT Group, with its broadband delivered over the Openreach network. In practice, that leaves Plusnet as the simpler value brand in the wider BT family. You get the wide reach of Openreach infrastructure, but fewer premium extras than you would expect from pricier rivals.

We updated this review on 2nd June 2026. The score is unchanged at 8.5/10, but the details customers need to check before ordering have been refreshed.

• Package line-up checked: Plusnet Full Fibre is now shown as 74, 145, 300, 500 and 900Mb tiers, with Fibre/SoGEA up to 66Mb where full fibre is not available.
• Live offer wording refreshed: Reward Card wording has been updated to reflect the current live headline of up to £100 on selected packages. Offers can change, so check the live checkout before signing up.
• Price-rise warning clarified: We now explain that headline deal pages and contract summaries can show different timing depending on when you sign or recontract.
• Landline guidance updated: New Plusnet packages are broadband only, and older landline-based services will not be supported from 2027. Customers who rely on a home phone, alarm or telecare device should check alternatives before switching.