Plusnet Broadband Review (Updated October 2026)
Does "Good Honest Broadband" Still Exist?
Plusnet remains one of the simpler value-focused broadband choices. It sits inside BT Group, uses the Openreach network and focuses on broadband-only Fibre and Full Fibre packages. Full Fibre runs from 74Mb to 900Mb, while the Fibre option can deliver average speeds up to 66Mb where FTTP is not yet available. As of 2 October 2026, Plusnet is advertising Full Fibre deals from £22.99 a month, with a £9.99 one-off activation fee shown on its headline offer, and Reward Cards worth up to £100 on selected plans. The exact package, price and reward available still depend on your address and the promotion running when you order.
Pros and Cons
Where It Stands Out
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UK-based Support Plusnet still leans heavily on UK-based customer service, with phone support open 8am to 8pm, Monday to Sunday.
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Strong headline value Plusnet is currently advertising Full Fibre deals from £22.99 a month, with a £9.99 one-off activation fee on the headline offer and selected plans also including Reward Cards worth up to £100. The exact deal still depends on your address and the promotion running when you order.
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Solid Hardware The Hub Two is still Plusnet's included router and is a dependable Wi-Fi 5 option for everyday use. It is not a Wi-Fi 6 model, so larger or more demanding homes may still want their own mesh system.
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Reliable Openreach Base If you are on Plusnet Fibre or Full Fibre, the underlying Openreach infrastructure is the same broad network foundation used by many big-name rivals.
The Drawbacks
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Broadband-only Direction New Plusnet packages are broadband only. If you still want a home phone, you will usually need a separate VoIP setup or a different provider.
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Annual Price Rises For new or recontracting broadband customers on the current pricing model, Plusnet says the monthly broadband price rises by £4 on 31 March each year. Older contracts can follow different rules, so check your contract summary.
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Basic Hardware Package The Hub Two is included, but Plusnet does not bundle a mesh system or a newer Wi-Fi 6 router. Households that need wider coverage may want to add their own mesh system.
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No TV Service Plusnet no longer offers TV, and its old YouView service has been gone for years, so anyone wanting TV bundles needs to look elsewhere.
The Infrastructure
Powered by Openreach
Plusnet sells its broadband over the Openreach network, the same underlying access network used by many major UK providers. That gives it broad availability while Plusnet handles the package, router, billing and customer support.
If your address can get Full Fibre, Plusnet now offers the main FTTP tiers from 74Mb up to 900Mb. If your area has not gone fully fibre yet, the standard Fibre package uses part-fibre SoGEA technology and delivers average speeds of up to 66Mb.
Hardware: The Hub Two
Reliable and Simple
New Fibre and Full Fibre customers generally get the Hub Two. It is Plusnet's familiar dual-band hub and remains a dependable router for a value broadband package.
It does not support Wi-Fi 6, but it remains a capable Wi-Fi 5 router for everyday use. Homes that need wider coverage or newer wireless features can still add their own mesh system or compatible third-party equipment.
Support & Service
UK-Based Support Remains a Key Selling Point
Plusnet continues to make UK-based support a prominent part of its service. Its customer service phone line is advertised as open from 8am to 8pm, Monday to Sunday.
That does not guarantee every issue will be fixed immediately, but it does mean support remains a visible part of the service rather than an optional extra.
For customers who value being able to speak to a UK-based support team, this remains one of the clearest reasons to consider Plusnet alongside similarly priced broadband providers.
Customer-review signal: Plusnet's claimed Trustpilot profile was showing a TrustScore of 1.7/5 from about 12,600 reviews when checked on 2 October 2026. Trustpilot also notes that Plusnet has no recent history of asking customers for reviews, so that score should be treated as one external signal rather than a direct measure of broadband performance. It is separate from our 8.5/10 editorial rating.
The Packages
Plusnet still keeps things fairly simple, with one part-fibre option and five main Full Fibre speed tiers. Its Full Fibre page advertises both 12- and 24-month contract options, although the exact term available is confirmed with the deal for your address.
Fibre & Full Fibre
Fibre (part-fibre / FTTC): average speeds up to 66Mb, depending on your line.
Full Fibre (FTTP): currently listed in 74, 145, 300, 500 and 900Mb average-speed tiers, depending on what your address can get.
Full Fibre 900: still the flagship package, aimed at heavy-use households where loads of people are streaming, gaming, working and backing up files at the same time.
Upload Speeds
Plusnet's Full Fibre remains asymmetric, so uploads are nowhere near the download figure. That is normal on Openreach-based consumer broadband. It is absolutely fine for Zoom, Teams, cloud backup and gaming, but it is not the right choice if you want near-equal upload and download speeds.
Performance & Speed
By The Numbers
Wired speeds are where Plusnet looks best. Over Ethernet, Full Fibre should perform like a typical Openreach FTTP service, with the exact estimate confirmed at checkout for your address. Over Wi-Fi, the Hub Two is perfectly decent, but you will not see those headline numbers everywhere in the house on every device. That is normal, not a Plusnet-only issue.
Top Alternatives
If Plusnet is not the right fit, these are the main types of rival worth comparing.
The Extras
Plusnet is still a stripped-back service, but there are a few useful extras worth knowing about.
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SafeGuard & Protect: Plusnet SafeGuard is a free network-level parental-control tool. Plusnet Protect powered by Norton is currently included free for 24 months with broadband-only deals and protects up to seven devices.
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Reward Cards: Current promotions run to 8 October 2026 and show a £50 Reward Card with Fibre, Full Fibre 145 and Full Fibre 300, £60 with Full Fibre 500 and £100 with Full Fibre 900 for eligible new customers. Reward offers change regularly, so recheck the live deal before ordering.
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Perks & EE SIM deals: Plusnet Mobile is closed, but broadband customers can still get access to EE SIM-only deals and other discounts through Plusnet Perks.
Switching: Plusnet supports the One Touch Switching process, so if you are moving from another provider, your new provider should handle the switch rather than you having to cancel the old service yourself.
The Trade-Offs
Before you sign up, there are three things worth checking properly.
Price rises: Plusnet's current price guide says broadband plans taken or recontracted on or after 5 August 2025 rise by £4 a month on 31 March each year. Plans taken or recontracted between 11 July 2024 and 4 August 2025 rise by £3 a month, while some older contracts that have not been recontracted still use the CPI + 3.9% model. Check the contract summary for the rule that applies to you before ordering or renewing.
Broadband-only future: Plusnet is clearly focused on broadband-only packages. New Fibre and Full Fibre packages do not include a home phone service, and Plusnet says older landline-based packages will no longer be supported from 2027. If you rely on a home phone, telecare alarm or other line-connected device, arrange an alternative before switching or renewing.
Promotions expire: The current Reward Card offers are stated to end on 8 October 2026. Treat the £22.99 headline price and Reward Card amounts as time-sensitive offers rather than permanent pricing, and check the postcode results and contract summary before ordering.
Ownership & Structure
Part of BT Group
Plusnet is part of BT Group and delivers its consumer broadband over the Openreach network. Its current residential range is deliberately focused on broadband-only Fibre and Full Fibre packages rather than phone or TV bundles.
FAQs
Does Plusnet use the BT network?
Plusnet is part of BT Group and sells broadband over the Openreach network. That means the underlying line network is the same one used by many major UK providers, though your router, support and contract terms can still make the overall experience different.
Is the router any good?
The Plusnet Hub Two is a dual-band Wi-Fi 5 router with 2.4GHz and 5GHz support. It is not a Wi-Fi 6 model, but it remains the standard router supplied with Plusnet Fibre and Full Fibre deals.
Is customer support really UK based?
Yes. Plusnet says its support is UK based and available seven days a week, with phone support open 8am to 8pm, Monday to Sunday.
Does Plusnet offer landlines or Digital Voice?
New Plusnet packages are broadband only and do not include a home phone service. Older landline-based services will not be supported from 2027, so if you still need a home phone, telecare device or alarm connection, you should arrange an alternative before moving package.
How We Rated Plusnet
To keep things fair, we use a standardised weighting system across all our ISP reviews. Here is exactly how the 8.5/10 score for Plusnet was calculated:
This approach lets us judge the best deal for each customer without bias. Commission, CPA and margins are not used in the scoring model.
HASNAAT MAHMOOD
Broadband & Technology Expert
"Plusnet is still strongest when you want straightforward broadband, a sensible price and UK-based support without paying for lots of extras. It is not the most feature-heavy provider, and the landline and price-rise details need careful checking, but it remains a strong broadband-only value option."