Toob Broadband Review (Updated 2026)
Fast Full Fibre, But Check the Small Print
Toob broadband is still one of the most interesting full-fibre providers in the UK because it pairs low prices with symmetrical upload and download speeds. But the deal has changed since our last check. As of 2nd June 2026, Toob’s range includes more speed tiers, Wi-Fi 7 routers on current plans, postcode-dependent pricing and fixed annual price rises for new or re-contracting customers. So, is toob broadband any good? The short answer: yes for speed and value, but check CGNAT, availability, support and the exact price at your address before ordering.
Pros and Cons
What It Nails
-
Strong Value Toob still prices aggressively. Current public pages show home900 from £29/month on a 12-month contract, a £39/month rolling option, and postcode-dependent promotions on other speeds.
-
Symmetrical Speeds Toob’s full-fibre plans advertise matching upload and download speeds, including 900Mbps on home900 and up to 2300Mbps on home2300 where available.
-
Full Fibre Reliability It uses FTTP (Fibre to the Premises), meaning the connection is generally stable once installed and suffers less from weather interference than copper.
-
Contract Choice Toob now advertises 12- and 24-month options across its refreshed range, with a monthly rolling home900 option shown where available.
The Drawbacks
-
CGNAT Can Still Bite Standard residential connections use CG-NAT. Most households will not notice, but gamers, home-server users and remote-access setups may need the £8/month static IPv4 add-on.
-
Mixed Support Feedback Toob still has many positive reviews, but negative feedback tends to focus on responsiveness, installation issues, pricing queries and getting help when something goes wrong.
-
Router Reality Current plans advertise a Wi‑Fi 7 router, but real-world Wi‑Fi still depends on your home layout. Larger homes or thick walls may still need complete wi‑fi or your own mesh system.
-
Install Quality Varies Toob and its partners use engineers/contractors, and customer feedback on installations is mixed. Ask where the fibre will enter and agree the cable route before drilling starts.
The Infrastructure
Full Fibre (XGS-PON / GPON)
Toob is an "AltNet" (Alternative Network). It has built its own full-fibre network in parts of southern England and also uses CityFibre in other locations to reach more homes across England and Scotland. This is Fibre-to-the-Premises (FTTP), meaning the fibre line runs all the way into the property.
Because toob internet is delivered over full-fibre, it avoids the copper last-leg used by older FTTC services. Like other modern FTTP providers, this supports high speeds, lower latency and symmetrical upload/download packages.
Hardware: Wi‑Fi 7 Helps, But Walls Still Matter
Linksys / Adtran / Sagemcom
You are paying for 900 Mbps, but you will almost certainly not see that speed on your phone in the bedroom. Looking at recent toob wifi reviews, it is clear the supplied toob wifi hardware is a bottleneck. Toob supplies different routers depending on your location, often a Linksys Velop or Adtran unit. They are strictly "okay".
The issue is that while the signal entering your house is 900Mbps, the default toob broadband router struggles to push that speed through solid UK brick walls. To actually get what you pay for, many users end up binning the free router and spending £150+ on their own high-end mesh system. Fortunately, Toob allows you to use your own router easily.
Customer Experience: Great When It Works, Frustrating When It Doesn’t
The Support Split
Recent toob reviews are not all negative. Many customers still praise the speed, simple pricing and installation experience. The concern is the gap between those happy customers and the people who struggle to get a fault, billing query or installation issue resolved quickly.
The practical takeaway is simple: if Toob is live and stable at your address, it can feel like a bargain. If you rely on broadband for work, gaming or smart-home kit, check live network status, support channels and your installation plan before switching.
Installation: Agree the Route First
Toob installations can be smooth, but quality varies by engineer, property type and whether the connection is on Toob’s own network or via a partner network. Before drilling starts, ask where the external box, internal ONT and cable clips will go. A five-minute conversation can prevent a messy cable route.
The Packages
Toob broadband now has a broader home range than before. Current public pages show home150, home300, home600, home900 and home2300, plus a monthly rolling home900 option and toob essentials, a 50 Mbps social tariff in selected toob network areas. Availability and promotional prices still depend on your full address.
The 900 Mbps Plan
The Main Plan: For most users, the home900 package is the sweet spot. You get 900Mbps download and 900Mbps upload. This simplicity is refreshing compared to the confusing tiers of other providers.
Pricing: Typically around £25/month on an 18-month contract. This price point makes it one of the most competitive gigabit connections in the UK.
The CGNAT Catch
Toob uses CG-NAT on standard residential broadband because IPv4 addresses are limited. That is fine for everyday browsing, streaming and video calls, but it can cause problems for strict NAT gaming, hosting servers, remote access, port forwarding and some VPN/inbound connection setups.
If you need a public IPv4 address, include that £8/month add-on when comparing Toob against other providers.
Performance & Speed
Symmetrical Power
The advertised toob speed is still the main reason to consider the provider. The standout feature is symmetrical performance: home900 advertises 900Mbps download and 900Mbps upload, while the refreshed range goes up to home2300 where available. For cloud backups, large uploads, creators and busy households, the upload speed can matter as much as the headline download speed.
Toob vs Vodafone Broadband
The Giant vs The AltNet
A frequent dilemma for buyers is weighing up toob vs vodafone broadband. Vodafone has wider national availability because it sells over major wholesale networks, while Toob is only available where its own network or CityFibre partnership can serve your address.
Toob is usually the stronger “raw speed for the money” option where its best offers are available, especially because of symmetrical upload speeds. Vodafone may suit customers who want a bigger national provider, mobile bundle options or enhanced backup features on selected premium plans. Always compare by postcode, because the best deal changes street by street.
Top Alternatives
If the support concerns or CGNAT put you off, here are the rivals.
The Extras (Or Lack Thereof)
Toob is still a relatively no-frills provider. You mainly pay for the fibre connection, with a few useful add-ons rather than a long list of entertainment perks. Here is what customers should know:
-
Static IP Service: For £8/month, eligible home broadband customers can add a static IPv4 address. This matters for strict NAT gaming, hosting, remote access and advanced networking.
-
Complete Wi-Fi: Toob sells complete wi‑fi as a mesh extender add-on. Current public pages show it as £6/month on a 12-month term where offered.
-
Referral Scheme: Toob has a refer-a-friend programme. Rewards and terms can change, so check the offer rules before relying on a voucher.
The Trade-Offs
Before you commit, read the small print. The speeds are attractive, but the right answer depends on your address, usage and contract terms.
Moving Home: Toob says you should check availability at your new address. If Toob is available, a new installation can be arranged; if not, you should contact Toob with at least 30 days’ notice and check the latest terms.
Annual Price Rise: For new and re-contracting customers from 21st April 2026, Toob says a fixed annual price increase applies and is shown at point of sale.
Support Availability: Phone support is listed as Mon–Fri 8am–8pm, Sat 8am–6pm and Sun 10am–4pm. Live chat is listed as Monday to Sunday, 7am–10pm.
Ownership & Structure
Independent AltNet
Toob Ltd, operating across the Toob UK network area, was founded by former Vodafone executives and has received significant infrastructure backing, including Amber Infrastructure and later funding support from Ares. Unlike Virgin Media O2 or Openreach, Toob is still an alternative network provider, so availability remains much more postcode-specific.
FAQs
Does Toob use CGNAT?
Yes. Standard residential Toob connections use CG-NAT, which means you may share a public IPv4 address with other customers. Most households will not notice, but it can affect strict NAT gaming, hosting, port forwarding and some remote-access setups. Eligible customers can add a static IPv4 address for £8/month.
Can I use my own router?
Yes. Toob installs an ONT (Optical Network Terminal) and the router connects by ethernet. Current plans advertise a Wi‑Fi 7 router, but you can use your own router or mesh system if it supports the required connection setup.
Is there a phone line included?
No. Toob is a broadband-only provider and does not include a traditional landline. If you need a home phone number, you can use a VoIP service separately.
What changed in Toob’s 2026 broadband range?
Toob has refreshed its range with extra speed tiers, including home300, home600 and home2300 where available, alongside home150, home900, complete wi‑fi and static IP add-ons. Current plans also advertise a Wi‑Fi 7 router.
How We Rated Toob
To ensure fairness, we use a standardised weighting system across all our ISP Reviews. Here is exactly how the 8.1/10 score for Toob was calculated:
This approach allows us to judge the best deal for each customer without bias. Commission, CPA, and margins are not used in the scoring model.
Editorial Changes
Updated 2nd June 2026: We checked Toob’s current public information and refreshed the customer-facing details that affect buying decisions.
-
Plan range updated: Added Toob’s refreshed speed range, including home150, home300, home600, home900 and home2300 where available.
-
Pricing wording updated: Updated home900 pricing and contract wording to reflect postcode-dependent offers, 12/24-month options and the monthly rolling option shown by Toob.
-
Router information updated: Reflected Toob’s Wi‑Fi 7 router on current plans, while explaining that real-world coverage still depends on your home and devices.
-
Add-ons confirmed: Confirmed static IPv4 at £8/month and complete wi‑fi at £6/month where offered.
-
Small print added: Added Toob’s fixed annual price-rise wording for new and re-contracting customers from 21st April 2026.
HASNAAT MAHMOOD
Broadband & Technology Expert
"Toob is arguably the best value connection in the UK right now, but you need to know what you are signing up for. If you are technical enough to swap your own router and pay for a Static IP, it is unbeatable. If you want a 'plug and play' experience with great telephone support, you might want to look elsewhere."