Toob Broadband Review (Updated October 2026)
Excellent Speed for the Money — If You Can Get It
Toob is easy to recommend if you can get it. The home900 deal gives you symmetrical 900 Mbps broadband for £23 a month, and the included Wi‑Fi 7 router is unusually good at this price. I would shortlist it ahead of many bigger ISPs for pure speed and value; the main reasons not to are limited availability, CG-NAT and less predictable support when something goes wrong.
Provider Outlook: Would I Worry About Toob?
The latest news is reassuring
For a smaller alternative network, financial stability is worth checking. In September 2026 Toob secured follow-on investment from Ares Infrastructure Debt and appointed a new Executive Chairman and CFO. That does not make it risk-free, but it is a positive signal rather than a warning sign.
My view is that I would not avoid Toob because it is an alt-net. It now serves more than 125,000 customers and reaches 130+ towns and cities through its own fibre and CityFibre. I would still judge it address by address, because availability and local installation/support experience matter more than the company headline.
The switching offer is genuinely useful
If you are trapped in another broadband contract, selected home900 orders can get up to nine months of Toob bill credit, worth up to £207 at the current £23 price. That is a strong incentive, but it is not universal: eligibility is postcode-dependent, proof of your existing contract is required, and this promotion does not use the normal One Touch Switch route.
Pros and Cons
Where Toob Performs Well
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Excellent Value at 900 Mbps The standout deal is home900 at £23 a month. Getting 900 Mbps in both directions at that price is hard to fault, especially if you upload large files, work from home or have several heavy users.
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Uploads Are a Real Advantage Toob does not treat upload speed as an afterthought. Symmetrical plans make it noticeably more attractive for cloud backups, creators, remote work and anyone moving large files.
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Proper Full Fibre This is FTTP all the way to the property. I would take that over an older part-fibre line every time if the prices are close.
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More Choice Than Most You are not forced into a single long contract. The 12-month and rolling home900 options cost more, but they are useful if flexibility matters.
The Drawbacks
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CG-NAT Is the Biggest Technical Catch Most homes will never notice it, but port forwarding, hosted services, strict gaming NAT and some remote-access setups can be awkward. A static IPv4 costs another £8 a month.
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Support Is the Part I Trust Least Overall customer feedback is positive, but when reviews turn negative they often involve faults, installations, billing or getting problems resolved. That is the main reason I would not score Toob higher.
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Wi‑Fi 7 Does Not Fix Bad Placement The included router is a real plus, but a large or awkward house can still need mesh units. Do not confuse a fast fibre line with guaranteed whole-home Wi‑Fi.
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The Install Can Make or Break First Impressions FTTP installation is physical work. Agree the cable route and equipment position before drilling starts, especially if appearance matters.
What You Actually Get
Real FTTP, not part-fibre
The best thing about Toob is simple: the connection itself is modern full fibre. Fibre runs into the property, so there is no copper final leg dragging down speed or upload performance.
Toob serves some areas on its own network and others through CityFibre. As a customer, the practical question is not which logo is on the fibre in the street — it is whether your address gets the package, price and installation date you want.
Router & Wi‑Fi: Better Than I Expected for the Price
Wi‑Fi 7 is a genuine bonus
Toob includes a Wi‑Fi 7 router with its mainstream home plans. At these prices, that is a strong standard bundle and means I would not rush to replace the router on day one.
The caveat is ordinary home physics: thick walls and multiple floors can still beat an expensive router. If coverage is poor, Complete Wi‑Fi costs £6 a month and uses Linksys mesh equipment for new customers, or you can use your own compatible mesh system.
What Customers Say About Toob
Strong overall scores, but support is the weak spot
Toob's public customer feedback is much better than the stereotype of a small alt-net might suggest. When checked for this October update, Trustpilot showed 4.5/5 from roughly 11,200 reviews, with frequent praise for speed, value and straightforward installations.
The complaints matter too. Fault handling, billing, installation problems and renewal-price frustration appear often enough that I would keep support as Toob's biggest question mark. If your connection works cleanly, the value is excellent; if you hit an awkward fault, the experience can feel very different.
One thing I would do before installation
Agree where the external box, ONT and cable route will go before the engineer starts drilling. It is a small conversation that can prevent a lot of annoyance later.
Which Toob Plan Would I Choose?
For most people, I would start with home900. At £23 a month on the current 24-month promotion, it is the package that makes Toob stand out: 900 Mbps down and 900 Mbps up without paying premium-ISP money.
home900 is the sweet spot
The 12-month version is £29 and the rolling version is £39 where available, so I would only pay extra if flexibility genuinely matters. The current £23 promotion runs to 3 November 2026 and rises to £25 from April 2027 and £27 from April 2028.
Cheaper tiers exist — home150 at £18, home300 at £20 and home600 at £22 in eligible areas — while home2300 is £29. Those can make sense at the edges, but home900 gives the strongest balance of price, speed and broad availability across Toob's footprint.
The CG-NAT catch
This is the one technical detail I would check before ordering. Standard residential Toob uses CG-NAT. Streaming and ordinary browsing are fine, but port forwarding, hosted services, strict gaming NAT and some remote-access setups can be affected. A static IPv4 address is available to eligible home customers for £8 a month.
Performance: Upload Speed Is the Killer Feature
Fast in both directions
Lots of providers advertise a big download number and then give you a much smaller upload. Toob's symmetrical plans are different. On home900, the advertised 900 Mbps upload is as important as the 900 Mbps download if you back up large files, upload video, work with cloud storage or have several people on video calls.
For normal browsing and Netflix, you will not feel much difference between 500 Mbps and 900 Mbps. The reason to buy Toob is the combination of very high upload speed, low FTTP latency and aggressive pricing.
Toob vs Vodafone Broadband
Coverage and Bundles vs Upload Value
A frequent dilemma for buyers is weighing up toob vs vodafone broadband. Vodafone has wider national availability because it sells over major wholesale networks, while Toob is only available where its own network or CityFibre partnership can serve your address.
Toob is usually the stronger value-for-speed option where its best offers are available, especially because of symmetrical upload speeds. Vodafone may suit customers who want a larger national provider, mobile bundle options or enhanced backup features on selected premium plans. Always compare by postcode, because the best deal changes street by street.
Alternatives to Compare
If the support feedback, CG-NAT setup or limited availability puts you off, compare these alternatives by postcode.
Add-ons and Extras
Toob is still a broadband-first provider. You mainly pay for the fibre connection, with a few practical add-ons rather than a long list of entertainment extras.
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Static IP Service: For £8/month, eligible home broadband customers can add a static IPv4 address. This matters for strict NAT gaming, hosting, remote access and advanced networking. The add-on is not available with toob essentials.
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Complete Wi‑Fi: Toob sells Complete Wi‑Fi as a mesh extender add-on. Current public information lists it at £6/month on a 12-month term where offered, with a 35 Mbps coverage guarantee in the main living areas of the home. The supplied mesh equipment remains Toob property and must be returned when the service ends.
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Digital Landline Option: Toob remains a broadband-only provider, but it now partners with Phonely for customers who want a digital home phone over their internet connection. The phone service is separate from the Toob broadband contract.
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Referral Scheme: Toob has a refer-a-friend programme. Rewards and terms can change, so check the offer rules before relying on a voucher.
What Would Stop Me Choosing Toob?
Availability: This is still the biggest limitation. A great Toob deal is irrelevant if your address cannot get it.
CG-NAT: Advanced users may effectively need to add £8 a month for a static IPv4 address, which changes the value comparison.
Support: The overall customer rating is strong, but fault resolution is the area I would be least confident about compared with the best large-provider support teams.
Annual price rises: New and re-contracting customers from 21 April 2026 get a fixed £2 monthly increase each April during the minimum term. Judge the deal on the full contract cost, not just the first bill.
Ownership & Network
Toob is an independent UK alternative network provider founded by former Vodafone executives. It sells services over a mix of its own full-fibre network and CityFibre coverage. September 2026's follow-on Ares investment is a positive part of the current picture, but availability remains highly postcode-specific.
FAQs
Does Toob use CG-NAT?
Yes. Standard residential Toob connections use CG-NAT, which means you may share a public IPv4 address with other customers. Most households will not notice, but it can affect strict NAT gaming, hosting, port forwarding and some remote-access setups. Eligible customers can add a static IPv4 address for £8/month.
Can I use my own router?
Yes. Toob installs an ONT (Optical Network Terminal) and the router connects by ethernet. Current plans advertise a Wi‑Fi 7 router, but you can use your own router or mesh system if it supports the required connection setup.
Is there a phone line included?
No. Toob is a broadband-only provider and does not include traditional line rental. If you still need a home phone, you can use a separate VoIP service over the broadband connection. Toob currently partners with digital landline provider Phonely, although you can use another compatible VoIP provider instead.
Which Toob packages are currently listed?
Toob currently lists home150, home300, home600, home900 and home2300 where available, plus home900 on a monthly rolling contract and toob essentials in selected areas. Mainstream home plans currently include a Wi‑Fi 7 router; toob essentials instead lists a Wi‑Fi 6 router.
How We Rated Toob
We use the same weighting system across our broadband reviews, so each provider is assessed against the same core criteria. Here is how the 8.1/10 score for Toob was calculated:
This approach keeps the scoring focused on customer value. Commercial arrangements are not used in the scoring model.
HASNAAT MAHMOOD
Broadband & Technology Expert
"Toob can be excellent value where it is available, especially for households that need fast upload speeds. Before switching, check the exact contract price, CG-NAT/static IP requirements and whether the supplied router will give enough coverage in your home."