Cancelling Your Community Fibre Subscription

To cancel Community Fibre at home, follow these steps:
1. Switching to another provider Use the UK One Touch Switch process by placing an order with your new provider. They coordinate the transfer date and notify Community Fibre on your behalf. Avoid cancelling early yourself or you could lose service before the new line is ready.
2. Stopping broadband entirely or moving to a network that cannot be switched Contact Community Fibre directly to request a cease. Outside the cooling off window, you usually need to give up to 30 days’ notice as stated in your contract. If you are still within a 12 or 24 month minimum term, early termination charges can apply.
3. Early termination charges on fixed terms Leaving before the end of your minimum term normally triggers an early termination charge based on the months left on your contract. The exact calculation is set out in your contract summary and price guide, so check your paperwork for your figure.
4. Cooling off rights Orders taken online or by phone usually include a 14 day cooling off period. If you asked for the service to start within that time, you will be billed for any activation and usage provided. Return any loaned equipment if you cancel during cooling off.
5. Return loaned kit Community Fibre supplies routers, typically Linksys Wi-Fi 6, on a loan basis. If they request a return, send it back promptly using their method. Non return charges can apply for missing or damaged equipment.
6. Final bill and moving home Check your final invoice once the service ends. If you are moving, line up your cease and new installation dates to avoid paying for two services. Ties the Broadband Expert tip: schedule the One Touch Switch so your new provider goes live the same day your old service stops to minimise downtime.