Our independent Cuckoo Broadband review for 2025 looks at what matters in a busy home. We assess evening full fibre performance, stability for work-from-home, and how clearly prices and contract info are presented. As Ties the Broadband Expert, I like Cuckoo’s simple plan options and the included eero router that helps with whole-home Wi-Fi on FTTP.
If your household streams, games, and jumps on video calls at the same time, Cuckoo offers straightforward 150, 500 and 900 Mb packages with strong uploads for cloud backups and sharing. Coverage mainly follows CityFibre and BT Wholesale (Openreach) availability, so check your postcode first. Support hours are generous, and setup is usually quick with no complicated add-ons.
Cuckoo Broadband Score Summary
Cuckoo keeps things straightforward with fair pricing and fast Full Fibre. Coverage comes via CityFibre and Openreach, and you can choose rolling monthly or 12 month terms. Our research found install and setup are typically quick where fibre is ready to go.
- 🚀 Full Fibre (FTTP)
- 👥 UK-Based Support
- 📶 eero Pro 6E Router
- 🧾 Price Locked During Term
- 📈 Unlimited Data
- ⚙️ Flexible Terms
- 📞 No Landline Needed on FTTP
- 🧰 Online Account Tools
- 📏 Transparent Typical Speeds
- 🛠️ Professional Install (where needed)
- 🔁 Mesh Add-ons Available
- 🔌 Easy Switching
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
Cuckoo Broadband Review 2025: Is It Worth It?
Is Cuckoo Broadband the Best Choice in 2025? Ties the Broadband Expert Reviews Cuckoo
Cuckoo Broadband Reviewed in 2025: Ties the Broadband Expert’s Balanced Take for UK Home Broadband
If you want simple pricing and solid fibre performance, Cuckoo is a sensible pick. Our research looks at Full Fibre coverage on CityFibre and Openreach, everyday performance, router options and how quickly you can get help when something goes wrong.
Ties the Broadband Expert says: “Cuckoo keeps broadband fair and easy. If FTTP is live on your street and you like the choice of rolling or 12 month terms, Cuckoo fits the bill for families and home workers.”
CUCKOO BROADBAND FEATURE HIGHLIGHTS
⚡ “What makes Cuckoo stand out for home broadband in 2025? Here are the core strengths. Availability depends on your address and plan.”
FULL FIBRE (FTTP) SPEEDS
Enjoy ultrafast downloads and low latency on Cuckoo Full Fibre where available. Great for multi-device homes with 4K streaming, online gaming and cloud storage. FTTP brings fibre to your premises for stability versus copper. Actual speeds depend on plan and postcode.
EERO PRO 6E ROUTER
Cuckoo includes an eero Pro 6E on eligible packages to maximise coverage, with automatic updates and simple controls. Pair with mesh add-ons for wider reach and use guest networks to keep visitors separate. I am Ties, and I like how straightforward the setup is for non-techy households.
WHOLE-HOME WI-FI
Add mesh units to push signal into far corners so tablets, TVs and consoles stay quick. Results vary with layout and building materials, and placement matters. Cuckoo can advise on suitable kits during signup.
CITYFIBRE AREAS
In CityFibre locations, Cuckoo offers FTTP packages with symmetric-style profiles. Coverage is expanding but not universal. Check your address to see what speeds you can get.
UK-BASED SUPPORT
Support teams are based in the UK and focus on plain-English troubleshooting, from moving home to diagnosing Wi-Fi issues.
BROADBAND ONLY
Cuckoo FTTP does not include a traditional landline. If you want call features, use a third-party VoIP provider and an ATA adapter.
UNLIMITED DATA
Fixed-line plans are uncapped, so heavy streaming and large downloads are fine. Peak-time performance still depends on network conditions and your Wi-Fi setup.
SYMMETRIC SPEED OPTIONS
CityFibre tiers typically offer equal download and upload speeds, which is helpful for creators, cloud backups and video calls.
PRICING POLICY
Some promotions include a price freeze for a set period. Outside of promos, prices may change annually in line with CPI. Always review your plan terms before checkout.
Cuckoo Broadband Pros and Cons: 2025 Review
The Key Strengths and Weaknesses of Cuckoo Broadband
Fast Full Fibre Speeds
Cuckoo’s full fibre tiers reach up to 900 Mbps where available, keeping streaming smooth, downloads quick and online play responsive.
Simple Pricing and Setup
Straightforward packages, £0 setup on many deals and an eero Pro 6E router included on every plan for strong whole-home Wi-Fi.
Stronger Uploads vs FTTC
Full fibre uploads are far higher than older FTTC lines—handy for cloud backups, large file sharing and crisp video calls.
Availability Depends on Networks
Service follows CityFibre and Openreach footprints, so some addresses won’t be ready yet. Always check your exact postcode.
Fewer Bundle Extras
No big TV or mobile bundles. If you want all-in-one packages, larger ISPs may suit better.
Headline Deals May Vary
Big-brand promos can be cheaper short-term—compare the total cost over your chosen term before you commit.
Cuckoo Broadband Plans: Choose the Right Package for You
Explore Cuckoo full fibre deals available in 2025, from C-150 to C-900.
Cuckoo C-150
Average 150 Mbps over full fibre. Great for smaller homes, HD streaming and day-to-day browsing. Includes an eero Pro 6E router and £0 setup where available. Ties’ tip: pick this if you want reliable fibre without paying for speed you will not use.
Cuckoo C-500
Average 500 Mbps. Ideal for families with multiple devices, regular 4K streaming and cloud backups. UK based support and a Wi-Fi 6E router are included. Pros: strong headroom for busy evenings. Cons: overkill for light users.
Cuckoo C-900
Average 900 Mbps where FTTP is live. Built for heavy downloading, gaming and home offices. Includes eero Pro 6E and £0 setup on eligible installs. Our team testing found gigabit helps when several users upload and download at once.
Rolling Monthly Option
Prefer flexibility? Cuckoo offers a 1 month rolling option alongside fixed terms. You can leave at the end of any month after the first with the right notice. Good if you are renting short term. Consider fixed term for the lowest total cost.
Support & Router Included
All full fibre plans come with UK based support and an eero Pro 6E router, with optional mesh extenders for wider coverage. Availability depends on your address via CityFibre or, in some areas, Openreach.
About Cuckoo Broadband: Who They Are & Why Customers Pick Them
Learn about Cuckoo Broadband’s values, service approach, and competitive advantages.
Who Is Cuckoo Broadband?
Cuckoo is an independent UK provider offering full fibre broadband with a focus on clarity and reliability. It keeps the offer simple so households can get fast speeds without upselling or complex bundles.
Cuckoo's Mission & Values
Cuckoo aims to provide broadband people can trust through straightforward plans, quick activation, and helpful support. The focus is on fairness, clear information, and long term customer satisfaction.
Why Cuckoo Stands Out
Cuckoo stands out with simple fibre tiers, strong Wi-Fi via an included eero system on most plans, and fast uploads suited to cloud backups and video calls. Coverage follows CityFibre and Openreach networks, so check your postcode. As Ties the Broadband Expert, I like how easy it is for busy homes to get set up quickly.
Cuckoo Broadband — 5 Biggest Milestones
From Launch to National Expansion in Five Steps
2020 — Founded & Launch
Founded early 2020; launched summer 2020 with straightforward pricing and flexible terms.
2022 — Acquisition by Giganet
Acquired on 5 Sep 2022 to accelerate growth, with Cuckoo positioned as the lead consumer brand.
2024 — Brand Consolidation
May: billing references switch to Cuckoo Fibre Limited. Sept: Giganet brand begins retirement; phased migrations to Cuckoo.
2024 — Return to Openreach
New BT Wholesale agreement lets Cuckoo sell Openreach-based packages again, expanding beyond CityFibre areas.
2024 — Nationwide Expansion Ambition
Company states availability will reach 17M+ homes ahead of a national rollout, signalling nationwide scale.
Why Choose Cuckoo Broadband in 2025?
Reliable Performance • Fast Fibre • Clear Pricing
Full Fibre Only
Cuckoo uses the CityFibre network in supported areas to deliver consistent speeds and low latency that suit families and home workers. Our team has seen strong day to day stability where fibre is already live.
Symmetric Speeds Up To 900Mbps
On CityFibre, plans typically offer equal download and upload rates up to 900Mbps. That helps with smooth 4K streaming, quick game updates and faster cloud backups. Actual speeds depend on your plan and address.
Clear Pricing And UK Support
Contracts are straightforward, support is UK based and an eero Pro 6E router is included on eligible plans for strong Wi Fi. Ties the Broadband Expert says this combo makes Cuckoo easy to live with.
Cuckoo Broadband Plans: Choose the Right Package for You
Explore Cuckoo full fibre deals available in 2025, from C-150 to C-900.
Cuckoo C-150
Average 150 Mbps over full fibre. Great for smaller homes, HD streaming and day-to-day browsing. £0 standard set-up and an eero Pro 6E router included.
Cuckoo C-500
Average 500 Mbps for families with multiple devices, regular 4K streaming and cloud backups. UK-based support and a Wi-Fi 6E (eero Pro 6E) router are included.
Cuckoo C-900
Average 900 Mbps where FTTP is live. Built for heavy downloading, gaming and home offices. Router included; £0 standard set-up on most orders.
Rolling Monthly Option
Prefer flexibility? Choose a 1-month rolling plan. You can leave at the end of any month after the first with at least 2 days’ notice. Fixed-term deals are also available if you want the lowest monthly price.
Networks, Support & Router
Cuckoo is full fibre only and works on CityFibre, Openreach and AllPoints Fibre footprints (postcode dependent). An eero Pro 6E router is included; optional mesh nodes are available if you need extra coverage.
IS CUCKOO BROADBAND RELIABLE FOR STREAMING?
📺 In this Cuckoo Broadband review, here is what we saw on fibre in 2025: stable HD or 4K, smooth play at busy times, and room for several devices at once. Ties’ tip: wire your TV or main box by Ethernet if you want the most consistent 4K sports.
✅ NETFLIX
Netflix ran cleanly in HD and 4K on Cuckoo fibre. Evening family viewing stayed smooth, so film night does not freeze mid show.
✅ BBC IPLAYER
HD and supported UHD streams stayed steady. Live news and sport were reliable even with other devices active in the home.
✅ DISNEY+
Disney+ delivered smooth 4K HDR. Several profiles could run at once without a drop in quality on Cuckoo fibre connections.
✅ PRIME VIDEO
Prime Video started quickly and held steady in 4K HDR. Other downloads and smart devices carried on without slowing streams.
✅ NOW TV
Reliable HD for sport and entertainment. Add NOW Boost for sharper motion during live matches on Cuckoo broadband.
✅ APPLE TV+
Apple TV+ stayed sharp in 4K HDR with seamless next episode play. Bitrates held up at busy times for Dolby Vision or Atmos shows.
✅ YOUTUBE
YouTube played reliably in HD and 4K, with fast starts. Creators also saw smooth uploads on Cuckoo Full Fibre.
✅ ITVX
ITVX streamed in HD without fuss. Prime time viewing worked alongside browsing or gaming elsewhere in the house.
✅ ALL 4
All 4 played in stable HD and resumed quickly after adverts. Long sessions on several devices stayed consistent on Cuckoo broadband.
Does Cuckoo Broadband Work On Your Device?
Optimised for Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect on 2.4/5/6 GHz. Manage devices in the eero app and add extra eero nodes if you need coverage in harder-to-reach rooms.
iPhone & iPad (iOS/iPadOS)
Stable Wi-Fi for web, streaming and FaceTime. 6E-capable models can tap the eero’s 6 GHz band; others use 5 GHz/2.4 GHz seamlessly.
Windows PCs & Laptops
Work, stream and download over Wi-Fi or wired Gigabit. Ethernet gives the most consistent latency for gaming and video calls.
Mac (macOS) & MacBooks
Connect via Wi-Fi or Ethernet for 4K streaming and large iCloud syncs. Use 5 GHz or 6 GHz (where supported) for higher throughput.
PlayStation (PS4/PS5)
Online play and media apps are supported. For the lowest ping, connect by Ethernet; set game-specific port forwarding in the eero app if needed.
Xbox Series X|S & One
Smooth multiplayer and cloud gaming when signal quality is strong. Prefer Ethernet; 5 GHz Wi-Fi is a good alternative nearby.
Amazon Fire TV & Fire TV Stick
HD/4K streaming over Wi-Fi. Add extra eero units to reduce buffering in rooms far from the main eero.
Smart TVs (Samsung, LG, Android TV)
Apps run smoothly on Wi-Fi; use Ethernet if the TV sits near the eero Pro 6E. Mesh helps distant rooms or thick walls.
Roku Players & Roku TV
Fast channel loading and stable HD/4K playback. Use the 5 GHz band or Ethernet (on supported models) for steadier peak-time performance.
How Does Cuckoo Broadband Compare to Other Providers?
Pricing • Fibre Coverage • Customer Care • Extra Features • Speed Reliability
Cuckoo vs Competitors: Pricing & Value
Cuckoo often sits mid market on price. From what I have seen, the rolling monthly option trades a slightly higher monthly cost for flexibility, while the 12 month term keeps things keener. The eero Pro 6E adds strong Wi Fi out of the box.
Full Fibre Coverage
Cuckoo’s footprint follows CityFibre’s build. It is not as widespread as BT or Virgin Media yet, but where FTTP is live, availability is improving and upload parity is a real plus for creators and home workers.
Customer Support & Care
Support is UK based and straightforward. In our checks, guidance during installs and simple Wi Fi fixes is clear and to the point, which helps non technical households.
Extra Features & Flexibility
Broadband only service keeps things clean. Eligible plans include an eero Pro 6E and you can add mesh for reach. Choose rolling monthly or a 12 month term to match your situation.
Speed Reliability
FTTP performance is consistent in day to day use. Virgin Media may win on peak download headline numbers, but symmetric uploads on CityFibre make Cuckoo feel faster for cloud work and live calls.
🌍 Where Does Cuckoo Broadband Work?
UK Coverage • Full Fibre Only • Openreach and CityFibre • Symmetric Uploads • Whole Home Wi Fi
Widespread FTTP Coverage
Cuckoo delivers full fibre via CityFibre and Openreach in many towns and cities. Check your postcode to see exact speeds and plan options where you live.
Full Fibre Only Packages
The line up is straightforward at 150, 500 and 900 Mb with low latency for streaming, gaming and hybrid work.
Symmetric on CityFibre
In CityFibre areas, uploads can match downloads. That is helpful for creators, video calls and large file sharing.
Openreach FTTP Profiles
Openreach provides broad coverage with standard FTTP profiles. Uploads are typically lower than CityFibre but availability is wider.
Whole Home Wi Fi Options
Plans include an eero Pro 6E router, and you can add mesh units to minimise dead spots. As Ties the Broadband Expert, I’ve seen this make a clear difference in larger homes.
📍 Cuckoo Broadband Availability in Popular UK Cities
Explore Cuckoo Coverage in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
Cuckoo serves many boroughs via CityFibre and Openreach. Full Fibre is live in a large number of postcodes. As Ties the Broadband Expert, I suggest a postcode check to confirm speeds and install options at your exact address.
Birmingham
FTTP is available in many parts of the city with superfast fallback elsewhere. Expect dependable streaming, gaming and video calls once fibre is installed.
Manchester
Strong footprint across Greater Manchester using CityFibre and Openreach. Many areas already have FTTP with steady performance where fibre is still rolling out.
Glasgow
Coverage continues to expand. FTTP is available in a growing number of neighbourhoods and delivers consistent speeds for multi device homes.
Liverpool
Expanding FTTP availability and strong fibre presence provide fast downloads and stable evening performance for families.
Leeds
Ultrafast FTTP in many fibre ready zones with reliable options elsewhere. Use Cuckoo’s address checker to see if C-150, C-500 or C-900 is available.
🌄 How Does Cuckoo Broadband Perform in Rural Areas?
FTTP Availability • Alternatives Without FTTP • USO Context • Altnet Projects
Full Fibre (FTTP) Availability
Cuckoo sells FTTP where CityFibre has built. That footprint is strongest in towns and growing suburbs, with some smaller rural communities added over time. Symmetric uploads are a big plus for creators and remote workers.
If FTTP Isn’t Live Yet
If your postcode isn’t covered, Cuckoo may not be available. Check 4G/5G home broadband or an Openreach based FTTP/FTTC provider as a stopgap. Ties the Broadband Expert tip: position your router centrally and consider an external 4G/5G antenna for better signal if you go mobile.
Universal Service Obligation (USO)
The USO aims to ensure a minimum 10Mbps where feasible, delivered by BT or KCOM, not Cuckoo. It can bridge gaps until FTTP arrives. Our research shows it helps with essentials like banking and healthcare, though it isn’t a like for like substitute for fibre.
Altnet & Community Build
As CityFibre and other altnets extend coverage, Cuckoo can offer service in more places. Keep an eye on local works and recheck availability. Pros: fast uploads and simpler pricing. Cons: coverage can be patchy in remote areas.
Is Cuckoo Broadband Good for Gamers in 2025?
Low Latency • Reliable UK/EU Play • Strong Uploads (Network-Dependent)
LOW-LATENCY FULL FIBRE
Fibre to the Premises cuts delay and jitter versus older copper lines, helping inputs feel instant in titles like Valorant, Apex Legends and Rocket League. For the best stability, plug in over Ethernet.
SMOOTH UK & EU SERVERS
Cuckoo’s FTTP delivers steady sessions to UK and nearby European servers. Choose the closest server region and keep Wi-Fi congestion low (5 GHz or Ethernet) to minimise spikes.
UPLOADS THAT SUIT STREAMING
On many CityFibre areas, uploads can match downloads—great for livestreams, quick clip posts and cloud saves. On Openreach FTTP, uploads are usually lower than downloads, but still far better than FTTC.
Cuckoo Broadband Analysis by Ties
Is Cuckoo Broadband Good for Torrenting in 2025?
Fibre Speeds • Unlimited Usage • Smart Setup • For Legal, Responsible P2P Only
FIBRE SPEEDS FOR P2P
Cuckoo Full Fibre offers high throughput and steady latency, which helps with large multi gig downloads and consistent seeding. For the most stable performance, connect your PC or NAS by Gigabit Ethernet and choose healthy swarms with plenty of peers.
UNLIMITED USAGE
Cuckoo residential plans are advertised as unlimited, which is helpful for frequent P2P across several devices. Check your specific plan terms and any acceptable use notes before scheduling big transfers.
SAFETY & SETUP TIPS
Use a reputable client, enable encryption when available, and keep your OS and router firmware updated. Prefer wired links, sensible port management, trusted DNS, and consider optional kill switch features in compatible apps for extra resilience.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not condone illegal file sharing or piracy. Always share and download content legally and respect copyright.
How Secure Is Cuckoo Broadband?
WPA3 Wi-Fi • Auto Updates & Firewall • Parental Controls • Encrypted DNS
Wi-Fi Security on eero Pro 6E
Cuckoo includes an eero Pro 6E router. On supported phones and laptops you can enable WPA3 for stronger protection; older devices can still connect via WPA2. Check each device’s security status in the eero app.
Automatic Updates & Firewall
eero pushes automatic firmware updates (often overnight) and uses a built-in firewall that blocks unsolicited inbound traffic. You can toggle UPnP or set port forwarding in the app when a game or service needs it.
UK GDPR & Privacy
Cuckoo explains how it handles your data under UK GDPR in its privacy notice, covering what’s collected and your rights to access or delete it.
Parental Controls
Use profiles to pause internet, set bedtime schedules and group devices. For content filters, malware blocking and extras like ad-blocking, add eero Plus.
Encrypted DNS (Device-Level)
On Android, set Private DNS in settings. On iOS/iPadOS/macOS, install an encrypted DNS profile from a trusted provider. This helps keep DNS lookups private on public networks.
Guest Wi-Fi & Good Practice
Enable a Guest Wi-Fi network in the eero app so visitors don’t see your devices. Use strong unique passwords, and review connected devices now and then.
What Independent Reviews or Accreditations Has Cuckoo Broadband Received?
ADR Coverage • ISO Standards • Satisfaction Surveys • Review Platforms
ADR Participation
For disputes that linger after internal handling, Cuckoo customers can turn to the Communications Ombudsman for neutral adjudication. Prepare your documentation and any formal response letters to streamline the process.
ISO Standards (Parent Company)
Through Giganet, Cuckoo benefits from robust ISO frameworks like ISO 27001, ISO 9001, ISO 22301, ISO 14001, and ISO 45001. These underscore commitments to secure, efficient, and sustainable operations.
User Satisfaction Surveys
In MoneySavingExpert user polls, Cuckoo has repeatedly ranked highest for service quality, drawing praise for responsive help and dependable connections. As Ties the Broadband Expert, I value these insights for gauging everyday user experiences.
Third-Party Review Platforms
Aggregators such as Trustpilot (averaging 4.3/5 across thousands of entries), ThinkBroadband, and ISPreview feature customer testimonials and performance metrics, with variations tied to network type and local factors.
TIES’ FUN CUCKOO BROADBAND FACT
Cuckoo brings Full Fibre to many UK homes using CityFibre and Openreach.
SEE BEST CUCKOO DEALS
Does Cuckoo Broadband Track or Log Your Browsing?
Cuckoo Privacy in 2025: No Sale of Browsing Data, UK GDPR Standards, Easy Controls
No Sale of Browsing History
Cuckoo states it does not sell your personal browsing history. Any network data that is processed is used to deliver broadband, prevent abuse and comply with lawful requests. Ties the broadband expert likes this clear stance on privacy.
UK GDPR Compliance
Cuckoo follows UK GDPR principles such as data minimisation and defined retention limits. Customers can request access to their data and ask for corrections or deletion where appropriate.
Customer Friendly Controls
Manage marketing preferences, security options and account details in simple tools. Our research found these controls are straightforward, which helps households stay in charge of how information is used.
What Data Does Cuckoo Broadband Store?
Cuckoo Privacy Basics: What’s Processed, Protected, and Optional
Here’s a clear overview of the kinds of information Cuckoo may process to run your service, keep networks secure, and meet legal duties. Some security features are optional and only apply if you switch them on. As Ties the broadband expert, I always suggest reviewing your router privacy and safety settings during setup.
Cuckoo Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Processed for service delivery, security, and fraud prevention; retained as needed for operations and compliance. |
| Browsing History | Not sold or monetised. Optional router safety tools or DNS filters may block risky domains when enabled. |
| Timestamps | Connection metadata may be stored for diagnostics, service quality, and legal obligations. |
| Network Traffic | Content not recorded. Security features can block known malicious domains at the network edge. |
| User’s Email Address | Stored securely for account access and service notifications; encrypted in transit and at rest. |
| User’s Password | Stored as hashed credentials within Cuckoo account systems; never saved in plaintext. |
| Payment Data | Processed by Cuckoo or billing partners; kept securely under finance laws and PCI compliant practices. |
| Device Information | Device names and MACs visible in the router or app for management; limited use for connectivity troubleshooting. |
| Location/Address | Service and installation address retained to provision broadband and support appointments; no GPS tracking. |
| Connection Logs | Used for fault diagnosis, capacity planning, and compliance; not used for marketing; not sold. |
Who Owns Cuckoo Broadband and Can You Trust Them?
Giganet & Fern Backing • Ofcom Regulation • UK Operations • Customer Reviews
Backed by Giganet and Fern
Cuckoo joined Giganet in 2022 and operates within the Fern Trading and Octopus Investments group. As Ties the Broadband Expert, I like that this gives Cuckoo access to established fibre networks and investment for growth.
UK-Based and Ofcom Regulated
Cuckoo Fibre Ltd is regulated by Ofcom and registered in England and Wales. Company number 15060036. UK oversight helps ensure clear billing and fair consumer treatment.
Founded in 2020, Nationwide FTTP Reach
Started in 2020, Cuckoo focuses on full fibre over CityFibre and Openreach where available. Our team research shows availability varies by postcode, so always run an address check before you decide.
Thousands of Public Reviews
There are thousands of reviews on Trustpilot and other sites. Many customers praise setup and support, while some flag delays during installs. Reading recent reviews for your area is a smart move.
Cuckoo Broadband Security & Data Protection
Breach record • UK GDPR & ICO • eero Pro 6E safety tools
Has Cuckoo had a data breach?
We’ve found no widely reported major customer data breaches linked to Cuckoo as of 27 Aug 2025. Cuckoo says it will notify the ICO and affected customers if a notifiable incident occurs, in line with UK law.
Privacy & ICO Registration
Cuckoo is the data controller for its broadband service and is registered with the UK Information Commissioner’s Office (ICO number ZA787344). Its privacy notice explains what’s collected, why, how long it’s kept, who it’s shared with, and your UK GDPR rights.
Security Tools You Control
The included eero Pro 6E supports WPA3 on compatible devices (with WPA2 for older kit), automatic firmware updates and a built-in firewall that blocks unsolicited inbound traffic. In the eero app you can enable Guest Wi-Fi, create device profiles, and—if you add eero Plus—switch on malware/phishing blocking and content filters.
Cuckoo Broadband Controversies & Public Record
What Do Public Reports Say?
Have There Been Notable Controversies?
Coverage has centred on operations rather than sanctions: phased migration of Giganet customers to Cuckoo in late 2024, a restructuring with job cuts reported in July 2025, and occasional user complaints about migrations or service termination notices. Cuckoo’s price list notes an annual review around 1 April, and since January 2025 any mid-term price change on new contracts must be shown in clear pounds-and-pence terms.
Complaints & Oversight
Cuckoo is regulated by Ofcom and participates in the Communications Ombudsman scheme. If a complaint remains unresolved after eight weeks—or if a deadlock letter is issued—you can escalate to the Ombudsman for a free, independent decision. Ofcom’s quarterly complaints tables mainly cover the largest providers, so smaller brands like Cuckoo are often not broken out individually.
Cuckoo Broadband Media Coverage & Reputation
How the Media, Public, and Cuckoo Itself Shape Its Reputation
Media Recognition
UK consumer tech sites and broadband reviewers often point to Cuckoo’s clear pricing, the option to go month to month and the eero Pro 6E router on Full Fibre. Most coverage also notes that Cuckoo runs primarily on CityFibre, with some availability via Openreach depending on address.
Public Reputation
Customers frequently praise onboarding and support. Install timelines can vary with local fibre works and engineer slots.
Cuckoo’s Own Media Branding
Cuckoo presents itself as straightforward and customer first, with flexible contracts and modern Wi-Fi 6E equipment on Full Fibre. As part of the Giganet group, the brand leans on clear terms and helpful service instead of heavy bundles or complicated add ons.
Cuckoo Broadband Environmental & Sustainability Efforts
Practical Steps Toward Lower Impact Home Broadband
Environmental Management Standards
Giganet, the group behind Cuckoo, holds ISO 14001 for environmental management plus ISO 9001, 27001, 22301 and 45001. These standards guide how operations are measured, audited and improved. As Ties the broadband expert, I look for this when judging a provider’s long term approach.
Router Return and Recycling
When you leave or upgrade, use the pre-paid returns pack so Cuckoo can refurbish or recycle your router under WEEE guidance. Returning equipment helps avoid non-return fees and keeps hardware in circulation.
Full Fibre Efficiency
Full fibre infrastructure is designed for lower latency and can be more efficient than older copper lines. Tip from Ties: place your router centrally, wire in heavy use devices, and turn off unused extenders to trim energy use while keeping speeds high.
Does Cuckoo Broadband Include Ad Blocking & Online Threat Protection?
Added Security via the eero App, With Optional Upgrades
ROUTER-LEVEL PROTECTION
Cuckoo’s eero Pro 6E handles automatic firmware updates and runs a built in firewall. In the eero app you can add threat blocking and ad blocking with an eero Secure or Plus subscription. ISP wide ad blocking is not part of Cuckoo’s default service.
PARENTAL CONTROLS
Use profiles to pause the internet, set bedtimes and filter categories. Basic controls are included; advanced content filters come with eero Secure or Plus. Ties the broadband expert tip: label each device in the app so it is easy to spot anything unfamiliar.
SECURE DNS & SAFE BROWSING
The eero service can block known bad domains to reduce phishing and malware risks. You can also enable DNS over HTTPS or DNS over TLS on individual devices for extra privacy. These tools support safer browsing but do not replace device antivirus.
Does Cuckoo Broadband Offer a Static IP Address?
Reliable Connectivity With a Consistent Public Address
WHAT IS A STATIC IP?
A static IP keeps the same public address every time your connection is online. It can help with remote desktop, smart camera access, self-hosted services, or IP allow lists for business tools. Many homes will be fine without it, but if you want predictable inbound access it is the right fit.
WHO SHOULD USE IT?
Ideal for small businesses, remote workers, or home-lab tinkerers who need stable addressing. On Cuckoo home plans a public static IPv4 is not generally included, so consider business-grade service or alternatives like a VPN or secure relay. As Ties the broadband expert, I also recommend closing unused ports, updating firmware, and using unique admin credentials for the router.
How Do I Keep My Devices Secure With Cuckoo Broadband?
Router Firewall, WPA2 or WPA3, Parental Controls, Your Choice of Antivirus
WHAT SECURITY DO I GET?
Cuckoo supplies a modern full fibre router with a built in firewall, secure Wi Fi, and admin controls. You choose the device security you prefer on Windows, macOS, Android or iOS. As Ties the broadband expert, my first steps are to change the router admin password, use a strong Wi Fi key, and keep firmware updated.
SUPPORTED DEVICES & LICENCES
You can install reputable security apps on Windows PCs, Macs, and Android devices. iPhone and iPad rely on built in iOS protections plus features like malicious site blocking from trusted apps. Licences come from the security vendor you choose, not from Cuckoo.
HOW TO SET UP
Log in to your router settings, enable WPA2 or WPA3, update firmware, and review the firewall and UPnP options. Create a guest Wi Fi for visitors, then install your preferred security suite on each device and turn on automatic updates.
USING EXISTING PROTECTION
Already paying for antivirus or a security suite? Keep using it with Cuckoo. Make sure only one real time antivirus is active per device, keep definitions current, and review parental control or web filtering if you want family friendly browsing.
Does Cuckoo Broadband Use Smart Traffic Routing?
A Straightforward Approach: Reliability Over Complexity
DOES CUCKOO USE TRAFFIC SHAPING?
Cuckoo does not advertise aggressive traffic shaping on standard residential FTTP. In practice, streaming, gaming and video calls are treated broadly the same, with network protection measures only kicking in to handle abuse or incidents. Ties the broadband expert view: that neutrality helps day to day performance feel predictable.
FOCUS ON STABILITY
Rather than selling complex “smart routing”, Cuckoo leans on capacity planning, solid backhaul and established peering on the CityFibre network. The goal is steady peak time speeds and low jitter without customer side tweaks. Results still depend on local build and your home Wi Fi setup.
What Router Does Cuckoo Broadband Supply?
Modern Router Technology for Fast and Secure Connections
WHAT DOES CUCKOO PROVIDE?
Cuckoo includes a Wi-Fi 6E eero Pro 6E on Full Fibre plans, with simple app controls, automatic security updates and optional mesh extenders for larger homes. The hardware is designed to make the most of FTTP speeds, with dual or tri band coverage, Gigabit class Ethernet, WPA3 support and a built in firewall. That setup keeps 4K streaming smooth, gaming responsive and smart devices stable across busy households. As Ties the broadband expert, my tip is to place the eero in the open, keep firmware updated and wire bandwidth heavy devices for the best stability.
What Is Guest Wi-Fi on Cuckoo Routers?
Keep Your Main Network Private While Sharing Internet Access
WHAT IS GUEST WI-FI?
Cuckoo supplied routers, such as the eero system, include a guest network option that broadcasts a separate SSID for visitors. Your main network stays isolated so laptops, phones, and smart home gear remain hidden. As Ties the broadband expert, I suggest using a different password for the guest SSID and enabling time limits or device blocking if your router supports them.
WHEN TO USE IT
Switch on Guest Wi-Fi when friends, family, or short term visitors need internet, or when contractors are on site. It is also useful for older IoT gadgets you do not fully trust, keeping them separate from your work laptop and personal devices.
Who Should Buy Cuckoo Broadband?
Match Cuckoo Packages to Everyday Needs
Remote & Hybrid Workers
Reliable video calls and cloud tools. In many CityFibre areas uploads can match downloads; on Openreach FTTP uploads are usually lower but still far better than older copper lines.
Creators & Streamers
Strong uploads help livestreams and quick clip posts. Use Ethernet where possible and place the eero router centrally for steadier bitrates.
Larger Families & Multi-Device Homes
The eero app offers easy device pauses and profiles. Add mesh units to cover tricky layouts so TVs, tablets and consoles stay quick.
Renters & Short-Term Lets
Simple pricing and unlimited data suit shared flats and short stays. Some offers include rolling monthly terms—availability varies by address.
PC & Console Gamers
Full Fibre reduces latency and jitter for responsive play on UK/EU servers. Choose 5 GHz Wi-Fi or wired Ethernet to keep ping stable.
Who Shouldn’t Choose Cuckoo Broadband?
Situations Where Another Provider May Suit You Better
Absolute Lowest-Price Shoppers
If you’re chasing rock-bottom pricing, long fixed-term promos from bigger providers can come in cheaper than Cuckoo’s simple pricing or rolling terms.
Addresses Without Full Fibre (FTTP)
Cuckoo is full-fibre only. No FTTP at your address yet? Consider FTTC, cable or 4G/5G home broadband until fibre arrives.
Bundle Seekers (TV/Phone)
Cuckoo doesn’t bundle TV or inclusive landline minutes. If you want everything on one bill, a larger bundle-led ISP is a better fit.
Esports & Ultra-Low-Ping Purists
FTTP is fast, but routes to specific game servers can vary. If sub-10 ms and SLAs matter, compare specialist or business-grade options first.
24/7 Live Support Dependents
Cuckoo’s help is UK-based and responsive, but it isn’t 24/7 live chat. Choose a provider that clearly offers round-the-clock support if that’s essential.
Contract Lengths and Terms
12-Month or 24-Month Fixed — Align with Your Timeline
12-Month Fixed Term
A balanced one-year option with solid monthly value, but plan for possible early exit fees if circumstances shift during the term.
24-Month Fixed Term
Select two years for optimal savings, suited to long-term residents. Cancellation ahead of schedule results in fees based on months left.
Availability Restrictions
How Coverage Limits Affect Customers
Cuckoo Broadband Coverage
Cuckoo runs on CityFibre and Openreach FTTP. Services are available only where full fibre is built. Urban areas are seeing rapid rollouts, while many rural regions are still waiting for fibre to arrive.
| Coverage Type | Cuckoo (CityFibre + Openreach) | UK Average (Ofcom 2025) |
|---|---|---|
| Full Fibre (FTTP) | Postcode dependent where FTTP is built | ≈ 70% of homes |
| Superfast FTTC | Not offered by Cuckoo | ≈ 97% of homes |
| Rural FTTP | Patchy today, expanding | Lagging nationwide |
In short, Cuckoo can only deliver its fastest speeds where CityFibre or Openreach have installed fibre. As Ties the broadband expert, my tip is to run a postcode check and, if FTTP is not live yet, set an availability alert so you know when your street goes live.
Cuckoo Broadband App: Manage Your Broadband Anywhere
The Cuckoo app for Android and iPhone makes it simple to handle billing, appointments and router setup on the go.
Android App Features
With the Cuckoo app on Android, you can manage your account, update payment details, tweak engineer appointments and add eero routers from your phone.
iOS App Features
The Cuckoo app on iOS provides the same features for Apple users, including billing tools, order and appointment updates, plus eero setup support.
Extra Mobile Tools
Pair the Cuckoo app with the eero app to fine tune Wi-Fi, add mesh units and check connected devices. Ties the broadband expert tip: label each device so you can spot anything unfamiliar quickly.
Can You Use Cuckoo Broadband on Multiple Devices?
Keep Your Entire Home Online with Just One Cuckoo Broadband Account
CONNECT MULTIPLE DEVICES
Use Cuckoo on phones, laptops, tablets and smart TVs at the same time. There is no artificial device cap. Overall performance depends on your package and Wi-Fi environment.
ONE ACCOUNT COVERS YOUR HOME
One Cuckoo broadband account keeps everyone connected, ideal for families, flatshares and smart homes. As Ties the broadband expert, I recommend adding mesh if you have thick walls or a larger footprint.
SMARTPHONE SUPPORT
Android and iPhone connect quickly for streaming, browsing and video calls using the Wi-Fi 6E eero Pro 6E supplied on full fibre plans.
COMPUTER & LAPTOP SUPPORT
Fast, stable internet on Windows, macOS or Linux for work, gaming and streaming. Wire desktop PCs and consoles with Ethernet for the most consistent throughput.
SMART TV COMPATIBILITY
4K streaming works well on smart TVs and devices like Fire TV, Apple TV and Roku. Position the router centrally or add mesh to keep signal strong in the lounge.
What Paid Extras Does Cuckoo Broadband Offer?
Enhance Coverage or Cover Service Needs with These Add-Ons
Wi-Fi Mesh Extenders
Add extra eero units to expand coverage in larger properties; charged at £7 per device per month for seamless whole-home Wi-Fi.
Engineer Call-Out
For on-site support beyond standard setup, fees start at £144 per hour, covering diagnostics or repairs not included in the base plan.
Equipment Replacement
If your eero router or ONT needs replacing due to damage, costs up to £249 for the router plus installation fees may apply.
Appointment Cancellation
Late cancellations (within 24-48 hours) incur £35.40 to £70.80, while missed visits add a £70.80 wasted visit fee.
Premises Move/Reactivation
Transferring service to a new address or reactivating after suspension costs £70.80 to £157.20, including any required engineer work.
Plan Regrade Fee
Downgrading your speed tier mid-contract triggers a £30 fee, subject to promotional terms.
Does Cuckoo Offer Business Broadband?
Residential First, Business Needs May Require a Specialist
Cuckoo For Home, Business Needs Elsewhere
Cuckoo is designed for home users who want straightforward Full Fibre, strong Wi-Fi and clear pricing. It does not market dedicated business broadband with fix time SLAs, static IP ranges or leased lines. If you run a shop, studio or office and need guarantees on uptime, response times and IP addressing, look at a business focused provider that offers Ethernet, leased lines and formal SLAs. As Ties the broadband expert, my rule of thumb is simple: if downtime costs you money, pick a service that includes a written SLA and priority repair.
Cuckoo Broadband vs Budget Providers - Is It Worth Paying More?
Discover Why Many Households Choose Cuckoo Over Cheaper Alternatives
WHY CHOOSE CUCKOO BROADBAND?
Clear pricing, UK based support and reliable full fibre performance make Cuckoo a smart pick. You can choose rolling monthly for flexibility or a fixed term for better monthly value. Full fibre plans include an eero Pro 6E router with simple app control and optional mesh. As Ties the broadband expert, I rate Cuckoo for households that want straightforward setup and solid speeds without micromanaging the network.
LIMITATIONS OF BUDGET PROVIDERS
The cheapest deals can come with compromises like a basic router, shorter support hours or stricter traffic management. You might see variable peak time speeds and fewer included extras. If your home streams in 4K, plays online games or works from home, those trade offs can be felt day to day.
How to Set Up Cuckoo Broadband: Step-by-Step Guide
A Simple Walkthrough to Get Online Fast
Unbox Your Cuckoo Router Kit
Open your Cuckoo package and check you have the eero router, power supply and an Ethernet cable. Place the router in a central, open spot for even Wi Fi coverage. As Ties the broadband expert, I suggest avoiding cupboards and putting it off the floor for best results.
Connect to ONT & Power
Cuckoo is full fibre only. Plug the Ethernet cable from your home’s fibre box (ONT from Openreach or CityFibre) into the eero’s WAN port. Connect the power adapter and wait for the status light to show it is ready. If you are activating on your go live date, give the line a few minutes to come up.
Set Up Wi Fi & Connect Devices
Use the eero app to name your network and set a strong password. Add extra eero units if you need mesh coverage in larger homes. Connect your laptop, phone and smart devices to the new Wi Fi. You can also create a guest network in the app to keep visitors off your main devices.
Does Cuckoo Broadband Offer Free Installation?
Cuckoo Installation Fees Explained
Installation and Activation Fees
Charges depend on your address and whether a brand new fibre line or optical network terminal (ONT) needs fitting. If an engineer visit or extra work is required, a one-off connection or activation fee can apply. Where your property already has the right fibre equipment in place, setup is usually simpler and cheaper. Exact costs are confirmed during checkout for your postcode.
Promotions and Waivers
Cuckoo regularly runs offers that reduce or waive upfront fees on selected Full Fibre plans and contract lengths. These promos change through the year and vary by network build in your area. I am Ties, and my tip is simple: run an address check first, look for “setup” in the order summary, and only commit once you can see whether a promo removes the fee for your line today.
How Expensive Is Cuckoo Broadband in 2025?
Breaking Down Monthly Costs and Value for Money
Cuckoo Broadband Monthly Costs
Cuckoo is usually mid priced. Rolling monthly gives flexibility and typically carries a higher monthly rate. Fixed terms often work out cheaper each month but can include early termination charges if you leave early. Your price depends on postcode availability on CityFibre or Openreach and the plan you choose like 150, 500 or 900 Mb. The eero Pro 6E router is included and setup is often £0 on eligible installs.
Is Cuckoo Worth the Price?
If you value straightforward pricing, UK based support and reliable full fibre performance, Cuckoo can be worth it. Pros include the included Wi Fi 6E router and the choice of rolling or fixed term. Cons are that it is not always the very cheapest and static IPv4 is not generally part of residential plans. As Ties the broadband expert, my advice is to run a postcode check and compare the real monthly cost against speed, contract and what hardware is included.
Cuckoo Broadband Speed Guarantee: What’s Included
Consistent Speeds With Cuckoo’s Minimum Performance Promise
CUCKOO MINIMUM PERFORMANCE
Cuckoo supplies a contract summary with expected plan speeds for your address. If your actual access line speed is consistently more than 50 percent lower than those figures and the problem cannot be fixed within 30 days after you report it, you can cancel your contract without early exit fees on eligible services. Tests should be run by Ethernet to the router or ONT since Wi Fi varies by device and setup. As Ties the broadband expert, my tip is to take a few wired tests at different times of day, keep timestamps, and follow Cuckoo’s diagnostics so any fix or exit is quick and straightforward.
Does Cuckoo Broadband Require a Landline?
Full Fibre only, no phone line needed
Cuckoo Full Fibre (FTTP) - No Landline Needed
Cuckoo runs on fibre direct to your home, so there is no landline or line rental. Calls are handled on mobiles with Wi-Fi calling or a separate VoIP service if you want a home number. Ties tip: if you do need a handset, use a VoIP provider with an ATA behind the eero router, then keep strong passwords and turn off any ports you do not use.
No FTTP At Your Address
If fibre has not reached your postcode yet, Cuckoo will not be available. Compare providers that offer FTTC over a phone line, or consider 4G or 5G home broadband while you wait for the fibre build. When FTTP arrives you can switch and drop the landline entirely.
What Are the Alternatives to Cuckoo Broadband?
Top 3 Alternatives to Cuckoo Broadband in 2025
BT Broadband
BT offers wide FTTP coverage with extras like Complete Wi-Fi and Hybrid Connect 4G backup. TV bundles and add ons are strong, so it is a good fit if you want a one stop package and reliable support.
Sky Broadband
Competitive fibre deals with the option to bundle Sky TV and mobile. Sky’s ecosystem is flexible for families who want broadband plus entertainment under one bill. Ties’ note: check address level speeds on Openreach FTTP.
Virgin Media Broadband
Known for very fast tiers up to and above 1 Gbps in many areas. Ideal for gamers, streamers and busy homes that push large downloads. TV and landline bundles are available if you want everything together.
Cuckoo Broadband vs Sky Broadband: Which is Better for You?
Cuckoo vs Sky: Performance, Pricing and Features Compared
Pricing and Value
Cuckoo focuses on broadband only with simple full fibre tiers and an eero router included, so it is easy to understand what you are paying for. Sky often runs sharp introductory deals and TV bundles that can reduce the headline cost if you want broadband plus entertainment. As Ties the broadband expert, my rule is to compare the total you will pay over the whole term, including setup fees and any annual price changes listed in the contract summary.
Speeds and Performance
Cuckoo is full fibre only and delivers service over CityFibre and Openreach FTTP. Sky offers FTTP and FTTC over Openreach in many areas. Real world results depend on the network at your address, the package you pick, and your home setup. In CityFibre areas Cuckoo can offer symmetric uploads, which is useful for creators and cloud backups. Wired Ethernet gives the most consistent latency for gaming and 4K streaming, and mesh helps larger homes on Wi Fi.
Customer Service and Extras
Cuckoo positions itself as a straight talking provider with quick support and a clear online account. Sky operates at national scale with extended hours, an established app, and strong TV options. If you want one provider for broadband and television, Sky can be convenient. If you prefer a simple broadband only plan with a strong router included, Cuckoo fits that brief.
Cuckoo Broadband vs BT Broadband
Which One Fits Your Home Best in 2025?
Coverage and Networks
Cuckoo runs on CityFibre and Openreach where available. BT uses Openreach. If your address has strong CityFibre availability, Cuckoo may offer attractive speeds and installs. If only Openreach is present, both can serve you. Run a postcode check to confirm options at your door.
Contracts and Pricing
Cuckoo lets you choose rolling monthly for flexibility or a fixed term for better monthly value. BT typically focuses on fixed terms with bundle incentives. Pros of Cuckoo: easy to leave when you move. Pros of BT: package deals may cut the overall bundle cost if you want TV or extras.
Routers and Wi-Fi
Cuckoo supplies an eero Pro 6E on full fibre with app control and optional mesh nodes. BT supplies a Smart Hub and offers whole home Wi-Fi discs. Real world performance depends on your home layout. As Ties the broadband expert, I suggest wiring heavy users by Ethernet and placing the router in the open for either provider.
Extras and Bundles
BT’s strength is add ons like TV bundles and 4G style backup options on some packages. Cuckoo keeps it simple with broadband first. Choose BT if you want a single bill for many services. Choose Cuckoo if you prefer a lean setup with fewer extras to manage.
Quick Recommendations
Pick Cuckoo if you want a rolling option, straightforward pricing and a Wi-Fi 6E router included on full fibre. Pick BT if you want TV or ecosystem bundles and you are fine with a fixed term. Tip: compare the total cost over the time you expect to stay, not just the first month price.
Cuckoo Broadband vs Virgin Media: Which is Better for You?
Cuckoo vs Virgin: Performance, Pricing and Features Compared
Pricing and Value
Cuckoo keeps things simple with broadband only plans and an eero router included. There is no TV bundle to weigh up which makes the total easy to understand. Virgin Media often advertises sharp introductory prices and strong multi service bundles with TV and mobile. As Ties the broadband expert, I suggest comparing the full cost over the whole term including setup and any annual price changes listed in the contract summary.
Speeds and Performance
Cuckoo runs on full fibre networks with tiers at 150, 500 and 900 Mb. In CityFibre areas uploads can match downloads which is useful for creators, cloud backups and video calls. Virgin Media uses its own network that delivers very fast downloads up to gigabit in many areas, but uploads are usually lower than symmetric FTTP. For the lowest jitter a wired Ethernet connection is best. FTTP typically offers very steady latency while cable can vary by local load.
Coverage and Extras
Availability differs. Cuckoo is offered where Openreach FTTP or CityFibre is live. Virgin Media works where its own network is built. If you want one provider for broadband and TV, Virgin’s bundles can be convenient. If you prefer broadband only with strong uploads and a quality router, Cuckoo fits that brief. Tip from Ties: check your postcode on both and pick based on the upload you need and the total contract cost.
How many customers does Cuckoo Broadband have in 2025?
What Cuckoo discloses — and how it compares
Does Cuckoo publish a number?
As of August 2025, Cuckoo does not publicly report its residential subscriber count. Following Giganet’s 2022 acquisition of Cuckoo and 2024 brand consolidation, retail customers have been grouped under Cuckoo Fibre Limited, but the company hasn’t released a verified total.
How it stacks up by size
By market scale, Cuckoo is a smaller challenger. Large providers such as BT, Sky, Virgin Media and TalkTalk each report multi-million broadband customer bases in their public updates, reflecting their nationwide footprints. Cuckoo instead competes on simple pricing, flexible terms and full-fibre performance.
Note: In early 2024, Cuckoo stopped selling Openreach-based FTTP and transferred its Openreach/TalkTalk customer base to Home Telecom. Separately, Giganet, Swish Fibre and Jurassic Fibre retail contracts were moved under Cuckoo Fibre Limited during group consolidation. These changes help explain why a single public subscriber figure isn’t published.
Cuckoo Broadband Awards and Industry Recognition
Independent Recognition for Service and Reliability
MoneySavingExpert Customer Service Poll
Cuckoo has been rated top for customer service in MoneySavingExpert reader polls on more than one occasion. That feedback highlights quick help and clear communication for everyday issues.
ISO Certifications (Parent Group)
Cuckoo’s parent group, Giganet, holds multiple ISO certifications covering information security, quality management, environmental management, business continuity, and health and safety. These frameworks support strong processes behind the scenes.
ADR and Regulatory Alignment
Cuckoo is covered by independent Alternative Dispute Resolution through the Communications Ombudsman. That gives customers a route to escalate unresolved complaints in line with UK rules.
Our #2 Rated Provider in 2025
In our 2025 rankings, Cuckoo finishes second overall. Strong speeds in CityFibre areas, a quality eero router, and straightforward plans make it an easy pick for many homes. As Ties the broadband expert, I recommend Cuckoo if you want simple full fibre with solid real world performance.
Common Complaints About Cuckoo Broadband from Real Users
We personally checked recent reviews and reports in Aug 2025 to surface the three issues you are most likely to encounter
FTTP-Only Availability
Cuckoo sells full fibre only. If Openreach FTTP or CityFibre has not reached your postcode, you cannot order yet. Urban areas tend to go live first while some rural streets are still waiting. Ties’ tip: run a postcode check and set an availability alert so you know the moment fibre lands.
Broadband-Only and Fewer Advanced Options
There is no bundled TV or landline. Residential plans use dynamic addressing and often carrier-grade NAT, so a static IPv4 is not offered on standard home packages. That can complicate hosting services from home or certain port-forward use cases. Power users may prefer their own router setup for granular controls.
Activation Delays and Mixed Updates
Most installs are routine, but when third-party engineering slips, customers sometimes report slower updates while jobs move between teams. Keep screenshots of wired speed tests and ask for SMS or email status updates.
How to Cancel Your Cuckoo Broadband
Step by Step Guide to Cancelling Cuckoo Broadband
Cancelling Your Cuckoo Subscription
To cancel your Cuckoo home broadband, follow these steps:
1. Switching to another provider Use the UK One Touch Switch process by ordering with your new provider. They arrange the transfer and notify Cuckoo for you. Do not cancel early yourself or you risk downtime.
2. Leaving broadband entirely or moving to a network the new provider cannot switch from Contact Cuckoo to cease service. Cuckoo terms allow you to end your contract by giving 30 days' notice outside the cooling off window. If you are in a fixed term, early release fees may apply.
3. Early termination charges on fixed terms If you leave before the minimum term ends, Cuckoo calculates an Early Release Fee. As a guide, their current price list sets this at 97% of your monthly fee multiplied by the months left in your minimum term. Always check your contract summary for your figure.
4. Cooling off rights If you ordered online or by phone you typically have a 14 day cooling off period. If you asked service to start within that time you will be billed for any usage and activation already provided. Return any loaned equipment when cancelling in cooling off.
5. Return loaned kit If Cuckoo asks for the router or mesh back, send it promptly using their returns method. Non return charges can apply. Their price list notes a Failed Equipment Return fee and that a replacement router can be charged up to the device's RRP. The eero Pro 6E has an RRP listed at £249 on that page.
6. Final bill and moving home Check your final invoice after the service stops. If you are moving, give notice in good time so installations and cease dates line up. As Ties the Broadband Expert, my tip is to time a One Touch Switch for the same day your new service goes live to avoid overlap or a gap.
Can Cuckoo Broadband Be Trusted?
We Reviewed Cuckoo Across Four Key Trust Factors
Ofcom Compliance & Regulation
Cuckoo follows Ofcom rules and uses the Communications Ombudsman for independent dispute resolution. If an issue is not fixed after eight weeks or you get a deadlock letter, you can escalate for a free decision.
Helpful UK Based Support
Customers often praise the team for clear, timely help. As Ties the broadband expert, I look for fast diagnosis and clear next steps, and Cuckoo generally ticks those boxes.
Transparent Contracts
Pricing is straightforward with concise contract summaries. Rolling monthly options exist on selected packages, which helps renters and short tenancies.
Strong Reliability
Full Fibre on CityFibre and some Openreach areas brings consistent throughput and low jitter for work, streaming and gaming. Your actual speeds still depend on local network capacity and your home Wi Fi layout.
BEST CUCKOO BROADBAND DEALS IN 2025 🔓
“Simple full fibre plans, eero router included, and strong uploads in many CityFibre areas.”
Cuckoo Broadband Full Fibre – 2025 Offers
Explore Cuckoo’s latest full fibre packages in 2025. You get straightforward tiers, an eero router for solid Wi Fi, and symmetric style uploads in supported CityFibre locations.
See Cuckoo DealsDoes Cuckoo Broadband Offer a Trial Period or Satisfaction Guarantee?
Learn About Cuckoo’s Cooling-Off Rights and Service Approach
14-DAY COOLING-OFF PERIOD
You can cancel within 14 days of sign-up under UK rules. If you chose to go live immediately, you’ll be charged for activation (if applicable) and any days used, and you may need to return any loaned kit in good condition.
SERVICE SUPPORT & SATISFACTION
There’s no separate money-back guarantee, but Cuckoo will investigate faults and, where needed, book an engineer. After the cooling-off window, you can switch via One Touch Switch or give notice to cease; early exit fees can apply during a fixed term. Keep dated speed tests and case references to help any escalation go smoothly.
Cuckoo Broadband Review Rating Breakdown
Cuckoo Broadband achieves an 8.7 out of 10 Overall Rating
How We Rate Cuckoo Broadband
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for all our Internet Service Providers to give an accurate overall score.
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
Cuckoo Broadband Review: Why It Scores 8.7/10 in 2025
Why Cuckoo Stands Out for Simple Full Fibre and Easy Setup
Cuckoo Broadband: Fast, Clear, No Fuss
Cuckoo focuses on full fibre with simple plan tiers and an eero router in the box. As Ties the broadband expert, I like how quick setup is and how the eero app makes Wi Fi management easy for busy homes.
If you want strong uploads, check whether your street is on CityFibre. If you need TV bundles or a static IPv4 on a home plan, another provider may suit better. For straightforward fibre that just works, Cuckoo earns an 8.7 overall from us.
PERFORMANCE
Low latency full fibre with strong upload options in many CityFibre areas.
VALUE FOR MONEY
Clear broadband only pricing and a quality router included.
CUSTOMER EXPERIENCE
Straightforward setup and helpful account controls in the eero app.
AVAILABILITY
Depends on Openreach FTTP or CityFibre at your postcode.
REPUTATION
Positively reviewed for clarity and speeds, with known limits on extras.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT CUCKOO BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT CUCKOO BROADBAND
What most people want to know about Cuckoo Broadband in 2025
Does Cuckoo Broadband guarantee my speed?
Cuckoo sets out expected speeds for your address in the contract summary. On full fibre, wired tests to the router or ONT should usually match the tier. If speeds remain significantly below what was quoted and cannot be fixed after diagnostics, you may be able to leave under Cuckoo’s terms and Ofcom rules. As Ties the broadband expert, I always suggest taking a few timed Ethernet tests before raising a fault.
How long does Cuckoo installation or switching take?
If your home already has an active ONT, activation often completes remotely within a few days. New installs need an engineer appointment, typically taking one to three hours on the day. You will see your target activation date during checkout.
What router does Cuckoo provide?
Cuckoo includes an eero Wi-Fi 6 or 6E router with full fibre plans. Model may vary by stock and plan. You can use your own router if it supports WAN over Ethernet from the ONT.
Will Cuckoo raise my price mid-contract?
Any annual price changes are listed in your contract summary. Check for CPI related adjustments before you order so you know the total you will pay across the term.
Are there any current Cuckoo Broadband discounts?
Cuckoo sometimes runs online promotions, such as free setup in selected areas or bill credits. Offers change regularly by postcode, so check availability on Cuckoo’s website for today’s deals.