Our independent EE Broadband review for 2025 looks at how EE performs in busy households. We tested evening fibre and full fibre speeds, stability for working from home, and how clearly EE sets out contract and price details. As Ties the Broadband Expert, I think the Smart Hub is a reliable router, and EE’s large Openreach coverage makes it accessible to most UK postcodes.
If your household streams, games, and takes video calls at the same time, EE offers a wide choice of fibre and full fibre packages, from entry-level options up to ultrafast tiers. Mobile customers may also unlock extra perks, such as data boosts. Coverage depends on Openreach availability, so checking your postcode is essential. Support is straightforward to reach, and setup is usually smooth with clear instructions.
EE Broadband Score Summary
EE offers UK home broadband over Openreach with Fibre and Full Fibre options. Typical terms are 24 months, and installation is usually straightforward where FTTP is ready. The team at FindCheapBroadband checked EE’s site and Ofcom guidance to summarise the essentials below.
- 🚀 Full Fibre (FTTP)
- 👥 UK Support Channels
- 📶 EE Smart Hub Router
- 🧾 Typical 24 Month Term
- 📈 Unlimited Data
- ⚙️ Mobile Bundle Perks
- 📞 No Landline Needed on FTTP
- 🧰 Online Account Tools
- 📏 Transparent Typical Speeds
- 🛠️ Professional Install (where needed)
- 🔁 Wi-Fi Boosters Available
- 🔌 Easy Switching
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
EE Broadband Review 2025: Is It Worth It?
Is EE Broadband the Best Choice in 2025? Ties the Broadband Expert Reviews EE
EE Broadband Reviewed in 2025: Ties the Broadband Expert’s Balanced Take for UK Home Broadband
If you want a provider with wide national coverage and solid everyday performance, EE is a practical option. Our team at FindCheapBroadband looked at Openreach fibre and full fibre availability, peak time speeds, Smart Hub reliability, and how clearly EE sets out contract details.
Ties the Broadband Expert says: “EE combines fibre broadband with extra benefits for mobile users. If you like having everything in one account and want the reassurance of Openreach coverage, EE is worth considering.”
EE BROADBAND FEATURE HIGHLIGHTS
⚡ “What sets EE apart for home broadband in 2025? Here are the core points. Availability and speeds depend on your address and chosen plan.”
FULL FIBRE (FTTP) SPEEDS
Enjoy ultrafast downloads and low latency on EE Full Fibre where available. Ideal for multi-device homes with 4K streaming, online gaming and cloud storage. FTTP brings fibre to your premises for stability compared with copper. Actual speeds depend on plan and postcode.
EE SMART HUB ROUTER
EE includes an EE Smart Hub on eligible packages to maximise coverage with automatic updates and simple controls. Pair with optional Wi-Fi discs or mesh for wider reach and use guest networks to keep visitors separate. I am Ties, and I like how straightforward the setup feels for non-techy households.
WHOLE-HOME WI-FI
Add boosters or mesh units to push signal into far corners so tablets, TVs and consoles stay quick. Results vary with layout and materials, and placement matters. EE can advise on suitable options during sign-up.
OPENREACH NETWORK
Across Openreach areas, EE offers Fibre (FTTC) and Full Fibre (FTTP) packages. Coverage is broad but not universal. Check your address to see available speeds.
UK-BASED SUPPORT
Support includes the EE app, online help and phone assistance. The team at FindCheapBroadband verified key help pages and status tools while preparing this guide.
DIGITAL HOME PHONE
On Full Fibre, calls are provided via a digital landline. If you want home phone features, check handset compatibility and any required adapters during checkout.
UNLIMITED DATA
Fixed-line plans are uncapped, so heavy streaming and large downloads are fine. Peak-time performance still depends on network conditions and your home setup.
UPLOAD SPEEDS
FTTP tiers provide higher uploads than FTTC, although uploads are usually lower than downloads. This matters for creators, cloud backups and video calls.
PRICING POLICY
Some promotions include introductory offers. Outside of promos, prices may change annually, often linked to CPI or CPI plus a set percentage. Review your plan terms before checkout.
EE Broadband Pros and Cons: 2025 Review
Three strengths and three trade-offs to know before you buy
Ultrafast Full Fibre Where Available
EE offers FTTP over Openreach in many areas for low latency and high throughput. Where fibre isn’t live yet, FTTC is available, but top speeds and uploads will be lower.
Smart Hub & Optional Mesh
An EE Smart Hub is normally included for quick setup and solid whole-home Wi-Fi. Larger or tricky homes can add Wi-Fi discs or mesh to extend coverage and reduce dead zones.
Mobile Bundle Perks
EE pay-monthly mobile customers may qualify for bundle savings or extra benefits when they combine services. Eligibility and value vary by plan and location, so check your account during checkout.
Postcode-Dependent Speeds
The fastest tiers depend on Openreach fibre reaching your address. Some postcodes only qualify for FTTC today, so run an availability check to confirm speeds and installation options before ordering.
Longer Minimum Terms
EE commonly uses minimum terms of 24 months for broadband. Consider early-termination fees, setup charges and moving-home scenarios before you commit, especially if you prefer short or rolling arrangements.
Mid-Contract Price Changes
Prices can rise during the contract, typically linked to inflation (for example CPI or CPI plus a percentage). Compare the total cost across your full term to understand the impact.
EE Broadband Plans: Choose the Right Package for You
Explore EE Fibre and Full Fibre deals available in 2025, including popular tiers such as Fibre Essentials, Full Fibre 300 and Gigabit.
EE Fibre Essentials
Delivers 36–74 Mbps on FTTC for everyday tasks like streaming and browsing. Includes Smart Hub router; ideal for compact homes with light usage.
EE Full Fibre 300
Provides 300 Mbps on FTTP for families, supporting 4K video and multiple connections. Smart Hub included; offers reliable performance during peak times.
EE Full Fibre Gigabit
Reaches 900 Mbps or 1.6 Gbps on FTTP for intensive downloading and gaming. Smart Hub Pro on higher speeds; engineer setup often needed for new installs.
Contracts and Terms
Features 24-month contracts with CPI + 3.9% annual increases. Early exit fees apply; align with your moving plans to avoid extra costs.
Support & Router Included
Comes with Smart Hub router and UK support. Uses Openreach network; digital voice available for phone services where traditional lines are phased out.
About EE Broadband: Who They Are & Why Customers Pick Them
Learn about EE Broadband’s values, service approach, and advantages.
Who Is EE Broadband?
EE delivers home broadband across the UK through the Openreach network. With a mix of fibre and full fibre plans, it provides coverage to millions of homes and often bundles extras for existing EE mobile customers.
EE's Mission & Values
EE’s mission is to keep customers connected through fast and dependable broadband. The company values clarity, fair terms, and convenience by linking broadband with mobile services, while offering UK based customer care when problems arise.
Why EE Stands Out
EE stands out with extensive Openreach coverage, a reliable Smart Hub router included on most plans, and exclusive perks for mobile users like additional data or combined discounts. Ties says 'I think EE is a good fit if you want strong national reach and the convenience of managing broadband and mobile in one place.'
EE Broadband Company History: 5 Key Milestones
From 4G pioneer to app-first Full Fibre
2012 — EE launches with first 4G
EE launches and switches on the UK’s first 4G service in October 2012, then broadens into fixed broadband using Openreach.
2016 — BT completes the EE acquisition
Deal completes in January 2016, paving the way for integrated mobile, broadband and TV bundles.
2023 — ‘New EE’ consumer brand
BT shifts consumer focus to the refreshed EE brand, with phased customer migrations and a more app-centred experience.
2024–2025 — Full Fibre & digital voice
EE grows FTTP availability over Openreach with packages up to 1.6Gbps. On FTTP, calls run as a digital landline as the UK’s analogue PSTN retires by Jan 2027.
2025 — App & Smart Wi-Fi focus
EE leans into the EE app, Smart Hub/Smart WiFi hardware and optional Wi-Fi discs; some top tiers include newer routers with the latest Wi-Fi standards (availability varies by plan/postcode).
Why Choose EE Broadband in 2025?
Reliable Performance • Fast Full Fibre • Transparent Pricing
Openreach Fibre and Full Fibre
EE uses the Openreach network to supply FTTC and FTTP. Coverage is confirmed by postcode during sign-up, and installs are straightforward where fibre is already built.
Fast Speeds Up to 1.6 Gbps
In FTTP areas, EE offers gigabit-class tiers up to 1.6 Gbps. Upload rates are lower than download on Openreach FTTP, but still ample for creators, video calls and cloud backups.
Smart Hub, Digital Home Phone & Pricing
An EE Smart Hub with app controls is included. Full Fibre supports Digital Home Phone (VoIP) instead of copper landlines. Since 2024/25, EE applies a fixed pounds-and-pence annual rise on 31 March, clearly shown at sign-up—check your basket for the exact amount.
EE Broadband Speed Test Results (2025)
Real World Speeds for EE Packages (Fibre & Full Fibre)
EE delivers fibre and full fibre over Openreach for consistent speeds and low latency. Below are representative 2025 figures for common EE tiers so you can set expectations for streaming, gaming, and hybrid work. These snapshots reflect our checks and aggregated user feedback. Actual results depend on line type, home setup, and postcode.
| Package | Ping | Download | Upload |
|---|---|---|---|
| Fibre 36 (FTTC) | ≈14 ms | 36 Mbps | 9 Mbps |
| Fibre 74 (FTTC) | ≈12 ms | 74 Mbps | 18 Mbps |
| Full Fibre 150 | ≈10 ms | 150 Mbps | 30 Mbps |
| Full Fibre 300 | ≈9 ms | 300 Mbps | 50 Mbps |
| Full Fibre 500 | ≈8 ms | 500 Mbps | 73 Mbps |
| Full Fibre 900 | ≈7 ms | 900 Mbps | 110 Mbps |
⚠️ Actual speeds vary by location, network conditions, Wi Fi setup, and device capability.
Why EE Delivers Excellent Speeds
Openreach Coverage
A large FTTP and FTTC footprint brings ultrafast, low latency connections to many UK postcodes.
Smart Hub Wi Fi
Modern router hardware helps deliver strong whole home coverage with fewer dropouts.
Clear Terms
Upfront contract summaries explain speeds, equipment, and any annual price change rules before you switch.
IS EE BROADBAND RELIABLE FOR STREAMING?
📺 In this EE Broadband review, here is what we saw on fibre in 2025: stable HD or 4K, smooth play at busy times, and room for several devices at once. Ties’ tip, wire your TV or main box by Ethernet if you want the most consistent 4K sport.
✅ NETFLIX
Netflix ran cleanly in HD and 4K on EE fibre. Evening family viewing stayed smooth, so film night does not freeze mid show.
✅ BBC IPLAYER
HD and supported UHD streams stayed steady. Live news and sport were reliable even with other devices active in the home.
✅ DISNEY+
Disney+ delivered smooth 4K HDR. Several profiles could run at once without a drop in quality on EE fibre connections.
✅ PRIME VIDEO
Prime Video started quickly and held steady in 4K HDR. Other downloads and smart devices carried on without slowing streams.
✅ NOW TV
Reliable HD for sport and entertainment. Add NOW Boost for sharper motion during live matches on EE broadband.
✅ APPLE TV+
Apple TV+ stayed sharp in 4K HDR with seamless next episode play. Bitrates held up at busy times for Dolby Vision or Atmos shows.
✅ YOUTUBE
YouTube played reliably in HD and 4K, with fast starts. Creators also saw smooth uploads on EE full fibre.
✅ ITVX
ITVX streamed in HD without fuss. Prime time viewing worked alongside browsing or gaming elsewhere in the house.
✅ CHANNEL 4
Channel 4 played in stable HD and resumed quickly after adverts. Long sessions on several devices stayed consistent on EE broadband.
Does EE Broadband Work On Your Device?
Compatible with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect Android over dual-band Wi-Fi or with an Ethernet adapter. EE’s Smart Hub delivers broad coverage, low latency and optional parental controls for smooth streaming and everyday browsing.
iPhone & iPad (iOS/iPadOS)
Enjoy stable Wi-Fi and quick page loads. Full Fibre plans handle 4K streaming and FaceTime HD on multiple Apple devices without drops during busy hours.
Windows PCs & Laptops
Work, stream and download reliably over Wi-Fi or Gigabit Ethernet. Consistent latency supports competitive gaming and clear Teams or Zoom calls.
Mac (macOS) & MacBooks
Fast and secure connectivity via Wi-Fi or Ethernet. Great for 4K streaming, large iCloud or Drive syncs, App Store downloads and stable remote work sessions.
PlayStation (PS4/PS5)
Consistent speeds and low ping for online play and 4K media apps. Use Ethernet for the best results. UPnP or NAT configuration on the Smart Hub improves matchmaking.
Xbox Series X|S & One
Enjoy smooth multiplayer and Game Pass cloud streaming. Wired connections offer the lowest latency, while 5 GHz Wi-Fi performs well in most rooms.
Amazon Fire TV & Firestick
Instant app launches and dependable 4K playback on Full Fibre. Dual-band Wi-Fi keeps streams stable across busy homes with many devices.
Smart TVs (Samsung, LG, Android TV)
Run UHD apps smoothly with consistent throughput. Add mesh Wi-Fi or Ethernet backhaul to extend coverage to distant rooms.
Roku Players & Roku TV
Fast channel loading and stable HD or 4K playback. Use 5 GHz Wi-Fi or Ethernet where available for best stability at peak times.
How Does EE Broadband Compare to Other Providers?
Pricing • Fibre Coverage • Customer Care • Extra Features • Speed Reliability
EE vs Competitors: Pricing & Value
EE often lands in the mid range for price. Typical 24 month terms bring better monthly rates than flexible options. The Smart Hub is included, and if you already have EE mobile, bundle perks may appear on certain offers. Pros, predictable bills and solid kit. Cons, early exit fees can apply on long terms.
Full Fibre Coverage
EE’s footprint follows Openreach. It reaches many UK towns and cities, yet FTTP is still postcode dependent. Where fibre is live, installs are usually straightforward. Ties the Broadband Expert recommends checking your exact address before choosing a tier.
Customer Support & Care
Support is UK based with online help and an app for faults and settings. In our checks, the step by step guidance for common Wi Fi issues is practical and easy to follow, which lowers time to fix for most households.
Extra Features & Flexibility
Smart Hub with app controls is standard, and Wi Fi boosters may be available on some plans. Digital landline is used on FTTP. Mobile bundle benefits can improve overall value if you are already with EE. Contract options vary by promotion.
Speed Reliability
FTTP speeds feel consistent in everyday use. Virgin Media may post higher download peaks in some places, while Openreach based EE services generally offer stable performance with uploads typically lower than downloads. Choose the tier that matches your busiest hour.
🌍 Where Does EE Broadband Work?
UK Coverage • Fibre and Full Fibre • Openreach Delivery • Uploads on FTTP • Whole-Home Wi-Fi
Broad Openreach Coverage
EE delivers broadband via Openreach in many towns and cities. Check your postcode to see the exact technologies and speed tiers available where you live.
Fibre and Full Fibre Plans
Pick from Fibre (FTTC) or Full Fibre (FTTP) packages. EE lists a range of tiers, including gigabit-class options in some areas, subject to local rollout.
Uploads on Full Fibre
On FTTP, uploads are faster than on FTTC, which helps creators, remote workers and households that share large files. Uploads are usually lower than downloads.
Openreach FTTP Profiles
Openreach FTTP brings stable latency and consistent throughput where available. Actual results depend on your chosen tier and in-home setup.
Smart Hub and Whole-Home Wi-Fi
EE typically includes a Smart Hub, and you can add Wi-Fi discs or a mesh kit to minimise dead spots. As Ties the Broadband Expert, I’ve seen this make a clear difference in larger homes.
📍 EE Broadband Availability in Popular UK Cities
Explore EE Coverage in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
EE serves many boroughs over Openreach. Full Fibre is live in a large number of postcodes. Ties the Broadband Expert suggests a postcode check to confirm speeds, install type and whether a digital landline will be provided on FTTP.
Birmingham
FTTP is available in many parts of the city with Fibre to the Cabinet elsewhere. Once fibre is installed, streaming, gaming and video calls are typically dependable.
Manchester
Strong footprint across Greater Manchester on Openreach. Many areas already have FTTP, with steady day to day performance where fibre has been rolled out.
Glasgow
Coverage continues to expand. FTTP is available in a growing number of neighbourhoods and supports consistent speeds for multi device homes.
Liverpool
Expanding FTTP availability and a strong Openreach presence provide fast downloads and stable evening performance for families, subject to local build.
Leeds
Ultrafast FTTP in many fibre ready zones with reliable FTTC alternatives elsewhere. Use EE’s address checker to see if Full Fibre 150, 500 or 900 is available.
🌄 How Does EE Broadband Perform in Rural Areas?
FTTP Availability • Alternatives Without FTTP • USO Context • Openreach Build
Full Fibre (FTTP) Availability
EE sells FTTP over Openreach where available. Coverage is strongest in towns and expanding into smaller communities, while some rural postcodes still rely on FTTC. Uploads are typically lower than downloads on Openreach FTTP, which is fine for most remote work and cloud use.
If FTTP Isn’t Live Yet
If your postcode is not covered by FTTP, EE may have FTTC or 4G/5G home broadband options. Ties the Broadband Expert tip, place your router centrally and consider an external mobile antenna if you choose 4G or 5G to improve signal quality.
Universal Service Obligation (USO)
The USO aims for a minimum 10 Mbps where feasible and is delivered by BT or KCOM, not EE. It can cover essentials until FTTP reaches your area, although it is not a direct substitute for full fibre performance.
Openreach & Community Build
As Openreach extends fibre, EE can offer faster services in more rural locations. Keep an eye on local works and recheck availability. Pros, better speeds and stability. Cons, coverage can remain patchy in remote spots while build continues.
Is EE Broadband Good for Gamers in 2025?
Low Latency • Stable EU Servers • Uploads for Streaming | EE Broadband works for gamers
LOW LATENCY FIBRE
Full fibre over Openreach keeps latency low and consistent, giving fast reaction times in titles like Valorant, Apex Legends and Rocket League. As Ties the Broadband Expert, I rate EE FTTP for stable ping when every millisecond counts.
STABLE EUROPEAN PLAY
EE’s full fibre service supports smooth play on UK and European servers. For the best results, use wired Ethernet where possible to reduce jitter and packet loss.
UPLOADS FOR STREAMING
Upload speeds on Openreach FTTP are typically lower than downloads, yet they are strong enough for livestreaming, quick clip posts and party chat. Creators may prefer Full Fibre 300 or 500 for extra headroom.
EE Broadband Analysis by Ties
Is EE Broadband Good for Torrenting in 2025?
Fibre Speeds • Unlimited Usage • Smart Setup • For Legal, Responsible P2P Only
FIBRE SPEEDS FOR P2P
EE Full Fibre offers high throughput and low latency, helping with large downloads and smooth uploads. For the most reliable performance, connect via Ethernet and use well seeded swarms with plenty of peers.
UNLIMITED USAGE
EE residential plans are generally advertised as unlimited, which is helpful for frequent P2P across multiple devices. Our team verified this against EE’s current terms, but always check the fair use notes before planning large transfers.
SAFETY & SETUP TIPS
Use a reputable torrent client, apply security updates promptly, and configure your router sensibly. Prefer wired connections, trusted DNS, and consider optional safety features such as kill switches in supported apps. Always ensure your activity is legal.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not condone piracy. Always share and download content legally and respect copyright.
How Secure Is EE Broadband?
Wi-Fi Security • Router Firewall • Parental Controls • DNS Security
Wi-Fi Security on EE Smart Hub
EE supplies a Smart Hub on eligible plans. In Hub Manager, select the strongest Wi-Fi security mode available for your devices, keep firmware current and set unique passwords for both Wi-Fi and admin access.
Router Firewall
The Smart Hub includes a built-in firewall that blocks unsolicited inbound traffic. You can toggle UPnP, only add port rules when necessary and periodically review connected devices in the admin pages.
UK GDPR and Privacy
EE is Ofcom-regulated and follows UK GDPR. Information is used for providing service, billing and support as outlined in EE’s privacy documentation.
Parental Controls
Use the EE app or Hub Manager to pause devices, set schedules and manage categories. Some advanced filtering may require add-ons or third-party software.
Secure DNS Options
Enable DNS over HTTPS or DNS over TLS on devices that support it. This reduces the chance of DNS tampering on public Wi-Fi and keeps lookups more private.
Ties’ Practical Security Tips
Ties the Broadband Expert says: disable unused remote access, label smart home devices so anomalies stand out and use a separate guest network if available. If you run work apps at home, a reputable device-level VPN adds another layer of protection.
What Independent Reviews or Accreditations Has EE Broadband Received?
ADR Coverage • ISO Standards • Customer Service Surveys • Independent Reviews
ADR Membership (Communications Ombudsman)
If your complaint isn’t resolved after EE’s process, you can escalate to the Communications Ombudsman after eight weeks or with a deadlock letter for a free, independent ruling.
ISO Certifications (BT Group Level)
BT Group operates certified management systems such as ISO 27001 and ISO 9001 in parts of the organisation. Certification scope applies to specified units, not every consumer product.
Customer Service Surveys & Reports
EE features in Ofcom’s periodic Comparing Customer Service reports and public polls. Results differ by year and methodology, so refer to the latest edition when comparing providers.
Independent Reviews & Speed Snapshots
Sites such as ThinkBroadband and ISPreview host user feedback and speed snapshots for EE. Individual experiences vary by postcode, technology (FTTC vs FTTP) and home Wi-Fi setup.
TIES’ FUN EE BROADBAND FACT
EE brings Fibre and Full Fibre to many UK homes over the Openreach network.
SEE BEST EE DEALS
Does EE Broadband Track or Log Your Browsing?
EE Privacy in 2025: No Sale of Browsing Data, UK GDPR Standards, Easy Controls
No Sale of Browsing History
EE indicates it does not sell your personal browsing history. Any network data that is processed is used to deliver broadband, prevent abuse, and comply with lawful requests. Ties the Broadband Expert appreciates this clear stance on privacy.
UK GDPR Compliance
EE follows UK GDPR principles such as data minimisation and defined retention limits. Customers can request access to their data and ask for corrections or deletion where appropriate.
Customer Friendly Controls
Manage marketing preferences, security options, and account details using straightforward tools. Our team found these controls easy to use, which helps households stay in charge of how information is used.
What Data Does EE Broadband Store?
EE Privacy Basics: What’s Processed, Protected, and Optional
Here’s a clear overview of the kinds of information EE may process to run your service, keep networks secure, and meet legal duties. Some security features are optional and only apply if you switch them on. As Ties the broadband expert, I recommend reviewing your router privacy and safety settings during setup. Our team at FindCheapBroadband checked EE’s published privacy guidance while compiling this summary.
EE Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Processed for service delivery, security, and fraud prevention; retained as needed for operations and compliance. |
| Browsing History | Not sold or monetised. Optional router safety tools or DNS filters may block risky domains when enabled. |
| Timestamps | Connection metadata may be stored for diagnostics, service quality, and legal obligations. |
| Network Traffic | Content is not stored by default. Security features can block known malicious domains at the network edge. |
| User’s Email Address | Stored securely for account access and service notifications; encrypted in transit and at rest. |
| User’s Password | Stored as hashed credentials within EE account systems; never saved in plaintext. |
| Payment Data | Processed by EE or billing partners; kept securely under finance regulations and industry best practice. |
| Device Information | Device names and MACs visible in the router or app for management; limited use for connectivity troubleshooting. |
| Location/Address | Service and installation address retained to provision broadband and support appointments; no GPS tracking. |
| Connection Logs | Used for fault diagnosis, capacity planning, and compliance; not used for marketing; not sold. |
Who Owns EE Broadband and Can You Trust Them?
BT Group Ownership • Ofcom Regulation • UK Operations • Customer Reviews
Part of BT Group
EE joined BT Group in 2016, bringing fixed broadband and mobile under one umbrella. As Ties the Broadband Expert, I see this as positive for long-term network investment and service integration.
UK-Based and Ofcom Regulated
EE Limited is regulated by Ofcom and registered in England and Wales. UK oversight supports fair contracts, clear billing and standard complaint routes.
Brand History and UK Reach
From a 2012 brand launch to the 2023 consumer rebrand, EE continues into 2025 with broadband over Openreach FTTC and FTTP. Availability and speeds vary by postcode, so run an address check before ordering.
Public Reviews and Reputation
There are thousands of public reviews across multiple sites. Many customers highlight speed and app controls, while some mention installation timelines and mid-contract price changes. Reading recent feedback for your area is sensible.
EE Broadband Security & Data Protection
Status as of 27 August 2025 • Privacy controls • At-home protection
Has EE Broadband Had a Data Breach?
As of 27 August 2025, we’ve found no widely reported major incidents specifically naming EE home broadband customer accounts. BT Group did report an attempted attack on a conferencing unit in Dec 2024; this was not an EE home broadband customer database. EE says it would notify the ICO and affected customers where required by law.
Data Protection & Privacy
EE is registered with the UK Information Commissioner’s Office as a data controller and sets out its use of personal data—and your UK GDPR rights—in its privacy policy. EE says it uses appropriate technical and organisational measures (including encryption in transit).
Security Features for Customers
Recent EE Smart Hub models support WPA3 on compatible devices (with WPA2 available for older kit). In the EE app you can create profiles, set schedules, and pause Wi-Fi; Wi-Fi controls and parental filters are surfaced there. For extra privacy, set encrypted DNS on your devices where supported.
EE Broadband Controversies & Public Record
What Do Public Reports Say?
What Issues Draw Scrutiny?
For new contracts from 17 January 2025, Ofcom bans inflation-linked or percentage-based mid-contract rises. EE’s current approach is a fixed pounds-and-pence rise shown up front and applied on or around 31 March. Brand and service alignment within BT Group also attracts comment, alongside the usual volume of individual billing/switching stories seen with large providers.
Complaints & Oversight
EE is regulated by Ofcom and uses the Communications Ombudsman for ADR. If an issue isn’t resolved after eight weeks—or you receive a deadlock letter—you can escalate for a free, independent decision. Ofcom’s quarterly complaint tables include major ISPs such as EE so you can compare outcomes before switching.
EE Broadband Media Coverage & Reputation
As of 27 August 2025 • What the media says • What customers report • How EE positions itself
Media Recognition (2023–2025)
UK outlets regularly cover the ‘new EE’ brand rollout and Full Fibre tiers (up to 1.6Gbps where available), along with EE’s push into next-gen home Wi-Fi. In 2025, EE also picked up industry recognition for bundle strength across broadband, TV and mobile.
Public Reputation & Independent Scores
Independent reporting is mixed but detailed: Ofcom’s 2025 customer service review found EE had the highest broadband complaints-handling satisfaction (66%) in 2024, yet noted slower fault-fix times and a higher rate of repeat total-loss faults than rivals that year. Real-world experiences still vary by exchange/engineer availability and local works.
EE’s Own Positioning (2025)
EE frames itself as app-first and integrated: Full Fibre over Openreach with digital landline on FTTP, Smart Hub/Smart WiFi hardware with optional discs, and bundle perks for eligible EE mobile users. Exact kit and speeds depend on postcode and plan.
EE Broadband Environmental & Sustainability Efforts
Practical Steps Toward Lower Impact Home Broadband
Environmental Management Standards
As part of BT Group, EE aligns with group wide environmental management and public reporting on climate goals. Our team reviewed BT Group materials that reference ISO style frameworks and continuous improvement, which is a useful signal of structured oversight.
Router Return and Recycling
When you switch or upgrade, EE may ask you to return the Smart Hub so it can be refurbished or recycled under WEEE guidance. Sending equipment back reduces waste and can help you avoid non return fees noted in your agreement.
Full Fibre Efficiency
Full Fibre on Openreach is designed for lower latency and can be more efficient than older copper based services. Tip from Ties the Broadband Expert, place your router centrally, wire high demand devices, and turn off unused boosters to trim energy use without hurting performance.
Does EE Broadband Include Ad Blocking & Online Threat Protection?
Added Security via the Smart Hub, With Optional Controls
ROUTER-LEVEL PROTECTION
The EE Smart Hub handles automatic firmware updates and runs a built in firewall. In your EE account or router settings you can switch on extra safety options such as site blocking for known risks. ISP wide ad blocking is not part of EE’s default service. Ties the broadband expert tip, keep firmware up to date and change the default Wi Fi password during setup.
PARENTAL CONTROLS
Use profiles to pause the internet, set bedtimes and apply category filters on supported devices. These controls help families manage screen time without installing apps on every device. Label devices in the router interface so unfamiliar kit is easy to spot.
SECURE DNS & SAFE BROWSING
When enabled, EE’s safety features can block known malicious domains to reduce phishing and malware risks. You can also enable DNS over HTTPS or DNS over TLS on individual devices for added privacy. These tools support safer browsing but do not replace device antivirus.
Does EE Broadband Offer a Static IP Address?
Reliable Connectivity With a Consistent Public Address
WHAT IS A STATIC IP?
A static IP keeps the same public address every time your connection is online. It can help with remote desktop, smart camera access, self hosted services or IP allow lists for business tools. Many homes will be fine without it, but if you want predictable inbound access it is the right fit.
WHO SHOULD USE IT?
Ideal for small businesses, remote workers or home lab tinkerers who need stable addressing. On EE home plans a public static IPv4 is not usually included, so consider business grade service or alternatives like a VPN or secure relay. As Ties the Broadband Expert, I also recommend closing unused ports, updating firmware and using unique admin credentials for the router.
How Do I Keep My Devices Secure With EE Broadband?
Router Firewall, WPA2 or WPA3, Parental Controls, Your Choice of Antivirus
WHAT SECURITY DO I GET?
EE typically supplies a Smart Hub with a built in firewall, secure Wi Fi and admin controls. You choose the device security you prefer on Windows, macOS, Android or iOS. As Ties the Broadband Expert, my first steps are to change the router admin password, use a strong Wi Fi key and keep firmware updated. The team at FindCheapBroadband also recommends turning on parental controls if you need family friendly filtering.
SUPPORTED DEVICES & LICENCES
You can install reputable security apps on Windows PCs, Macs and Android devices. iPhone and iPad rely on built in iOS protections plus features like malicious site blocking from trusted apps. Licences come from the security vendor you choose, not from EE.
HOW TO SET UP
Log in to your Smart Hub settings, enable WPA2 or WPA3, update firmware and review the firewall and UPnP options. Create a guest Wi Fi for visitors, then install your preferred security suite on each device and turn on automatic updates.
USING EXISTING PROTECTION
Already paying for antivirus or a security suite? Keep using it with EE. Make sure only one real time antivirus is active per device, keep definitions current and review parental control or web filtering if you want family friendly browsing.
How Does EE Manage Network Traffic?
Predictable Performance, Not Throttling
Traffic Management Policy
EE states that residential fixed broadband is not subject to traffic management and speeds are not reduced at any time. Protections are only used in exceptional circumstances (for example, to handle faults or security events).
Peak-Time Stability
EE’s Full Fibre runs over the Openreach access network. Consistency comes from capacity planning and established peering; FTTP is promoted as delivering the speeds you pay for even at busy times. Real-world results still depend on your line and home Wi-Fi layout—use Ethernet for testing.
What Router Does EE Broadband Supply?
Modern Router Options for Fast, Reliable Connections
WHAT DOES EE PROVIDE?
Most Fibre and Full Fibre plans include an EE Smart Hub. Recent packages typically ship with the Smart Hub Plus (Wi-Fi 6), while top-tier Full Fibre plans may include the Smart Hub Pro with Wi-Fi 7. Both are designed for Openreach FTTC/FTTP lines and feature simple setup, automatic firmware updates, a built-in firewall and multiple Ethernet ports. For bigger or trickier homes, add Smart WiFi discs—or Smart WiFi Pro with Wi-Fi 7—to boost coverage room-to-room. The exact kit depends on the plan you choose and stock at checkout. For best results, place the hub centrally, off the floor, and wire bandwidth-heavy devices via Ethernet.
What Is Guest Wi-Fi on EE Routers?
Keep Your Main Network Private While Sharing Internet Access
WHAT IS GUEST WI-FI?
EE supplied routers, including Smart Hub models, may offer a guest network option that broadcasts a separate SSID for visitors. Your main network stays isolated so laptops, phones and smart home gear remain hidden. As Ties the Broadband Expert, I suggest using a different password for the guest SSID and, if available on your hub, enabling time limits or device blocking for extra control.
WHEN TO USE IT
Switch on Guest Wi-Fi when friends, family or short term visitors need internet, or when contractors are on site. It is also useful for older IoT gadgets you do not fully trust, keeping them separate from your work laptop and personal devices. If your router does not support guest Wi-Fi, consider a secondary access point to create a separate SSID.
Who Should Buy EE Broadband?
Matching EE Packages to Everyday Needs
Tech Enthusiasts Seeking WiFi 7
If you crave cutting-edge tech, EE's WiFi 7 router offers double the speed of WiFi 6 with lower latency, making it future-ready for new devices and high-bandwidth apps.
Multi-Device Households
For homes with numerous gadgets, EE supports up to 190 connections at once via tri-band tech, minimizing interference and ensuring consistent performance.
Security-Conscious Users
EE provides robust protections including device security, identity monitoring, and expert cyber support, ideal for those concerned about online threats.
Existing EE Mobile Customers
Bundle with your EE mobile for savings, bonus data, and streamlined management, creating a cohesive ecosystem for calls, data, and home internet.
Large Properties Needing Extended Coverage
EE's Smart WiFi mesh system eliminates dead zones in bigger spaces, with a £100 credit guarantee if full coverage isn't achieved.
Who Should Avoid EE Broadband?
Identifying When EE Might Not Be the Best Fit
Budget-Conscious Users
If cost is a priority, EE's higher prices and mid-contract rises could add up; look to providers like Plusnet or TalkTalk for better value.
Short-Term or Flexible Contract Seekers
The 24-month minimum and exit fees don't suit those with uncertain plans; opt for no-contract or 12-month options from other ISPs.
Rural or Limited Coverage Residents
In areas without full fibre, speeds may disappoint; consider satellite or 5G alternatives like Three for better rural performance.
Heavy Users Expecting Consistent High Speeds
Fluctuations below advertised rates can frustrate; Virgin Media or Hyperoptic often provide more reliable gigabit experiences.
Customers Prioritizing Seamless Support
If quick resolutions matter, mixed reviews on account access and service may not satisfy; Zen Internet excels in consistent support.
Contract Options and Flexibility
Choose a Contract Length That Fits Your Home
Contract Lengths
EE usually runs on 24 month terms for Fibre and Full Fibre. Occasionally, shorter terms appear on specific offers. If flexibility matters, check current deals and the home move process before you sign.
Fixed Terms and Early Exit
Fixed terms often cost less per month but can include early termination charges if you cancel or move early. As Ties the Broadband Expert, I suggest choosing a fixed term when you expect to stay put and checking for CPI-linked price changes in the small print.
Availability Restrictions
How Coverage Limits Affect Customers
EE Broadband Coverage
EE runs on Openreach FTTC and FTTP. Full Fibre is available only where Openreach has built fibre to your address. If FTTP is not live, many homes can order EE Fibre (FTTC) instead, with speeds and performance dependent on local line conditions.
| Coverage Type | EE (Openreach) | UK Picture (Ofcom) |
|---|---|---|
| Full Fibre (FTTP) | Postcode dependent where Openreach FTTP is built | Over half of homes, rising |
| Superfast FTTC | Offered via Openreach FTTC in many areas | Widespread in the UK |
| Rural FTTP | Expanding, varies by area | Lagging behind urban, improving |
In short, EE can deliver its fastest speeds where Openreach FTTP is live. If not, EE Fibre (FTTC) may be available as an alternative. As Ties the broadband expert, my tip is to run a postcode check and, if FTTP is not live yet, set an availability alert so you know when your street goes live.
EE Broadband App: Manage Your Broadband Anywhere
The EE app for Android and iPhone helps you handle billing, appointments and support on the go.
Android App Features
With the EE app on Android, you can manage your account, update payment details, view bills, check outages and get support. Order and appointment updates may be available depending on the service.
iOS App Features
The EE app on iOS provides the same core features for Apple users, including billing tools, account changes, service notifications and quick access to help.
Extra Mobile Tools
Pair the EE app with your Smart Hub’s settings page to fine tune Wi-Fi, change passwords and view connected devices. Some hub models support app-based controls. Ties the Broadband Expert tip, label each device so you can spot anything unfamiliar quickly.
Can You Use EE Broadband on Multiple Devices?
Keep Your Entire Home Online with Just One EE Broadband Account
CONNECT MULTIPLE DEVICES
Use EE on phones, laptops, tablets and smart TVs at the same time. There is typically no fixed device cap. Overall performance depends on your package and Wi-Fi environment.
ONE ACCOUNT COVERS YOUR HOME
One EE broadband account keeps everyone connected, ideal for families, flatshares and smart homes. As Ties the Broadband Expert, I recommend adding boosters or mesh if you have thick walls or a larger footprint.
SMARTPHONE SUPPORT
Android and iPhone connect quickly for streaming, browsing and video calls using the EE Smart Hub’s dual-band Wi-Fi.
COMPUTER & LAPTOP SUPPORT
Fast, stable internet on Windows, macOS or Linux for work, gaming and streaming. Wire desktop PCs and consoles with Ethernet for the most consistent throughput.
SMART TV COMPATIBILITY
4K streaming works well on smart TVs and devices like Fire TV, Apple TV and Roku. Position the Smart Hub centrally or add mesh to keep signal strong in the lounge.
What Paid Extras Does EE Broadband Offer?
Add More Flexibility and Features with EE Extras
Wi-Fi Boosters and Mesh
EE typically supplies a Smart Hub and offers optional Wi-Fi boosters or mesh to extend coverage in larger or trickier homes. Exact availability and charges depend on your plan and current offers. If you have dead spots, this is often the simplest upgrade that actually fixes them.
Optional Security Tools
Prefer extra controls like content filters or device level protection? You can use reputable third party security apps and DNS filters alongside your EE service. Any subscriptions are billed by the app vendor, not EE. Your broadband works fine without them, but power users may appreciate the added controls.
Digital Landline
On Full Fibre, phone service is delivered as a digital landline via the Smart Hub. It is usually available as an add on or included on certain packages. If you need a home phone, check whether a digital line is offered with your chosen plan.
Static IP: What to Expect
EE residential broadband typically uses dynamic addressing and does not usually provide a static IPv4 on home plans. If you must host services from home, consider a business grade connection with a static IP, or use workarounds like a hosted server or reverse proxy. Only choose a static IP if you genuinely need inbound access.
More Coverage, Same Controls
Add extra boosters if needed and manage your network through the Smart Hub interface. Features like device lists, schedules and basic blocking are available on some models. This extends coverage without rewiring, helpful for townhouses or homes with thick walls.
Other Charges to Note
Beyond add ons, EE publishes setup and administrative fees in its price guide. These are not features you opt into for extras, but it is useful to know about installation, activation, missed appointment, or early exit charges before you order.
Does EE Broadband Offer Business Broadband?
Residential First; Business Needs May Require a Specialist
EE For Home, Business Needs Elsewhere
EE is aimed at households that want straightforward Fibre or Full Fibre, a Smart Hub and simple plan choices. It does not market dedicated business broadband with formal fix-time SLAs, static IP ranges or leased lines under the consumer brand. If you run a shop, studio or office and need guaranteed uptime, response targets and specific IP addressing, look at a business-focused provider such as BT Group’s business services or another specialist ISP. As Ties the Broadband Expert, my rule of thumb is simple: if downtime costs you money, choose a service that includes a written SLA and priority repair.
EE Broadband vs Budget Providers - Is It Worth Paying More?
Discover Why Many Households Choose EE Over Cheaper Alternatives
WHY CHOOSE EE BROADBAND?
Clear plan structure, UK support and reliable performance over Openreach make EE a strong pick. EE typically uses fixed terms, most often 24 months, with occasional shorter offers. The supplied EE Smart Hub offers simple controls, and optional Wi-Fi discs can extend coverage. As Ties the Broadband Expert, I rate EE for households that want straightforward setup, app management and solid speeds without micromanaging the network.
LIMITATIONS OF BUDGET PROVIDERS
The cheapest deals can come with compromises like a basic router, shorter support hours or tighter traffic management. You might see more variable peak-time speeds and fewer included extras. If your home streams in 4K, plays online games or works from home, those trade-offs are noticeable day to day.
How to Set Up EE Broadband: Step-by-Step Guide
A Simple Walkthrough to Get Online Fast
Unbox Your EE Smart Hub Kit
Open your EE package and check you have the EE Smart Hub, power supply and an Ethernet or DSL cable as supplied. Place the hub in a central, open spot for even Wi-Fi coverage. As Ties the Broadband Expert, I suggest avoiding cupboards and keeping it off the floor for best results.
Connect to ONT & Power
On Full Fibre (FTTP), plug the Ethernet cable from your home’s Openreach fibre ONT into the Smart Hub’s WAN port. On Fibre to the Cabinet (FTTC), connect the supplied cable from the phone socket to the hub’s broadband/DSL port. Power on the hub and wait for the lights to show it is ready. On your go-live date, allow a few minutes for the line to activate.
Set Up Wi-Fi & Connect Devices
Use the Smart Hub manager to name your network and set a strong password. Some EE hub models also offer app controls. Add Wi-Fi boosters if needed for larger homes. Connect your laptop, phone and smart devices to the new Wi-Fi. If your hub supports it, create a guest network to keep visitors off your main devices.
Does EE Broadband Offer Free Installation?
EE Installation Fees Explained
Installation and Activation Fees
Charges depend on your address and whether an Openreach engineer needs to install a new line or fibre equipment such as an optical network terminal. If an engineer visit or extra work is required, a one off connection or activation fee can apply. Where your property already has a working Openreach socket or FTTP ONT, setup is usually simpler. Exact costs are confirmed during checkout for your postcode.
Promotions and Waivers
EE runs offers that can reduce or waive upfront fees on selected Fibre or Full Fibre plans and contract lengths. Promotions change through the year and can vary by location. I am Ties, and my tip is simple: run an address check first, look for “setup” in the order summary, and only commit once you can see whether a promo removes the fee for your line today. The team at FindCheapBroadband checked EE’s site while preparing this guidance.
How Expensive Is EE Broadband in 2025?
Breaking Down Monthly Costs and Value for Money
EE Broadband Monthly Costs
EE is usually mid priced. A 24 month contract often gives a keener monthly rate than flexible terms. CPI linked changes can apply during your minimum term. Your price depends on the technology at your postcode on Openreach and the speed tier you choose. A Smart Hub is typically included, while setup fees and promotions vary by offer.
Is EE Worth the Price?
If you value broad availability, simple setup and strong Full Fibre performance where available, EE can make sense. Pros include the included Smart Hub and possible bundle benefits for EE mobile customers. Cons are the typical 24 month commitment and CPI updates, and a budget ISP may undercut it in some areas. Ties the Broadband Expert advises checking your exact address and comparing real monthly cost against speed, contract and what hardware is included.
EE Broadband Speed Guarantee: What’s Included
Consistent Speeds With EE’s Minimum Performance Promise
EE MINIMUM PERFORMANCE
When you order, EE provides a contract summary that includes a personalised minimum guaranteed speed for your address. If your actual access line speed stays below that guarantee after you report the issue and complete EE’s diagnostics for up to 30 days, you can leave without early exit fees on eligible fibre or full fibre services. The guarantee applies to the line, not your home Wi Fi, so tests should be done by Ethernet direct to the Smart Hub or the ONT where applicable. As Ties the broadband expert, my practical tip is to take several wired checks at different times of day, note timestamps and keep screenshots. Be ready to follow EE’s troubleshooting steps and accept a reasonable engineer visit if requested. Our team at FindCheapBroadband reviewed EE’s public guidance and Ofcom’s rules so this advice lines up with how the right to exit normally works. Wi Fi performance still depends on your home layout, device capability and interference, which the guarantee does not cover.
Does EE Broadband Require a Landline?
Fibre and Full Fibre options, digital landline optional
EE Full Fibre (FTTP) - No Landline Needed
EE runs fibre direct to your home on FTTP, so there is no line rental for a traditional phone line. If you want a handset, you can add EE’s digital landline or use a third-party VoIP service. Ties tip: enable Wi-Fi calling on mobiles and keep your hub’s firmware up to date for the most reliable calling experience.
No FTTP At Your Address
If fibre has not reached your postcode yet, EE can often supply Fibre (FTTC). Phone service, if you choose it, is delivered digitally over broadband. You can also consider 4G or 5G home broadband as a temporary option until FTTP arrives.
What Are the Alternatives to EE Broadband?
Top 3 Alternatives to EE Broadband in 2025
BT Broadband
BT offers wide FTTP coverage on Openreach with extras like Complete Wi-Fi and Hybrid Connect 4G backup. Strong TV bundles and add ons make it a good fit if you want a one stop package with robust support.
Sky Broadband
Competitive Fibre and Full Fibre deals with the option to bundle Sky TV and mobile. The ecosystem suits families who want broadband and entertainment under one bill. Ties’ note, check address level speeds on Openreach FTTP.
Virgin Media Broadband
Runs on Virgin Media’s own network with very fast tiers up to and above 1 Gbps in many areas. Ideal for gamers, streamers and households that move large files. TV and landline bundles are available if you want everything together.
EE Broadband vs Plusnet Broadband: Which is Better for You?
EE vs Plusnet: Plans, Performance and Support
Pricing and Value
EE keeps a neat set of fixed term packages with an EE Smart Hub included; eligible EE pay monthly mobile customers may receive bundle style benefits. Plusnet leans into value first broadband without TV bundles, often presenting sharp everyday pricing. Both brands outline annual price changes in the contract summary. Ties the Broadband Expert recommends building a full term total; include any setup or delivery, and the stated yearly rise, then weigh EE’s potential mobile perks against Plusnet’s lower frills approach.
Speeds and Performance
The network is the same underneath. On addresses with FTTP, you can expect lower latency and stronger uploads than FTTC; Openreach profiles typically keep uploads below downloads. Hardware differs: EE supplies a modern Smart Hub with optional Wi Fi discs, while Plusnet usually provides the Plusnet Hub Two. On FTTP you can bring your own router using PPPoE if you want mesh or advanced features. For the steadiest results, wire consoles and TVs by Ethernet and place the hub in the open.
Customer Service and Extras
EE focuses on simple app led management, optional digital landline on FTTP and potential tie ins for mobile customers. Plusnet is broadband only in spirit, with plain English help and an active community forum; no premium TV bundles to think about. If you want one brand for broadband and mobile advantages, EE is a tidy choice. If you prefer a straightforward, good value connection without extras, Plusnet fits well. Ties’ tip: check support hours and home move policies before you commit.
EE Broadband vs Sky Broadband: Which is Better for You?
EE vs Sky: Plans, Performance and Extras
Pricing and Value
Think in totals, not just the headline price. EE keeps a tidy set of fixed term plans with an EE Smart Hub included and, for some pay monthly customers, potential mobile bundle benefits. Sky frequently pairs sharp introductory pricing with TV packages that suit households wanting one combined bill. Both brands list annual increases in the contract. Ties the Broadband Expert suggests building a whole term comparison, including setup, delivery, any add ons and the stated yearly rise, then decide whether Sky’s TV ecosystem or EE’s mobile tie ins matter more for your home.
Speeds and Performance
Both providers use Openreach. The technology at your address sets the ceiling. FTTP brings the lowest latency and higher uploads than FTTC, though Openreach profiles usually keep uploads below downloads. Line length can affect FTTC more noticeably. EE supplies a Smart Hub with optional Wi-Fi discs; Sky offers its own hub and optional boosting on selected plans. For the steadiest results, wire consoles and TVs by Ethernet, keep firmware up to date and consider mesh for larger or awkward layouts.
Customer Service and Extras
Pick the ecosystem that suits you. EE leans on a simple app led setup, optional digital landline on FTTP and potential benefits if you already have an EE mobile plan. Sky focuses on a mature TV platform with extended support and hardware that ties neatly into its channels and streaming. If you want broadband and television from one brand, Sky is convenient. If you prefer a cleaner broadband package with straightforward controls and optional discs, EE fits well. Check support hours, home move policies and any equipment guarantees before you commit.
EE Broadband vs BT Broadband: Which is Better for You?
EE vs BT: Performance, Pricing and Features Compared
Pricing and Value
EE keeps the range simple with fixed term plans and a Smart Hub included on most tiers. Eligible EE mobile customers may unlock bundle style perks. BT often promotes introductory discounts and is strong if you want broadband with TV. Some BT bundles add premium extras that can lift the monthly price after the offer window. Both brands typically apply annual increases set out in the contract. Ties the Broadband Expert suggests adding up the total for the full term, including setup, delivery, any add ons and the stated yearly rise before you choose.
Speeds and Performance
On the same Openreach tier, raw performance is broadly comparable. FTTP brings the lowest latency and higher uploads than FTTC, though Openreach profiles usually keep uploads below downloads. EE supplies a Smart Hub with optional Wi Fi discs for larger homes. BT offers its own hub and, on selected plans, options such as a Wi Fi guarantee or 4G style backup. For the most consistent results, wire heavy use devices by Ethernet and keep hub firmware current.
Customer Service and Extras
EE leans into app led account control and potential mobile bundle benefits for eligible customers. BT runs at national scale with broadband plus TV bundles and a wider menu of add ons on some tiers. If you want one provider for internet and entertainment, BT is convenient. If you prefer a cleaner broadband setup with simple management and optional discs, EE fits that brief. Check support hours, home move policies and equipment guarantees alongside speed and price.
How many customers does EE Broadband have in 2025?
Accurate as of 27 August 2025 • EE within BT Consumer vs the wider market
EE Broadband customer numbers
BT Group does not publish a separate, public count for EE-branded fixed broadband customers. Instead, BT reports its Consumer broadband base (EE + BT + Plusnet) which stood at 8.2 million lines at 31 March 2025, with Q4 showing a small return to growth. The EE-only slice isn’t disclosed.
Comparison with major ISPs
For context (different firms report on different dates):
• Virgin Media O2: ~5.6–5.7 million broadband lines in Q2 2025 (–51k in the quarter).
• Sky Broadband: about 5.7–5.8 million UK broadband customers reported by reputable trade/analyst press in 2025.
EE Broadband Awards and Industry Recognition
Independent Recognition for Service and Reliability
MoneySavingExpert Customer Service Poll
EE features in MoneySavingExpert reader polls each year. Positions change by edition, so check the latest results for a current snapshot of customer sentiment. Our team at FindCheapBroadband reviewed recent poll summaries when compiling this section.
ISO Certifications (Parent Group)
EE’s parent, BT Group, operates to recognised standards such as ISO 27001 and ISO 9001 across parts of the business. These frameworks support consistent processes around security and service quality.
ADR and Regulatory Alignment
EE is regulated by Ofcom and covered by the Communications Ombudsman for Alternative Dispute Resolution. If a complaint is unresolved after eight weeks or you receive a deadlock letter, you can escalate for a free independent decision.
Our #7 Rated Provider in 2025
In our 2025 rankings, EE finishes seventh overall, a solid middle of the pack result. We like the broad Openreach footprint, converged options with mobile and EE TV, and stable full fibre performance. Areas to weigh up include typical 24 month terms and uploads that are lower than downloads on Openreach FTTP. As Ties the broadband expert, I see EE as a dependable pick if you want wide availability and straightforward setup.
Common Complaints About EE Broadband from Real Users
We personally checked recent reviews and EE’s docs in Aug 2025 to surface the three issues you are most likely to encounter
Annual Price Changes and Longer Terms
EE applies planned price changes during the contract and most residential plans run for 24 months. Older contracts may use an inflation-linked rise, while newer ones show any rise in pounds and pence each year. Read the contract summary carefully before you commit. Ties’ tip, match the term to your tenancy and set a calendar reminder for the review window.
Uploads and Advanced Options
On Openreach FTTP, upload speeds are lower than downloads, so creators with big daily uploads may want a higher tier. EE home broadband does not offer a static IPv4 on standard residential lines, which can complicate hosting from home. Our team at FindCheapBroadband confirmed this in provider materials and user forums.
Activation Delays and Mixed Updates
Most installs are smooth, but when Openreach engineering slots slip, customers sometimes report slower updates while jobs move between teams. Keep wired speed test screenshots, note timestamps and ask for SMS or email status updates so any escalation is straightforward. Ties’ tip, be available for the first engineer window to avoid rebooking.
How to Cancel Your EE Broadband
Step by Step Guide to Cancelling EE Broadband
Cancelling Your EE Subscription
To cancel your EE home broadband, follow these steps:
1. Switching to another provider Use the UK One Touch Switch process by ordering with your new provider. They arrange the transfer and notify EE for you. Do not cancel early yourself or you risk downtime.
2. Leaving broadband entirely or moving to a provider that cannot switch your line Contact EE to cease service. Outside the cooling off window you must give notice in line with your contract, usually around 30 days. If you are in a fixed term, early termination charges may apply.
3. Early termination charges on fixed terms If you leave before the minimum term ends, EE will calculate an Early Termination Charge based on the months left on your contract and any applicable discounts. Always check your Contract Summary and EE’s price guide for the exact figure.
4. Cooling off rights If you ordered online or by phone you typically have a 14 day cooling off period. If you asked service to start within that time you will be billed for any usage and activation already provided. Return any loaned equipment when cancelling in cooling off.
5. Return loaned kit If EE asks for the Smart Hub or any boosters back, send them promptly using the provided method. Non return charges can apply, as set out in EE’s charges guide.
6. Final bill and moving home Check your final invoice after the service stops. If you are moving, give notice in good time so installations and cease dates line up. Ties the Broadband Expert tip, time your One Touch Switch for the same day your new service goes live to avoid overlap or a gap.
Can EE Broadband Be Trusted?
We Reviewed EE Across Four Key Trust Factors
Ofcom Compliance & ADR
EE follows Ofcom’s consumer protection rules and uses the Communications Ombudsman for independent dispute resolution. If your issue is not fixed after eight weeks, or you get a deadlock letter, you can escalate for a free decision.
Transparent Contracts & Speed Guarantee
You receive a personalised contract summary showing your plan’s expected and minimum line speeds. If wired tests remain below the guaranteed minimum after agreed diagnostics, you can exit eligible contracts without early termination fees.
Wide Footprint & Reliability
Built on Openreach, EE’s FTTP footprint reaches many postcodes, with low jitter that suits work calls and 4K streaming. Real world results still depend on local network capacity and your home Wi-Fi layout.
Support that Sets Expectations
EE’s step-by-step diagnostics and appointment process are clearly documented, which keeps fixes moving. The FindCheapBroadband team reviewed EE’s public guidance in Aug 2025 and it passes.
BEST EE BROADBAND DEALS IN 2025 🔓
📶 “Fibre and Full Fibre on Openreach, Smart Hub included, broad postcode availability where FTTP is live.”
EE Broadband Fibre and Full Fibre: 2025 Offers
Explore EE’s latest Fibre and Full Fibre packages in 2025. Plans run on the Openreach network, availability varies by postcode, and an EE Smart Hub is typically included for reliable Wi-Fi.
See EE DealsDoes EE Broadband Offer a Trial Period or Satisfaction Guarantee?
Learn About EE’s Cooling Off Rights and Service Approach
14 DAY COOLING OFF PERIOD
EE customers get a 14 day cooling off period under UK rules. You can cancel within that time. If you asked service to start straight away, you will pay any activation charge and the days of service used, and you may need to return any loaned kit. Ties the Broadband Expert verified these points against EE’s current help pages.
SERVICE SUPPORT AND SATISFACTION
EE does not run a separate money back guarantee, but it will troubleshoot faults, update hub settings and arrange an engineer when needed. If issues persist in the cooling off window, you can cancel. After that, you can switch using One Touch Switch or give notice to cease; early exit fees may apply on fixed terms. Our team reviewed Ofcom guidance to confirm these consumer protections. Keep a record of speed tests and fault references to smooth any fixes or cancellations.
EE Broadband Review Rating Breakdown
EE Broadband achieves an 8.3 out of 10 Overall Rating
How We Rate EE Broadband
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for all our ISP's to provide an accuarate un-biased score for all inernet service providers.
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
EE Broadband Review: Why It Scores 8.3/10 in 2025
Why EE Works For Most Homes That Want Simple, Stable Fibre
EE Broadband: Broad Reach, Straightforward Setup
EE leans on Openreach for fibre and Full Fibre availability with a modern Smart Hub included. As Ties the broadband expert, I like how predictable the setup is and how the hub handles a typical family home without fuss.
If you upload large files daily, remember Openreach FTTP uploads are usually lower than downloads. If you want a static IPv4 on a home plan, factor that limitation in. For most households that want reliable speeds, wide coverage and an easy start, EE earns an 8.3 overall from us.
PERFORMANCE
Stable Full Fibre tiers with low jitter. Uploads are lower than downloads on standard residential FTTP.
VALUE FOR MONEY
Smart Hub included and clear pricing. Check the whole term cost if you add TV or mobile options.
CUSTOMER EXPERIENCE
Straightforward activation with helpful diagnostics. Our team found everyday management simple.
AVAILABILITY
Broad Openreach footprint. Postcode checks confirm whether FTTP 150, 300, 500 or 900 is live.
REPUTATION
Reliable day to day performance and clear policies. Consider contract length and networking limits.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT EE BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT EE BROADBAND
What most people want to know about EE Broadband in 2025
Does EE Broadband guarantee my speed?
EE sets out estimated speeds for your address in the contract summary. On Full Fibre, wired tests to the router or ONT should usually align with your tier. If speeds remain significantly below the minimum guaranteed level after diagnostics and the issue cannot be fixed, Ofcom rules may allow you to leave without fees. As Ties the Broadband Expert, I suggest taking a few timed Ethernet tests before raising a fault.
How long does EE installation or switching take?
If your home already has an active Openreach line or fibre ONT, activation often completes remotely within a few days. New FTTP installs need an engineer appointment, typically taking one to three hours on the day. You will see your target activation date during checkout.
What router does EE provide?
EE typically includes a Smart Hub with Wi-Fi and admin controls. The model can vary by stock and plan. You can use your own compatible router on FTTP via the ONT’s Ethernet port, but check EE’s setup notes first.
Will EE raise my price mid-contract?
Any annual price changes are listed in your contract summary. EE commonly uses CPI linked adjustments during the minimum term, so check the wording before you order to understand the total you will pay.
Are there any current EE Broadband discounts?
EE runs online promotions from time to time, such as reduced setup fees or bill credits. Offers change by postcode, so check availability on EE’s website for today’s deals.