Our independent Hyperoptic Broadband review for 2025 focuses on what a busy home actually notices. We look at evening full fibre performance, day-to-day stability for video calls, how clearly the plans are presented and what the supplied router can do in real rooms. Hyperoptic builds and runs its own FTTP network in parts of the UK, often serving apartment buildings and new developments. Ties the Broadband Expert personally verified the plan details against Hyperoptic’s help pages on 2025-08-22, and the team at FindCheapBroadband checked relevant Ofcom guidance to keep this practical.
If your household streams, games and backs up to the cloud at the same time, Hyperoptic provides multiple speed tiers, including gigabit-class options, with uploads that are typically symmetric on many packages. Availability depends on whether your building or street is connected to Hyperoptic, so always run a postcode check first. Pros: simple plan structure, strong upload performance, quick installation where buildings are already wired. Cons: coverage is limited to Hyperoptic’s footprint, rural areas are rarely served, and moving home may require a new check. Setup is straightforward with minimal add-ons.
Hyperoptic Broadband Score Summary
Hyperoptic builds and operates its own FTTP network. Coverage is strongest in cities and large towns, especially apartment buildings and new developments. Our research shows installs are typically quick where premises are pre-cabled.
- 🚀 Full Fibre (FTTP)
- 👥 UK-Based Support
- 📶 Wi-Fi 6 Router
- 🧾 Clear Contract Terms
- 📈 Unlimited Data
- ⚙️ Flexible Terms
- 📞 No Landline Needed on FTTP
- 🧰 Online Account Tools
- 📏 Transparent Typical Speeds
- 🛠️ Professional Install (where needed)
- 🔁 Mesh Add-ons Available
- 🔌 Easy Switching
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
Hyperoptic Broadband Review 2025: Is It Worth It?
Is Hyperoptic Broadband the Best Choice in 2025? Ties the Broadband Expert Reviews Hyperoptic
Hyperoptic Broadband Reviewed in 2025: Ties the Broadband Expert’s Balanced Take for UK Home Broadband
If you want straightforward fibre with fast uploads as well as downloads, Hyperoptic is worth shortlisting. At the time of writing on 22 August 2025, Hyperoptic lists simple Full Fibre tiers on its own network. Availability is building led, so a postcode check is essential.
Ties the Broadband Expert says: “Hyperoptic keeps things clean and fast. If your property is on-net and you value upload speed for cloud backups, gaming or video calls, it is a smart pick.”
HYPEROPTIC BROADBAND FEATURE HIGHLIGHTS
⚡ What makes Hyperoptic stand out in 2025? True fibre, simple hardware, and no in-contract price rises on fixed terms. Availability varies by address.
FULL FIBRE (FTTP/FTTB) SPEEDS
Ultrafast fibre over Hyperoptic’s own network. Typical tiers span 50–1000 Mbps, with 2 Gbps available in selected areas. Great for multi-device homes, gaming and 4K streaming.
HYPERHUB WI-FI 6 ROUTER
A Wi-Fi 6 Hyperhub is included on current plans, offering modern security, gigabit-class ports and easy controls. Add mesh or extenders if your home needs extra coverage.
WHOLE-HOME WI-FI
Optional mesh/extender units help remove dead zones in larger or tricky layouts. Best results come from careful placement and using Ethernet where possible.
WHERE IT’S AVAILABLE
Service is concentrated in urban buildings and streets Hyperoptic has wired. Some properties need a wayleave before install. Check your postcode during sign-up.
CONTRACT CHOICES
Choose 30-day rolling or 12/24-month terms. Fixed-term plans come with a no in-contract price rise pledge; pricing can change at renewal or on rolling terms with notice.
BROADBAND-ONLY, PHONE OPTIONAL
No landline required. Add a digital home phone (VoIP) if you want calling features, or keep it broadband-only for a cleaner bill.
UNLIMITED DATA
No monthly data caps on fixed-line plans. Overall performance still depends on local wiring and your in-home Wi-Fi setup.
SYMMETRIC SPEED OPTIONS
Many tiers offer equal download and upload speeds, ideal for creators, cloud backups and crisp video calls.
SOCIAL TARIFFS
Reduced-cost plans are available for eligible customers receiving certain benefits. Check eligibility during checkout to lower your monthly bill.
Hyperoptic Broadband Pros and Cons: 2025 Review
The Key Strengths and Weaknesses of Hyperoptic Broadband
Symmetrical Full Fibre Speeds
Hyperoptic’s fibre plans provide equal downloads and uploads, which keeps streams smooth, file transfers fast and online play responsive.
Simple Pricing and Setup
Clear packages and a Hyperhub Wi-Fi router included. Ties the Broadband Expert likes the straightforward setup in buildings already wired by Hyperoptic.
Great for Uploads and Remote Work
Symmetrical uploads are handy for video calls, cloud backups and sending large files. Our team verified this against Hyperoptic’s current plan details.
Availability Depends on Hyperoptic Footprint
Coverage is focused on streets and apartment buildings that Hyperoptic has connected. Some areas will need to wait for build-out.
Fewer Bundle Extras
Broadband-first approach with optional phone. If you want big TV or mobile bundles, larger providers may suit better.
CGNAT by Default
Most lines use carrier-grade NAT. If you need open ports or hosting, you may want a static IP add-on. Ties has seen this help advanced users.
Hyperoptic Broadband Plans: Choose the Right Package for You
Explore Hyperoptic Full Fibre deals available in 2025, from 150Mb to 1Gb.
Hyperoptic 150
Around 150Mb over Full Fibre. Great for smaller homes, HD streaming and day-to-day browsing. A Wi-Fi 6 router is typically supplied. Choose this if you want reliable fibre without paying for speed you won’t use.
Hyperoptic 500
Around 500Mb. Ideal for families with multiple devices, regular 4K streaming and cloud backups. Strong headroom for busy evenings; may be more than light users need.
Hyperoptic 1Gb
Around 1,000Mb where Hyperoptic is live. Built for heavy downloading, gaming and home offices. Particularly helpful when several users upload and download at once.
Rolling Monthly Option
Prefer flexibility? Hyperoptic offers a one-month rolling option alongside fixed terms. You can leave at the end of any month with the correct notice. Fixed terms usually have the lowest monthly price.
Support & Router Included
Most Full Fibre plans include customer support and a modern Wi-Fi 6 Hyperhub router, with optional mesh or extenders for larger homes. Availability depends on your address because Hyperoptic cables specific buildings and streets.
About Hyperoptic Broadband: Who They Are and Why People Choose Them
Learn about Hyperoptic’s network, service model and key advantages.
Who is Hyperoptic?
Hyperoptic delivers full fibre broadband over its own network. Rollout is building led, often in flats and new developments, with expansion to selected streets. Most packages provide equal upload and download speeds, and no landline is required.
Approach and Values
The aim is simple, reliable fibre with clear pricing and helpful support. Installation is usually fastest where a building is already connected. Our team confirmed the current plan structure on 2025-08-22.
Why it Stands Out
Symmetric speeds help with remote work, backups and streaming. Advantages include fast uploads, straightforward plans and no phone line requirement. Trade-offs include address-limited availability and fewer TV or phone bundles than some big-brand packages. Always run a postcode check to confirm coverage.
Hyperoptic in 5 Big Moments (2011–2025)
The milestones that matter most to today’s customers and investors.
2011 — UK’s first residential 1Gbps goes live
Launch year and first UK residential gigabit at Prices Court, Wandsworth — setting Hyperoptic’s fibre-first model in motion.
2019 — KKR acquires a majority stake
KKR’s backing marks a step-change in build ambition and capital support for the network rollout.
2021–2022 — Social support tariffs/framework
‘Fair Fibre Plan’ launches (from £15/mth) and the ‘Fair Fibre Framework’ follows — discounted, rolling packages and broader support for eligible households.
2023–2025 — Scale milestones
Past 1.5m homes in 2023; by June 2025 Hyperoptic reports about 1.9m homes passed and 400k active customers across the UK.
2025 — ‘Annual Defined Pricing’ introduced
From 3 June 2025, new contracts adopt a fixed yearly increase model (replacing CPI-linked rises) for clearer, upfront pricing.
Why Choose Hyperoptic Broadband in 2025?
Reliable Performance • Fast Fibre • Clear Pricing
Full Fibre Only
Hyperoptic uses its own FTTP network in served buildings and streets to deliver consistent speeds and low latency that suit families and home workers. Our team has seen stable day-to-day performance where fibre is already live.
Symmetric Speeds Up To 1Gbps
On many Hyperoptic plans, upload and download rates can be equal up to gigabit levels. That helps with smooth 4K streaming, quick game updates and faster cloud backups. Actual speeds depend on your plan and address.
Clear Pricing And Support
Contracts are straightforward, contact routes are published and a Hyperhub Wi-Fi 6 router is included on eligible plans for strong Wi-Fi. Ties the Broadband Expert says this combo makes Hyperoptic easy to live with. Prices are reviewed according to your contract, so always check your plan summary.
Hyperoptic Broadband Speed and Performance (2025)
Real World Expectations for Hyperoptic Full Fibre
Hyperoptic runs its own Full Fibre network with symmetric uploads and downloads. Below are capability guides for common Hyperoptic tiers so you can set expectations for streaming, gaming and hybrid work. These are based on our checks and aggregated user feedback, not lab conditions.
| Package | Ping | Download | Upload |
|---|---|---|---|
| Hyperoptic 50 (Full Fibre) | Low | Up to 50 Mbps | Up to 50 Mbps |
| Hyperoptic 150 (Full Fibre) | Low | Up to 150 Mbps | Up to 150 Mbps |
| Hyperoptic 500 (Full Fibre) | Low | Up to 500 Mbps | Up to 500 Mbps |
| Hyperoptic 1Gb (Full Fibre) | Low | Up to 1,000 Mbps | Up to 1,000 Mbps |
| Hyperoptic 2Gb (selected areas) | Low | Up to 2,000 Mbps | Up to 2,000 Mbps |
| Social or flexible plans | Low to moderate | Plan dependent | Plan dependent |
⚠️ Actual speeds vary by location, wiring, router placement, Wi Fi setup and device capability.
Why Hyperoptic Delivers Excellent Speeds
Own Fibre Network
Hyperoptic builds and operates its network, which helps keep latency low and uploads symmetric where available.
Modern Wi Fi Hardware
Current Wi Fi routers support high throughput. Mesh or extenders can improve coverage in larger homes.
Straightforward Plan Information
Clear plan details make it easier to pick the right tier. Always review the contract summary before you switch. The team at FindCheapBroadband checked Hyperoptic’s site on 2025-08-22 to verify the current tier structure.
IS HYPEROPTIC RELIABLE FOR STREAMING?
📺 In this Hyperoptic Broadband review, here is what we saw on fibre in 2025: stable HD or 4K, smooth play at busy times, and room for several devices at once. Ties’ tip: wire your TV or main box by Ethernet if you want the most consistent 4K sports.
✅ NETFLIX
Netflix ran cleanly in HD and 4K on Hyperoptic fibre. Evening family viewing stayed smooth, so film night does not freeze mid show.
✅ BBC IPLAYER
HD and supported UHD streams stayed steady. Live news and sport were reliable even with other devices active in the home.
✅ DISNEY+
Disney+ delivered smooth 4K HDR. Several profiles could run at once without a drop in quality on Hyperoptic fibre connections.
✅ PRIME VIDEO
Prime Video started quickly and held steady in 4K HDR. Other downloads and smart devices carried on without slowing streams.
✅ NOW TV
Reliable HD for sport and entertainment. Add NOW Boost for sharper motion during live matches on Hyperoptic broadband.
✅ APPLE TV+
Apple TV+ stayed sharp in 4K HDR with seamless next episode play. Bitrates held up at busy times for Dolby Vision or Atmos shows.
✅ YOUTUBE
YouTube played reliably in HD and 4K, with fast starts. Creators also saw smooth uploads on Hyperoptic Full Fibre.
✅ ITVX
ITVX streamed in HD without fuss. Prime time viewing worked alongside browsing or gaming elsewhere in the house.
✅ ALL 4
All 4 played in stable HD and resumed quickly after adverts. Long sessions on several devices stayed consistent on Hyperoptic broadband.
Does Hyperoptic Work On Your Device?
Compatible with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect Android over dual-band Wi-Fi or with an Ethernet adapter. Hyperhub routers deliver broad coverage, low latency, and optional parental controls for smooth streaming and everyday browsing.
iPhone & iPad (iOS/iPadOS)
Enjoy stable Wi-Fi and quick page loads. Hyperoptic Full Fibre plans handle 4K streaming and FaceTime HD on multiple Apple devices without drops during busy hours.
Windows PCs & Laptops
Work, stream, and download reliably over Wi-Fi or Gigabit Ethernet. Consistent latency supports competitive gaming and clear Teams or Zoom calls.
Mac (macOS) & MacBooks
Fast and secure connectivity via Wi-Fi or Ethernet. Great for 4K streaming, large iCloud or Drive syncs, App Store downloads, and stable remote work sessions.
PlayStation (PS4/PS5)
Consistent speeds and low ping for online play and 4K media apps. Use Ethernet for best results. UPnP or NAT configuration on the Hyperhub can improve matchmaking. Ties suggests a short Cat6 cable if your console is close to the router.
Xbox Series X|S & One
Enjoy smooth multiplayer and Game Pass cloud streaming. Wired connections offer the lowest latency, while 5 GHz Wi-Fi performs well in most rooms.
Amazon Fire TV & Firestick
Instant app launches and dependable 4K playback on fibre. Dual-band Wi-Fi helps streams stay stable across busy homes with many devices.
Smart TVs (Samsung, LG, Android TV)
Run UHD apps smoothly with consistent throughput. Add mesh Wi-Fi or Ethernet backhaul to extend coverage to distant rooms.
Roku Players & Roku TV
Fast channel loading and stable HD or 4K playback. Use 5 GHz Wi-Fi or Ethernet where available for best stability at peak times.
How Does Hyperoptic Broadband Compare to Other Providers?
Pricing • Fibre Coverage • Customer Care • Extra Features • Speed Reliability
Hyperoptic vs Competitors: Pricing & Value
Hyperoptic often sits mid market on price. Rolling monthly gives flexibility with a slightly higher monthly cost; fixed terms usually reduce the bill. Pros: simple plan structure, Hyperhub included on eligible tiers, no landline needed. Cons: rolling plans can cost more per month, promotional pricing varies by address. Ties the Broadband Expert suggests weighing contract length against how long you plan to stay.
Full Fibre Coverage
Hyperoptic’s footprint follows its own network build, strongest in apartments and new developments. Pros: reliable uploads and low latency where installed. Cons: footprint is smaller than BT or Virgin Media, rural areas are rarely served. Always run a postcode check first; the team at FindCheapBroadband verified this approach against Ofcom guidance on 2025-08-22.
Customer Support & Care
Support is straightforward with clear online help and contact routes. Pros: concise install info when premises are pre-wired, sensible troubleshooting. Cons: phone wait times can vary at peak hours. Ties notes that booking windows are usually precise when an engineer is required.
Extra Features & Flexibility
Broadband only keeps things clean. Eligible plans include a Hyperhub Wi-Fi 6 router and you can add mesh or extenders for reach. Pros: easy self-service account, guest Wi-Fi options. Cons: phone service is VoIP only, you supply any adapters. Choose rolling monthly or a fixed term to match your situation.
Speed Reliability
FTTP performance is consistent in day to day use, with symmetric tiers on many plans. Pros: excellent upload performance for backups and cloud work, responsive gaming and calls. Cons: some rivals may advertise higher peak downloads, actual experience still depends on Wi-Fi setup and device placement. Ties’ tip: use Ethernet for TVs or consoles if you want the steadiest 4K and lowest latency.
🌍 Where Does Hyperoptic Broadband Work?
UK Coverage • Full Fibre Only • Own Network • Symmetric Uploads • Whole-home Wi-Fi
On-net FTTP Availability
Hyperoptic delivers full fibre where it has installed equipment in your building or street. Check your postcode to see what’s live at your address and the speeds available.
Full Fibre Only Packages
The line-up runs from entry-level tiers to gigabit and above in selected locations. No landline is required.
Symmetric Uploads
Upload speeds typically match downloads—handy for creators, frequent video calls and large file transfers.
Building-led Rollout
Coverage follows Hyperoptic’s own build programme. If your property hasn’t been cabled yet, availability will be limited until works are complete.
Whole-home Wi-Fi Options
Most plans include a modern Wi-Fi 6 router, with optional mesh units to minimise dead spots in larger homes.
📍 Hyperoptic Broadband Availability in Popular UK Cities
Explore Hyperoptic Coverage in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
Hyperoptic serves many boroughs where buildings are connected to its own fibre. A postcode check will confirm whether your block is on net and which tiers are offered. Pros, symmetric speeds and no landline. Cons, service is limited to cabled properties.
Birmingham
Availability spans parts of the city and selected suburbs, especially MDUs and new builds that Hyperoptic has wired. Expect quick installs where building access is pre arranged.
Manchester
Strong presence across Greater Manchester in on net buildings. Many areas already have gigabit, with multi gig in selected locations. Ties the Broadband Expert recommends checking your address to confirm options.
Glasgow
Coverage is expanding. Where Hyperoptic has installed kit, Full Fibre delivers consistent speeds for multi device homes. Building led rollout means availability can vary between neighbouring streets.
Liverpool
On net fibre is live in parts of Liverpool. Speeds and install routes depend on building access and local permissions. Our team has seen stable evening performance where the network is in place.
Leeds
Service is available in cabled buildings and new developments. Use Hyperoptic’s checker to see if 150, 500, 1Gb or 2Gb is available at your address. As Ties, I advise confirming building access requirements before ordering.
🌄 How Does Hyperoptic Broadband Perform in Rural Areas?
FTTP Availability • Alternatives Without FTTP • USO Context • Altnet Projects
Full Fibre (FTTP) Availability
Hyperoptic sells FTTP in areas and buildings it has directly connected. Coverage is concentrated in cities and new-build developments, with some smaller towns added as projects complete. Symmetrical uploads are a clear win for video calls, backups and creative work.
If FTTP Isn’t Live Yet
If your postcode is not on the Hyperoptic network, look at 4G/5G home broadband or Openreach-based FTTP or FTTC as a stopgap. Ties the Broadband Expert tip: place your router centrally and consider an external 4G/5G antenna if mobile signal is weak.
Universal Service Obligation (USO)
The USO aims for at least 10 Mbps where feasible and is delivered by BT or KCOM, not Hyperoptic. It can help households cover essential tasks until fibre reaches the area. Our team reviewed Ofcom guidance on this while preparing the summary.
Altnet & Community Build
As altnets extend coverage, more communities gain FTTP. Pros: symmetrical speeds and straightforward pricing when Hyperoptic is live. Cons: limited footprint in remote areas and potential reliance on landlord permissions for building connections. Always recheck availability.
Is Hyperoptic Broadband Good for Gaming in 2025?
Low latency, steady sessions and upload headroom for streaming
Lower Ping on Full Fibre
Fibre-to-the-premises reduces extra hops and helps keep response times consistent. Competitive titles feel snappier when devices are connected by Ethernet and background traffic is managed.
Stable UK and EU Sessions
Full fibre connectivity supports smooth play to nearby servers. Minimise jitter and packet loss by wiring consoles or gaming PCs and keeping the router in a clear, central location.
Symmetrical Uploads for Streaming
Upload speeds match downloads on the main residential tiers, which suits livestreaming and rapid clip sharing while gaming. Hyperoptic uses carrier-grade NAT by default; add a residential static IPv4 if you require port forwarding or an open NAT type.
Hyperoptic Broadband Analysis by Ties
Is Hyperoptic Broadband Good for Torrenting in 2025?
Fibre Speeds • Unlimited Usage • Smart Setup • For Legal, Responsible P2P Only
FIBRE SPEEDS FOR P2P
Hyperoptic’s symmetric Full Fibre offers high throughput and steady latency, which helps with large multi-gigabyte downloads and consistent seeding. For the most stable performance, connect your PC or NAS by Gigabit Ethernet and choose healthy swarms with plenty of peers.
UNLIMITED USAGE
Hyperoptic residential plans are advertised as unlimited, which is helpful for frequent P2P across several devices. Check your specific plan terms and any acceptable use notes before scheduling big transfers.
SAFETY & SETUP TIPS
Use a reputable client, enable encryption where available, and keep your OS and router firmware updated. Prefer wired links, sensible port management, trusted DNS, and consider optional kill switch features in compatible apps for extra resilience.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not condone illegal file sharing or piracy. Always share and download content legally and respect copyright.
How Secure Is Hyperoptic Broadband?
WPA3 Wi-Fi • Router Firewall • Parental Controls • DNS Security
Wi-Fi Security on Hyperhub
Hyperoptic supplies a Hyperhub router. On supported phones and laptops you can enable WPA3 for stronger protection against Wi-Fi snooping. Keep the admin page secured, apply updates promptly and set unique passwords for both Wi-Fi and admin access.
Router Firewall
The Hyperhub includes a built in firewall that filters unsolicited inbound traffic. You can toggle UPnP, only add port rules when you truly need them and periodically review connected devices from the admin pages.
UK GDPR and Privacy
Hyperoptic operates under UK GDPR and Ofcom rules for telecoms. Customer information is used for service delivery, billing and support in line with the provider’s published privacy policy.
Parental Controls
Use the router interface to create family profiles, set bedtimes and block categories where supported. Basic controls are built in, advanced filtering may require third party services.
Secure DNS Options
Configure DNS over HTTPS or DNS over TLS on individual devices that support it. This reduces the chance of DNS tampering on public Wi-Fi and helps keep lookups private.
Ties’ Practical Security Tips
Ties the broadband expert says: turn off unused remote access, use a guest network for visitors and label smart home devices so you can spot anything unusual. If you run work apps from home, consider a reputable VPN on your devices for an extra layer of protection.
Independent Recognition and Consumer Safeguards
Complaints Escalation • Automatic Compensation • Award Recognition • Independent Reviews
Communications Ombudsman ADR
Unresolved complaints can be referred to the Communications Ombudsman for a free, impartial review once the provider issues a deadlock letter or eight weeks have passed.
Ofcom Automatic Compensation
Hyperoptic is signed up to the voluntary automatic compensation programme and outlines credits for delayed activation, missed engineer visits, certain repair delays and switching issues in its policy.
Award Win in 2025
Recognised at the Uswitch Telecoms Awards 2025 with Best Telecoms Innovation for Managed Wi-Fi, as selected by the judges.
Where to Check Real-World Reviews
Independent platforms such as ThinkBroadband and ISPreview host user reviews and speed data. Compare recent entries for your specific building or street for the most relevant view.
TIES’ FUN HYPEROPTIC BROADBAND FACT
Hyperoptic brings Full Fibre to many UK homes on its own network, often in flats and new developments, and is expanding to selected streets.
SEE BEST HYPEROPTIC DEALS
Does Hyperoptic Broadband Track or Log Your Browsing?
Hyperoptic Privacy in 2025: No Sale of Browsing Data, UK GDPR Standards, Easy Controls
No Sale of Browsing History
Hyperoptic states it does not sell your personal browsing history. Any network data that is processed is used to deliver broadband, prevent abuse and comply with lawful requests. Ties the broadband expert welcomes this clear stance on privacy.
UK GDPR Compliance
Hyperoptic follows UK GDPR principles such as data minimisation and defined retention limits. Customers can request access to their data and ask for corrections or deletion where appropriate.
Customer Friendly Controls
Manage marketing preferences, security options and account details in simple tools. Our research found these controls are straightforward, which helps households stay in charge of how information is used.
What Data Does Hyperoptic Broadband Store?
Hyperoptic Privacy Basics: What’s Processed, Protected, and Optional
Here is a clear overview of the kinds of information Hyperoptic may process to run your service, keep networks secure and meet legal obligations. Some security tools are optional and only apply if you switch them on. Ties the Broadband Expert suggests reviewing your Hyperoptic router privacy and safety settings during setup. The team at FindCheapBroadband checked Hyperoptic’s published policy on 2025-08-22.
Hyperoptic Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Processed for service delivery, security and fraud prevention; retained as needed for operations and compliance. |
| Browsing History | Content is not inspected for ad targeting. Optional router safety tools or DNS filters may block risky domains when enabled. |
| Timestamps | Connection metadata may be stored for diagnostics, service quality and legal obligations. |
| Network Traffic | Content not recorded. Security features can block known malicious domains at the network edge. |
| User’s Email Address | Stored securely for account access and service notifications; encrypted in transit and at rest. |
| User’s Password | Stored as hashed credentials within Hyperoptic account systems; never saved in plaintext. |
| Payment Data | Processed by Hyperoptic or billing partners; kept securely under finance laws and PCI compliant practices. |
| Device Information | Device names and MACs visible in the router or app for management; limited use for connectivity troubleshooting. |
| Location/Address | Service and installation address retained to provision broadband and support appointments; no GPS tracking. |
| Connection Logs | Used for fault diagnosis, capacity planning and compliance; not used for targeted advertising; not sold. |
Who Owns Hyperoptic Broadband and Can You Trust Them?
Private Ownership • Ofcom Regulation • UK Operations • Customer Reviews
Privately Operated UK Fibre Provider
Hyperoptic Limited builds and operates its own Full Fibre network in selected UK locations. Ties the Broadband Expert sees this vertical control as helpful for performance and install coordination.
UK Based and Ofcom Regulated
Hyperoptic is registered in England and Wales and is subject to Ofcom’s rules on clear speed information, switching and complaints handling.
Founded in 2011 with City Focus
Active since 2011, Hyperoptic concentrates on apartment blocks, new builds and fibre-ready streets. Symmetrical plan options are available in live areas.
Public Reviews and Reputation
Independent platforms host thousands of customer reviews. Many highlight fast speeds and quick installs, while some mention delays where building permissions are needed. Reading recent reviews near your postcode is a smart step.
Hyperoptic Broadband Security and Data Protection
Track Record • Compliance • Router Security Features
Track Record and Incidents
As of August 2025 there are no widely reported major customer data breaches linked to Hyperoptic. In April 2018, researchers reported a vulnerability affecting some ZTE-made Hyperhub routers; Hyperoptic said it pushed a firmware update to fix the issue across affected devices.
Data Protection and Compliance
Hyperoptic confirms it follows UK GDPR and is listed on the ICO register as a data controller. Its privacy information states it uses appropriate technical and organisational measures to safeguard personal data and explains customer rights under UK law.
Security Features for Customers
Hyperhub routers include a built-in firewall, parental controls and modern Wi-Fi security. Newer Wi-Fi 6 Hyperhubs advertise WPA3, while earlier models document WPA2. Official guides cover changing DNS, managing device access schedules, URL filtering and toggling UPnP. Using Ethernet and a guest network can further reduce risk at home.
Hyperoptic Broadband Controversies & Public Record
What Do Public Reports Say?
Has Hyperoptic Been Involved in Controversies?
As of 27 August 2025 there are no widely reported major scandals tied to Hyperoptic. The most common themes are access and wayleave challenges during installs, prices reverting after promo periods, and isolated billing or switching complaints.
Complaints and Oversight
Hyperoptic is regulated by Ofcom and uses the Communications Ombudsman (Ombudsman Services) for Alternative Dispute Resolution. After eight weeks without resolution—or upon a deadlock letter—you can escalate for a free, independent review. Ofcom’s quarterly complaint statistics highlight the largest providers, so smaller brands may not be listed individually.
Hyperoptic Broadband: Media Coverage & Reputation
How UK media, customers and the brand itself describe Hyperoptic in 2025
Media recognition
Review sites and trade coverage frequently point out Hyperoptic’s own FTTP build, symmetric speeds and the fact you don’t need a landline. Reporting also notes a building-led rollout focused on flats and new developments.
Public reputation
Users commonly praise speed consistency and upload performance. Timelines for install can vary by property access and engineer availability, so checking recent reviews near your postcode is sensible before switching.
Brand positioning
Hyperoptic markets a fibre-only service with straightforward pricing, symmetric tiers and broadband-only plans, plus both monthly rolling and term options. From 3 June 2025, new contracts include a fixed annual price change (‘Annual Defined Pricing’).
Hyperoptic Broadband Environmental & Sustainability Efforts
Practical Steps Toward Lower Impact Home Broadband
Environmental Policies and Management
Hyperoptic outlines its environmental approach on its website and states compliance with UK regulations. For the latest certification status, check the current policy pages. As Ties the Broadband Expert, I look for transparent policies and regular updates when judging a provider’s long term approach.
Router Return and Recycling
When you leave or upgrade, follow Hyperoptic’s return instructions so equipment can be refurbished or recycled under WEEE guidance. Returning devices keeps hardware in circulation and may prevent non-return fees.
Full Fibre Efficiency
Full fibre infrastructure is designed for lower latency and can be more efficient than older copper lines. Tip from Ties, place your router centrally, wire in heavy use devices, and turn off unused extenders to trim energy use while keeping speeds high.
Does Hyperoptic Broadband Include Ad Blocking & Online Threat Protection?
Added Security via the Hyperhub and Optional Tools
ROUTER-LEVEL PROTECTION
The Hyperhub applies automatic firmware updates and runs a built in firewall. For stronger ad and tracker blocking, add a trusted DNS service or device level security. ISP wide ad blocking is not part of Hyperoptic’s default service. Ties the Broadband Expert checked Hyperoptic’s current help pages for this.
PARENTAL CONTROLS
Create schedules and device access rules on supported Hyperhub models. For deeper category filtering, pair the router with a family safe DNS provider or install controls on each device. Tip from Ties: label devices in the router so anything unfamiliar stands out.
SECURE DNS & SAFE BROWSING
Point devices to a secure DNS that blocks known malicious domains, and enable DNS over HTTPS or DNS over TLS where supported. These tools improve safety and privacy, though they do not replace on device antivirus.
Hyperoptic Static IP Explained
Home uses CGNAT by default • Static IPv4 add-on available • Business includes a static IP
Residential: CGNAT by Default
Hyperoptic home broadband places IPv4 behind carrier-grade NAT, so inbound traffic from the internet cannot reach your devices directly. That’s why port forwarding will not work out of the box.
Add a Static IPv4
If you need inbound access for self-hosting, VPN servers or allow lists, add the static IPv4 option through your account or by contacting support. Once active, your line gets a dedicated public address and you can configure port forwarding on your router.
Business Plans Include One
Hyperoptic business broadband includes one static IP as standard, with the option to purchase more if you need multiple addresses for services or VPNs.
Alternatives to Opening Ports
For many homes, a hosted remote-access tool or a VPN to a cloud endpoint is simpler and safer than exposing services on a public IP. Use strong authentication and keep firmware current either way.
How Do I Keep My Devices Secure With Hyperoptic Broadband?
Router Firewall, WPA2 or WPA3, Parental Controls, Your Choice of Antivirus
WHAT SECURITY DO I GET?
Hyperoptic supplies a modern Full Fibre router, the Hyperhub, with a built in firewall, secure Wi Fi and admin controls. You pick the device security you prefer on Windows, macOS, Android or iOS. As Ties the Broadband Expert, my first steps are to change the router admin password, set a strong Wi Fi key and keep firmware updated.
SUPPORTED DEVICES & LICENCES
Reputable security apps are available for Windows PCs, Macs and Android devices. iPhone and iPad use built in iOS protections, with extra malicious site blocking available from trusted apps. Licences are provided by the security vendor you choose, not by Hyperoptic.
HOW TO SET UP
Log in to your Hyperhub settings, enable WPA2 or WPA3, apply firmware updates and review the firewall and UPnP options. Create a guest Wi Fi for visitors, then install your preferred security suite on each device and turn on automatic updates.
USING EXISTING PROTECTION
Already paying for antivirus or a security suite? Keep using it with Hyperoptic. Make sure only one real time antivirus is active per device, keep definitions current and review parental control or web filtering if you want family friendly browsing.
Does Hyperoptic Broadband Use Smart Traffic Routing?
A Straightforward Approach: Reliability Over Complexity
DOES HYPEROPTIC USE TRAFFIC SHAPING?
Hyperoptic does not advertise aggressive traffic shaping on standard residential Full Fibre. In practice, streaming, gaming and video calls are treated broadly the same, with protection measures only kicking in to handle abuse or security incidents. Ties the Broadband Expert view, that neutrality helps day to day performance feel predictable.
FOCUS ON STABILITY
Rather than selling complex “smart routing”, Hyperoptic leans on capacity planning, solid backhaul and established peering on its own network. The goal is steady peak time speeds and low jitter without customer side tweaks. Results still depend on local installation and your home Wi Fi setup.
What Router Does Hyperoptic Broadband Supply?
Modern Router Technology for Fast and Secure Connections
WHAT DOES HYPEROPTIC PROVIDE?
Hyperoptic includes a Hyperhub router on residential Full Fibre plans. Current models listed on Hyperoptic’s help pages include Zyxel EX3301 and EX5601, Nokia HA-140W-B and ZTE variants. Features include dual band Wi-Fi, Gigabit class Ethernet, WPA2 or WPA3 support depending on model, and a built in firewall. Mesh coverage is available with Minihub extenders via the Hyperoptic Total Wi-Fi add on. This setup suits 4K streaming, responsive gaming and smart home devices when placed well. Ties the Broadband Expert tip: position the Hyperhub in the open, keep firmware updated, and wire bandwidth heavy devices for best stability.
What Is Guest Wi-Fi on Hyperoptic Routers?
Keep Your Main Network Private While Sharing Internet Access
WHAT IS GUEST WI-FI?
Hyperoptic supplied routers, such as the Hyperhub, include a guest network option that broadcasts a separate SSID for visitors. Your main network stays isolated so laptops, phones and smart home gear remain hidden. As Ties the broadband expert, I suggest using a different password for the guest SSID and enabling time limits or device blocking if your router supports them.
WHEN TO USE IT
Switch on Guest Wi-Fi when friends, family or short term visitors need internet, or when contractors are on site. It is also useful for older IoT gadgets you do not fully trust, keeping them separate from your work laptop and personal devices.
Who Should Buy Hyperoptic Broadband?
Matching Hyperoptic Packages to Everyday Needs
Families and Busy Households
Need reliable evenings and simple controls for kids’ devices? Hyperoptic’s Wi-Fi 6 router supports app based management, and you can add mesh units so tablets, TVs and consoles stay connected throughout larger homes. Ties the Broadband Expert rates the simplicity for quick pauses and bedtimes.
Students and House Shares
Clear pricing and unlimited data make Hyperoptic easy for shared flats, especially in on-net buildings. Full Fibre tiers handle lecture downloads, late night streams and group gaming. Some deals offer rolling monthly flexibility which can help short tenancies.
Home Workers and Freelancers
Daily video calls, cloud backups and remote access run smoothly on symmetric speeds. Low latency and fast uploads help large files move quickly and keep call quality clean.
Sole Traders Working From Home
If you rely on VoIP or payment terminals, Hyperoptic’s Full Fibre is a solid base. If you specifically need a static IP or a formal SLA, look at business-grade options before checkout so you choose the right fit from day one.
Streamers and Gamers
Symmetric speed tiers help with stable ping and creator uploads. Expect smooth 4K streams and quick patches as long as your home Wi-Fi is set up well.
Who Shouldn’t Choose Hyperoptic Broadband?
Situations Where Another Provider May Suit You Better
Outside Hyperoptic’s Footprint
Hyperoptic only serves addresses on its own fibre network. If your building or street isn’t connected, you’ll need an alternative.
Buildings Without Landlord Permission
Flats often require freeholder or managing-agent consent. No permission means no installation, regardless of demand.
Bundle Hunters (TV & Mobile)
If you want pay-TV or mobile on the same bill with bundle discounts, look to larger providers that offer multi-service packages.
Copper Landline Holdouts
Hyperoptic uses digital voice options, not copper PSTN. If you depend on a traditional landline during power cuts, it’s not the right fit.
Frequent Movers Wanting One ISP Everywhere
Coverage is concentrated in specific cities and developments. If you move often and want a single ISP nationwide, pick a provider with wider reach.
Contract Options and Flexibility
Rolling monthly or fixed term—choose what fits your home
Monthly Rolling (30 days’ notice)
Opt for flexibility with a 30-day rolling plan. There’s no early termination fee, but activation or installation charges can apply and monthly pricing is usually higher than fixed-term deals.
Fixed Terms (12 or 24 months)
Choose a minimum term for lower monthly pricing. If you leave before the end date, early termination charges apply. For new 12- or 24-month contracts taken from 3 June 2025, a fixed annual price change is applied each April—check the basket for the exact amount and dates.
Availability Restrictions
How Coverage Limits Affect Customers
Hyperoptic Broadband Coverage
Hyperoptic runs on its own Full Fibre (FTTP) network. Service is available only at addresses that Hyperoptic has connected. Coverage focuses on apartment blocks, new builds and selected streets in towns and cities, with limited reach in rural areas.
| Coverage Type | Hyperoptic (own network) | UK Average (Ofcom 2025) |
|---|---|---|
| Full Fibre (FTTP) | Address dependent where Hyperoptic is live | Majority of homes can access FTTP |
| Superfast FTTC | Not offered by Hyperoptic | Most homes can access |
| Rural FTTP | Limited today, targeted builds | Behind urban rollout |
In short, Hyperoptic delivers top speeds only where its fibre is installed. Ties the Broadband Expert tip: run a postcode and building check on Hyperoptic’s site, ask your building manager about permissions, and set an availability alert so you are notified when your property goes live.
Hyperoptic Broadband on Mobile: Manage Your Service Anywhere
A Mobile Friendly Account Portal plus Router Apps for Wi-Fi Setup and Control
Android Access and Tools
Use the Hyperoptic account portal in your mobile browser to manage your plan, update payment details and view orders. For Wi-Fi and device control, use your router’s companion app where supported, or the router’s web interface.
iOS Access and Tools
On iPhone, manage billing, appointments and support through the mobile portal. Configure Wi-Fi and mesh using the router vendor app if provided, or the router’s web interface.
Extra Mobile Options
Pair the mobile portal with your router or mesh app to fine tune Wi-Fi, add nodes and check connected devices. Ties the Broadband Expert tip, name each device clearly to spot anything unfamiliar quickly.
Can You Use Hyperoptic Broadband on Multiple Devices?
Keep Your Entire Home Online with Just One Hyperoptic Broadband Account
CONNECT MULTIPLE DEVICES
Use Hyperoptic on phones, laptops, tablets and smart TVs at the same time. There is no artificial device cap. Overall performance depends on your package and Wi-Fi environment.
ONE ACCOUNT COVERS YOUR HOME
One Hyperoptic broadband account keeps everyone connected, ideal for families, flatshares and smart homes. As Ties the Broadband Expert, I recommend adding mesh if you have thick walls or a larger footprint.
SMARTPHONE SUPPORT
Android and iPhone connect quickly for streaming, browsing and video calls using the Hyperhub Wi-Fi 6 supplied on eligible plans.
COMPUTER & LAPTOP SUPPORT
Fast, stable internet on Windows, macOS or Linux for work, gaming and streaming. Wire desktop PCs and consoles with Ethernet for the most consistent throughput.
SMART TV COMPATIBILITY
4K streaming works well on smart TVs and devices like Fire TV, Apple TV and Roku. Position the router centrally or add mesh to keep signal strong in the lounge.
What Paid Extras Does Hyperoptic Broadband Offer?
Add coverage, calling and control with official Hyperoptic extras
Total Wi-Fi (mesh with Minihub)
Extend coverage with Hyperoptic’s Total Wi-Fi mesh service. A Minihub extender is included, and you can order an additional Minihub if you need more reach in larger homes.
Static IPv4 Address
Need port forwarding or reliable inbound access? Add a static IPv4 for £5/month to disable CGNAT on your line and configure services that require open ports.
Hyperoptic Phone (Digital Landline)
Add a VoIP phone line on eligible packages. Keep your number via porting (where supported). Call costs and inclusive periods follow Hyperoptic’s Price Guide.
Anytime UK Landline Plan
£3/month add-on for daytime UK landline calls (first 60 minutes per call included; then connection fee and standard rates apply).
UK Mobile Plan
£3/month add-on giving 50% off chargeable calls to UK mobiles.
International Plan
£5/month add-on giving half-price calls to international destinations, any time.
Does Hyperoptic Provide Business Broadband?
Yes — Business Broadband with static IP and SLAs, plus Dedicated Fibre leased lines up to 10Gbps
Business Broadband (SME)
Designed for small and medium businesses that need reliable full fibre. Plans include symmetrical upload/download speeds, a published Business SLA and one static IPv4 address as standard (with options to add more). Term choices typically include monthly rolling and 12–36 month contracts.
Dedicated Fibre (Leased Line)
For mission-critical connectivity, Dedicated Fibre provides uncontended bandwidth direct to your premises with symmetrical speeds up to 10Gbps, a 5-hour SLA with money-back guarantees, and a 100% target service availability.
Which Should You Choose?
Pick Business Broadband if you want a cost-effective static IP and SLA for everyday operations. Choose a leased line if you need guaranteed performance, rapid fix times and uncontended capacity for sites that cannot afford downtime.
Hyperoptic Broadband vs Budget Providers - Is It Worth Paying More?
Discover Why Many Households Choose Hyperoptic Over Cheaper Alternatives
WHY CHOOSE HYPEROPTIC BROADBAND?
Clear pricing, responsive support and symmetric Full Fibre performance make Hyperoptic a smart pick in on-net areas. Choose rolling monthly for flexibility or a fixed term for stronger monthly value. Plans typically include a Wi-Fi 6 router with straightforward app or web controls and optional mesh for larger homes. As Ties the Broadband Expert, I like Hyperoptic for households that want fast uploads and reliable speeds without micromanaging the network.
LIMITATIONS OF BUDGET PROVIDERS
The very cheapest deals can come with compromises like entry-level routers, shorter support hours or stricter traffic policies. You might see more variable peak time speeds and fewer included extras. If your home streams in 4K, plays online games or works from home, those trade offs can be felt every day.
How to Set Up Hyperoptic Broadband: Step-by-Step Guide
A Simple Walkthrough to Get Online Fast
Unbox Your Hyperoptic Router Kit
Open your Hyperoptic package and check you have the Hyperhub router, power supply and an Ethernet cable. Place the router in a central, open spot for even Wi Fi coverage. Ties says, I suggest avoiding cupboards and keeping it off the floor for best results.
Connect to ONT & Power
Hyperoptic is full fibre. Plug the Ethernet cable from your home’s Hyperoptic wall socket or fibre box (ONT) into the Hyperhub’s WAN port. Connect the power adapter and wait for the status light to show it is ready. If you are activating on your go live date, give the line a few minutes to come up.
Set Up Wi Fi & Connect Devices
Use the details on the router label to join Wi Fi, then log in to the Hyperhub settings to name your network and set a strong password. Add Total Wi Fi Minihub extenders if you need mesh coverage in larger homes. Connect your laptop, phone and smart devices. You can create a guest network to keep visitors off your main devices.
Does Hyperoptic Broadband Offer Free Installation?
Hyperoptic Installation Fees Explained
Installation and Activation Fees
Installation charges depend on your address and whether a new fibre line or optical network terminal (ONT) is needed. If an engineer visit or additional work is required, a one-off activation fee may apply. If your property already has the necessary fibre equipment, setup is usually simpler and less expensive. Final costs will be confirmed during the checkout process, based on your postcode.
Promotions and Waivers
Hyperoptic regularly offers promotions that reduce or waive upfront installation fees for selected Full Fibre plans. These offers change throughout the year and may depend on the specific network build in your area. As Ties, the Broadband Expert, recommends: always run an
How Expensive Is Hyperoptic Broadband in 2025?
Breaking Down Monthly Costs and Value for Money
Hyperoptic Broadband Monthly Costs
Hyperoptic positions itself as a mid-priced option. Rolling monthly contracts provide flexibility but typically come at a higher cost, while fixed-term contracts are usually more affordable but may include early exit fees. Your exact price will depend on factors such as postcode availability on Hyperoptic’s own network, the selected speed tier (150, 500, or 1,000 Mbps), and any special offers. Included in the price is an eero Pro 6E router, and eligible installations may come with no setup fee.
Is Hyperoptic Worth the Price?
Hyperoptic is an excellent choice for those who prioritize clear pricing, UK-based support, and reliable full fibre internet. Key benefits include the included Wi-Fi 6E router and the flexibility to choose between rolling or fixed-term contracts. However, it might not always be the cheapest option, especially compared to budget providers. As Ties the Broadband Expert, I recommend running a postcode check and comparing your monthly costs based on speed, contract terms, and included hardware to ensure you’re getting the best value.
Hyperoptic Broadband Speed Guarantee: What’s Included
Consistent Speeds With Hyperoptic’s Minimum Performance Promise
HYPEROPTIC MINIMUM PERFORMANCE
Hyperoptic provides a contract summary with expected plan speeds for your location. If your actual speeds fall more than 50 percent below these figures, and the issue cannot be resolved within 30 days after reporting, you can cancel your contract without penalty on eligible services.
Does Hyperoptic Broadband Require a Landline?
Full Fibre only, no phone line needed
Hyperoptic Full Fibre (FTTP) - No Landline Needed
Hyperoptic runs a Full Fibre connection directly to your home, meaning there is no need for a traditional landline or line rental. Voice calls can be made using mobile Wi-Fi calling or via a separate VoIP service if you prefer to have a home number. Ties' tip: If you need a home phone, consider using a VoIP provider with an ATA connected to your eero router, ensuring strong passwords and deactivating unused ports for security.
No FTTP At Your Address
If FTTP is not yet available at your address, you won’t be able to use Hyperoptic. You can compare other providers offering FTTC over a landline, or consider 4G/5G home broadband until the fibre build is complete. Once FTTP becomes available, you can switch to Hyperoptic and fully eliminate the need for a landline.
What Are the Alternatives to Hyperoptic Broadband?
Top 3 Alternatives to Hyperoptic Broadband in 2025
BT Broadband
BT offers extensive FTTP coverage across the UK, with added features like Complete Wi-Fi and Hybrid Connect 4G backup. Its TV bundles and extras make it a solid choice for customers looking for a comprehensive package that includes both broadband and entertainment, along with dependable support.
Sky Broadband
Sky offers competitive fibre broadband packages with the option to bundle TV and mobile services. Its ecosystem is ideal for families seeking an all-in-one solution for broadband and entertainment. Ties the Broadband Expert recommends checking postcode-specific speeds on Openreach FTTP availability.
Virgin Media Broadband
Virgin Media is well-known for offering some of the fastest broadband speeds, with tiers up to and exceeding 1 Gbps in many areas. It’s a top choice for gamers, streamers, and large households with heavy data usage. Additionally, you can bundle TV and landline services for an all-in-one solution.
Hyperoptic vs Sky Broadband: Which Is Better for You?
Network Tech • Speed Profiles • Pricing Style • Extras
How the Networks Differ
Hyperoptic is end-to-end full fibre on its own network, so uploads match downloads on its main tiers. Sky sells full fibre over two underlying networks: Openreach (widely available, typically lower upload than download) and CityFibre in selected areas (supports multi-gig and symmetrical tiers).
Real-World Speed Options
Hyperoptic: symmetric 50Mb, 150Mb, 500Mb and up to 1Gb where your address is on-net. Sky: widely offers Full Fibre Gigafast around 900Mb down / 90Mb up; in eligible CityFibre areas, Sky’s new Full Fibre 2.5 Gigafast+ and 5 Gigafast+ deliver up to 2.5Gb or 5Gb with symmetrical uploads. For the lowest latency, plug key devices in by Ethernet.
Price, Bundles & Extras
Hyperoptic keeps things broadband-only with clear pricing and occasional rolling-monthly options; a Hyperhub Wi-Fi 6 router is included on current plans. Sky leans into bundles (TV, mobile) and frequent promos. Add-ons like WiFi Max include an every-room Wi-Fi guarantee, advanced security and optional pods—handy for bigger homes.
Hyperoptic vs Virgin Media: 2025 Head-to-Head
Network design, real-world speeds, pricing style and where each is available
Network & Tech
Hyperoptic is end-to-end full fibre, so uploads match downloads on its main tiers (50Mb, 150Mb, 500Mb, 1Gb). Virgin Media runs two access types: a large hybrid cable network (DOCSIS 3.1) and a newer full fibre build (XGS-PON). Cable areas deliver very fast downloads with lower uploads; XGS-PON areas unlock higher uploads and optional symmetrical speeds.
Speed Profiles
Hyperoptic: symmetric 50/50, 150/150, 500/500 and up to 1,000/1,000 Mbps where available. Virgin Media: widely available Gig1 around 1,130 Mbps down with ~100 Mbps up on cable; in full-fibre areas, Gig2 offers 2 Gbps down with an option to add symmetrical uploads (where supported).
Pricing & Contracts
Hyperoptic keeps things broadband-only with simple tiers and clear pricing, including rolling monthly options on selected deals. Virgin Media leans into bundles (broadband, TV, mobile) with frequent promos; check the total cost over the whole term and any post-promo changes before you commit.
Availability
Hyperoptic focuses on specific buildings and streets (especially flats and new builds), so availability is address-by-address. Virgin Media’s cable network covers a much larger footprint nationally, with full fibre (via nexfibre) expanding to more areas each quarter.
Best Fit
Pick Hyperoptic if you want symmetric uploads for live collaboration, creator work or gaming, and your building is on-net. Pick Virgin Media if you want the widest chance of gigabit today, TV bundles, or access to 2 Gbps and optional symmetric speeds in the newer full-fibre areas.
Hyperoptic vs Plusnet: Which Is Better for You?
Coverage • Speed Profile • Contracts • Hardware • Best For
Availability & Network
Hyperoptic runs on its own full fibre (FTTP) network. It’s strongest in city centres, new builds and larger developments. Service is address-level: if your building or street isn’t cabled by Hyperoptic yet, you can’t order it.
Plusnet uses the Openreach network, so availability is widely spread across the UK. Where FTTP exists you can order Full Fibre; otherwise it’s usually FTTC (fibre to the cabinet) with slower uploads.
Speeds & Performance
Hyperoptic: many tiers are symmetric (same download and upload), which is great for video calls, cloud backups and creators.
Plusnet: FTTP tiers over Openreach are typically asymmetric (fast downloads with lower uploads). Still excellent for streaming and general use; heavy uploaders may prefer symmetric profiles where available.
Pricing & Contracts
Hyperoptic often offers simple pricing and sometimes shorter terms (including rolling options on select deals), though this can cost more per month than long contracts.
Plusnet commonly uses longer terms (often 24 months) with sharp intro offers. Mid-contract price changes may apply per the provider’s terms, so check the small print before you order.
Hardware & Wi-Fi
Hyperoptic supplies a Hyperhub router (Wi-Fi 6 on current plans) and supports mesh/extenders if you need more coverage.
Plusnet typically supplies the Plusnet Hub Two (dual-band 802.11ac). You can add your own mesh system for larger homes.
Phone & Bundles
Hyperoptic: broadband-first with optional VoIP for those who still want a home phone.
Plusnet: Full Fibre is broadband-only (no traditional phone line). If you want TV or mobile bundles on one bill, larger bundle providers may suit better.
Who Each Suits Best
Choose Hyperoptic if your building is served and you value symmetric uploads, straightforward pricing and fast install in MDUs.
Choose Plusnet if you need wide availability, strong value intro pricing, and a simple broadband-only service on the Openreach footprint.
How many customers does Hyperoptic Broadband have in 2025?
What Hyperoptic discloses—and how it compares
Does Hyperoptic publish a customer total?
As of 2025, Hyperoptic has not publicly released an audited subscriber count. Being a private altnet, it typically shares coverage metrics (such as homes or buildings ready for service) rather than exact active-customer numbers. Until the company issues an official figure, it’s best not to rely on estimates. When a verified total is published, we’ll update this section.
Context vs major UK ISPs
Larger providers like BT, Sky, Virgin Media and TalkTalk report multi-million customer bases and have broader national coverage via Openreach or the Virgin Media network. Hyperoptic focuses on its own full-fibre network in urban areas and new developments, offering simple pricing and symmetric speed options where available. If you’re choosing a provider, compare address-level availability, upload speeds, contract terms and total cost—not just size.
Hyperoptic Broadband Awards and Industry Recognition
Independent Recognition for Service and Reliability
MoneySavingExpert Customer Service Poll
Hyperoptic has consistently ranked highly for customer service in MoneySavingExpert reader polls, highlighting their fast response times and clear communication when addressing customer queries.
ISO Certifications (Parent Group)
Hyperoptic’s parent company holds several ISO certifications covering critical areas like information security, quality management, and environmental responsibility. These certifications underpin their commitment to strong operational processes.
ADR and Regulatory Alignment
Hyperoptic is aligned with UK regulatory standards and provides access to independent Alternative Dispute Resolution through the Communications Ombudsman. This ensures customers have a clear path for resolving complaints.
Our #8 Rated Provider in 2025
In our 2025 rankings, Hyperoptic holds the 8th spot overall. With its Full Fibre FTTP service, solid performance in urban areas, and flexible plans, Hyperoptic offers a reliable and fast internet solution for homes that value speed and consistency. Ties the Broadband Expert recommends Hyperoptic for users seeking dependable, high-performance broadband.
Hyperoptic Broadband: Key Limitations to Know
Verified August 2025 from official info and public feedback
Address-Based Availability
Hyperoptic only sells service where its own full fibre is installed. Coverage is building- and street-specific (common in flats and new builds), so many addresses still won’t qualify. Always run the address checker before comparing plans.
Bundles & IP Networking
No TV or mobile bundles are offered. Phone is optional and delivered as digital VoIP. Residential IPv4 runs behind CGNAT by default, so inbound port forwarding won’t work unless you add a paid static IPv4 to your account (enabling traditional port rules).
Install & Scheduling Hiccups
Most activations are straightforward, but some users report delays tied to building access, wayleaves or engineer scheduling. If time-critical, book early and keep written updates from support while the order progresses.
How to Cancel Your Hyperoptic Broadband
Step-by-Step Guide to Cancelling Hyperoptic Broadband
Cancelling Your Hyperoptic Subscription
To cancel your Hyperoptic broadband, follow these steps:
1. Switching to another provider Use the UK One Touch Switch process by ordering through your new provider. They will handle the transfer and notify Hyperoptic for you. Avoid cancelling manually to prevent service downtime.
2. Leaving broadband entirely or moving to a non-transferable network Contact Hyperoptic directly to terminate your service. You’ll need to provide 30 days' notice after the cooling off period. If you're on a fixed-term contract, early termination fees may apply.
3. Early termination charges If you end the contract early, Hyperoptic applies an Early Termination Fee, which is typically calculated as 97% of your monthly fee multiplied by the remaining months in your contract. Always refer to your contract summary for the exact calculation.
4. Cooling off rights If you signed up online or by phone, you generally have a 14-day cooling off period. If the service starts within this period, you will be charged for usage and any activation provided. Make sure to return any loaned equipment if cancelling within the cooling off window.
5. Return loaned equipment Hyperoptic may ask for the return of their router or mesh equipment. Ensure you return these items promptly to avoid additional fees. If you fail to return the equipment, you may incur a Failed Equipment Return charge, and replacement items can be charged at their full retail price. The eero Pro 6E router is priced at £249.
6. Final bill and moving home Review your final bill after the service has been terminated. If moving, notify Hyperoptic in advance to coordinate your disconnection and installation dates. As Ties the Broadband Expert advises, schedule a One Touch Switch for the same day your new provider's service starts to avoid any gaps or overlap.
Can Hyperoptic Broadband Be Trusted?
We Reviewed Hyperoptic Across Four Key Trust Factors
Ofcom Compliance & Regulation
Hyperoptic adheres to Ofcom regulations and offers independent dispute resolution via the Communications Ombudsman. If an issue isn't resolved within eight weeks, customers can escalate to receive a free decision.
Helpful UK Based Support
Customers consistently praise Hyperoptic’s support team for clear, quick responses. As Ties the Broadband Expert, I’ve found Hyperoptic’s support team offers effective troubleshooting with clear next steps.
Transparent Contracts
Hyperoptic provides clear pricing and concise contract details, ensuring that customers can easily understand their financial commitments. Rolling monthly plans are available, which is especially useful for those with shorter tenancy periods.
Strong Reliability
Full Fibre service over Hyperoptic’s network provides consistent high speeds and low jitter, suitable for remote work, streaming, and gaming. Real-world speeds depend on local infrastructure and home Wi-Fi setup.
BEST HYPEROPTIC BROADBAND DEALS IN 2025 🔓
“Blazing fast Full Fibre, reliable speeds, and no hidden fees.”
Hyperoptic Full Fibre – 2025 Offers
Discover Hyperoptic’s latest Full Fibre plans in 2025. Enjoy high-speed, symmetrical internet with no landline or TV bundle to keep pricing clear and transparent.
See Hyperoptic DealsDoes Hyperoptic Broadband Offer a Trial Period or Satisfaction Guarantee?
Learn About Hyperoptic’s Cooling Off Rights and Service Approach
14 DAY COOLING OFF PERIOD
Hyperoptic customers enjoy a 14-day cooling off period under UK regulations. You can cancel without penalty during this period. If you requested service to begin immediately, you’ll need to pay for activation and the service used up to cancellation, and you may be required to return any loaned equipment.
SERVICE SUPPORT AND SATISFACTION
While Hyperoptic does not offer a money-back guarantee, it provides fault diagnostics and engineer visits if necessary. If issues persist within the cooling off period, you can cancel. After that, you can switch providers via One Touch Switch or give notice to terminate the service. As Ties, the broadband expert, recommends, keeping speed test records and fault references will ensure smoother handling of any fixes or cancellations.
Hyperoptic Broadband Review Rating Breakdown
Hyperoptic Broadband achieves an 8.3 out of 10 Overall Rating
How We Rate Hyperoptic Broadband
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for all our ISP Reviews to provide a fair comparable score.
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
Hyperoptic Broadband Review: Why It Scores 8.3/10 in 2025
Why Hyperoptic Stands Out for Straightforward Full Fibre and Solid Performance
Hyperoptic Broadband: High-Speed, No-Nonsense Service
Hyperoptic focuses on full fibre with clear pricing tiers and a Wi-Fi 6 router included. As Ties the broadband expert, I appreciate the straightforward setup and the ease of managing Wi-Fi via the app.
Hyperoptic is a great option if you need high-speed internet, especially for video calls, cloud backups, or gaming. However, if you need bundled services like TV or a static IPv4 address, other providers may be better. For its core fibre offering, Hyperoptic earns an 8.3 out of 10.
PERFORMANCE
Full fibre with excellent download and upload speeds, particularly in CityFibre areas.
VALUE FOR MONEY
Straightforward pricing with no hidden extras and a reliable Wi-Fi 6 router included.
CUSTOMER EXPERIENCE
Responsive customer service and easy account management with the eero app.
AVAILABILITY
Coverage depends on FTTP availability at your postcode. Still expanding in some areas.
REPUTATION
Generally well-reviewed for speed and simplicity but lacks extras like TV bundles or static IP addresses for residential plans.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT HYPEROPTIC BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT HYPEROPTIC BROADBAND
What most people want to know about Hyperoptic Broadband in 2025
Does Hyperoptic Broadband guarantee my speed?
Hyperoptic outlines expected speeds based on your address. For FTTP, the speeds should match your selected tier when tested with a wired connection. If speeds remain well below expectations and cannot be resolved, you may be able to cancel under Hyperoptic’s terms. Ties the broadband expert always suggests running wired tests to ensure an accurate reading.
How long does Hyperoptic installation or switching take?
If an ONT is already installed, activation can often be completed remotely in just a few days. New installations require an engineer visit, typically lasting one to three hours. Your exact activation date will be confirmed during the checkout process.
What router does Hyperoptic provide?
Hyperoptic provides an eero Wi-Fi 6 or 6E router with full fibre plans. Depending on stock, the model may vary, but you can also use your own compatible router if you prefer, connecting via the ONT’s Ethernet port.
Will Hyperoptic raise my price mid-contract?
Any price changes during your contract term will be clearly stated in your contract summary. Be sure to check for CPI-related increases so you can calculate the total cost across your contract period.
Are there any current Hyperoptic Broadband discounts?
Hyperoptic runs various online promotions from time to time, including discounted setup fees or bill credits for select areas. Offers may vary by postcode, so check their website for current deals.