Cancelling Your NOW Subscription

To cancel your NOW home broadband, follow these steps:
1. Switching to another provider Use the UK One Touch Switch process by ordering with your new provider. They arrange the transfer and notify NOW for you. Do not cancel early yourself or you risk downtime.
2. Leaving broadband entirely or moving to a network the new provider cannot switch from Contact NOW to cease service. NOW terms allow you to end your contract by giving 30 days' notice outside the cooling off window. If you are in a fixed term, early release fees may apply.
3. Early termination charges on fixed terms If you leave before the minimum term ends, NOW calculates an Early Release Fee. As a guide, their current price list sets this at 97% of your monthly fee multiplied by the months left in your minimum term. Always check your contract summary for your figure.
4. Cooling off rights If you ordered online or by phone you typically have a 14 day cooling off period. If you asked service to start within that time you will be billed for any usage and activation already provided. Return any loaned equipment when cancelling in cooling off.
5. Return loaned kit If NOW asks for the router or mesh back, send it promptly using their returns method. Non-return charges can apply. Their price list notes a Failed Equipment Return fee and that a replacement router can be charged up to the device's RRP. The Sky Hub has an RRP listed at £199 on that page.
6. Final bill and moving home Check your final invoice after the service stops. If you are moving, give notice in good time so installations and cease dates line up. As Ties the Broadband Expert, my tip is to time a One Touch Switch for the same day your new service goes live to avoid overlap or a gap.