Our independent Optimum Internet review for 2025 looks at what counts for a active household. We check performance during peak evening hours, reliability for remote work, and transparency in pricing and contracts. As Ties the Broadband Expert, I value Optimum's variety of speed tiers and the provided gateway that supports solid Wi-Fi coverage on cable or fiber connections.
For homes that stream, game, and handle video calls simultaneously, Optimum provides plans starting at 300 Mbps and reaching up to 8 Gbps with balanced uploads on fiber options. Service is concentrated in the Northeast US, including New York and New Jersey, so verify your address for availability. Support runs around the clock, and installation is typically smooth with opportunities for bundling TV or mobile.
Optimum Internet Score Summary
Optimum provides cable and fiber internet with competitive speeds and no contracts on most plans. Coverage is strongest in the Northeast US, and our checks show installation is often straightforward where service is available.
- 🚀 Fiber Available
- 👥 US-Based Support
- 📶 Gateway Included
- 🧾 No Contracts
- 📈 Unlimited Data
- ⚙️ Bundling Options
- 🛠️ Free Equipment Rental
- 🧰 Online Account Tools
- 📏 Transparent Speeds
- 🔧 Professional Install
- 🔁 Extenders Available
- 🔌 Switching Support
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
Optimum Internet Review 2025: Is It Worth It?
Is Optimum Internet the Best Choice in 2025? Ties the Broadband Expert Reviews Optimum
Optimum Internet Reviewed in 2025: Ties the Broadband Expert’s Balanced Take for U.S. Home Internet
If you're after reliable speeds and no-fuss pricing, Optimum stands out. Our look into it covers fiber and cable coverage, day-to-day performance, modem choices and how fast support responds when issues pop up.
Ties the Broadband Expert says: “Optimum delivers solid internet without the hassle. If fiber or cable is available in your area and you value unlimited data, it works well for households that stream and work online.”
OPTIMUM INTERNET FEATURE HIGHLIGHTS
⚡ What makes Optimum a solid pick in 2025? Here are the key points. Availability and offers vary by address.
CABLE AND FIBER SPEEDS
Optimum offers cable and fiber plans in select areas. Fiber reaches up to 8 Gbps where available. Cable goes up to about 940 Mbps. Great for streaming, gaming, and big households. Actual speed depends on your plan and address.
WIFI EQUIPMENT
Many plans include a Smart Router at no extra charge. Higher tiers or select offers may include a WiFi 6E gateway. Some cable equipment may have a monthly fee. Extenders are available if you need more coverage.
WHOLE HOME WIFI
Add extenders to reduce weak spots so phones, laptops, and smart devices stay connected. Performance will vary with home layout and materials. Optimum can recommend a setup during checkout.
SERVICE AREAS
Optimum serves parts of 21 states with a strong footprint in the Northeast. Enter your address to see what is available at your home.
24/7 SUPPORT
Get help any time by phone or chat for installation, billing questions, and technical support.
NO ANNUAL CONTRACTS
Most plans do not require a yearly contract. There is a 60 day money back guarantee on the service fee if you are not satisfied.
UNLIMITED DATA
Residential plans have no data caps. You can stream and download without tracking your usage. Speeds can vary by time of day and home setup.
SYMMETRIC FIBER SPEEDS
Fiber plans have equal download and upload speeds. This helps with large uploads, cloud backups, and video calls.
BUNDLES
Combine Internet with TV or Optimum Mobile for savings. Promo prices apply for a set period. Review the offer details before you order.
Optimum Internet Pros and Cons: 2025 Review
The key strengths and trade-offs
Multi-Gig fiber options
Fiber plans reach up to 8 Gbps in select areas. Great for streaming, gaming, and large households.
Unlimited data
Residential plans do not have data caps. Heavy users do not need to worry about overage charges.
Wi-Fi equipment provided
A gateway is provided with most plans and setup is straightforward. Some offers list a small monthly equipment fee, so review the order summary.
Availability limits
Optimum operates in 21 states, but coverage is not nationwide. Fiber service is only in parts of the footprint.
Best savings often need a bundle
Bigger discounts are usually tied to adding Optimum Mobile or TV. Broadband only buyers may see fewer perks.
Prices can rise after the lock
Plans include a price lock that varies by speed tier. Once it ends, rates can increase toward the standard price.
Optimum Internet Plans: Choose the Right Package for You
Explore Optimum cable and fiber deals for 2025, from 300 Mbps up to 8 Gbps.
Optimum 300
300 Mbps download on cable or fiber. A good fit for streaming, browsing, and smart home basics. WiFi gateway available. Many online orders qualify for free professional installation. Availability varies by location.
Optimum 500
500 Mbps download. Works well for families with several devices, 4K streams, and video calls. WiFi equipment offered. Support is available 24/7 by phone and chat.
Optimum 1 Gig
Up to about 940 Mbps download on cable or fiber where available. Built for heavy downloading, online gaming, and many connected users. Most residential plans have no data caps and most offers do not require an annual contract.
Higher Speed Tiers
Fiber options up to 8 Gbps in select service areas. Best for very large homes or intensive workloads. Enter your address at checkout to see what you can get.
Bundles and Support
Bundle internet with TV or Optimum Mobile for savings. Support is available 24/7. A 60 day money back guarantee applies to the internet service fee on qualifying offers. Optimum serves parts of 21 states with a strong presence in the Northeast.
About Optimum Internet: Who They Are & Why Customers Pick Them
Learn about Optimum Internet’s values, service approach, and competitive advantages.
Who Is Optimum Internet?
Optimum is a regional U.S. provider delivering cable and fiber internet with an emphasis on reliability and speed. It keeps things straightforward so homes can access fast connections without complicated add-ons or bundles.
Optimum's Mission & Values
Optimum works to offer dependable internet through clear plans, simple activation, and effective support. The priority is on fairness, straightforward details, and keeping customers happy over time.
Why Optimum Stands Out
Optimum differentiates itself with easy-to-understand plans, reliable Wi-Fi through included gateways on most options, and speeds reaching 8 Gbps for demanding tasks like streaming and gaming. Service is available in 21 states, focused in the Northeast along with areas in Texas and Arkansas, so verify your location.
Optimum Internet Company History: Timeline of Key Milestones
See how Optimum grew from a regional cable brand to a multi-gig fibre provider.
1970s – Optimum brand launches
Cablevision debuts the Optimum name on its New York-area cable systems, laying the groundwork for today’s services.
2016 – Altice acquires Cablevision
Altice N.V. buys Cablevision for $17.7 billion, forming Altice USA and bringing Optimum under its umbrella.
2018 – Altice One platform
Altice One launches, uniting internet, TV and whole-home Wi-Fi in a single gateway for Optimum households.
2022 – Suddenlink becomes Optimum
Altice USA retires the Suddenlink brand, rebranding those markets as Optimum and widening service to 20+ states.
2025 – Multi-gig fibre rollout
Optimum introduces 8 Gbps fibre tiers and approaches three million fibre passings, giving customers room to grow.
Why Choose Optimum Internet in 2025?
Fast speeds • Unlimited data • Simple pricing and support
Fiber and Cable Options
Fiber reaches up to 8 Gbps in select areas. Cable reaches up to about 1 Gbps where available. Actual speeds depend on your address and setup.
Unlimited Data
Every home internet plan includes unlimited data. You can stream, game and download without data caps.
Simple Pricing and Support
Plans have introductory rates for the first year. After that, monthly prices can rise by up to $15 per year until they reach the standard rate. Support is available 24/7.
Optimum Internet Speed Test Results (2025)
Real-world speeds for Optimum packages
These figures reflect Optimum’s advertised wired speeds for common plans. Cable uploads are lower than downloads. Fiber plans have matching download and upload speeds. Availability varies by location.
| Package | Download (wired) | Upload (wired) |
|---|---|---|
| 300 Mbps (Cable) | 300 Mbps | 20 Mbps |
| 500 Mbps (Cable) | 500 Mbps | 20 Mbps |
| 1 Gig (Cable) | 940 Mbps | 35 Mbps |
| 300 Mbps (Fiber) | 300 Mbps | 300 Mbps |
| 500 Mbps (Fiber) | 500 Mbps | 500 Mbps |
| 1 Gig (Fiber) | 940 Mbps | 940 Mbps |
| 2 Gig (Fiber) | 2 Gbps | 2 Gbps |
| 5 Gig (Fiber) | 5 Gbps | 5 Gbps |
| 8 Gig (Fiber) | 8 Gbps | 8 Gbps |
Actual results vary with network load, wiring, Wi-Fi setup, and device capability.
Why Optimum delivers strong speeds
Cable and fiber footprint
An expanding fiber build alongside an established cable network serves many communities. Check your address to see options.
Wi-Fi 6 equipment
Current gateways support modern Wi-Fi standards on many plans. Extenders are available if you need wider coverage.
Flexible terms
Many offers do not require an annual contract. Review the details for your address before you order.
IS OPTIMUM RELIABLE FOR STREAMING?
📺 In this Optimum Internet review, fiber plans handled stable HD or 4K well in 2025, with smooth playback during busy times and support for multiple devices. Ties’ tip: connect your main TV or device with Ethernet for the steadiest 4K experience, especially for live events.
✅ NETFLIX
Netflix delivered clean HD and 4K on Optimum fiber. Family viewing in the evenings went smoothly, keeping shows running without pauses.
✅ HULU
HD and live TV streams remained steady. News and episodes played reliably, even with other home devices in use.
✅ DISNEY+
Disney+ provided stable 4K HDR. Multiple profiles streamed at the same time without losing quality on Optimum connections.
✅ PRIME VIDEO
Prime Video loaded fast and stayed steady in 4K HDR. Downloads and smart devices in the home did not interfere with streams.
✅ HBO MAX
HD and 4K for series and films worked effectively. Features like HDR came through clearly on Optimum broadband.
✅ APPLE TV+
Apple TV+ maintained sharp 4K HDR with consistent playback. Bitrates held during peak usage for enhanced audio and video.
✅ YOUTUBE
YouTube handled HD and 4K well, with quick starts. Uploads for videos were reliable on Optimum services.
✅ PEACOCK
Peacock streamed HD content smoothly. Sports and shows played alongside other household activities without problems.
✅ PARAMOUNT+
Paramount+ offered stable HD with quick switches between episodes. Viewing on multiple devices remained consistent on Optimum in 2025.
Does Optimum Internet Work On Your Device?
Compatible with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect Android over dual-band Wi-Fi or with an Ethernet adapter. Optimum gateways deliver wide coverage, low latency and optional controls for smooth streaming and daily use.
iPhone & iPad (iOS/iPadOS)
Stable Wi-Fi and fast loads come standard. Fiber plans manage 4K streaming and FaceTime on multiple Apple devices without issues during typical usage.
Windows PCs & Laptops
Handle work, streams and downloads reliably over Wi-Fi or Ethernet. Consistent latency supports gaming and clear video meetings.
Mac (macOS) & MacBooks
Fast and secure connections through Wi-Fi or Ethernet. Good for 4K video, file syncing, downloads and steady remote sessions.
PlayStation (PS4/PS5)
Steady speeds and low ping for online gaming and 4K apps. Ethernet works best. UPnP or NAT settings on the gateway improve multiplayer connections.
Xbox Series X|S & One
Smooth multiplayer and Game Pass streaming. Wired options provide the lowest latency, while 5 GHz Wi-Fi handles most setups well.
Amazon Fire TV & Firestick
Quick app launches and reliable 4K playback on fiber. Dual-band Wi-Fi keeps things stable in homes with many devices.
Smart TVs (Samsung, LG, Android TV)
UHD apps run smoothly with consistent speeds. Add Wi-Fi extenders or Ethernet for stronger signals in farther rooms.
Roku Players & Roku TV
Fast channel loading and stable HD or 4K playback. Choose 5 GHz Wi-Fi or Ethernet for the best performance during busy periods.
How Does Optimum Internet Compare to Other Providers?
Pricing • Coverage • Customer Care • Extra Features • Speed Reliability
Optimum vs Competitors: Pricing and Value
Intro pricing often starts at about $40 per month for 300 Mbps in many markets. A gateway may be included or charged at about $5 per month, depending on the offer. After the first year, prices can increase by up to $15 per month per year until the standard rate is reached.
Cable and Fiber Coverage
Optimum provides service across parts of 21 states. Its fiber network reached over 3 million passings by Q2 2025. Exact availability and top speeds depend on the address.
Customer Support and Care
Support is available 24/7 by phone and chat. On customer satisfaction, ACSI 2025 reported Optimum Fiber at 71 and Verizon Fios at 76. For cable service, Optimum scored 63 and Spectrum scored 71.
Extra Features and Flexibility
Plans renew month to month and include unlimited data on home internet. A gateway may be included with some offers or rented. Optional Wi-Fi 6 extenders are available, and bundle discounts with mobile or TV can apply. A 60 day money back guarantee covers internet service fees if you cancel within the window.
Speed Reliability
Fiber tiers are symmetrical and go up to 8 Gbps. Cable uploads are lower, with the 1 Gig cable tier listed at up to 35 Mbps upstream. Optimum’s own disclosure shows typical median latency at about 5 ms on fiber and around the mid teens on cable.
🌍 Where Does Optimum Internet Work?
US Coverage • Cable and Fibre • Symmetric on Fibre • Smart Wi-Fi • Unlimited Data
Broad Cable and Fibre Footprint
Optimum serves parts of 21 states across the US. Use the postcode checker to confirm what is available at your address and see current options.
Symmetric Multi-Gig on Fibre
Where Optimum Fibre is available, uploads can match downloads with plans up to 8 Gig in select areas. Great for cloud backups and live video work.
Cable Where Fibre Is Not Live
In cable areas Optimum uses its coax network. Downloads are fast and uploads are lower than on fibre, which matters for big uploads and sharing.
No Contracts, No Data Caps
Plans are month to month and include unlimited data. There are no annual contracts or data caps, so you can switch or stream without penalties.
Smart Wi-Fi Gear and Hotspots
A Wi-Fi 6 or 6E gateway is supplied. One extender may be included if recommended, and extra extenders are available for a small monthly fee.
📍 Optimum Internet Availability in Popular U.S. Cities
Explore Optimum coverage in New York City, Newark, Stamford, Lubbock, Lake Charles and Greenville
New York City, NY
Optimum serves many neighbourhoods with cable and expanding fiber. Use the address checker to see live plans at your building.
Newark, NJ
Citywide availability with fiber in selected areas and cable elsewhere. Multi-gig options may be offered on fiber addresses.
Stamford, CT
Extensive coverage. Many homes are eligible for Optimum Fiber with symmetric speeds. Check your exact address for confirmation.
Lubbock, TX
Service across much of the city with fiber in specific zones. Availability and install options depend on location.
Lake Charles, LA
Strong Optimum presence. Expect higher uploads where fiber is live and solid downloads on cable areas.
Greenville, NC
Broad availability with cable and selected fiber addresses. Use the ZIP code checker for current plans and speeds.
🌄 How Does Optimum Internet Perform in Rural Areas?
Fiber and Cable Availability • Alternatives Without Service • Rural Programs • Expansion Projects
Fiber and Cable Availability
Optimum provides fiber and cable in 21 states, focused on the Northeast with some spots in Texas and Arkansas. Rural areas see gradual expansion, offering speeds up to 8 Gbps where connected. High uploads benefit remote work and file sharing.
If Service Isn’t Available
Without Optimum at your address, explore fixed wireless, DSL from locals or satellite as interim choices. Ties the Broadband Expert tip: place your modem centrally and think about an outdoor antenna for better signal if using wireless options.
Rural Broadband Programs
FCC efforts like RDOF fund better access in rural zones, not directly from Optimum. These programs support basics like online banking and telehealth, though they do not match fiber speeds.
Expansion and Local Projects
As Optimum builds out, more rural locations get connected. Service depends on infrastructure, so check back as projects advance. Pros: unlimited data and fast speeds. Cons: availability varies in remote spots.
Is Optimum Internet Good for Gamers in 2025?
Low Latency • Steady Routes • Strong Uploads | Optimum works for gamers
LOW-LATENCY FIBER
Optimum Fiber often posts sub-10 ms pings to tri-state data-centres, giving quick reactions in Valorant, Apex Legends and Rocket League. As Ties the Broadband Expert, I rate the fiber tiers for consistency when milliseconds count.
STEADY REGIONAL PLAY
Optimum’s backbone into New York and New Jersey keeps packet loss low on North-American servers. Use wired Ethernet to squeeze the best out of busy evenings.
SYMMETRIC UPLOADS (FIBER)
Multi-gig fiber plans upload as fast as they download, so livestreaming, clip uploads and cloud saves stay smooth even while matches run.
Optimum Internet Analysis by Ties
Is Optimum Internet Good for Torrenting in 2025?
Fast Speeds • Unlimited Data • Smart Setup • For Legal, Responsible P2P Only
CABLE & FIBER SPEEDS FOR P2P
Optimum’s 1 Gb cable and multi-gig fiber tiers move big files quickly and keep seeding ratios healthy. For the steadiest transfers, plug your PC or NAS in via Gigabit—or 2.5 Gb—Ethernet and pick swarms with plenty of peers.
UNLIMITED DATA
Optimum advertises unlimited usage on residential plans, handy for frequent P2P on several devices. Always confirm your plan’s fine print and any AUP notes before scheduling big transfers.
SAFETY & SETUP TIPS
Keep your client updated, enable optional encryption, forward a stable port (or allow UPnP carefully), and keep router firmware current. A quality VPN with a kill-switch can add resilience if you use public trackers—just ensure speeds still meet your needs.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not endorse piracy. Share and download only content you’re authorised to distribute, and respect copyright.
How Secure Is Optimum Internet?
Wi-Fi 6E • McAfee Protection • Parental Controls • DNS Options
Wi-Fi Security on Supported Gateways
Some Optimum gateways support Wi-Fi 6E. If your home has one of these, use unique passwords for Wi-Fi and admin access, keep the My Optimum app updated and install firmware updates when prompted.
McAfee Protection and Gateway Firewall
You can add McAfee to cover up to 20 devices. The Optimum gateway includes a firewall that helps block unwanted connections. Manage devices and network settings in the Optimum app.
Privacy and U.S. Rules
Optimum outlines data use and choices in its privacy policy and publishes an Open Internet Disclosure. Customer data supports operations, billing and assistance as described in those documents.
Parental Controls via McAfee
McAfee plans offer content filters, time limits and location tools. The exact features depend on the plan you choose.
Secure DNS Options
Turn on DNS over HTTPS or DNS over TLS on supported devices, or use a DNS provider that offers these protocols for extra protection against tampering, especially on public networks.
Practical Security Tips
Disable remote access you do not need, use a guest network for visitors and label smart devices in the app so you can spot unusual activity. For home office use, add a trusted VPN on work devices if your employer allows it.
What Independent Reviews or Accreditations Has Optimum Internet Received?
BBB Listings • Ookla Awards • Satisfaction Scores • Independent Review Hubs
BBB LISTING
Optimum and its parent Altice USA are listed with the Better Business Bureau and are not BBB accredited. Several local BBB profiles currently show an F rating.
OOKLA SPEEDTEST AWARDS
Ookla ranked Optimum Fiber the fastest and most reliable fixed network in New York and New Jersey for H1 2025, and reported the lowest latency and best gaming experience in New York, New Jersey, and Connecticut.
CUSTOMER SATISFACTION
The ACSI 2025 results show Optimum Fiber 71 / 100 after an 8 percent rise from 66. Optimum non-fiber scores 63 / 100.
J.D. POWER RANKINGS
In J.D. Power’s 2024 Residential ISP Study, Optimum ranked second from last in the East and second from last in the South wired internet regions.
INDEPENDENT REVIEWS
You can compare editorial reviews and user feedback on sites like CableTV.com and Allconnect, and browse large review hubs such as ConsumerAffairs and Trustpilot.
TIES’ FUN OPTIMUM INTERNET FACT
Optimum delivers cable and fiber internet across parts of 21 U.S. states. In fiber areas you can get symmetric upload and download speeds, with plans up to 8 Gig in select locations.
SEE OPTIMUM DEALS
Does Optimum Internet Track or Log Your Browsing?
Optimum Privacy in 2025: No sale of information that personally identifies customers, opt-outs for targeted ads, clear state privacy rights
No Sale of Information that Personally Identifies You
Optimum says it does not sell information that personally identifies its customers. It does use and share de-identified information to support targeted advertising across its services and partner sites, and you can opt out if you prefer.
Your Privacy Rights and Choices
State privacy laws such as California’s CCPA give you options to opt out of sale or sharing, limit targeted ads and request access or deletion of data, subject to exemptions. Optimum provides a dedicated Your Privacy Choices page to submit these requests.
How Optimum Uses Network Data
Optimum processes network and account information to deliver and manage the connection, maintain security, prevent fraud and meet legal obligations. Its Acceptable Use Policy explains prohibited activities and how the service should be used.
What Data Does Optimum Internet Store?
Optimum Privacy Basics: What’s Processed, Protected and Optional
Below is a clear summary of the kinds of information Optimum may handle to run your connection, keep the network secure and satisfy legal requirements. Some security tools are optional—switch them on in the gateway if you want extra filtering. As Ties the Broadband Expert, I always advise checking your router’s privacy settings during setup.
Optimum Internet Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Processed for service delivery, security and fraud prevention; retained only as required for operations or compliance. |
| Browsing History | Not sold or monetised. Optional DNS or router-level filters can block risky domains when enabled. |
| Timestamps | Connection metadata stored for diagnostics, network quality and statutory logs; not used for profiling. |
| Network Traffic | Content not recorded. Automated defences block known malicious traffic patterns if security features are on. |
| User Email Address | Encrypted in transit and at rest; used for account access and service notifications. |
| User Password | Stored only as salted, hashed credentials; never saved in plaintext. |
| Payment Data | Handled by PCI-compliant systems for billing and refunds; kept per finance-law retention rules. |
| Device Information | Gateway UI shows device names & MACs; limited device data processed for troubleshooting. |
| Location / Address | Service address retained to provision internet and schedule technician visits; no GPS tracking. |
| Connection Logs | Used for fault diagnosis, capacity planning and compliance; not used for marketing and never sold. |
Who Owns Optimum Internet and Can You Trust Them?
Altice USA Ownership • FCC Regulation • U.S. Operations • Customer Reviews
Owned by Altice USA
Optimum operates as a brand under Altice USA, a key player in U.S. telecom with services in cable, fiber and mobile. As Ties the Broadband Expert, I note this structure supports network investments and growth.
U.S.-Based and FCC Regulated
Altice USA is based in New York and follows FCC regulations. This ensures standards for billing, privacy and fair practices in the U.S. market.
Established in 2016 with Reach in 21 States
Optimum emerged after Altice bought Cablevision in 2016. It delivers fiber and cable to millions, mainly in the Northeast with some coverage in states like Texas. Our checks show availability depends on your location, so verify first.
Extensive Public Reviews
Reviews appear on platforms like Trustpilot, with feedback on speeds and support. Positive notes often highlight reliability, while some point to customer service challenges. Look at current reviews specific to your region.
Optimum Internet Security & Data Protection
Breach history • Protections • Customer tools
Has Optimum Ever Had a Data Breach?
Yes. In 2019 a phishing attack let criminals access some employee email accounts. Altice USA said a small number of customer records were affected and it issued notices as required.
Data Security & Privacy
Optimum states it uses SSL/TLS for certain data in transit, firewalls, and restricted access to customer databases. It also offers state privacy choices like CCPA opt-out controls.
Security Features for Customers
Wi-Fi 6/6E gateways support WPA3, get automatic firmware updates, and include parental controls. You can use secure Optimum hotspots, Passpoint, and multi-factor sign-in for your account.
Optimum Internet Controversies & Public Record
What Do Public Reports Say?
Has Optimum Internet Been Involved in Controversies?
Yes. From 1 January to 22 February 2025, a dispute with MSG Networks led to a blackout of Knicks, Rangers, Islanders and Devils games for TV customers. Service returned after a new agreement. Also in early 2025, coverage showed an Optimum customer was wrongly refused New York’s $15 Affordable Broadband plan until the case was raised with the press, after which Optimum fixed it.
Complaints & Oversight
Optimum operates under FCC rules and state consumer protection. If support cannot resolve an issue, you can file with your state public service commission, for example the New York DPS, or use the FCC’s informal complaint portal. Recent studies list other providers as regional winners, and ACSI shows Optimum Fibre near 71, below leaders. In January 2025, Altice settled in West Virginia to address consumer complaints with network upgrades and bill credits.
Optimum Internet Media Coverage & Reputation
How the Media, Public, and Optimum Itself Shape Its Reputation
Media Recognition
U.S. tech and consumer sites frequently discuss Optimum's fiber buildouts, upgrades to 8 Gbps speeds and collaborations like with Google Cloud. Coverage includes awards for fastest internet in areas like New York, plus notes on disputes such as with MSG Networks.
Public Reputation
Users often commend speeds and coverage where available, though some report customer service frustrations or outages. Results can vary by region, making area-specific feedback useful.
Optimum’s Own Media Branding
Optimum promotes itself as delivering reliable, high-speed internet and mobile, with a focus on fiber strength and affordable bundles. Under Altice USA, it emphasizes value, performance and straightforward service rather than overwhelming extras.
Optimum Internet Environmental & Sustainability Efforts
Practical Steps Toward Lower Impact Home Internet
Energy and Emissions Management
Altice USA has established an ESG programme that includes a baseline for Scope 1, 2 and 3 emissions, a climate risk assessment and targeted efficiency work. Examples include a 500 kW solar array at the Bethpage site, LED upgrades across more than 100 locations and participation in community renewable energy schemes in New York.
Equipment Return, Reuse and Recycling
Customers get step by step instructions and prepaid labels to return Optimum equipment. Returned devices can be refurbished for reuse or sent for responsible recycling, which helps reduce e-waste and avoids non return charges on accounts.
Fiber Network Efficiency
Optimum’s fiber build supports lower energy use compared with older network designs, and the company points to energy efficient gateways and power supplies. Where available, fiber also enables symmetric plans that can be delivered over simpler, more efficient plant than legacy HFC.
Keep Your Devices Secure on Optimum Internet
Gateway Firewall • WPA3 Wi-Fi • Guest Network • Account Protections • Your Choice of Antivirus
What Protection Comes With Your Gateway?
Optimum supplies a modern gateway with a built in firewall, secure wireless by default and admin controls you can tune. Ties’ quick win: change the admin password during setup, rename the Wi-Fi network, and hide personal info in the SSID. Turn off WPS if you do not need it.
Supported Platforms and Licences
Reputable security apps are available for Windows, macOS and Android. iPhone and iPad lean on built in iOS protections, with optional content filtering from trusted vendors. Buy and manage licences directly from your chosen provider, not from Optimum.
Ties’ Setup Checklist
Log in to the gateway and select WPA3 if all your devices support it, or WPA2 if not. Update firmware, review UPnP, and create a guest network for visitors. Install your preferred security suite on each device, enable automatic updates, and use a password manager to keep strong, unique credentials.
Using Protection You Already Have
Staying with your current antivirus is fine on Optimum. Keep only one real time scanner active per device to avoid conflicts. Turn on web protection or DNS filtering if offered, and review parental controls if you want family friendly browsing on shared devices.
Does Optimum Internet Provide a Static IP Address?
Fixed Addresses for Business Needs, Simple Workarounds for Home
What Is a Static IP
A static IP is a stable public address for your connection. It can simplify remote access, camera viewing, allowlists and small self-hosted tools. Most households do not need one for everyday use.
How It Works with Optimum
Home internet uses dynamic IPs. Static IPs are sold with Optimum Business for a monthly fee, with choices for one IP or blocks. Optimum routers support port configuration, so you can set forwarding rules when needed.
Easy Alternatives for Home Users
Try dynamic DNS to keep a simple name that follows your changing IP. You can also use secure tunnel tools such as a trusted VPN or a zero-trust connector to reach your devices without opening inbound ports.
Does Optimum Internet Use Smart Traffic Routing?
A Direct Approach: Consistency Over Restrictions
DOES OPTIMUM USE TRAFFIC SHAPING?
Optimum offers unlimited data without caps or speed limits tied to usage on home plans. Some optimization may apply in rare high-congestion scenarios, but everyday streaming, gaming and calls are not targeted. Ties the broadband expert notes this keeps things reliable and straightforward.
FOCUS ON STABILITY
Instead of complex routing, Optimum relies on fiber expansions, capacity boosts and strong peering. This supports steady performance at busy times with low latency. Outcomes can vary by location and your setup at home.
What Router Does Optimum Internet Supply?
Gateways, App Control, and Coverage Options
WHAT DOES OPTIMUM PROVIDE?
Optimum supplies a Wi-Fi 6 or 6E gateway on most plans. You can view and change Wi-Fi settings in the My Optimum app. Firmware is kept up to date by Optimum. For larger homes, Whole Home Wi-Fi extenders are available for a monthly fee. Hardware varies by network type: the Fibre Gateway 6E supports speeds up to 8 Gig at fibre addresses, and the Gateway 6E supports up to 1 Gig on cable. Gateways support WPA2 and WPA3 on compatible devices. Place the gateway centrally and wire high-demand devices to the Ethernet ports for best results.
What Is Guest Wi-Fi on Optimum Routers?
Keep Your Main Network Private While Sharing Internet Access
WHAT IS GUEST WI-FI?
Optimum supplied gateways, such as the Wi-Fi 6 models, include a guest network option that broadcasts a separate SSID for visitors. Your main network stays isolated so laptops, phones, and smart home gear remain hidden. As Ties the broadband expert, I suggest using a different password for the guest SSID and enabling time limits or device blocking if your gateway supports them.
WHEN TO USE IT
Switch on Guest Wi-Fi when friends, family, or short term visitors need internet, or when contractors are on site. It is also useful for older IoT gadgets you do not fully trust, keeping them separate from your work laptop and personal devices.
Who Fits Best with Optimum Internet?
Pairing Optimum Services with Real-Life Scenarios
Families with Active Schedules
When everyone is online for learning or fun, Optimum keeps things running. Its equipment helps spread the signal through the home. Ties the Broadband Expert sees value here for bustling routines.
Students in Shared Spaces
No caps and fair costs suit group living. It manages assignments, group chats and relaxation on multiple gadgets without hassle.
Telecommuters and Independents
For calls and cloud work that cannot falter, Optimum provides the steadiness required. Fiber choices offer even performance for transfers.
Home Office Entrepreneurs
Keeps business flowing for digital tools and communications. Check business add-ons if you want extras like dedicated support.
Enthusiastic Streamers and Gamers
High speeds on fiber manage quality video and quick responses. Unlimited access lets you enjoy without tracking usage.
Who Shouldn’t Choose Optimum Internet?
Scenarios Where a Different Provider Could Be More Suitable
Those Outside Coverage
With service in just 21 states and gaps in rural spots, Optimum won't work if it's not available. Check alternatives with broader reach.
Budget Watchers
Starting rates look good, but they climb after promos, with added fees possible. For predictable low bills, providers without sharp increases might serve you better.
Upload Speed Seekers
Cable options lag on uploads, which can hinder file sharing or streaming. If equal up/down speeds are essential, symmetric services from rivals could be a stronger choice.
Support Priority Users
Service ratings are mixed, with some facing long holds or unresolved issues. Ties the broadband expert suggests opting for a provider known for responsive help if that's crucial.
Advanced Tech Users
Home plans lack features like static IPs. For custom networks or servers, business upgrades or more flexible competitors may align better.
Contract Options and Flexibility
No contract billing • How promo pricing works
No Contract by Default
Optimum bills month to month on standard home internet. You can change speed or cancel without an early termination fee. Be sure to return any rented equipment to avoid non-return charges and pay your final balance when you leave.
Promo Periods and Bundles
Intro prices run for a defined period, commonly 12 months and sometimes longer on higher tiers. After promos end, monthly prices can rise by up to $15 per year until the standard rate. Bundle discounts may have extra terms, so check the offer.
Availability Restrictions
How Coverage Limits Affect Customers
Optimum Internet Coverage
Optimum serves selected areas with fiber and a wider area with cable. Service is confirmed at the exact address. Even within the same postcode or ZIP, one street can qualify while another does not.
| Access Type | Where Available | What To Expect |
|---|---|---|
| Optimum Fiber (FTTH) | Selected neighborhoods only | Symmetric plans. Multi gig options in some areas. Not in all locations. |
| Optimum Cable (HFC) | Broader footprint | Fast downloads. Uploads are typically lower than on fiber. |
| Apartments and MDUs | Address and building dependent | Install options can vary with building wiring and permissions. |
Quick tip from Ties: run an address check before you compare speeds. If fiber is not live at your place, consider the highest cable tier and wire in key devices for more consistent results.
Optimum Apps: Manage Service From Your Phone
My Optimum for billing and Wi-Fi • Optimum TV for streaming and Cloud DVR
My Optimum on Android
Pay your bill, view alerts and check outages. Update your Wi-Fi name and password, see network details and run basic internet troubleshooting without calling support.
My Optimum on iPhone
The iOS app mirrors Android features with quick bill pay, notifications and Wi-Fi tools. Handy if you want to tweak settings or restart equipment from the sofa.
Optimum TV App
If you have Optimum TV, stream live channels, browse the guide, manage Cloud DVR and use Restart on select programmes. You can also use your phone as a remote for quick channel changes.
Can You Use Optimum Internet on Multiple Devices?
Power Your Entire Home with a Single Optimum Internet Account
SUPPORT FOR MULTIPLE DEVICES
Connect phones, laptops, tablets and TVs all at once with Optimum. There is no fixed device cap; performance relies on your tier and home network.
SINGLE ACCOUNT FOR THE HOUSEHOLD
A single Optimum account handles connections for the family or roommates. As Ties the broadband expert, I suggest Whole Home Wi-Fi add-ons for homes with dead zones.
SMARTPHONE COMPATIBILITY
Android and iPhone users enjoy steady Wi-Fi for daily tasks, calls and media through Optimum's equipment.
LAPTOP AND COMPUTER SUPPORT
Dependable service for Windows, macOS or other platforms supports productivity, play and content. Use Ethernet for desktops to maximize stability.
SMART TV AND STREAMING DEVICE COMPATIBILITY
High-quality streaming on TVs and devices like Fire TV or Roku. Optimize placement or add extenders for consistent viewing.
What Paid Extras Does Optimum Internet Offer?
Six common add-ons with current standard pricing
Whole Home Wi-Fi
Mesh Wi-Fi add-on that supplies extenders for wider coverage. $5 per month for the first 6 months, then $10 per month. Subscription renews monthly until cancelled. Availability varies by area.
Gateway Equipment Fee
Monthly charge for the Optimum gateway. $5 per month for the first 12 months, then may increase by up to $5 per year until standard rates are reached. Limit one per household.
Optimum Stream Device
Optional streaming box for live TV and apps when paired with Optimum TV service. $12 per month per device at standard rates.
Home Phone
Optional landline with unlimited US calling and common features. $25 per month. You can add up to three extra lines for $14.95 per line per month.
Service Protection and Total Care
Extra support options. Service Protection is $8 per month. Total Care tiers are $15, $20, or $30 per month, which add broader tech support and coverage levels.
Internet Security by McAfee
Optimum’s antivirus and security add-on. $2.99 per month at standard rates.
Does Optimum Internet Offer Business Broadband?
Residential for Homes • Optimum Business for Professional Needs • DIA if You Need an SLA
Optimum for Home, Optimum Business for Work
Optimum’s residential service is built for households with unlimited data, a supplied gateway and optional extenders. Businesses should look at Optimum Business for features like static IP blocks, business Wi-Fi, LTE failover and 24/7 support. If uptime and response targets are critical, ask for Dedicated Internet Access with a written service level agreement. That route adds cost but brings clear commitments on availability and performance. As Ties the broadband expert, my rule is simple: if downtime risks revenue or reputational damage, pick a plan that includes an SLA and failover from day one.
Optimum Internet vs Budget Providers: Is It Worth Paying More?
Why Many Households Select Optimum Over Cheaper Options
WHY CHOOSE OPTIMUM INTERNET?
Optimum provides a mix of cable and fibre internet with speeds up to 1 Gbps or more in select areas. Most plans have no data caps, and bundles with TV and phone can save households money. Modern Wi-Fi 6 equipment ensures strong in-home coverage. If you want a balance of speed, flexibility, and value, Optimum is a strong choice.
LIMITATIONS OF BUDGET PROVIDERS
Very cheap ISPs often add hidden charges like equipment rentals or big price jumps after promotions. Slower speeds at peak times, limited support, and outdated hardware are common. For homes that stream, game, or work remotely, these limitations quickly become frustrating.
How to Self-Install Optimum Internet: Step-by-Step Guide
From Box to Browsing in Four Simple Steps
1. Unbox Your Self-Install Kit
Inside you’ll find the Gateway 6 (Wi-Fi 6E), power cord, coaxial or fiber jumper, Ethernet lead and a quick-start card with a QR code. Scan that code now — it opens Optimum’s self-setup app and shaves minutes off the process. Ties’ tip: keep the box until everything is live, just in case you need the barcode later.
2. Plug In & Power Up
• Cable: hand-tighten the coax from the wall to the Cable port.
• Fiber: snap the green fiber jumper into the white ONT box, then into the Fiber port.
Finish by connecting power. The light will blink, then turn solid when the line syncs (up to 10 min on fiber). Avoid tucking the Gateway behind a TV — Wi-Fi likes fresh air.
3. Activate with the Optimum App
Open the self-setup link from the QR code or visit install.optimum.com. Enter your 13-digit account number and follow the on-screen checks. The Gateway will download the latest firmware and reboot once. Leave it powered during this step.
4. Name Your Wi-Fi & Connect Devices
When prompted, choose a unique network name (SSID) and strong password. Re-join phones, laptops and smart TVs. If you have Wi-Fi extenders, the app will walk you through pairing them next. Ties’ tip: write the new credentials on the kit sleeve for future reference.
Does Optimum Internet Come With Free Installation?
Optimum Installation Fees at a Glance
Installation & Activation Costs
• Self-install kit: $0 when you order online—just plug in the Gateway and activate in the Optimum app.
• Professional install: Typically $60–$100 if you need a technician to run coax or fiber lines, mount an ONT, or troubleshoot signal issues.
• Any one-off fees appear during the address check and must be accepted before you place the order.
Promos & Waivers
Optimum often runs “FREE professional installation” or “free self-install kit” promos—especially on 500 Mbps+ and 1 Gig fiber tiers, or when you order online. These offers change by region and speed tier, so:
1. Enter your address.
2. Review the order summary for the Install line item.
3. Apply any promo code the page suggests.
Ties’ tip: If the fee isn’t waived today, try checking again near a holiday weekend—Optimum often rolls out free-install deals during major promo windows.
How Expensive Is Optimum Internet in 2025?
Breaking Down Monthly Costs and Value for Money
Optimum Internet Monthly Costs
Promos often start at $40 per month for 300 Mb in eligible areas. Optimum publishes a $300 per month standard rate for 8 Gig fibre. Price locks run from 1 year on lower tiers to 5 years on 8 Gig. When the lock ends, bills can increase by up to $15 per year until the standard rate applies. Service is month to month and has no data caps.
Is Optimum Worth the Price?
Optimum can be worth it if you value contract free flexibility and symmetric fibre. Weigh the speed you need against the post lock price and check the gateway and extender line items. Compare with rival fibre or fixed wireless offers in your postcode before you choose.
Optimum Internet Speed Guarantee: What’s Included
Typical Speeds on the Label • No Minimum Speed Guarantee • 60 Day Money Back for New Service
HOW OPTIMUM HANDLES SPEED
Optimum publishes a Broadband Facts label for each plan that lists typical download, upload and latency. Residential terms say actual speeds vary and are not guaranteed. There is no minimum speed guarantee for home plans. If performance is disappointing at the start, new customers can use the 60 day money back guarantee on the monthly Internet fee. Service is contract free, so you can cancel later if the connection still does not meet your needs, subject to returning any leased equipment.
Does Optimum Internet Require a Landline?
Cable and fiber options, no phone line necessary
Optimum Cable and Fiber Internet - No Landline Needed
Optimum delivers internet through cable or fiber straight to your place, without relying on a phone line. For voice needs, stick with cell service or bundle their VoIP phone. Ties the broadband expert notes: if you add phone, it's internet-based, so keep a charged mobile handy for outages.
Adding Phone Service
Optimum's phone is an optional VoIP add-on that uses your broadband. It includes unlimited U.S. calling for about $25/month but requires power and internet to function. If you need a traditional line that works without electricity, look at other providers.
What Are the Alternatives to Optimum Internet?
Top 3 Alternatives to Optimum Internet in 2025
Verizon Fios
Full fibre service across much of the Northeast including New York and New Jersey. Known for symmetric speeds and low latency on eligible addresses. Use the address checker to confirm availability on your street.
Spectrum
Wide cable footprint with strong presence in New York City and many other markets. Fast downloads and simple self install in many homes. Uploads are typically lower than fibre, so check needs for video work or frequent uploads.
Frontier Fiber
Significant fibre coverage in Connecticut and selected neighbouring areas. Symmetric plans suit cloud backups, creator uploads and video calls. Availability is address based, so verify your property details.
Optimum Internet vs Xfinity: Which is Better for You?
Optimum vs Xfinity: Performance, Pricing and Features Compared
Pricing and Value
Optimum starts at $40 per month for 300 Mb with no contracts or equipment fees, though prices rise yearly. Xfinity often has lower intro rates but adds modem rentals and data caps on some plans. As Ties the broadband expert, compare the total cost over 12-24 months, including fees and post-promo jumps, before deciding.
Speeds and Performance
Optimum offers cable up to 1 Gb and fiber up to 8 Gb with symmetrical uploads on fiber. Xfinity provides cable up to 2 Gb and fiber up to 10 Gb in select spots. Real results depend on your address and setup; wired Ethernet cuts latency for gaming and 4K, while extenders help larger homes.
Customer Service and Extras
Optimum has 24/7 U.S.-based support and a free Wi-Fi 6 gateway. Xfinity offers extended hours, a robust app and strong TV bundles. If you want one provider for internet and entertainment, Xfinity shines; if you prefer no-contract simplicity with solid hardware, Optimum fits well.
Google Fiber vs Verizon Fios: Which Should You Pick in 2025?
Fiber First vs Mixed Network • Uploads and Latency • Plan Structure • Extras
Network Tech and Where Each Wins
Verizon Fios delivers a dedicated fiber network with symmetric speeds and reliable low latency across comparable plans. Google Fiber operates an all-fiber setup in select cities, emphasizing symmetric multi-gigabit options where available. Both shine in urban areas, but availability differs by neighborhood. Always verify service at your specific address, as coverage can change street by street.
Top Speeds, Uploads and Latency
Google Fiber provides tiers up to 8 Gig in certain markets like parts of Kansas City, Atlanta and Austin. Most plans feature matching upload and download speeds. Fios tops out at 2 Gig with included whole-home Wi-Fi on its 1 Gig and 2 Gig options. Average ping times on Fios remain impressively low for everyday use. For heavy uploaders like video creators, the fiber symmetry from either service outperforms traditional cable.
Plans, Promos and Extras
Google Fiber focuses on straightforward monthly pricing with no contracts and a 30-day satisfaction guarantee for new sign-ups. Discounts for bundling or autopay might be available. Fios often includes extended price guarantees on key plans and pairs higher tiers with streaming incentives. If chasing the fastest download speeds is key, Google Fiber's 8 Gig option stands out in supported spots. For those prioritizing a bundled router and mesh Wi-Fi on gigabit levels with stable pricing, Fios holds appeal.
Bottom Line
Choose Google Fiber if it's offered at your home and you seek symmetric ultra-fast speeds without long-term commitments. Opt for Verizon Fios if you're in its service area and want a proven fiber backbone with minimal latency and promotional price locks. If Google Fiber isn't yet at your address, weigh Fios fiber against any local alternatives before committing.
Optimum Internet vs T-Mobile 5G Home Internet: Which Makes More Sense in 2025?
Fixed Line vs Fixed Wireless • Availability • Speed Consistency • Pricing • Setup
How They Reach Your Home
Optimum uses fiber in some areas and cable elsewhere. Availability is address specific. T-Mobile Home Internet is delivered over 5G and LTE and also depends on your exact address and signal quality. Check eligibility for both before comparing plans.
Speed and Latency Expectations
Optimum Fiber offers symmetric tiers up to 8 Gig where available, while Optimum cable provides fast downloads with lower uploads. T-Mobile lists typical 5G Home downloads that vary by location and signal, with averages around the low-to-mid hundreds of Mbps. For stable ping, a wired Optimum connection usually wins.
Pricing Approach and Data
Optimum bills monthly with promos that vary by plan and area. T-Mobile promotes a 5-year Price Guarantee on Home Internet with unlimited data. Taxes, fees and offer terms still apply on both, so compare the full 12 to 24 month cost including equipment and any install fees.
Setup and Equipment
Optimum provides a gateway and can send a technician for fiber installs. T-Mobile ships a 5G gateway for self-setup and lets you try the service with a short test period. Place the gateway by a window for the best signal. With Optimum, use Ethernet for key devices and consider extenders for large homes.
Quick Picks
Choose Optimum Fiber if your address qualifies and you want low latency and strong uploads for work or creation. Choose T-Mobile 5G Home if you prefer easy self-install, predictable pricing and you have solid 5G coverage. If your Optimum address is cable only and your uploads matter, test both and keep the one that performs best in your home.
How many customers does Optimum Internet have in 2025?
Optimum’s subscriber base compared with major U.S. ISPs
Optimum Internet customer numbers
As of June 30, 2025, Optimum reports 4.3 million broadband subscribers across cable and fiber. Its fiber base reached 663,000 customers after strong year over year growth. Figures change each quarter, and availability varies by area.
Comparison with major ISPs
Xfinity (Comcast): 31.54 million domestic broadband customers at Q2 2025.
Spectrum (Charter): 29.9 million internet customers at Q2 2025.
AT&T: 9.8 million AT&T Fiber customers and over 1 million Internet Air fixed wireless customers at Q2 2025.
Optimum Internet Awards and Industry Recognition
Independent Results and Our 2025 Verdict
PCMag Regional Recognition
In 2024, PCMag listed Optimum Fiber as the best and fastest ISP in New York and New Jersey based on its regional methodology. This was reported by Optimum and its parent company from PCMag findings.
Ookla Speedtest Awards
In 2025, Ookla Speedtest analyses cited Optimum Fiber as fastest and most reliable in New York and New Jersey, with lowest latency and best gaming in parts of New York, New Jersey and Connecticut. These awards are based on Speedtest Intelligence data for fixed networks.
ACSI Satisfaction Benchmark
The 2025 ACSI study shows Optimum Fiber at 71 out of 100, up from 66 in 2024. Top scoring fiber providers post results near 76, so Optimum Fiber trails the leaders but improved year over year.
J.D. Power Residential Study
The 2024 J.D. Power residential ISP study lists Verizon as highest in the East region, with other winners across the South, West and North Central. Optimum is not the regional winner in the East in that report.
Our 2025 Editorial Verdict
Balancing multi gig fiber speeds against service consistency, our team scores Optimum at 6.5 out of 10 for 2025. This is the lowest score among the national ISPs in our own rankings this year.
Common Complaints About Optimum Internet from Real Users
We checked recent reviews and reports in Aug 2025 to surface the three issues you are most likely to encounter
Price Changes and Billing Clarity
Many customers report bills rising after a price lock ends and confusion over added charges. Optimum terms allow annual step ups toward the standard rate. To stay on top of it, review each statement, save order summaries and keep notes from any billing calls.
Customer Service and Cancellation
Long waits, repeated transfers and difficulty cancelling or getting credits are common themes in public complaints and surveys. If you need to cancel or dispute a charge, ask for a case number, save chat logs and escalate to your state public service commission or the FCC informal complaint portal if needed.
Reliability and Outages
Users in some areas report service interruptions or slowdowns, especially at peak times on cable. Check the outage map when service drops and run a wired speed test before contacting support so you have clear evidence of the issue.
How to Cancel Your Optimum Internet
Simple Steps to Cancel Optimum Internet
Cancelling Your Service
Call Optimum on 877-694-9474 or log into optimum.net to request cancellation. Service usually ends at the close of your billing cycle. Bills are not prorated except in CT and NJ. Return all rented equipment promptly to avoid fees. New customers can claim the 60-day money back guarantee on the internet service fee. Always keep proof of return and check your final bill for accuracy.
Can Optimum Internet Be Trusted?
We Assessed Optimum on Four Reliability Pillars
FCC Oversight & Compliance
Optimum meets FCC standards for transparency in speeds and privacy. Report issues directly to the FCC for independent review if needed.
Unlimited Data & No Restrictions
No caps mean predictable service for streaming and downloads. As Ties the broadband expert, this reliability factor stands out for active users.
Built-in Network Security
Features like DDoS protection and secure browsing are standard. Customize via the app to fit your household's needs.
Dependable Fiber Infrastructure
Expansions deliver consistent high speeds in available zones. While coverage varies, ongoing improvements enhance overall trustworthiness.
BEST OPTIMUM INTERNET DEALS IN 2025 🔓
🟩 “Simple month to month plans, unlimited data, and symmetric uploads on Optimum Fiber where available.”
Optimum Internet – 2025 Offers
Browse Optimum’s latest fiber and cable plans for 2025. You get a modern Wi Fi 6 or 6E gateway, optional extenders for larger homes, and a 60 day money back window on the internet service fee for new customers.
See Optimum DealsOptimum Internet: Trial and Satisfaction Policy
60 Day Window • What Is Excluded • How To Claim
60 Day Money Back
Request a refund of the monthly internet fee within 60 days if you are not satisfied.
What Is Excluded
Taxes, installation and equipment are outside the refund. Return any leased gear.
How To Claim
Contact Optimum within 60 days with your account details and request the refund.
Optimum Internet Review Rating Breakdown
Optimum Internet achieves a 6.5 out of 10 Overall Rating
How We Rate Optimum Internet
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for all our ISP Reviews to provide an accurate and unbiased fair comprable score for all internet service providers..
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
Optimum Internet Review: Why It Scores 6.5/10 in 2025
Why Optimum Delivers Value in Speed but Struggles with Satisfaction
Optimum Internet: Fast Fiber Where Available
Optimum offers unlimited cable and fiber with no contracts, making it straightforward for speed seekers. As Ties the broadband expert, I value the multi-gig options and free gateway, but customer service issues drag down the experience.
If you need reliable uploads or top-tier support, competitors may edge it out. For affordable high speeds in covered areas, Optimum earns a 6.5 overall from us.
PERFORMANCE
Strong fiber speeds up to 8 Gbps, though cable uploads lag behind.
VALUE FOR MONEY
Good intro pricing, but expect increases and potential fees.
CUSTOMER EXPERIENCE
Easy self-install, but support can be inconsistent based on reviews.
AVAILABILITY
Regional coverage in 21 states, with fiber expanding but not universal.
REPUTATION
Known for speeds but criticized for billing and service reliability.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT OPTIMUM INTERNET
FREQUENTLY ASKED QUESTIONS ABOUT OPTIMUM INTERNET
What most people want to know about Optimum Internet in 2025
Does Optimum Internet guarantee my speed?
Optimum provides estimated speeds based on your location at signup. Fiber often hits or beats those numbers when tested directly to the gateway. If issues persist after checks, you can pursue options per Optimum's policies and FCC rules. Use a wired test for the best accuracy.
How long does Optimum installation or activation take?
Self-installs activate quickly via app if pre-wired. Tech visits for new setups last 1-3 hours and are set within a few days, varying by area and plan.
What equipment does Optimum provide?
A free Gateway 6 with WiFi 6E comes with most packages. Your own compatible modem works too, but Optimum's ensures full support. Add extenders for bigger homes.
Will Optimum raise my price mid-term?
With no contracts, rates can adjust, but changes are outlined upfront. Promos run 12 months before standard pricing kicks in. Review your statement for specifics.
Are there any current Optimum Internet discounts?
Optimum offers deals like free setup, bundle savings or credits for new signups. Promotions differ by zip code—input your address on their site to view today's options.