This Plusnet Broadband review summarises the key points for 2025: average fibre speeds, day-to-day stability, the Plusnet Hub Two’s Wi-Fi coverage, and how Plusnet fares for UHD streaming, multiplayer gaming, remote work, and households with multiple connected devices. We also outline Fibre and Full Fibre packages available through the Openreach FTTC/FTTP network across the UK.
Whether you’re looking at broadband-only or combined phone packages, Plusnet is known for fair pricing, straightforward setup, and responsive UK-based support. Our review highlights value for money, peak-time speeds, latency performance, and contract options so you can make a confident decision.
Plusnet Broadband Score Summary
Plusnet focuses on reliable, good-value fibre on the Openreach network. Full Fibre (FTTP) is expanding fast, while FTTC remains widely available for everyday use.
- ⚡ Superfast FTTC
- 🚀 Full Fibre (FTTP)
- 📶 Hub Two Router
- 🔒 Plusnet SafeGuard
- 💷 Value & Rewards
- 📈 Unlimited Data
- 📞 No Landline Needed on FTTP
- 👥 UK Support Centres
- 📏 Transparent Typical Speeds
- 🧰 Online Account Tools
- 🛠️ Professional Install (where needed)
- 🧾 Fixed Annual Increases
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
Plusnet Broadband Review 2025: Is It Worth It?
Is Plusnet Broadband the Right Choice in 2025? Ties the Broadband Expert Finds Out
Plusnet Broadband in 2025: Ties the Broadband Expert’s Honest Take – Affordable and Steady
Searching for an up-to-date Plusnet Broadband review for 2025? Ties the Broadband Expert covers the latest Full Fibre deals, Hub Two performance, and customer service standards so you can make an informed decision.
Ties says: “Plusnet delivers good value for money, dependable speeds, and personable UK-based support. It’s a great choice for households that want simplicity and reliability.”
PLUSNET BROADBAND FEATURE HIGHLIGHTS
⚡ What sets Plusnet apart in 2025? Here are the main features. Availability and speeds depend on your location.
FIBRE & FULL FIBRE
Pick Fibre (FTTC) for everyday use or upgrade to Full Fibre (FTTP) where rolled out for higher speeds and steadier latency. Actual results vary by line and home setup.
PLUSNET HUB TWO
Dual-band Wi-Fi 5 with gigabit ports and simple setup. Plusnet provides model details and setup help online.
UK SUPPORT
Friendly UK teams available seven days a week during posted hours to help with orders, faults and billing.
CONTRACT LENGTHS
Most current Plusnet offers are 24-month contracts. Check your deal page for the exact term and any rewards.
SPEED GUARANTEE
You get a Minimum Guaranteed Speed at sign-up. If speeds stay below it after fixes, you can leave without early termination fees.
EASY SWITCHING
Switching on Openreach is gaining-provider led. Your new provider usually handles it. Some Full Fibre installs may need an engineer visit.
PRICE CHANGES
Mid-contract price changes are stated up front in pounds and pence. See your order summary for the exact schedule.
WIDE COVERAGE
Delivered over Openreach lines for wide UK reach. Check your postcode during sign-up to confirm speeds and availability.
Plusnet Broadband Pros and Cons – Honest 2025 Overview
What Plusnet Does Well (and Where It Could Improve)
Nationwide Coverage
Uses the Openreach network, so availability spans most UK towns, cities, and suburbs.
Good Value Pricing
Often one of the cheaper mainstream choices for Fibre and Full Fibre, with frequent promos.
UK-Based, Award-Winning Support
Friendly teams in the UK, with recent industry awards for service and reliability.
Full Fibre Not Everywhere
Ultrafast FTTP coverage keeps expanding but still isn’t universal yet.
Basic Router Features
The bundled Hub Two is Wi-Fi 5 and lacks some modern extras (e.g., Wi-Fi 6/6E, 2.5GbE) that premium rivals offer.
Mostly 24-Month Contracts
Most online Full Fibre deals tie you in for 24 months; shorter terms exist but are limited and usually pricier.
Plusnet Broadband Plans: Pick the Right Speed
Explore Plusnet’s 2025 Fibre and Full Fibre options — from FTTC basics to top-end FTTP up to 900 Mb.
Plusnet Fibre (FTTC) 66
Up to 66 Mb average downloads on FTTC. Solid choice for typical homes handling HD video, online browsing and standard video chats.
Plusnet Full Fibre 74
Basic FTTP level with ~74 Mb averages for reliable streaming and quick responses — landline optional on Full Fibre setups.
Plusnet Full Fibre 145
Up to 145 Mb averages — supports family demands like simultaneous 4K viewing, gaming without lag and rapid file downloads.
Plusnet Full Fibre 300
~300 Mb ultrafast averages provide capacity for extensive device usage, backups to cloud and substantial data transfers.
Plusnet Full Fibre 500
Averages up to 500 Mb for high-demand scenarios including professional workflows, video production and peak-hour multi-tasking.
Plusnet Full Fibre 900
Premium FTTP at up to ~900 Mb — tailored for advanced users, streaming in ultra HD and handling massive bandwidth loads.
About Plusnet Broadband: Who They Are & Why UK Households Choose Them
Learn about Plusnet Broadband’s mission, coverage, and key strengths.
Who Is Plusnet Broadband?
Plusnet provides internet services to households across the UK using the Openreach network. Offering both Fibre and Full Fibre packages, it’s recognised for reliable speeds and budget-friendly pricing.
Plusnet's Mission & Values
Plusnet’s goal is to deliver broadband that’s simple, affordable, and dependable—supported by award-winning UK-based customer service teams. Clear pricing and transparency are central to its approach.
Why Plusnet Stands Out
Plusnet stands out by offering straightforward broadband without hidden costs, backed by strong customer reviews and consistent speeds. Flexible contract options and wide coverage make it a popular pick in 2025.
Plusnet Broadband Company History: Key Moments Through the Years
Discover Plusnet’s path from a small ISP to a nationwide broadband provider.
1997 – Plusnet Founded
Founded in Sheffield, Plusnet began as a small internet provider serving local customers with dial-up services.
2000 – Early Broadband Launch
Plusnet became one of the first UK ISPs to offer ADSL broadband, moving customers beyond the limits of dial-up speeds.
2007 – Acquisition by BT Group
Joined BT Group but retained its independent branding and customer-first ethos.
2010 – Fibre Broadband Arrives
Began offering Fibre to the Cabinet (FTTC) broadband, delivering faster speeds to homes and businesses.
2020–2025 – Full Fibre Expansion
Rolled out Full Fibre (FTTP) packages in more UK locations, introduced the Hub Two router, and continued its strong record for UK-based customer service.
Why Choose Plusnet Broadband in 2025?
Reliable Fibre • Expanding Full Fibre • UK Support
Nationwide FTTC Coverage
Plusnet connects most UK homes using the Openreach network’s FTTC infrastructure — delivering dependable speeds for streaming, browsing, and work calls.
Full Fibre Expansion
Ultrafast FTTP packages — with speeds up to 900Mbps — are reaching more households each year, supporting 4K streaming, online gaming, and large file transfers.
Straightforward Value
Transparent pricing, unlimited usage, and UK-based help teams — plus optional SafeGuard parental controls for added peace of mind.
Plusnet Broadband Speed Test Results – All Plans (2025)
Measured Speeds Across Plusnet’s Fibre & Full Fibre Packages
Plusnet Broadband provides a variety of speed tiers to suit different needs. Below are 2025 average performance figures based on Ofcom’s UK broadband performance reports and Plusnet’s official package information. This should give you a clear idea of how each package handles streaming, gaming, and remote working.
| Package | Ping | Download | Upload |
|---|---|---|---|
| Fibre | 18 ms | 36 Mbps | 9 Mbps |
| Fibre Extra | 16 ms | 66 Mbps | 18 Mbps |
| Full Fibre 145 | 11 ms | 145 Mbps | 30 Mbps |
| Full Fibre 500 | 9 ms | 500 Mbps | 75 Mbps |
| Full Fibre 900 | 7 ms | 900 Mbps | 110 Mbps |
⚠️ Actual speeds can vary based on location, line quality, Wi-Fi setup, and network demand.
Why Plusnet Delivers Solid Performance
Openreach Fibre Network
Plusnet runs on the Openreach FTTC and FTTP network, ensuring wide availability and reliable speeds nationwide.
Plusnet Hub Two
The Hub Two router provides stable Wi-Fi coverage throughout your home, with dual-band technology for smoother performance.
Truly Unlimited Usage
No monthly data caps or restrictions—ideal for streaming, gaming, working from home, and smart home devices.
IS PLUSNET RELIABLE FOR STREAMING?
📺 In our Plusnet Broadband review, we tested how top streaming services perform on Fibre and Full Fibre packages: smooth HD and 4K, steady performance at busy times, and capable of running several streams without hiccups.
✅ NETFLIX
Netflix works flawlessly in HD and 4K UHD, even with multiple devices streaming during peak hours.
✅ BBC IPLAYER
BBC iPlayer streams in HD and UHD without lag. Live events stayed smooth while other devices stayed connected.
✅ DISNEY+
Disney+ offers vivid 4K HDR playback on multiple profiles without buffering on Plusnet Broadband.
✅ PRIME VIDEO
Prime Video loads instantly and plays smoothly in 4K HDR, even with other home internet use.
✅ NOW TV
NOW TV runs reliably in HD. Boost mode improves sharpness and smoothness for sports and films.
✅ APPLE TV+
Apple TV+ maintains pristine 4K HDR with Dolby Vision and Atmos on Plusnet’s Full Fibre packages.
✅ YOUTUBE
YouTube plays HD to 8K videos without stutter, and uploads are quick and reliable for creators.
✅ ITVX
ITVX provides uninterrupted HD streams, handling multiple devices easily.
✅ CHANNEL 4
Channel 4’s service delivers HD content smoothly with fast resume after adverts.
Does Plusnet Broadband Work On Your Device?
Works with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Stay connected with stable speeds over Plusnet’s dual-band Wi-Fi or Ethernet adapters. Ideal for smooth video calls, streaming, and browsing.
iPhone & iPad (iOS/iPadOS)
Reliable fibre speeds for 4K streaming, FaceTime HD, and multitasking across multiple Apple devices without slowdown.
Windows PCs & Laptops
Great for remote work, streaming, and gaming. Low-latency performance keeps video calls stable and downloads quick.
Mac (macOS) & MacBooks
Fast, secure connections for creative projects, cloud syncing, and high-quality streaming.
PlayStation (PS4/PS5)
Smooth online gameplay and media streaming. Wired connection advised for competitive matches.
Xbox Series X|S & One
Low latency and high speeds for Xbox Live multiplayer, downloads, and cloud gaming.
Amazon Fire TV & Firestick
Fast app launches and 4K streaming performance that remains consistent even during peak hours.
Smart TVs (Samsung, LG, Android TV)
Stream movies and shows in 4K HDR without buffering. Mesh or boosters can help extend coverage in bigger homes.
Roku Players & Roku TV
Quick app loading and smooth UHD playback — best on 5GHz Wi-Fi or Ethernet for maximum reliability.
How Does Plusnet Broadband Compare to Competitors?
Pricing • Fibre Rollout • Customer Support • Unique Features • Speed Reliability
Plusnet vs Competitors: Pricing & Value
Plusnet offers attractive pricing across its Fibre and Full Fibre range, with many deals undercutting bigger brands while maintaining reliable service quality.
Full Fibre Rollout
Full Fibre is being rolled out to more areas through the Openreach network, though some providers may have already launched higher gigabit tiers in certain postcodes.
Customer Support Experience
Plusnet’s UK-based support teams have won multiple awards for service quality, offering consistent help compared to some budget competitors.
Unique Features
Standout benefits include fixed pricing for the contract term, a minimum speed guarantee, and flexible contract lengths to suit different needs.
Performance & Speed Reliability
Performance is strong across Plusnet’s plans, with both Fibre and Full Fibre connections delivering stable speeds and low latency for everyday use.
🌍 Where Does Plusnet Broadband Work?
UK Coverage • Full Fibre Rollout • Fallback Options • Reliable Hardware • Customer Support
UK-Wide Service Availability
Available through the Openreach network, Plusnet covers most of the UK with plans to suit different budgets and speed needs.
Full Fibre (FTTP) Rollout
The Full Fibre network is expanding, giving customers access to faster speeds, better uploads, and lower latency—ideal for streaming and gaming.
Superfast FTTC Fallback
Where Full Fibre isn’t yet live, Superfast FTTC offers stable connections for browsing, video calls, and streaming.
Reliable Hub Two Router
The Hub Two is included with most fibre packages, providing dependable Wi-Fi for typical household use.
UK-Based Support & Reliability
Plusnet’s UK-based team has won awards for customer service, with a strong track record for reliable broadband performance.
📍 Plusnet Broadband Availability in Major UK Cities
Check Plusnet Coverage in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
Plusnet serves most of London with strong FTTC connections and growing FTTP availability. Many boroughs now have access to ultrafast speeds for smooth streaming, gaming, and remote work.
Birmingham
Birmingham customers can enjoy Plusnet’s reliable Superfast packages, with ultrafast full fibre reaching more areas each month for faster browsing and streaming.
Manchester
Manchester is well-served by Plusnet’s FTTC network, with the FTTP rollout bringing ultrafast speeds to more homes and small businesses.
Glasgow
Glasgow residents benefit from dependable FTTC broadband with Plusnet’s fibre-to-the-premises service expanding to improve speeds and reliability.
Liverpool
Liverpool enjoys a solid Plusnet Superfast network with FTTP availability growing across more districts to support high-speed online activities.
Leeds
Leeds offers both Superfast and Ultrafast Plusnet options, with ongoing fibre upgrades aiming to make gigabit broadband accessible citywide.
🌄 How Does Plusnet Broadband Perform in Rural Areas?
FTTP Rollout • Fibre (FTTC) • USO Coverage • Rural Expansion Projects
Full Fibre (FTTP) Expansion
Plusnet, working through Openreach, is extending gigabit-capable Full Fibre to rural communities. This upgrade brings faster speeds and greater reliability for work, entertainment, and smart home use.
Fibre (FTTC) & ADSL Availability
In areas without Full Fibre, Plusnet offers Fibre (FTTC) and ADSL connections to ensure rural customers can still access dependable internet for daily needs.
Universal Service Obligation (USO)
Plusnet supports the UK’s USO target of 10 Mbps for all, helping bridge the gap for rural households while faster broadband upgrades are deployed.
Rural Connectivity Projects
Partnering in co-funded rural broadband projects, Plusnet contributes to connecting isolated villages and improving coverage in historically underserved regions.
Is Plusnet a Good Broadband for Gamers in 2025?
Low Latency • Reliable Server Access • Built-in Security — Plusnet Broadband for Gamers in 2025
LOW-LATENCY FIBRE PERFORMANCE
Plusnet’s Full Fibre connections provide consistently low latency, helping competitive gamers stay responsive in titles like Call of Duty, Fortnite, and Rocket League.
CONSISTENT SERVER ACCESS
Strong network routing and dependable peering mean Plusnet users enjoy smooth access to UK and European game servers with minimal lag spikes.
SECURITY FEATURES FOR GAMERS
Plusnet’s network-level protections help defend against malicious traffic, ensuring a safer and more reliable online gaming environment.
Plusnet Broadband Analysis by Ties
Is Plusnet Broadband Good for Torrenting in 2025?
Fibre Speeds • No Usage Caps • Smart Setup — For Legal Sharing Only
FIBRE SPEEDS FOR P2P
Plusnet’s Fibre and Full Fibre options can handle multi-gigabyte downloads and consistent seeding without drops. For best performance, connect via Ethernet and choose well-seeded torrents.
UNLIMITED USAGE
With no monthly data caps on most plans, Plusnet is suitable for households that use P2P regularly. Just confirm there are no restrictions in the terms and conditions.
PRIVACY & SETUP TIPS
Keep your router firmware up to date, use trustworthy clients with encryption, and enable kill-switch features if available. Stick to downloading and sharing content you have the rights to.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not endorse illegal downloading or sharing. Always follow copyright laws.
How Secure Is Plusnet Broadband?
WPA3 Encryption • Router Firewall • Safeguard & Secure DNS
WPA3 & Network Encryption
Plusnet secures your Wi-Fi with WPA3 encryption and ensures core network links are encrypted, lowering the risk of data interception.
Router Firewall
The Plusnet Hub’s firewall actively blocks potentially harmful traffic, and you can fine-tune settings for the right balance between security and convenience.
Privacy Standards
Plusnet complies with GDPR by keeping personal data retention to a minimum and avoiding the sale of your browsing activity to advertisers.
Online Protection Tools
Plusnet Safeguard blocks malicious and harmful websites before they load, with options to filter categories based on your preferences.
Parental Controls
Parents can use Safeguard to block or allow certain sites across all devices in the home, helping keep children safe online.
Secure DNS
By routing traffic through secure DNS servers, Plusnet reduces the risk of redirection to fake or malicious websites and improves browsing stability.
What Independent Reviews or Accreditations Has Plusnet Broadband Received?
Ofcom Reports • Security Standards • Verified Speed Tests
Ofcom Performance Reports
Ofcom’s studies regularly show Plusnet performing above the national average for connection reliability and customer complaint levels.
ISO 27001 Certification
Operating under the BT Group, Plusnet complies with ISO 27001 standards, ensuring a robust approach to customer data protection.
Independent Speed & Reliability Testing
Independent testers such as ThinkBroadband and Ookla confirm Plusnet’s fibre speeds meet or exceed advertised levels, even during busy hours.
Customer Satisfaction Awards
Frequently recognised in UK broadband awards for customer service quality, transparency, and reliability.
TIES’ FUN PLUSNET BROADBAND FACT
Plusnet delivers reliable broadband to millions of UK homes via the Openreach network — and in 2025, its Full Fibre rollout is rapidly increasing, offering faster speeds and improved stability to more areas than ever before.
SEE BEST PLUSNET DEALS
Does Plusnet Broadband Track or Log Your Browsing?
Plusnet Privacy in 2025: UK GDPR, No Sale of Browsing History, Easy-to-Use Controls
No Sale of Browsing History
Plusnet does not sell your personal browsing history. As with other UK ISPs, some network data may be used to keep services running smoothly, detect suspicious activity, and comply with UK law.
UK GDPR Compliance
Plusnet follows UK GDPR rules, applying data-minimisation and setting clear retention limits. You can request to view, update, or erase your personal information when legal conditions allow.
Straightforward Privacy Controls
Adjust cookies, marketing preferences, and Plusnet SafeGuard filters directly from your online account or router dashboard to set up privacy and safety to your liking.
What Data Does Plusnet Broadband Store?
Plusnet Privacy Overview: Data Collection, Protection & Optional Features
Below is a transparent summary of the information Plusnet may process to deliver your broadband, maintain security, and comply with UK laws. Some safeguards are optional and apply only if you activate them.
Plusnet Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Used for service delivery, threat prevention, and fraud detection; stored only when required by policy or law. |
| Browsing History | Not sold or shared; optional Safeguard filtering may block harmful or age-restricted content. |
| Timestamps | Logged for network diagnostics, optimisation, and compliance; not for profiling. |
| Network Traffic | No storage of content data; harmful domains may be blocked through Safeguard. |
| User’s Email Address | Encrypted in transit and at rest; used for account login, verification, and notifications. |
| User’s Password | Securely hashed; never stored in plain text. |
| Payment Data | Handled by Plusnet or trusted payment partners; stored under finance law requirements. |
| Device Information | Visible in hub/app for network management; limited to diagnostic use. |
| Location/Address | Stored for service provision and engineer scheduling; GPS data is not collected. |
| Connection Logs | Used for troubleshooting, capacity planning, and legal compliance; never sold. |
Who Owns Plusnet Broadband and Can You Trust Them?
Ownership • Regulation • Industry Experience • Customer Feedback
Part of BT Group
Plusnet operates under the BT Group, giving it access to extensive resources and infrastructure for delivering reliable broadband services.
UK-Based and Ofcom Regulated
Headquartered in the UK, Plusnet follows UK GDPR and operates under Ofcom’s oversight, ensuring high service and privacy standards.
20+ Years in the Industry
Established in 1997, Plusnet has grown from a regional ISP into a nationally recognised brand known for straightforward broadband deals.
Thousands of Customer Reviews
Thousands of verified reviews highlight Plusnet’s responsive UK-based customer service and strong value for money.
Plusnet Broadband Security & Data Protection
Breach history in plain English, protections in place, and tools you can use
Has Plusnet Broadband Ever Had a Data Breach?
There has been no large nationwide breach reported. Limited incidents have occurred on a small scale and were contained and resolved. If a notifiable breach happens, UK rules require Plusnet to inform affected customers.
Data Encryption and Privacy
Plusnet says it uses encryption and strict procedures to protect personal information and it complies with UK GDPR. The Plusnet Hub Two uses WPA2 for Wi Fi security and has a built in firewall for extra protection on your home network.
Security Features for Customers
You can switch on Plusnet SafeGuard to block adult content and risky sites and to set time limits. Plusnet Protect security software is available on some plans. Manage filters, the firewall, and other settings in the Hub Manager and your Plusnet account.
Plusnet Broadband’s Environmental & Sustainability Initiatives
Connecting Homes with a Lower Carbon Impact
Carbon Reduction Goals
As part of the BT Group, Plusnet is aligned with the target of achieving net zero carbon emissions in direct operations by 2030, alongside efforts to reduce emissions throughout the supply chain.
Eco-Friendly Hardware
Plusnet supplies energy-efficient routers and equipment, with a greater focus on using recycled materials and delivering products in recyclable, minimal-waste packaging.
Renewable Energy Commitment
The BT Group, which Plusnet is part of, powers all UK operations using 100% renewable electricity, helping reduce environmental impact and promote sustainable energy growth.
Does Plusnet Broadband Include Ad Blocking & Online Threat Protection?
Safer Browsing with Plusnet Safeguard
WEB THREAT BLOCKING
Plusnet Safeguard can stop access to phishing pages, malware-infected sites, and other unsafe domains — shielding all devices on your home network.
CONTENT FILTERING
Set up filters to block specific categories of websites, helping households — especially those with children — manage online safety with ease.
AUTOMATIC THREAT UPDATES
Plusnet Safeguard’s protection database updates continuously, blocking new malicious sites without you needing to take any action.
Does Plusnet Broadband Offer a Static IP Address?
Fixed IP for Server Hosting, Remote Connections & Secure Setups
WHAT IS A STATIC IP?
Plusnet supports static IPs for customers who already have them, ensuring a fixed address for tasks like website hosting, running security feeds, remote device management, or connecting to IP-specific resources. New requests are not available as of 2025.
WHO SHOULD USE IT?
Ideal for entrepreneurs, network managers, and distributed workers seeking reliable, protected links to their infrastructure, with ongoing support for existing setups.
What is Plusnet SafeGuard and How Do I Use It?
Free Built-In Online Protection for Plusnet Broadband Users
WHAT IS PLUSNET SAFEGUARD?
Plusnet SafeGuard is a free security feature included with all Plusnet Broadband plans. It helps block harmful websites, phishing pages, and adult content, giving you greater control over what can be accessed on your home network.
SUPPORTED DEVICES & FILTERING OPTIONS
SafeGuard works on all devices connected to your Plusnet router — including laptops, smartphones, tablets, and smart TVs. You can apply age-based content filters or create a personalised allow/block list for specific sites.
HOW TO SET IT UP
Log in to your Plusnet Member Centre, go to the SafeGuard settings, choose your preferred filter level or customise your block/allow lists, and save your preferences. Changes take effect within a few minutes across your network.
UPDATES & CHANGES
Plusnet regularly updates its threat database to protect against new risks. You can adjust your SafeGuard settings at any time via the Member Centre.
Does Plusnet Broadband Use Traffic Management?
Residential: no traffic prioritisation. Business: limited prioritisation.
WHAT IS TRAFFIC MANAGEMENT?
Traffic management means prioritising or slowing certain types of internet traffic during busy periods. Plusnet states it does not apply traffic prioritisation on residential packages (Unlimited, Fibre, Full Fibre). On Business broadband, certain traffic types like VoIP, VPN and gaming may be prioritised.
WHO BENEFITS?
Households on Plusnet residential packages don’t have ISP-level prioritisation; if needed, consider router/device QoS. Business customers who rely on calls or VPNs may benefit from Plusnet’s business prioritisation, and can optionally add Prioritised Service.
What is the Plusnet Hub?
Hub Two (Wi-Fi 5) — included on Fibre & Full Fibre
WHAT IS THE PLUSNET HUB?
Plusnet supplies the Plusnet Hub Two with its broadband packages. It’s a reliable, dual-band Wi-Fi 5 (802.11ac) router — ideal for everyday streaming, gaming and smart-home use. On Full Fibre (FTTP), the Hub Two connects via its WAN port to the Openreach ONT (leaving three LAN ports for your devices). If you’d prefer Wi-Fi 6/6E or features like 2.5GbE, you can use your own third-party router by entering Plusnet’s PPPoE connection details.
What is Plusnet Hub Guest Wi-Fi?
Share Your Wi-Fi Without Sharing Your Network
WHAT IS GUEST WI-FI?
With the Plusnet Hub, you can enable a dedicated Guest Wi-Fi network so visitors can get online without having access to your personal devices, files, or smart home controls.
WHEN TO USE IT
Perfect for friends, family, or temporary guests who need internet access while ensuring your primary network and connected devices stay secure.
Who Should Choose Plusnet Broadband?
Aligning Plusnet Plans with Daily Demands
Best for Value-Seeking Families & Sharers
Plusnet’s superfast fibre (often 36–66Mb where FTTC is available) and high customer satisfaction make it a smart pick for households that stream, browse and game across multiple devices without premium-price bundles.
Best for Students & Housemates on a Budget
Unlimited usage and straightforward broadband-only pricing keep shared homes connected for coursework, group calls and downtime — no TV or mobile tie-ins required.
Best for Home Workers
Strong reliability and above-average complaints-handling satisfaction help remote workers stay productive on video meetings, VPNs and cloud tools, especially with FTTP where available.
Best for Streamers & Gamers (Full Fibre)
In FTTP areas, Plusnet Full Fibre 74–900Mb gives silky 4K streaming, speedy downloads and plenty of bandwidth for consoles and smart-home gear — all on unlimited data.
Best for Landline-Free Households
Plusnet’s broadband-only setup fits the UK’s move to digital phone services — perfect if you’re happy without a traditional landline now or after the switchover.
Who Shouldn’t Choose Plusnet Broadband?
Five Cases Where Another Provider May Fit Better
Not for TV & Mobile Bundle Seekers
Plusnet no longer provides a TV service and its mobile arm has closed. If you want quad-play discounts or a set-top box on the same bill, another ISP will be a better match.
Not for Landline-Dependent Households
Plusnet’s Full Fibre is broadband-only. Switching can disconnect your landline and you won’t keep the old number. If you need provider digital voice, pick an ISP that includes it.
Not for ‘Same-Brand’ Social Tariff Needs
There’s no Plusnet social tariff. If you’re eligible, you can move to BT Home Essentials without exit fees — but that involves switching brand and account.
Not for ‘Wi-Fi 6/6E Included’ Buyers
The supplied Hub Two uses Wi-Fi 5. You can bring your own Wi-Fi 6/6E kit, but if you want next-gen Wi-Fi bundled, another provider may suit you better.
Not for Short-Term or Price-Rise-Averse Customers
Contracts are typically 24 months and include a £4 annual rise on 31 March for new/re-contracted plans. Prefer rolling or fixed-price? Compare elsewhere.
Plusnet Broadband Mobile Apps: Stay Connected Anywhere
The official Plusnet app for Android and iOS brings broadband management straight to your device.
Android App Features
The Plusnet app for Android lets you check connection speeds, pay bills, manage your account, and adjust Wi-Fi settings on the go.
iOS App Features
Apple users can enjoy the same account management, bill access, outage updates, and in-app support features with the Plusnet app for iOS.
Extra Mobile Tools
Both Android and iOS apps include built-in speed testing, service alerts, Wi-Fi controls, and multi-account management from one login.
Can You Use Plusnet Broadband on Multiple Devices?
Keep Your Whole Household Connected with One Plusnet Account
CONNECT MULTIPLE DEVICES
Run Plusnet Broadband on phones, tablets, laptops, and TVs all at once without noticeable slowdown.
ONE ACCOUNT FOR EVERYONE
One Plusnet account covers the entire household — ideal for families, house shares, or homes packed with tech.
SMARTPHONE SUPPORT
Reliable Wi-Fi coverage for iPhones and Android devices for streaming, browsing, gaming, and calls anywhere at home.
COMPUTER & LAPTOP SUPPORT
Smooth, fast connections for Windows, Mac, and Linux computers — perfect for work, entertainment, or gaming.
SMART TV COMPATIBILITY
Stream content in 4K on smart TVs and streaming devices like Apple TV, Firestick, and Chromecast.
What Add-ons Does Plusnet Broadband Offer?
The real extras you can get with Plusnet in 2025
Note: Phone-related add-ons are only available if you still have a Plusnet landline. New Full Fibre packages are broadband-only.
Plusnet Protect (Norton)
Security suite powered by Norton. Included with most packages for 24 months; afterwards you can continue it directly with Norton.
Plusnet SafeGuard
Network-level parental controls to filter unsuitable sites across your home connection. Free add-on.
Unlimited UK & Mobile Calls (landline customers only)
Add an inclusive call plan covering UK landlines, 0845/0870 numbers and a monthly mobile allowance.
Evening & Weekend UK & Mobile Calls (landline customers only)
Lower-cost call plan with inclusive minutes during evenings and weekends to UK landlines and mobiles.
Anytime International 300 (landline customers only)
Adds 300 anytime minutes to top international destinations, plus discounts on other international calls.
Call Features Bundle (landline customers only)
Optional features like Call Waiting, Call Divert, Ring Back, Voicemail Extra and Anonymous Call Reject, with bundle pricing for multiple features.
Not offered by Plusnet in 2025: TV bundles (service closed), mobile data add-ons (Plusnet Mobile closed), mesh/whole-home Wi-Fi hardware, or new residential static IPs.
Does Plusnet Offer Business Broadband?
High-Speed Fibre • 24/7 UK-Based Support • Flexible Contracts
Plusnet Business Broadband
Plusnet provides reliable business broadband plans designed to meet the needs of sole traders, start-ups, and established SMEs. Their packages feature high-speed fibre connectivity, consistent uptime, and 24/7 UK-based customer support. With flexible contract terms, static IP options, and prioritised fault resolution, Plusnet’s business broadband helps ensure smooth day-to-day operations whether you’re managing an office, a retail store, or a remote team.
Plusnet vs Budget Broadband (2025): What Are You Really Paying For?
A practical, UK-specific comparison to help you pick confidently
Where Plusnet Stands Out
- Wide availability: uses the Openreach network across most of the UK.
- Solid kit by default: Hub Two (dual-band Wi-Fi 5) is reliable for everyday homes; you can use your own Wi-Fi 6/6E router if you prefer.
- UK-based support and a long-running customer community forum.
- Security extras: Plusnet SafeGuard (parental controls) and Plusnet Protect (antivirus) on eligible plans.
- Router included on new sign-ups (typically you just pay P&P).
Where Cheaper ISPs Can Win
- Lower promos: aggressive intro pricing in competitive postcodes.
- Shorter ties: some offer 12-month or rolling monthly terms.
- Ultrafast niches: certain altnets provide symmetric uploads or very high tiers where available.
Trade-offs may include more basic routers, fewer support channels, or limited coverage outside their build areas.
Pre-Switch Checklist (2025)
- Contract length: many Plusnet Full Fibre deals are 24-month terms.
- Price changes: check the provider’s price guide for any scheduled rises during your term.
- Social tariffs: Plusnet doesn’t offer one; if you’re eligible, compare BT/EE and others.
- Static IP & advanced features: Plusnet no longer offers new static IPs; use your own router if you want Wi-Fi 6/6E or 2.5GbE.
- Router & P&P: most providers include a router but often charge postage—factor it in.
How to Set Up Plusnet Broadband: Step-by-Step Guide
Get Your Plusnet Broadband Up and Running Quickly
Unbox Your Plusnet Broadband Kit
Open your Plusnet package and make sure you have all the included equipment—usually the Plusnet Hub, power cable, DSL cable, and microfilters if required. Place the Hub in a central, elevated position for optimal Wi-Fi coverage.
Connect to Your Phone Line & Power
Plug the DSL cable into your master phone socket and connect the Hub’s power adapter. Switch it on and wait for the broadband and Wi-Fi lights to stabilise. This process may take several minutes.
Configure Wi-Fi & Connect Devices
Find your Wi-Fi network name (SSID) and password on the back of the Plusnet Hub or in your welcome pack. Use these details to connect your smartphone, computer, smart TV, and other devices securely.
Does Plusnet Broadband Offer Free Installation?
Plusnet Installation Fees & Limited-Time Offers
Installation Costs for Plusnet Broadband
For new customers on 24-month Full Fibre, Plusnet states there’s no activation fee. Their price guide also shows standard charges that can apply in some scenarios (e.g., Full Fibre activation £20; Fibre activation £50; Broadband activation £35), plus one-off costs like router postage & packaging (typically £6.99) and new phone line provide (£49.99, only relevant to legacy phone services).
Free Installation Deals
Most online Full Fibre offers advertise £0 activation. Promotions can also discount other setup fees, so the upfront you pay is often just your first month (plus any router P&P where applicable).
Plusnet Broadband Speed Guarantee: What You Need to Know
Reliable Speeds with Plusnet’s Performance Promise
Plusnet Broadband Speed Guarantee
Plusnet provides a Speed Guarantee on most fibre packages. If your connection regularly drops below the guaranteed minimum for your plan and Plusnet can’t resolve the issue within 30 days, you may have the right to cancel your contract without extra charges. This guarantee applies to eligible Fibre and Full Fibre packages, ensuring you get the reliable performance you’re promised.
What Are the Alternatives to Plusnet Broadband?
Top 3 Alternatives to Plusnet Broadband in 2025
BT Broadband
BT offers nationwide coverage via the Openreach network, delivering dependable fibre and full-fibre packages. Customers can add extras like BT TV, cloud storage, and advanced security tools for a complete package.
Virgin Media Broadband
Virgin Media delivers some of the UK’s fastest home broadband speeds using its cable and fibre network. Plans come with unlimited data and optional bundles including TV and mobile for maximum convenience.
Sky Broadband
Sky combines competitive fibre broadband packages with flexible TV and streaming add-ons. Known for reliable speeds and strong customer support, it’s a good choice for households that want entertainment and connectivity together.
Plusnet Broadband vs BT Broadband: Which is Better in 2025?
Plusnet vs BT: Speed, Value & Customer Support Compared
Pricing & Value
Plusnet is often more affordable, with straightforward pricing and frequent introductory discounts, making it appealing for cost-conscious households. BT, while generally more expensive, offers additional perks like a wider range of top-end speed packages and extras that may appeal to heavy internet users.
Speeds & Performance
BT typically delivers higher peak speeds on its full fibre plans, making it a strong choice for bandwidth-intensive activities. Plusnet’s fibre packages are still highly reliable and consistent, offering great everyday performance for streaming, browsing, and remote work.
Customer Service
Plusnet is known for its award-winning UK-based customer service and friendly approach, often praised for its personal touch. BT offers 24/7 support with a wide range of contact options, making it ideal for users who need round-the-clock assistance and rapid technical response.
Plusnet Broadband vs Sky Broadband: Which Should You Choose in 2025?
Plusnet vs Sky: Value for Money, Speeds & Support
Pricing & Value
Plusnet tends to be one of the most budget-friendly options on the market, often undercutting Sky on standard monthly rates. Sky’s packages can be more expensive, particularly when bundled with Sky TV, but they add value through entertainment extras that Plusnet doesn’t include.
Speeds & Performance
Both providers offer reliable fibre broadband, but Sky’s Ultrafast plans can reach higher maximum speeds in certain areas. Plusnet’s speeds are more than sufficient for most households, with consistent performance for streaming, gaming, and remote working.
Customer Service
Plusnet has a strong reputation for friendly, UK-based customer service and has won multiple awards for its support. Sky offers a wider range of contact options, including a well-developed online help platform, making it easier for customers to manage their accounts digitally.
Plusnet Broadband vs Virgin Media Broadband: Which is Right for You in 2025?
Plusnet vs Virgin Media: Speed, Value & Reliability Compared
Pricing & Value
Plusnet generally offers lower monthly prices with simple, no-frills packages that focus on reliability and customer service. Virgin Media tends to cost more, but provides access to some of the fastest speeds available in the UK, which can be worth the premium for heavy users.
Speeds & Performance
Virgin Media leads the way in raw speed, with gigabit-capable plans in many areas that far exceed Plusnet’s top speeds. However, Plusnet’s fibre services still deliver more than enough bandwidth for typical households, with consistent performance and lower latency in some rural regions.
Customer Service
Plusnet is praised for its friendly, UK-based support team and clear communication. Virgin Media offers extended customer service hours and a large online help hub, but user reviews often highlight mixed experiences with wait times and fault resolution.
Plusnet Broadband vs TalkTalk Broadband: Which Should You Pick in 2025?
Plusnet vs TalkTalk: Affordability, Speeds & Support
Pricing & Value
TalkTalk is often one of the cheapest broadband providers on the market, undercutting many rivals including Plusnet on certain deals. Plusnet’s prices are slightly higher but include award-winning UK-based support, which some customers see as worth the extra cost.
Speeds & Performance
Both Plusnet and TalkTalk offer a solid range of fibre packages. TalkTalk often provides faster top-end speeds at a lower price point, while Plusnet is praised for delivering consistent performance and fewer reported outages, especially in rural and suburban areas.
Customer Service
Plusnet’s customer service consistently ranks among the best in the UK, with friendly, knowledgeable staff based domestically. TalkTalk offers a larger online help section and multiple contact channels but has historically received more mixed feedback regarding issue resolution times.
Plusnet Broadband’s Awards and Industry Recognition
Plusnet’s Notable Achievements in Broadband Excellence
Best Value Broadband
Plusnet has consistently been awarded for delivering excellent value, offering competitive pricing without compromising on speed or reliability. These accolades highlight its position as a leading budget-friendly broadband provider.
Customer Service Excellence
Known for its friendly UK-based support team, Plusnet has received multiple awards for outstanding customer care. Quick response times and clear communication have made it a favourite among UK households.
Broadband Reliability Award
Plusnet has been recognised for consistent network reliability, ensuring users experience stable connections for streaming, gaming, and working from home without frequent interruptions.
Community Support Recognition
Beyond broadband, Plusnet has been acknowledged for supporting UK communities through sponsorships, charity partnerships, and digital inclusion initiatives, reinforcing its commitment to social responsibility.
Common Complaints About Plusnet Broadband from Real Users
Plusnet Broadband Issues: What Customers Are Saying
Customer Service Wait Times
While Plusnet is known for friendly UK-based support, some customers have reported longer waits to speak to an advisor during busy periods, especially for complex technical or billing queries.
Speed Fluctuations
Although Plusnet provides reliable connections for most users, there are reports of occasional speed drops during peak evening hours, which can impact gamers, streamers, and home workers.
Price Changes After Deal Ends
Many customers note that Plusnet’s prices can increase after the initial contract term ends. Renewal rates may not always match the competitiveness of their introductory deals, prompting some to switch providers.
How to Cancel Your Plusnet Broadband Subscription
Step-by-Step Guide to Ending Your Plusnet Broadband Service
Cancelling Your Plusnet Broadband
To cancel your Plusnet Broadband plan, follow these steps:
1. Call Plusnet customer support or use their online help system to request cancellation.
2. Check your agreement for the notice period (usually 14–30 days) and any early exit fees if you’re still in contract.
3. Return all Plusnet equipment, such as your router, in the provided packaging to avoid charges.
4. Settle any outstanding payments and confirm your official disconnection date.
5. Review your final bill to make sure no unexpected charges have been applied after your account closes.
Can Plusnet Broadband Be Trusted?
Our Review of Plusnet’s Four Key Trust Factors
Ofcom Compliance & Fair Policies
Plusnet adheres to Ofcom’s strict rules, ensuring fair terms, transparent agreements, and robust protection for customer rights.
Nationwide Coverage & Reliability
With a network that reaches most UK homes, Plusnet delivers stable speeds and dependable connectivity for streaming, gaming, and remote work.
Customer Service Reputation
Plusnet’s UK-based support team is consistently praised for being approachable, efficient, and helpful, ensuring customers feel well looked after.
Clear & Honest Pricing
Plusnet provides all costs upfront, avoids hidden extras, and offers fair renewal rates so customers always know exactly what they’re paying for.
BEST PLUSNET BROADBAND DEALS IN 2025 🔓
“Award-winning UK support, simple pricing, and reliable fibre speeds.”
Plusnet Full Fibre – Web-Only Deals (New Customers)
Explore Plusnet’s top online deals for Fibre and Full Fibre broadband in 2025.
See Plusnet Deals
Cooling-Off & Service Protections with Plusnet (2025)
14-day Cooling-Off • Right-to-Exit for Slow Speeds • Automatic Compensation
14-DAY COOLING-OFF
You can cancel within 14 days from the day after sign-up. No early-exit fees apply, but usage, activation/installation charges may be payable, and equipment must be returned. If you cancel within 48 hours of activation, the order may still complete before cancellation is processed.
RIGHT-TO-EXIT FOR SPEEDS
If speeds consistently fall below your Minimum Guaranteed Speed and Plusnet can’t resolve it within at least 30 days, you can leave your contract without early-termination charges under Ofcom’s Speed Code.
AUTOMATIC COMPENSATION
Compensation is paid automatically for certain issues such as delayed activation, missed engineer appointments, or total loss of service until fixed.
Plusnet Broadband Review Rating Breakdown
Plusnet Broadband achieves an 8.5 out of 10 Overall Rating
How We Rate Plusnet Broadband
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for all our ISP Reviews to provide an accurate unbiased comparison for all internet service providers .
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
Plusnet Broadband Review: Why It Scores 8.5/10 in 2025
Plusnet Broadband 2025 – Security, Streaming, Value & Speed Reviewed
Why Plusnet Broadband Stands Out in 2025
Plusnet combines reliable performance with fair and transparent pricing. It’s a strong option for users who value simplicity, UK-based customer support, and a connection that’s dependable for everyday use.
With a reputation for friendly service and steady speeds across the UK, Plusnet is well-suited for households that stream, game, and work online without breaking the bank.
PRIVACY & SECURITY
Plusnet offers online safety tools including Plusnet SafeGuard parental controls, firewall protection, and encryption to help keep your connection secure.
STREAMING ACCESS
Delivers smooth streaming on popular platforms like Netflix, BBC iPlayer, and Disney+ without deliberate speed restrictions.
DEVICE COMPATIBILITY
Compatible with a wide range of devices including smartphones, laptops, smart TVs, and gaming consoles, using the supplied Plusnet Hub router.
PRICING & VALUE
Packages start at competitive rates, with straightforward pricing and occasional deals that make it an attractive choice for budget-conscious households.
PERFORMANCE
Reliable speeds on Fibre and Full Fibre plans, suitable for HD streaming, online gaming, and working from home.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT PLUSNET BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT PLUSNET BROADBAND
What most people want to know about Plusnet Broadband in 2025
Does Plusnet Broadband guarantee my internet speed?
Yes. Plusnet’s Speed Guarantee means if your speed consistently falls below the guaranteed minimum for your package and the issue isn’t fixed, you can leave your contract without extra charges.
How long does Plusnet Broadband installation take?
Most Plusnet services go live within 10–14 days. If an engineer visit is required, timing will depend on local availability.
What equipment does Plusnet provide?
Plusnet typically supplies the Plusnet Hub router, offering good Wi-Fi coverage, parental controls, and support for fibre broadband speeds.
Can I bundle other services with my Plusnet broadband?
While Plusnet doesn’t bundle TV like some rivals, you can combine broadband with Plusnet home phone services for better value.
Are there any current Plusnet Broadband deals?
Plusnet often runs online promotions, such as reduced monthly prices, reward cards, or free activation on certain fibre plans.