Our independent TalkTalk Broadband review for 2025 looks at what matters in a busy home. We assess evening fibre performance, stability for work-from-home, and how clearly prices and contract info are presented. As Ties the Broadband Expert, I like TalkTalk’s simple plan options and the included Wi-Fi hub that helps with home coverage on FTTC and FTTP.
If your household streams, games, and jumps on video calls at the same time, TalkTalk offers straightforward 38, 67, and full fibre packages up to 944 Mb with decent uploads for cloud backups and sharing. Coverage mainly follows Openreach availability, with some CityFibre spots, so check your postcode first. Support hours are generous, and setup is usually quick with no complicated add-ons.
TalkTalk Broadband Score Summary
TalkTalk delivers reliable broadband with competitive pricing and Full Fibre options. Coverage is through Openreach, and contracts are typically 18 months. Our research shows setup is generally smooth where fibre is accessible.
- 🚀 Full Fibre (FTTP)
- 👥 UK-Based Support
- 📶 Amazon eero Router
- 🧾 Fixed Price Promise
- 📈 Unlimited Data
- ⚙️ Bundle Options
- 📞 No Landline Needed on FTTP
- 🧰 My Account App
- 📏 Transparent Average Speeds
- 🛠️ Professional Install (where needed)
- 🔁 Mesh Add-ons Available
- 🔌 Easy Switching
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
TalkTalk Broadband Review 2025: Is It Worth It?
Is TalkTalk Broadband the Best Choice in 2025? Ties the Broadband Expert Reviews TalkTalk
TalkTalk Broadband Reviewed in 2025: Ties the Broadband Expert’s Balanced Take for UK Home Broadband
If you want simple pricing and solid fibre performance, TalkTalk is a sensible pick. Our research looks at fibre coverage on Openreach and CityFibre, everyday performance, router options and how quickly you can get help when something goes wrong.
Ties the Broadband Expert says: “TalkTalk keeps broadband fair and easy. If fibre is live on your street and you like the choice of standard terms, TalkTalk fits the bill for families and home workers.”
TALKTALK BROADBAND FEATURE HIGHLIGHTS
⚡ “What makes TalkTalk stand out for home broadband in 2025? Here are the core strengths. Availability depends on your address and plan.”
FULL FIBRE (FTTP) SPEEDS
Enjoy ultrafast downloads and low latency on TalkTalk Full Fibre where available. Great for multi-device homes with 4K streaming, online gaming and cloud storage. FTTP brings fibre to your premises for stability versus copper. Actual speeds depend on plan and postcode.
AMAZON EERO ROUTER
TalkTalk includes an Amazon eero on eligible packages to maximise coverage, with automatic updates and simple controls. Pair with mesh add-ons for wider reach and use guest networks to keep visitors separate. I am Ties, and I like how straightforward the setup is for non-techy households.
WHOLE-HOME WI-FI
Add mesh units to push signal into far corners so tablets, TVs and consoles stay quick. Results vary with layout and building materials, and placement matters. TalkTalk can advise on suitable kits during signup.
OPENREACH AREAS
In Openreach locations, TalkTalk offers FTTP packages with symmetric-style profiles. Coverage is expanding but not universal. Check your address to see what speeds you can get.
UK-BASED SUPPORT
Support teams are based in the UK and focus on plain-English troubleshooting, from moving home to diagnosing Wi-Fi issues.
BROADBAND ONLY
TalkTalk FTTP does not include a traditional landline. If you want call features, use a third-party VoIP provider and an ATA adapter.
UNLIMITED DATA
Fixed-line plans are uncapped, so heavy streaming and large downloads are fine. Peak-time performance still depends on network conditions and your Wi-Fi setup.
SYMMETRIC SPEED OPTIONS
Certain tiers offer equal download and upload speeds, which is helpful for creators, cloud backups and video calls.
PRICING POLICY
Some promotions include a price guarantee for a set period. Outside of promos, prices may change annually in line with CPI. Always review your plan terms before checkout.
TalkTalk Broadband Pros and Cons: 2025 Review
Three key strengths and three trade-offs
Value-led pricing
Generally lower-priced vs many big-brand rivals, often on 24-month terms. Actual monthly costs depend on location and plan.
Range of speeds
FTTC averages of ~38 Mb/s and ~67 Mb/s, plus Full Fibre tiers (e.g., 150/500/900) with top plans advertised up to 944 Mb/s where available.
Included Wi-Fi hub & upgrades
A Wi-Fi Hub comes as standard; Full Fibre includes a Wi-Fi 6 router. Optional mesh/coverage add-ons available on eligible lines.
Higher complaint levels
Ofcom’s recent figures place TalkTalk among the most complained-about providers, particularly for faults/service and provisioning.
Top speeds not universal
Full Fibre isn’t available everywhere; postcode-level checks are needed. Where FTTP isn’t live, slower FTTC options apply.
Limited premium TV features
TV is an optional add-on focused on Freeview and streaming apps (subs separate) rather than large bundled channel packs.
Notes: Speeds are advertised average download speeds. Availability and pricing depend on location and plan. Optional add-ons (TV, mesh Wi-Fi) incur extra cost.
TalkTalk Broadband Plans: Choose the Right Package for You
Explore TalkTalk fibre and full fibre deals available in 2025, from Fibre 35 to Full Fibre 900.
Fibre 35
Average 38 Mbps over fibre to the cabinet. Works well for smaller households, browsing and HD streaming. Typically includes the TalkTalk Wi-Fi Hub. Availability depends on your address.
Fibre 65
Average 67 Mbps. A good fit for homes with several devices and regular HD streaming. Usually supplied with the TalkTalk Wi-Fi Hub. Check your postcode for coverage.
Full Fibre 150
Average around 152 Mbps via FTTP. Strong all-round choice for families and home working. Hub 3 (Wi-Fi 6) is standard; some offers include an Amazon eero 6. Coverage delivered over Openreach or CityFibre areas.
Full Fibre 500
Average around 525 Mbps where FTTP is live. Headroom for UHD streaming, gaming and large cloud backups. Hub 3 included; select bundles may feature an eero Pro 6. Availability varies by postcode.
Full Fibre 900
Average up to 944 Mbps in eligible FTTP areas. Suited to heavy downloads and busy multi-user homes. Hub 3 included as standard; Gaming/Total Home Wi-Fi deals may include eero Pro 6. Check address to confirm Openreach or CityFibre coverage.
About TalkTalk Broadband: Who They Are and What They Offer
Learn about TalkTalk’s values, service approach and availability in the UK.
Who Is TalkTalk Broadband?
TalkTalk is a long standing UK provider offering fibre to the cabinet and full fibre broadband. Coverage is widespread on Openreach with some locations served through alternative networks. Check your postcode to confirm technology and speeds at your address.
TalkTalk's Mission & Values
The company aims to keep broadband simple, affordable, reliable and fair. Plans are presented clearly so households can choose a speed that fits without unnecessary extras.
What Makes TalkTalk Different
Clear plan names such as Fibre 35 and Fibre 65 for FTTC, plus Full Fibre 150, 500 and 900. Competitive pricing and wide availability are key draws. Hardware typically includes the TalkTalk Wi-Fi Hub, with Amazon eero options on selected full fibre deals. Actual setup and equipment can vary by plan and location.
TalkTalk Broadband Company History: Timeline of Key Milestones
Follow TalkTalk's journey from a 2003 startup to a major UK provider.
2003 - TalkTalk founded
TalkTalk begins as part of Carphone Warehouse, starting with phone services aimed at giving customers better deals. As Ties the Broadband Expert, I appreciated the early emphasis on affordability and straightforward options.
2010 - Demerger and listing
TalkTalk becomes independent from Carphone Warehouse and goes public on the London Stock Exchange to grow its broadband and phone offerings.
2015 - Data breach
A significant cyber incident exposes customer information, prompting TalkTalk to enhance data protection and pay fines.
2021 - Acquired by Toscafund
Toscafund takes TalkTalk private in a £1.1 billion acquisition, aiming to support long-term investments in services.
2022 - Acquisitions and expansions
TalkTalk acquires Virtual1 and a controlling stake in Telecom Acquisitions Ltd to boost its business connectivity options.
2025 - Financial restructuring and customer updates
Amid reports of losing around 400,000 customers in the prior year, TalkTalk refinances debts and focuses on Full Fibre rollouts through Openreach partnerships.
Why Choose TalkTalk Broadband in 2025?
Reliable Performance • Fast Fibre • Transparent Pricing
Value Pricing with Clear Annual Rises
TalkTalk sets out any fixed annual price increase in pounds and pence when you join or renew, so you know what you’ll pay during the contract—no CPI-linked surprises.
Speeds Up To 944Mb/s
On Full Fibre (FTTP), TalkTalk advertises up to 944Mb/s download—great for 4K streaming, big downloads and busy homes. Availability and actual speeds vary by location and package.
Support & Extras
Get phone and live-chat support, plus a Wi-Fi Hub included on fibre plans. You can add TalkTalk TV and stay safer online with HomeSafe web filtering and SuperSafe security.
TalkTalk Broadband Speed Test Results (2025)
Real-World Speeds for Every TalkTalk Package (ADSL, FTTC & Full Fibre)
Below are representative 2025 figures across TalkTalk’s full range. Downloads are typical averages; uploads and ping are indicative and vary by network (Openreach/CityFibre), location and setup.
| Package | Ping | Download | Upload |
|---|---|---|---|
| Fast Broadband (ADSL) | 25–40 ms | 11 Mbps | 1 Mbps |
| Fibre 35 (FTTC) | 15–25 ms | 38 Mbps | 9 Mbps |
| Fibre 65 (FTTC) | 12–22 ms | 67 Mbps | 18 Mbps |
| Full Fibre 65 (FTTP) | 8–14 ms | 77 Mbps | 20 Mbps |
| Full Fibre 150 (FTTP) | 7–12 ms | 152 Mbps | 30 Mbps |
| Full Fibre 500 (FTTP) | 6–10 ms | 525 Mbps | 70–75 Mbps |
| Full Fibre 900 (FTTP) | 6–9 ms | 944 Mbps | 110 Mbps |
⚠️ Actual performance depends on network (Openreach or CityFibre), line conditions, wiring, Wi-Fi setup and device capability.
Why TalkTalk Delivers Excellent Speeds
Openreach & CityFibre coverage
A growing FTTP footprint on both networks brings ultrafast, low-latency connections to more postcodes.
Modern Wi-Fi hardware
Current Wi-Fi 6 kit and mesh options help deliver strong whole-home coverage with fewer dropouts.
Straightforward pricing
Clear plan information supports predictable bills over your chosen term. Always check the contract summary before you switch.
IS TALKTALK RELIABLE FOR STREAMING?
📺 In this TalkTalk Broadband review, here is what we saw on fibre in 2025: stable HD or 4K, smooth play at busy times, and room for several devices at once. Ties’ tip: wire your TV or main box by Ethernet if you want the most consistent 4K sport. Results vary by device, Wi-Fi setup and location.
✅ NETFLIX
Netflix ran cleanly in HD and 4K on TalkTalk fibre. Evening family viewing stayed smooth, so film night does not freeze mid show.
✅ BBC IPLAYER
HD and supported UHD streams stayed steady. Live news and sport were reliable even with other devices active in the home.
✅ DISNEY+
Disney+ delivered smooth 4K HDR. Several profiles could run at once without a drop in quality on TalkTalk fibre connections.
✅ PRIME VIDEO
Prime Video started quickly and held steady in 4K HDR. Other downloads and smart devices carried on without slowing streams.
✅ NOW
Reliable HD for sport and entertainment. Add NOW Boost for sharper motion during live matches on TalkTalk broadband.
✅ APPLE TV+
Apple TV+ stayed sharp in 4K HDR with seamless next episode play. Bitrates held up at busy times for Dolby Vision or Atmos shows.
✅ YOUTUBE
YouTube played reliably in HD and 4K, with fast starts. Creators also saw smooth uploads on TalkTalk full fibre.
✅ ITVX
ITVX streamed in HD without fuss. Prime time viewing worked alongside browsing or gaming elsewhere in the house.
✅ CHANNEL 4
Channel 4 played in stable HD and resumed quickly after adverts. Long sessions on several devices stayed consistent on TalkTalk broadband.
Does TalkTalk Broadband Work On Your Device?
Compatible with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect Android over dual-band Wi-Fi or with an Ethernet adapter. TalkTalk routers such as the Wi-Fi Hub or eero deliver broad coverage, low latency, and optional parental controls for smooth streaming and everyday browsing.
iPhone & iPad (iOS/iPadOS)
Enjoy stable Wi-Fi and quick page loads. Full Fibre plans handle 4K streaming and FaceTime HD on multiple Apple devices without drops during busy hours.
Windows PCs & Laptops
Work, stream, and download reliably over Wi-Fi or Gigabit Ethernet. Consistent latency supports competitive gaming and clear Teams or Zoom calls.
Mac (macOS) & MacBooks
Fast and secure connectivity via Wi-Fi or Ethernet. Great for 4K streaming, large iCloud or Drive syncs, App Store downloads, and stable remote work sessions.
PlayStation (PS4/PS5)
Consistent speeds and low ping for online play and 4K media apps. Use Ethernet for best results. UPnP or NAT configuration on the router improves matchmaking.
Xbox Series X|S & One
Enjoy smooth multiplayer and Game Pass cloud streaming. Wired connections offer the lowest latency, while 5 GHz Wi-Fi performs well in most rooms.
Amazon Fire TV & Firestick
Instant app launches and dependable 4K playback on fibre. Dual-band Wi-Fi keeps streams stable across busy homes with many devices.
Smart TVs (Samsung, LG, Android TV)
Run UHD apps smoothly with consistent throughput. Add mesh Wi-Fi or Ethernet backhaul to extend coverage to distant rooms.
Roku Players & Roku TV
Fast channel loading and stable HD or 4K playback. Use 5 GHz Wi-Fi or Ethernet where available for best stability at peak times.
How Does TalkTalk Broadband Compare to Other Providers?
Pricing • Fibre Coverage • Customer Care • Extra Features • Speed Reliability
TalkTalk vs Competitors: Pricing & Value
TalkTalk keeps prices competitive for fibre deals. From what I have seen, the fixed pricing during contracts avoids mid-term jumps, though short promos from Vodafone or Plusnet can sometimes undercut it.
Fibre Coverage
TalkTalk’s network relies on Openreach for broad availability across most UK homes. Full fibre is growing, but Virgin Media’s cable setup reaches some spots faster with higher speeds in dense areas.
Customer Support & Care
Support is based in the UK, but complaints are higher than average per Ofcom data. In our checks, basic queries get handled well, though complex faults can take longer compared to providers like Zen.
Extra Features & Flexibility
Every plan includes a Wi-Fi hub, with add-ons like TV or security available. Contracts run 18 months typically, which is standard but less flexible than rolling options from smaller altnets.
Speed Reliability
Performance is reliable on Openreach, with full fibre hitting up to 944Mbps. Virgin Media pushes higher downloads in some cases, but TalkTalk’s setup feels steady for streaming and remote work.
🌍 Where Does TalkTalk Broadband Work?
UK Coverage • Fibre & Full Fibre • Openreach + CityFibre • Up to 944 Mb • Wi-Fi Hub Included
Widespread Fibre Coverage
TalkTalk serves most UK homes over the Openreach and CityFibre networks. Enter your postcode to see what’s live and the speeds available at your address.
Fibre & Full Fibre Packages
Plans start from 38 Mb on FTTC and run up to 944 Mb on FTTP—built to handle busy homes, UHD streaming, gaming and hybrid work.
Speeds on Openreach
In Openreach full-fibre areas, you can get download speeds up to 944 Mb with reliable uploads that keep video calls crisp and file transfers quick.
CityFibre Options
Selected CityFibre locations offer full fibre with near-symmetric performance, and coverage is growing as rollout continues.
Included Wi-Fi Hub
Every plan includes a Wi-Fi Hub. Add optional boosters to extend coverage and minimise dead spots in larger properties.
📍 TalkTalk Broadband Availability in Popular UK Cities
Explore TalkTalk Coverage in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
Many boroughs are served via Openreach with Full Fibre in a large number of postcodes. Run a postcode check to confirm speeds and installation options at your address.
Birmingham
FTTC is widely available with FTTP rolling out across more streets. Once fibre is installed, streaming, gaming and video calls are consistent for most homes.
Manchester
Strong footprint across Greater Manchester on Openreach. Many areas already have Full Fibre, with further builds continuing. Check your exact address for the latest status.
Glasgow
Coverage is expanding as FTTP goes live in more neighbourhoods. Where available, Full Fibre supports busy multi device homes with headroom to spare.
Liverpool
FTTP availability is growing alongside established FTTC. Families can expect fast downloads and stable evening performance where Full Fibre is in place.
Leeds
Full Fibre is live in many fibre ready zones with reliable FTTC elsewhere. Use TalkTalk’s address checker to see if Full Fibre 150, 500 or 900 is available.
🌄 How Does TalkTalk Broadband Perform in Rural Areas?
FTTP Availability • Options Without FTTP • USO Context • Network Build
Full Fibre (FTTP) Availability
TalkTalk offers FTTP where networks are live, mainly on Openreach with some CityFibre areas. Coverage is strongest in towns and growing suburbs, with more small communities added over time. Full Fibre plans suit multi-device homes and home workers.
If FTTP Isn’t Live Yet
If your postcode isn’t covered by FTTP, FTTC (Fibre 35/65) is common and works well for everyday use. In harder-to-reach spots, 4G/5G home broadband can bridge the gap. Place the router centrally and consider an external antenna if you go mobile.
Universal Service Obligation (USO)
The broadband USO is handled by BT and KCOM, not TalkTalk. Some rural premises can request a decent baseline connection through the USO when no suitable standard service is available locally.
Openreach & Altnet Build
As Openreach and altnets like CityFibre expand FTTP, TalkTalk availability improves in more places. Keep an eye on local works and recheck your address regularly for updates.
Is TalkTalk Broadband Good for Gamers in 2025?
Low Latency • Stable EU Servers • Strong Uploads | TalkTalk Broadband works for gamers
LOW-LATENCY FIBRE
Full Fibre (FTTP) typically delivers lower ping and more consistent latency than part-fibre, supporting fast reactions in games like Valorant, Apex Legends and Rocket League. As Ties the Broadband Expert, I rate TalkTalk for reliable performance where Full Fibre is available.
STABLE EUROPEAN PLAY
TalkTalk’s fibre service can deliver smooth play on UK and nearby European servers. Use wired Ethernet where possible to minimise jitter and packet loss; Wi-Fi conditions and routing can affect results.
FAST UPLOADS ON FULL FIBRE
On top FTTP tiers, upload speeds can reach up to 115 Mb/s, which helps with livestreaming, posting clips and saving games to the cloud. Actual speeds depend on your plan, network (Openreach or CityFibre) and location.
TalkTalk Broadband Analysis by Ties
Is TalkTalk Broadband Good for Torrenting in 2025?
Fibre Speeds • Unlimited Usage • Smart Setup • For Legal, Responsible P2P Only
FIBRE SPEEDS FOR P2P
TalkTalk Full Fibre offers high throughput and steady latency, which helps with large multi gig downloads and consistent seeding. For the most stable performance, connect your PC or NAS by Gigabit Ethernet and choose healthy swarms with plenty of peers.
UNLIMITED USAGE
TalkTalk residential plans are advertised as unlimited, which is helpful for frequent P2P across several devices. Check your specific plan terms and the Fair Use Policy before scheduling big transfers.
SAFETY & SETUP TIPS
Use a reputable client, enable updates and keep your router firmware current. Prefer wired links, sensible port management and trusted DNS. If you use an eero router, you can set up port forwarding in the eero app when a client needs an open port.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not condone illegal file sharing or piracy. Always share and download content legally and respect copyright.
How Secure Is TalkTalk Broadband?
Wi-Fi standards • Router firewall • HomeSafe controls • Scam & virus blocking
Wi-Fi Security on TalkTalk Routers
On TalkTalk Wi-Fi Hubs, the standard is WPA2 (some models allow mixed WPA/WPA2). On eero 6/Pro 6 (common on Full Fibre), WPA3 can be toggled on in the eero app; devices that don’t support WPA3 continue on WPA2. If older IoT gear struggles, leave WPA3 off or use a separate SSID.
Router Firewall & Updates
TalkTalk Hubs include an integrated firewall/NAT and receive automatic firmware updates when left powered on; eero also auto-updates. Manage advanced options (e.g., port forwarding or UPnP) in the router’s admin interface at 192.168.1.1 (TalkTalk Hub) or the eero app.
UK GDPR & Privacy
TalkTalk’s privacy policy explains how data is used for service delivery, billing and support. Data protection is overseen by the ICO; Ofcom regulates telecoms services and complaints (not GDPR itself).
HomeSafe Parental Controls
Turn on Kids Safe, category blocking and Homework Time from My Account. Ensure your connection uses TalkTalk DNS for filters to apply across devices (including Full Fibre).
Virus Alerts & Scam Protection
Virus Alerts help block known malware sites. Scam Protection blocks domains misused by scammers and also enables SafeSearch to filter explicit results on major search engines.
Guest Wi-Fi & Best-Practice Tips
Create a Guest Network on eero for visitors (app → Settings → Guest access). For all setups: keep unique admin/Wi-Fi passwords, review connected devices, and only enable UPnP/port-forwarding when truly needed.
What Independent Reviews or Accreditations Has TalkTalk Broadband Received?
ADR Coverage • Ofcom Rankings • Customer Surveys • Independent Ratings
ADR Membership
If your complaint isn’t resolved after following TalkTalk’s process, you can escalate to CISAS (run by CEDR), an Ofcom-approved Alternative Dispute Resolution scheme. Keep your case notes and any deadlock letter ready.
Ofcom Complaints Rankings
Ofcom releases quarterly complaints per 100,000 customers. In the latest published quarter for 2025 (Q1), TalkTalk recorded the most fixed-broadband complaints among major providers, which helps benchmark its customer service against rivals.
Customer Satisfaction Surveys
Which? gave TalkTalk a 61% customer score in March 2025 (10th of 12 providers). Uswitch’s 2025 survey shows an overall 3.82/5, with strong scores for value and speed but room to improve on customer service.
Independent Reviews and Ratings
Trustpilot’s main consumer page for www.talktalk.co.uk shows roughly 2.5/5 from about 87k reviews (as of Aug 2025). You’ll also find user reviews and speed experiences on ISPreview and ThinkBroadband.
TIES’ FUN TALKTALK BROADBAND FACT
TalkTalk brings fibre to most UK homes via Openreach, with Full Fibre coverage growing in 2025.
SEE BEST TALKTALK DEALS
Does TalkTalk Broadband Track or Log Your Browsing?
TalkTalk Privacy in 2025: How Usage Data Is Processed, UK GDPR Rights, Easy Controls
How Network and Usage Data Is Used
TalkTalk processes technical and usage data to provide and secure the service, tackle abuse and comply with lawful requests. This can include device information and details about the services you use, such as websites you visit.
UK GDPR Rights
You have the right to access your data, request corrections or deletion where appropriate, object to certain processing, withdraw consent for marketing and ask for a copy of certain data in a portable format. TalkTalk sets retention based on what is necessary for service and legal requirements.
Customer Controls
Manage marketing preferences, account security and safety features in My Account. Adjust cookie settings on TalkTalk sites and review app permissions on your devices to stay in control of how information is used.
What Data Does TalkTalk Broadband Store?
TalkTalk Privacy Basics: What’s Processed, Protected, and Optional
Here’s a clear overview of the kinds of information TalkTalk may process to run your service, keep networks secure, and meet legal duties. Some security features are optional and only apply if you switch them on. As Ties the broadband expert, I always suggest reviewing your router privacy and safety settings during setup.
TalkTalk Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Processed for service delivery, security, and fraud prevention; retained as needed for operations and compliance. |
| Browsing History | Not sold or monetised. Optional HomeSafe tools may block risky domains when enabled. |
| Timestamps | Connection metadata may be stored for diagnostics, service quality, and legal obligations. |
| Network Traffic | Content not recorded. Security features can block known malicious domains at the network edge. |
| User’s Email Address | Stored securely for account access and service notifications; encrypted in transit and at rest. |
| User’s Password | Stored as hashed credentials within TalkTalk account systems; never saved in plaintext. |
| Payment Data | Processed by TalkTalk or billing partners; kept securely under finance laws and PCI compliant practices. |
| Device Information | Device names and MACs visible in the router or app for management; limited use for connectivity troubleshooting. |
| Location/Address | Service and installation address retained to provision broadband and support appointments; no GPS tracking. |
| Connection Logs | Used for fault diagnosis, capacity planning, and compliance; not used for marketing; not sold. |
Who Owns TalkTalk Broadband and Can You Trust Them?
Toscafund & Penta Capital • Ares Investment • Ofcom Regulation • UK Operations • Customer Reviews
Privately Backed Since 2021
TalkTalk left the stock market in 2021 after a £1.1 bn takeover by Toscafund and Penta Capital. In July 2025 it secured an extra £100 m from existing investor Ares Management to support product updates.
UK-Based and Ofcom Regulated
TalkTalk Telecom Group Ltd is regulated by Ofcom and registered in England and Wales (company no. 07105891). UK oversight helps ensure clear billing and consumer protection.
Founded in 2003, Millions of Customers
Started in 2003, TalkTalk supplies fibre and full fibre to roughly 3.2 million residential lines and serves additional wholesale partners across the UK.
Extensive Public Reviews
Trustpilot and other platforms host hundreds of thousands of TalkTalk reviews. Customers often applaud low prices and solid speeds while noting that wait times for support can be long at busy periods.
TalkTalk Broadband Security & Data Protection
Track Record • Data Protection • Customer Security Tools
Has TalkTalk Broadband Ever Had a Data Breach?
In October 2015, TalkTalk was hit by a cyberattack that exposed data from 156,959 customers, leading to a £400,000 ICO fine in 2016. In January 2025, TalkTalk said it was investigating unauthorised access at a third-party supplier’s system following an online claim of ~18.8 million records; TalkTalk called that number “wholly inaccurate” and said no billing or financial data was held on the affected system.
Data Protection & Privacy
TalkTalk states it applies appropriate technical and organisational measures and complies with UK GDPR. It publishes customer privacy information and appears on the ICO’s data protection fee register (for example, registration refs Z8055937 and Z2154454).
Security Features for Customers
Network-level HomeSafe filters access to malware and inappropriate sites, and the optional SuperSafe app adds device-level protection. TalkTalk routers use modern Wi-Fi security (WPA2; WPA3 on compatible models such as selected eero units). Check your plan and router model for available features.
TalkTalk Broadband Controversies & Public Record
What Do Public Reports Say?
Has TalkTalk Broadband Been Involved in Controversies?
In its latest accounts (year to 28 Feb 2025), TalkTalk reported a £465m loss and around 420,000 fewer broadband customers, leaving a base of roughly 3.2 million. Multiple outlets also reported late payments to Openreach and CityFibre, with the Financial Times reporting that Openreach threatened to block new orders (TalkTalk later secured additional funding). Separately, on 09 Oct 2024 the ASA upheld a ruling about how mid-contract price rises were presented in TalkTalk’s ads.
Complaints and Oversight
TalkTalk is regulated by Ofcom. If your complaint isn’t resolved after 8 weeks, or you receive a deadlock letter, you can escalate to CISAS (run by CEDR) for free, independent adjudication. Ofcom’s latest quarterly data (Q1 2025) shows TalkTalk was the most complained-about broadband provider. (Note: Ofcom has decided this 8-week window will reduce to 6 weeks from April 2026.)
TalkTalk Broadband Media Coverage & Reputation
How the Media, Public and TalkTalk Itself Shape Its Reputation
Media Recognition
UK outlets frequently point to wide coverage over Openreach, sharp pricing and an expanding Full Fibre footprint. Reviews often mention optional network safety features and note that equipment and speeds depend on the plan you choose and your address.
Public Reputation
Feedback varies. Many customers report good value, others flag delays or support frustrations during busy build periods. Check recent local reviews and independent industry reporting to understand what to expect in your area.
TalkTalk’s Own Media Branding
TalkTalk presents a value first message with simple plan names, clear pricing and widely available FTTC, plus Full Fibre tiers at higher speeds. FTTC packages usually come with the TalkTalk Wi-Fi Hub, and selected Full Fibre deals include Amazon eero hardware. Availability and hardware are confirmed by postcode at checkout.
TalkTalk Broadband Environmental & Sustainability Efforts
Practical Steps Toward Lower Impact Home Broadband
Carbon Footprint Reduction
TalkTalk has cut its operational carbon footprint by 94% in the last five years. This includes powering offices and data centres with 100% renewable electricity and encouraging full fibre adoption.
Full Fibre Efficiency
Full fibre infrastructure uses up to 80% less energy than older copper networks. Tip from Ties: place your router centrally, wire in heavy use devices, and turn off unused extenders to trim energy use while keeping speeds high.
Green Initiatives and Funding
Through efforts like the Future Fibre Fund, TalkTalk provides donations to small businesses for sustainable projects. The company also supports tech for low-carbon heating to help households save on emissions and costs.
Net Zero Commitment
TalkTalk aims for net zero by 2050 with validated science-based targets. This includes employee initiatives like electric vehicle schemes and internal groups focused on sustainability.
Does TalkTalk Broadband Include Ad Blocking & Online Threat Protection?
HomeSafe and Web Protect controls in My Account, with optional upgrades in the eero app
NETWORK-LEVEL PROTECTION
Turn on HomeSafe and Web Protect in My Account to block categories and help stop access to known scam or malware sites. These tools apply at network level for devices using TalkTalk DNS and can be toggled at any time. If you change your device DNS to a third party, filters may not apply.
PARENTAL CONTROLS
Use HomeSafe to filter adult content and schedule quiet times. On many Full Fibre plans TalkTalk supplies an Amazon eero router. The eero app lets you pause the internet for profiles, label devices and add optional eero Secure or Plus for extra categories and insights.
AD BLOCKING & SAFE BROWSING
TalkTalk does not include ISP-wide ad blocking by default. For stronger ad and tracker control use eero Secure or Plus in the eero app or install a trusted browser-level blocker. Web Protect helps by blocking known bad domains and phishing sites. These tools support safer browsing but do not replace device antivirus.
Does TalkTalk Broadband Offer a Static IP Address?
Steady Addressing for Reliable Online Access
WHAT IS A STATIC IP?
A static IP assigns a fixed public address to your line. This aids in remote desktop connections, smart device management, or hosting basic services at home. Everyday users often stick with dynamic IPs, paired with dynamic DNS for similar results.
WHO SHOULD USE IT?
Suited for small offices, home workers, or tech enthusiasts needing fixed addressing. TalkTalk residential services lack static IPv4, so opt for TalkTalk Business plans or solutions like VPN relays and secure proxies. Ties the broadband expert recommends: seal off unused ports, maintain firmware, and apply unique admin passwords.
How Do I Keep My Devices Secure With TalkTalk Broadband?
Router Firewall, WPA2 or WPA3, Parental Controls, Your Choice of Antivirus
WHAT SECURITY DO I GET?
TalkTalk supplies a modern fibre router with a built in firewall, secure Wi Fi, and admin controls. You choose the device security you prefer on Windows, macOS, Android or iOS. As Ties the broadband expert, my first steps are to change the router admin password, use a strong Wi Fi key, and keep firmware updated.
SUPPORTED DEVICES & LICENCES
You can install reputable security apps on Windows PCs, Macs, and Android devices. iPhone and iPad rely on built in iOS protections plus features like malicious site blocking from trusted apps. Licences come from the security vendor you choose, not from TalkTalk.
HOW TO SET UP
Log in to your router settings, enable WPA2 or WPA3, update firmware, and review the firewall and UPnP options. Create a guest Wi Fi for visitors, then install your preferred security suite on each device and turn on automatic updates.
USING EXISTING PROTECTION
Already paying for antivirus or a security suite? Keep using it with TalkTalk. Make sure only one real time antivirus is active per device, keep definitions current, and review parental control or web filtering if you want family friendly browsing.
Does TalkTalk Broadband Use Smart Traffic Routing?
A Straightforward Approach: Reliability Over Complexity
DOES TALKTALK USE TRAFFIC SHAPING?
TalkTalk does not advertise or apply traffic shaping on its unlimited broadband packages. Speeds remain consistent without reductions during peak hours or for specific activities like streaming or gaming. Ties the broadband expert view: this simplicity helps keep daily use reliable.
FOCUS ON STABILITY
TalkTalk relies on network capacity planning and fair usage guidelines to ensure steady performance. The goal is reliable speeds and low latency for all users, without complex routing adjustments. Results can vary by location and your home setup.
What Router Does TalkTalk Broadband Supply?
The essentials in 2025 (models vary by plan and stock)
WHAT DOES TALKTALK PROVIDE?
In 2025, most new TalkTalk fibre and Full Fibre sign-ups receive the Wi-Fi Hub 3, which is a dual-band Wi-Fi 6 router. Depending on your package and stock, some customers may instead get an earlier TalkTalk Wi-Fi Hub / Hub 2 (Wi-Fi 5) or an Amazon eero 6 / eero Pro 6 unit.
Control & features: TalkTalk Hubs are managed via the router’s web admin (e.g., 192.168.1.1) and include automatic firmware updates, a built-in NAT firewall and multiple Gigabit Ethernet ports. eero units are managed in the eero app, update automatically, and support easy mesh expansion (additional eero nodes; some Echo devices can act as eero extenders).
Bands & security: Wi-Fi Hub 3 is dual-band; earlier TalkTalk Hubs are dual-band Wi-Fi 5. eero 6 is dual-band, while eero Pro 6 is tri-band. TalkTalk Hubs typically use WPA2 wireless security; eero supports WPA3 (with fallback for older devices).
For best performance: place the router in the open, keep it powered for updates, and use Ethernet for bandwidth-heavy devices (e.g., consoles/TVs). If you need whole-home coverage, add eero nodes (if supplied an eero) or consider boosters with the TalkTalk Hub.
What Is Guest Wi-Fi on TalkTalk Routers?
Share Internet Access, Keep Your Main Network Private
WHAT IS GUEST WI-FI?
Guest Wi-Fi broadcasts a separate network name for visitors. Your primary laptops, phones and smart home devices stay out of reach. Some routers also limit guests from seeing one another, which adds another layer of privacy.
WHEN SHOULD YOU USE IT?
Switch it on for short-term visitors or contractors. You can place older IoT devices on the guest network too, which helps separate them from work and personal devices on your main network.
HOW TO ENABLE IT
If your plan includes an Amazon eero, open the eero app, turn on Guest Network and share the guest password. On other TalkTalk routers, guest settings depend on model and firmware, so check the router admin page or My Account. Use a different password from your main Wi-Fi and review the setting after firmware updates.
TIPS FOR A SMOOTH SETUP
Label devices so you can spot anything unfamiliar quickly. If you use network safety tools such as HomeSafe, keep your devices on TalkTalk DNS, since changing DNS on a device can bypass filters on that device.
Who Should Buy TalkTalk Broadband?
Matching TalkTalk Packages to Everyday Needs
Connected Families
With tablets, consoles, and TVs running at once, TalkTalk’s mid-tier fibre keeps speeds consistent. The companion app lets you tap to pause Wi-Fi at dinner or set time limits for gaming sessions.
Budget-Focused Flat-Shares
Transparent pricing and no usage caps mean you can revise, stream, and play without surprise charges. Look out for gift-card signup perks that effectively shave down the first year’s cost.
Hybrid & Remote Workers
Reliable uploads help you share decks or host live webinars. If you’re often on camera, consider the speed-boost add-on to maintain headroom when everyone else in the street logs on.
Home-Based Sole Traders
From managing orders to chatting with clients, TalkTalk offers enough resilience for most solo ventures. Need a fixed IP for payment terminals? You can add one, but check if the extra fee still undercuts a business-grade line.
Streamers & Gamers
Fibre 900’s headroom keeps 4K Twitch streams smooth while your console downloads 100 GB updates in the background. Swap in a third-party router if you want advanced traffic-shaping.
Who Should Avoid TalkTalk Broadband?
When TalkTalk Packages Miss the Mark
Businesses Needing SLAs or Static IPs
Residential TalkTalk is for home use. If your organisation needs SLAs, static IPs or dedicated lines, opt for a business service such as TalkTalk Business or another business ISP.
Rural or Remote Locations
Some rural addresses still lack reliable fibre. In those cases, 4G/5G home broadband or satellite can be a better short-term fit.
Speed Enthusiasts Chasing Multi-Gig
TalkTalk’s top consumer tier is ~944 Mb. If you’re after 1.5–2Gb+ or symmetrical multi-gig, look for providers that offer it where you live.
Users Prioritising Premium Support
Need rapid, high-touch support? Business-focused or premium-service ISPs may align better than a standard residential package.
TV Bundle Maximisers
If you want extensive, integrated premium channel bundles, Sky or Virgin Media usually provide a more complete TV experience than add-on-style options.
Contract Options & Flexibility (2025)
24-Month Standard • Limited 18-Month Deals • Rolling After Term • 30-Day Guarantee
24-Month Fixed-Term (Standard)
Most TalkTalk broadband packages are on a 24-month minimum term with no set-up fee. Price changes during the term are shown up front in pounds and pence (e.g., a £3/month increase each April).
18-Month Fixed-Term (Limited/Promotional)
Some partner or promotional offers use 18-month terms. These are not always available on the main site — check the exact term at checkout.
Rolling Monthly After Minimum Term
After your minimum term ends, the service continues monthly. You can cancel with 30 days’ notice. Early termination fees only apply if you leave during the minimum term.
30-Day Great Connection Guarantee
New fibre customers can walk away in the first 30 days if they’re not happy, without early exit fees (return any loaned equipment).
Fixed Price Plus (Optional)
Optional add-on that removes mid-contract rises. After your contract ends, bills won’t rise above inflation with this add-on in place.
Home-Move Option
Moving house? TalkTalk can transfer your service. A standard home-move fee applies unless you recontract when booking the move.
DWP Jobseeker Referral (Voucher)
For eligible jobseekers via Jobcentre Plus: a 6-month, no-contract Fibre 35 voucher (scheme-specific; not a public plan).
Availability Restrictions
How Coverage Limits Affect Customers
TalkTalk Broadband Coverage
TalkTalk uses Openreach for Fibre 35/65 (FTTC) and Full Fibre tiers. Some addresses are served via alternative networks such as CityFibre. FTTP is postcode dependent. FTTC remains the fallback in areas that have not been upgraded yet.
| Coverage Type | TalkTalk (Openreach + some CityFibre) | UK Average (Ofcom Spring 2025) |
|---|---|---|
| Full Fibre (FTTP) | Postcode dependent where FTTP is built | ≈ 74% of homes |
| Superfast (mostly FTTC) | Widely offered by TalkTalk | ≈ 98% of homes |
| Rural FTTP | Variable, improving as builds complete | Below urban average |
In short, TalkTalk can deliver its fastest speeds where Full Fibre is live at your address. Run a postcode check and set an availability alert if fibre is still being built in your area.
TalkTalk Broadband App: Manage Your Service on the Move
The My TalkTalk app for Android and iPhone lets you check details, pay bills, and sort issues without picking up the phone.
Android App Features
Grab the My TalkTalk app on Android to view your account, handle payments, track data usage, test your speeds, and chat with support whenever you need.
iOS App Features
Apple users get the My TalkTalk app with tools to manage billing, monitor connections, run diagnostics, and reach out for assistance straight from their iPhone.
Extra Mobile Tools
For plans with eero routers, link up the eero app to adjust your Wi-Fi network, see who's connected, and extend coverage with additional units. It's a handy combo for keeping everything running smoothly.
Can You Use TalkTalk Broadband on Multiple Devices?
Keep Your Entire Home Online with Just One TalkTalk Broadband Account
CONNECT MULTIPLE DEVICES
Use TalkTalk on phones, laptops, tablets and smart TVs at the same time. There is no artificial device cap. Overall performance depends on your package and Wi-Fi environment.
ONE ACCOUNT COVERS YOUR HOME
One TalkTalk broadband account keeps everyone connected, ideal for families, flatshares and smart homes. As Ties the broadband expert, I recommend adding mesh if you have thick walls or a larger footprint.
SMARTPHONE SUPPORT
Android and iPhone connect quickly for streaming, browsing and video calls using the Wi-Fi 6 eero supplied on full fibre plans.
COMPUTER & LAPTOP SUPPORT
Fast, stable internet on Windows, macOS or Linux for work, gaming and streaming. Wire desktop PCs and consoles with Ethernet for the most consistent throughput.
SMART TV COMPATIBILITY
4K streaming works well on smart TVs and devices like Fire TV, Apple TV and Roku. Position the router centrally or add mesh to keep signal strong in the lounge.
What Paid Extras Does TalkTalk Broadband Offer?
Build on Your Plan with TalkTalk Extras
TalkTalk TV (TV Hub)
Add the 4K Android TV Hub for live TV, pause/rewind and 10,000+ apps. Flexible premium apps (e.g. NOW, Netflix) are supported via their own billing. Typically £5/month extra for the TV Hub.
Unlimited UK Calls Boost
Unlimited calls to UK landlines and mobiles on a rolling monthly add-on — ideal if you still use the home phone regularly.
International Max Calls Boost
Up to 1,000 minutes to selected international landlines and mobiles (50–55 countries), with discounted rates beyond the allowance.
Total Home Wi-Fi
Mesh coverage guarantee to eliminate Wi-Fi blackspots using extra devices — typically £8/month. Great for larger homes or tricky layouts.
SuperSafe Internet Security
Protect up to 10 devices with browsing protection, anti-virus and a password manager. Typically £6/month.
Voicemail Plus
Enhanced voicemail features (personal greeting, more storage, remote access) for around £1/month.
Does TalkTalk Offer Business Broadband?
Dedicated Options for Businesses of All Sizes
TalkTalk Business for Professional Needs
TalkTalk offers specialised business broadband via TalkTalk Business, including Full Fibre up to 900Mbps, static IPs, service level agreements for uptime, and dedicated support. Packages fit small teams to medium enterprises. If you require assurances on repair times, advanced routing or leased lines, this fits the bill. As Ties the broadband expert, I suggest business plans when reliability affects your bottom line—home services skip the formal SLAs and priority fixes.
TalkTalk Broadband vs Budget Providers - Is It Worth Paying More?
See Why TalkTalk Often Wins Out Over Cheaper Alternatives
WHY CHOOSE TALKTALK BROADBAND?
With nationwide reach on Openreach, TalkTalk delivers value through affordable fibre plans, phone inclusions, and TV add-ons. Pick from flexible contracts and get a capable Wi-Fi Hub included. For families or shared homes, the combo of steady speeds and optional boosts like unlimited calls makes it practical without constant tweaks.
LIMITATIONS OF BUDGET PROVIDERS
Smaller budget options might save a few pounds upfront but often restrict you to certain postcodes, skip extras like landlines or entertainment packs, and come with simpler equipment. If you hit busy periods or need quick fixes, the gaps in coverage and support can add up over time.
How to Set Up TalkTalk Broadband: Step-by-Step Guide
A Simple Walkthrough to Get Online Fast
Unbox Your TalkTalk Router Kit
Check you have your router (TalkTalk Wi Fi Hub or Amazon eero on many Full Fibre plans), a power adapter and the right cable. Place the router in a central, open spot for even coverage. Avoid cupboards and keep it off the floor for better signal.
Connect to Your Line & Power
Full Fibre (FTTP): plug an Ethernet cable from your fibre box (ONT) into the router’s WAN port, then power on and wait for the light to stabilise.
Fibre to the Cabinet (FTTC): connect the grey DSL cable from the router to the master phone socket. Use a microfilter if you do not have a filtered faceplate. Power on and give the line a few minutes to come up on your activation date.
Set Up Wi Fi & Connect Devices
For the Wi Fi Hub, follow the quick start card or visit the router admin page to confirm your network name and password. For eero, open the eero app to name your network and add extra units if you need mesh coverage. Connect your laptop, phone and smart devices to the new Wi Fi. You can create a guest network to keep visitors separate from your main devices.
Does TalkTalk Broadband Offer Free Installation?
TalkTalk Installation Fees Explained
Installation and Activation Fees
Fees depend on your address and the type of connection. For Full Fibre (FTTP), a new optical network terminal may require an engineer visit. For Fibre to the Cabinet (FTTC), a self install is common, though some homes still need an engineer. If extra work is needed, a one off connection or activation charge can apply. Where suitable equipment already exists, setup is usually simple with little or no upfront cost. Exact pricing is confirmed at checkout for your postcode.
Promotions and Waivers
TalkTalk frequently runs offers that show no setup fee on selected plans and contract lengths. Deals change through the year and can vary by location. Tip: run an address check, look for any one off fees in the order summary and proceed only once you can see whether a promo removes the charge for your line today.
How Expensive Is TalkTalk Broadband in 2025?
Breaking Down Monthly Costs and Value for Money
TalkTalk Broadband Monthly Costs
As of August 2025, Full Fibre plans start from around £35 a month on 24-month contracts, with Full Fibre 900 typically from about £38. For contracts taken on or after 12 August 2024, prices rise by a fixed £3 each April and this is shown upfront in pounds and pence. Older contracts may still use CPI + 3.7% until renewal. Your price depends on postcode, available tiers (e.g., Fibre 35/65, Full Fibre 65/150/500/900), network, and add-ons. A Wi-Fi Hub is included (one per household); setup is usually £0, but delivery charges can apply.
Is TalkTalk Worth the Price?
TalkTalk can be good value where your address supports the speed you need. We recommend running a postcode check, comparing like-for-like speeds and term length, and budgeting for the fixed £3 April rises during your contract, as well as any out-of-contract rates.
TalkTalk Broadband Speed Guarantee: What’s Included
Consistent Speeds With TalkTalk’s Minimum Performance Promise
TALKTALK MINIMUM GUARANTEED SPEED
When you place an order, TalkTalk provides a minimum guaranteed download speed for your line in the contract summary. If your actual access line speed is consistently below that figure and the issue lies on the provider’s network, TalkTalk should attempt to fix it. If it cannot be resolved within 30 days of you reporting the fault, you have the right to leave your contract without early exit fees on eligible services under the UK broadband speeds code of practice.
Does TalkTalk Broadband Require a Landline?
Full Fibre does not need a phone line. FTTC can run data only with digital voice as an option.
Full Fibre (FTTP) - No Landline Needed
TalkTalk Full Fibre connects over an optical network terminal, so there is no landline or line rental. If you want a home phone, add Digital Voice where offered or use a VoIP handset or adapter. Keep strong passwords and disable unused port forwards for security.
Fibre 35 or Fibre 65 Without a Phone
TalkTalk can supply FTTC on a data only basis so you can skip a traditional phone service. If you still need a number, add a digital voice option or use an independent VoIP provider. Availability and setup steps are confirmed during your postcode check.
What Are the Alternatives to TalkTalk Broadband?
Accurate Picks With Clear Strengths
EE Broadband
EE runs on Openreach full fibre where available and is a good fit if you want resilience for home working. Its Smart Hybrid Connect unit provides 4G backup that kicks in when the fixed line drops, with setup through compatible EE or BT hubs. Choose this if uptime matters and you like simple failover baked in.
Sky Broadband
Sky’s strength is whole home Wi-Fi and bundles. Sky WiFi Max adds a Wi-Fi guarantee, optional pods, device priority and security features. In some Openreach areas Sky also sells higher tier full fibre, so it suits families who want broadband plus TV on one bill and better Wi-Fi tools out of the box.
Virgin Media
Virgin Media is the speed play where its network is present. Gig1 advertises average download speeds around 1,130 Mbps across its footprint, with TV bundles available. Pick this if raw downstream speed is your priority and your postcode is on the Virgin network.
TalkTalk Broadband vs Sky Broadband: Which is Better for You?
A Practical, Like for Like Comparison for 2025
| What matters | TalkTalk | Sky |
|---|---|---|
| Network footprint | Openreach nationwide, plus selected CityFibre areas | Openreach nationwide |
| Typical plan names | Fibre 35, Fibre 65, Full Fibre 150, 500, 900 | Superfast 35, Superfast 80, Gigafast 100, 500, 900 |
| Uploads on FTTP | Openreach areas use lower uploads than downloads. CityFibre areas may offer near symmetric uploads. | Openreach upload profiles, lower than download. |
| Routers | TalkTalk Wi-Fi Hub on FTTC. Many Full Fibre plans come with Amazon eero and app setup. | Sky Broadband Hub by default, WiFi Max add on for stronger whole home coverage. |
| Safety and filters | HomeSafe and Web Protect controls in My Account. | Sky Broadband Shield content controls. |
| TV and bundles | Broadband first, light on TV bundles. | Strong TV bundles with Sky Glass, Sky Stream and add ons. |
| Typical contract lengths | Commonly 18 or 24 months, varies by plan. | Commonly 18 months, varies by plan. |
Who Each One Suits Best
Pick TalkTalk if you want keen prices, simple plan names and you live in a CityFibre area that offers strong uploads. It is a good match for home workers who push large files and for households that prefer a broadband only setup.
Pick Sky if you want broadband and TV under one bill, a polished app and optional WiFi Max for whole home coverage. It suits families who value easy bundling and a clear upgrade path for entertainment.
Performance You Will Notice
On Openreach FTTP, download speeds are very similar between brands at the same tier. Uploads are the key difference. If your TalkTalk address is served by CityFibre, near symmetric uploads can shorten cloud backups and content uploads. Gamers should test over Ethernet, then add mesh if rooms are far from the router or heavy walls block Wi-Fi.
Support, Setup and Extras
TalkTalk includes network safety tools in My Account and, on many Full Fibre plans, ships an Amazon eero with an easy app setup. Sky focuses on simple installs, app control and TV options. Either way, run a postcode check for engineer lead times and any setup fees before you commit.
Price Certainty
Intro offers can be sharp for both providers. The real comparison is the total over your minimum term. Read the contract summary, note any stated annual price change formula and check if a setup fee applies at your address. If you see similar totals, let uploads, router features and any TV needs decide it.
TalkTalk Broadband vs Virgin Media: Which is Better for You?
A practical, like for like comparison for 2025
| What matters | TalkTalk | Virgin Media |
|---|---|---|
| Network footprint | Openreach FTTP and FTTC nationwide, plus selected CityFibre full fibre areas | Own network. Many homes on cable DOCSIS. Growing full fibre XGS-PON footprint powered by nexfibre |
| Headline speeds | Full Fibre 150, 500, 900 where available | Gig1 averages about 1,130 Mbps down. Gig2 up to 2 Gbps in selected full fibre areas |
| Uploads | Openreach FTTP uses lower uploads than downloads. CityFibre areas may offer near symmetric uploads | Cable areas have lower uploads. Gig1 advertises about 104 Mbps up on average. Optional symmetric speeds available in some full fibre areas |
| Routers and Wi-Fi | Wi-Fi Hub 3 with Wi-Fi 6 on many plans. Full Fibre often ships with Amazon eero and easy app setup | Hub 5 on cable. Hub 5x on full fibre. WiFi Max with mesh Pods and a 30 Mbps per room guarantee |
| Security and filters | HomeSafe network filters as standard. SuperSafe add-on available | Web Safe and security tools available. WiFi Max focuses on coverage and stability |
| TV and bundles | Broadband first. Simple add-ons | Strong TV bundles. Volt benefits when paired with O2 mobile in eligible bundles |
| Typical contracts | Usually 24 months. £0 setup shown on many deals | Most broadband and TV bundles are 24 months |
Who Each One Suits Best
Pick TalkTalk if you want simple pricing, clear plan names and an easy setup. It is a good match for home workers who value stable uploads in CityFibre areas and for households that prefer broadband without heavy TV bundles.
Pick Virgin Media if headline download speed is your priority or you want broadband and TV together. Gig1 is widely available on the Virgin network. In selected full fibre areas you can step up to Gig2 and add symmetric speeds.
Performance You Will Notice
On like for like Openreach FTTP tiers, TalkTalk performs similarly to other ISPs for downloads. Uploads depend on the network at your address. Virgin’s cable areas deliver very high download speeds with lower uploads, while Virgin full fibre adds the option for symmetric tiers. For gaming and large uploads, test over Ethernet and keep a couple of wired ports free for consoles or a desktop.
Routers and Whole Home Wi-Fi
TalkTalk supplies the Wi-Fi Hub 3 on many plans and often ships Amazon eero on Full Fibre, which makes mesh expansion simple. Virgin supplies Hub 5 on cable and Hub 5x on full fibre. Virgin’s WiFi Max offers a 30 Mbps per room guarantee with mesh Pods if needed. Place the primary router in an open, central spot and add extra nodes to cover upstairs rooms or thick walls.
Price Certainty
Both brands run regular promotions. The real comparison is the total over your minimum term. Check your basket for any setup fee, note the stated annual price change and confirm contract length. If totals end up similar, decide based on uploads at your address, router features and whether you want TV in the same bundle.
TalkTalk Broadband vs BT Broadband: Which is Better for You?
A practical, like for like comparison for 2025
| What matters | TalkTalk | BT |
|---|---|---|
| Network footprint | Openreach nationwide. Also sells on CityFibre in selected postcodes | Openreach nationwide |
| Headline FTTP tiers | Full Fibre 150, 500, 900 (availability varies) | Full Fibre 150, 300, 500, 900 in many areas |
| Uploads on FTTP | On Openreach, uploads are lower than downloads. In CityFibre areas, uploads can be near symmetric | Openreach upload profiles. Lower than download on most tiers |
| Routers and Wi-Fi | Wi-Fi Hub 3 with Wi-Fi 6 on many deals. Many Full Fibre plans ship with Amazon eero and app setup | Smart Hub 2 by default. Optional Complete Wi-Fi discs with a signal guarantee |
| Whole-home guarantee | Total Home Wi-Fi add on available for mesh coverage | Complete Wi-Fi guarantees a usable signal in every room or £100 back |
| Outage backup | No standard 4G failover. You can add your own mobile hotspot | Hybrid Connect 4G backup pairs with Smart Hub 2 for automatic failover |
| Home phone | Digital home phone available as an add on. Mobile Wi-Fi calling suits most homes | Digital Voice over broadband. UK landlines are moving to all-IP |
| Typical contracts | Usually 24 months. Any setup fee is shown at checkout | Usually 24 months. Any setup or add on cost is shown during order |
Who Each One Suits Best
Pick TalkTalk if you want sharp pricing and a straightforward setup. It is a good match for home workers in CityFibre areas who benefit from strong upload speeds, and for households that do not need TV bundles.
Pick BT if you value resilience and hassle free coverage. Complete Wi-Fi gives a room by room signal guarantee, and Hybrid Connect adds automatic 4G backup on supported packages.
Performance You Will Notice
On like for like Openreach FTTP tiers, download speeds are similar. Uploads are the decider. If your TalkTalk line is on CityFibre you can see near symmetric uploads, which shortens cloud backups and media uploads. For gaming on either provider, test over Ethernet and add mesh units if walls or distance weaken Wi-Fi.
Setup, Safety and Phone
Many TalkTalk Full Fibre packages ship with an Amazon eero and the eero app for quick setup. TalkTalk also includes HomeSafe and Web Protect controls. BT supplies Smart Hub 2 as standard, can add Complete Wi-Fi discs, and provides Digital Voice over broadband in line with the UK switch to all-IP phone services.
Price Certainty
Both brands run regular promotions. Compare the total you will pay over the minimum term, including any stated annual price change and any setup or add on fees. If totals are close, let uploads at your address, the Wi-Fi guarantee and the option of 4G backup decide it.
How many customers does TalkTalk Broadband have in 2025?
TalkTalk’s subscriber reach stacked against key UK providers
TalkTalk Broadband customer numbers
In 2025, TalkTalk reports around 3.9 million broadband customers across its consumer and business divisions, based on their latest financial updates. This figure reflects a slight dip from prior years amid market shifts, but the company continues to hold a solid position with its focus on affordable fibre and bundled services. Keep in mind that these numbers can fluctuate with acquisitions or churn, so check their annual reports for the most current data.
Comparison with major ISPs
Compared to heavyweights, TalkTalk sits in the mid-tier: BT leads with over 9 million, Sky has about 6 million, Virgin Media covers around 5.7 million, and Vodafone trails with roughly 1 million. TalkTalk stands out for its value-driven approach, offering widespread Openreach access and flexible add-ons like TV or phone boosts, which appeals to households prioritizing reliability without premium extras.
TalkTalk Broadband Awards and Industry Recognition
Independent Recognition for Service and Reliability
Broadband Genie Awards 2025
TalkTalk placed 2nd for Best Customer Service in the Broadband Genie Awards 2025, based on a survey of nearly 4,000 customers. This highlights responsive support and effective issue resolution.
Expert Reviews Broadband Awards 2025
In the Expert Reviews 2025 survey, TalkTalk scored competitively in value for money and reliability categories, reflecting strong performance in affordability and network stability.
ADR and Regulatory Alignment
TalkTalk is covered by independent Alternative Dispute Resolution through the Communications Ombudsman. That gives customers a route to escalate unresolved complaints in line with UK rules.
Our 7.7 Rated Provider in 2025
In our 2025 rankings, TalkTalk scores 7.7 overall. Competitive pricing on Full Fibre, reliable speeds via Openreach, and solid customer service make it a dependable choice for value-conscious households. As Ties the broadband expert, I recommend TalkTalk if you want affordable full fibre with good real-world performance.
Common Complaints About TalkTalk Broadband from Real Users
We dug into recent reviews and reports in Aug 2025 to highlight the three problems that crop up most often
Inconsistent Speeds and Peak-Time Slowdowns
Many users report speeds dipping below expectations, especially in the evenings when demand spikes on shared Openreach lines. This hits streaming and gaming hard in busier areas. If you're on an older FTTC connection, upgrading to full fibre where available often helps, but always test your line first.
Customer Service Delays and Frustration
Long hold times and multiple transfers are common gripes, with some folks waiting days for fixes on outages or billing mix-ups. While the My TalkTalk app aims to streamline things, not everyone finds it resolves issues quickly. Reaching out via chat or social channels can sometimes speed up responses.
Installation Delays & Missed Engineer Appointments
Some customers experience postponed activation dates or missed visits while waiting for Openreach/CityFibre engineers. Under Ofcom’s automatic compensation scheme, providers (including TalkTalk) must apply credit for activation delays, total loss-of-service beyond set timeframes, and missed appointments — check your order updates and keep records so any credit is applied correctly.
How to Cancel Your TalkTalk Broadband
Step by Step Guide to Cancelling TalkTalk Broadband
Cancelling Your TalkTalk Subscription
To cancel your TalkTalk home broadband, follow these steps:
1. Switching to another provider Use the UK One Touch Switch process by placing an order with your new provider. They will coordinate the transfer and notify TalkTalk for you. Do not cancel first or you risk downtime.
2. Stopping service without switching If you are leaving broadband entirely or moving to a setup that cannot use the switch process, contact TalkTalk and give 30 days' notice. If you are inside a minimum term, early termination charges may apply.
3. Early termination charges TalkTalk publishes a table with a per month charge for each package. As a guide, common fees are £10.20 per month remaining for Fibre 35, Fibre 65, Fibre 150, Fibre 500 and Fibre 900, and £10.80 per month for legacy Fast Broadband. Example: 3 months left on Fibre 65 would be £30.60. Always confirm your exact figure with TalkTalk.
4. Cooling off rights If you ordered online or by phone you usually have a 14 day cooling off period from the day after your order. If you asked to go live within that window you will be billed for any activation and usage already provided.
5. Return any loaned kit TalkTalk may ask you to return your router or eero units. If they send a pre paid returns bag, use it promptly. Where a bag is not supplied, you may be told to keep or recycle the device. If equipment is not returned when requested, non return charges can be added. TalkTalk’s pricing page lists typical equipment charges, for example eero 6 £67.60 and eero Pro 6 £101.50.
6. Final bill and number porting Your final bill will include any charges up to the switch or cease date, plus any early termination or non return fees. If you use One Touch Switch, number porting is handled as part of the process.
Is TalkTalk Broadband Reliable in 2025?
Four Clear Indicators Customers Can Check
Ofcom Oversight & Dispute Pathways
Regulated by Ofcom. If a complaint isn’t resolved after 8 weeks or you receive a deadlock letter, you can escalate free to the CISAS adjudication scheme.
Alerts & Monitoring Tools
Broadband Proactive Alerts notify FTTC customers quickly after local Openreach outages, often before you notice issues. Track live fixes in Service Centre and manage your account in the TalkTalk app.
Straightforward Agreements
Newer contracts (from 12 Aug 2024) rise by a fixed £3 each April, stated upfront at checkout. Older contracts follow CPI + 3.7% in April, per legacy terms. From 2025, Ofcom requires rises to be shown in pounds and pence when you sign.
Scale & Independent Reporting
c.3.2 million broadband customers (Feb 2025) on Openreach/CityFibre networks. Ofcom publishes quarterly complaint rankings and annual Connected Nations/performance reports that track coverage and speeds industry-wide.
Does TalkTalk Broadband Offer a Trial Period or Satisfaction Guarantee?
Know Your Cooling-Off Rights and How the 30-Day Guarantee Works
14-Day Cooling-Off (Distance Sales)
Signed up online or by phone? You have 14 days from the day after you agree the contract to cancel. If you started service during that window, TalkTalk can charge a fair, proportionate amount for time used and any non-refundable set-up. Loaned kit must be returned.
30-Day Great Connection Guarantee (Fibre)
New fibre customers (FTTC or Full Fibre) can leave within 30 days of go-live if not satisfied. Call to cancel; early exit fees are waived. You’ll still cover any usage and set-up already incurred, and you must return any loaned equipment. This sits alongside, not instead of, your minimum-speed rights under Ofcom’s code.
BEST TALKTALK BROADBAND DEALS IN 2025 🔓
“Value-packed full fibre plans, eero router included, and reliable speeds in Openreach areas.”
TalkTalk Broadband Full Fibre – 2025 Offers
Explore TalkTalk’s latest full fibre packages in 2025. You get straightforward tiers, an eero router for solid Wi Fi, and competitive uploads in supported Openreach locations. TalkTalk includes options for TV and phone bundles with clear pricing.
See TalkTalk DealsTalkTalk Broadband Review Rating Breakdown
TalkTalk Broadband achieves a 7.7 out of 10 Overall Rating
How We Rate TalkTalk Broadband
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for all our ISP Reviews to provide a fair comparable score for all internet service providers.
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
TalkTalk Broadband Review: Why It Scores 7.7/10 in 2025
The Ups and Downs of TalkTalk’s Fibre-First Strategy
TalkTalk: Big Coverage, Budget DNA
TalkTalk’s biggest strength is reach: if Openreach or CityFibre serve your street, there’s a good chance TalkTalk can too. The Amazon eero router bundled with many Full Fibre plans is a genuine plus for busy homes.
Downsides? Older copper-based (FTTC) packages can slow at peak times and external surveys show mixed customer-service results. Factor in the fixed £3 April rise on newer contracts and you still often get a low-cost full-fibre option—just without some of the polish of premium rivals. Overall, our 2025 score is 7.7 / 10.
PERFORMANCE
Gigabit-class downloads on FTTP; uploads are generally lower than downloads. FTTC lines are distance-sensitive and can be slower in the evening.
VALUE
Aggressive pricing plus a mesh-ready Amazon eero router on many Full Fibre plans gives a strong cost-per-megabit.
CUSTOMER EXPERIENCE
Self-serve tools and Proactive Alerts help, but survey results are mixed—check the latest data for your region.
AVAILABILITY
Nationwide FTTC with expanding FTTP on Openreach and CityFibre. Use a postcode checker to see actual tiers.
REPUTATION
Praised for price and kit; mixed outcomes on service and complaints handling in external surveys.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT TALKTALK BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT TALKTALK BROADBAND
What most people want to know about TalkTalk Broadband in 2025
Does TalkTalk guarantee my broadband speed?
Your contract shows a personal guaranteed minimum speed. If wired tests stay below that level for 30 days after troubleshooting, you can leave without early-exit fees under Ofcom’s rules.
Will TalkTalk raise my price during the contract?
Yes. Contracts taken after 12 Aug 2024 rise by a fixed £3 every April, while older contracts rise by CPI + 3.7 % each April.
Which router will I get with my package?
Fibre 35/65 packages ship with the TalkTalk Wi-Fi Hub, while Full Fibre 500 and 900 include an Amazon eero 6 or eero Pro 6 for Wi-Fi 6 coverage.
How long does activation or installation take?
Remote activation takes around two working days if an ONT is already present. A new full-fibre install is typically completed in a single engineer visit.
Are there any current TalkTalk broadband discounts?
TalkTalk often promotes online-only offers such as bill credits or free eero extenders; run a postcode check on TalkTalk’s site to see what is live today.