Our independent Three Home Broadband review for 2025 looks at what matters in a busy home. We assess evening 5G performance, stability for work-from-home, and how clearly prices and contract info are presented. As Ties the Broadband Expert, I like Three’s simple plan options and the included hub that helps with whole-home Wi-Fi on 5G networks.
If your household streams, games, and jumps on video calls at the same time, Three offers straightforward plans with average speeds around 150Mbps and unlimited data for downloads and uploads. Coverage follows Three's 4G and 5G network availability, so check your postcode first. Support hours are generous, and setup is usually quick with no landline required.
Three Home Broadband Score Summary
Three provides reliable mobile broadband with a focus on 5G speeds and flexibility. Coverage is through their own extensive network, and contracts are kept simple with monthly options. Our checks show setup is usually plug-and-play where signal is good.
- 🚀 5G Mobile Broadband
- 👥 Accessible Support
- 📶 5G Hub Router
- 📈 Unlimited Data
- ⚙️ Flexible Contracts
- 🌍 Roaming Included
- 📞 No Landline Required
- 🧰 My3 App Tools
- 📏 Transparent Speed Info
- 🛠️ Easy Self-Install
- 🔁 Plan Add-ons Available
- 🔌 Easy Switching
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
Three Home Broadband Review 2025: Is It Worth It?
Is Three Home Broadband the Best Choice in 2025? Ties the Broadband Expert Reviews Three
Three Home Broadband Reviewed in 2025: Ties the Broadband Expert’s Balanced Take for UK Home Broadband
If you want simple pricing and solid 5G performance, Three is a sensible pick. Our research looks at 5G coverage, everyday performance, router options and how quickly you can get help when something goes wrong.
Ties the Broadband Expert says: “Three keeps broadband fair and easy. If 5G is available at your address and you like the choice of rolling or 24 month terms, Three fits the bill for families and home workers.”
THREE INTERNETS FEATURE HIGHLIGHTS
⚡ What makes Three a good fit for some homes in 2025? These are the core strengths. Results vary by location, so always check coverage first.
5G AND 4G AT HOME
Get online over Three’s mobile network with no landline. The hub is plug and play, so you can connect phones, laptops and TVs right away.
UNLIMITED DATA
Stream, game and back up files without usage caps on UK home broadband plans. Speed and latency depend on signal quality.
WI-FI 6 HUB
The supplied 5G Hub supports Wi-Fi 6 and has Ethernet ports for consoles or smart TVs. Use a mesh system if you need wider coverage.
OUTDOOR HUB OPTION
Where indoor 5G is weak, the Outdoor Hub locks onto stronger outdoor signal and feeds an eero 6 router inside for better whole home Wi-Fi.
QUICK SELF-SETUP
Most homes can self install in minutes and there is usually no upfront fee on pay monthly plans. Just plug in and follow the on screen steps.
FLEXIBLE CONTRACTS
Pick a lower monthly price on 24 months or go flexible with a 30 day rolling plan. Check the latest offers for what is available at your address.
MONEY BACK GUARANTEE
Try it with a 30 day money back guarantee if coverage or speeds are not right for your home. See the plan terms for details.
CHECK COVERAGE
Performance depends on 5G or 4G availability, building materials and network load. Use the postcode checker before you order.
PRICING NOTES
Deals and prices change over time. Annual price adjustments may apply under your contract. Review the latest T&Cs at checkout.
Three Home Broadband Pros and Cons: 2025 Review
The Key Strengths and Weaknesses of Three Home Broadband
Fast 5G Speeds
Three’s 5G plans offer average speeds around 150Mbps, up to 700Mbps in good coverage, keeping streaming smooth, downloads quick, and online play responsive.
Simple Pricing and Setup
Straightforward packages and a 5G hub on most plans. As Ties the Broadband Expert, I like how simple this is for busy homes.
Unlimited Data
Unlimited data helps with heavy usage like cloud backups, large file sharing, and crisp video calls compared with capped plans.
Availability Depends on 5G Coverage
Service depends on Three's 5G network, so some areas will need to wait for better coverage or settle for 4G speeds.
Higher Latency Than Fibre
Latency can be higher than fixed fibre. If you need low latency for gaming, other options may suit better.
Mixed Customer Service Reviews
Some users report issues with support, though the 30-day money-back guarantee provides a safety net.
Three 4G/5G Internet Plans: Choose the Right Package for You
Explore Three 5G and 4G deals available in 2025, with flexible options for home use.
Three 4G Home Broadband
Average speeds up to 50 Mbps on 4G. Works well for everyday tasks like browsing and standard video in spots without 5G. Comes with a 4G hub and no extra setup fees. Ties’ tip: go for this if you need a simple, affordable option without top speeds.
Three 5G Home Broadband
Average 150 Mbps or more on 5G. Suited for households with several devices, video calls, and streaming. Includes app support and a 5G Hub router. Pros: quick setup and flexibility. Cons: speeds can vary by location.
Unlimited Data Plans
No data limits on chosen plans, perfect for downloads, gaming, and multiple users. Available on 5G where coverage allows. Our reviews show it handles busy homes well when signal is strong.
Flexible Contract Options
Looking for no long ties? Three has 1-month rolling plans plus fixed terms. Leave after the first month with proper notice. Useful for short stays. Fixed terms often bring better overall value.
Support & Equipment Included
Every plan includes support via app or phone and a hub router, with options for better coverage if needed. Service relies on your local 5G or 4G signal from Three's network.
About Three Home Broadband: Who They Are & Why Customers Pick Them
Learn about Three Home Broadband’s values, service approach, and competitive advantages.
Who Is Three Home Broadband?
Three is a UK network provider that offers home broadband over 5G and 4G with unlimited data. The hub is plug and play, there is no landline, and most homes can be online within minutes.
Three’s Mission & Values
The aim is fast, simple home internet at a fair price. Contracts include flexible choices such as rolling monthly plans and a 30 day money back guarantee so you can try the service with low risk.
Why Three Stands Out
Setup is quick, and homes with weaker indoor 5G can choose the Outdoor Hub which connects to an eero 6 router indoors for better coverage. Rolling contracts are available. In strong 5G areas speeds can feel close to fibre to the cabinet, while latency and consistency can be below full fibre.
Three Home Broadband Company History: Five Key Milestones
From unlimited 4G to the CMA-cleared merger, here are the highlights.
2019: Unlimited 4G HomeFi launches
Three brings out HomeFi, an unlimited 4G plan with a simple self install router. It gives homes an alternative where fixed lines are slow or unavailable.
2019: 5G goes live for Home Broadband
5G launches with a home broadband offer, initially in London and then more cities. In good coverage areas downloads can rival entry level fibre.
2020: 5G rollout widens across the UK
Three expands 5G to many towns and cities, improving availability for home broadband users. Results still depend on local signal and load.
2024: 5G Outdoor Hub option launches
The Outdoor Hub mounts outside to capture stronger 5G and links to an eero 6 router indoors. It is designed for homes with weaker indoor signal.
2025: CMA clears Vodafone and Three UK merger
The merger receives clearance with undertakings and the inquiry is closed. For customers it signals planned investment and future network integration.
Why Choose Three Home Internet in 2025?
Quick Setup • Strong Speeds • Flexible Options
No Landline Needed
Three uses their own mobile network for broadband, skipping the need for a fixed line or waiting for an engineer. Our checks show most users get online the next day after ordering, with simple plug-in routers.
Fast 5G Speeds With Unlimited Data
On 5G, expect average speeds around 150Mbps or more, handling 4K streaming, online gaming, and video calls smoothly. Unlimited data options mean no worries about limits, even in busy households. Speeds can vary by location and signal.
Flexible Plans And Reliable Support
Pick from short 1-month contracts or longer terms, with easy management through the My3 app and phone support. Ties the Broadband Expert notes this setup works well for renters or those who move often. A 30-day guarantee lets you try it risk-free.
Three Home Broadband Speed Test Results (2025)
Real World Speeds for Every Three Package (5G)
Three focuses on 5G for consistent speeds and low latency where available. Below are representative 2025 figures for core Three tiers so you can set expectations for streaming, gaming, and hybrid work. These snapshots reflect our checks and aggregated user feedback.
| Package | Ping | Download | Upload |
|---|---|---|---|
| 4G Home Broadband | 40 ms | 50 Mbps | 10 Mbps |
| 5G Home Broadband Standard | 30 ms | 150 Mbps | 15 Mbps |
| 5G Home Broadband Premium | 25 ms | 700 Mbps | 20 Mbps |
⚠️ Actual speeds vary by location, network, Wi Fi setup, and device capability.
Why Three Delivers Excellent Speeds
5G Coverage
A growing 5G footprint brings fast, low latency connections to more postcodes.
Modern Wi Fi Hardware
Quality hub options help deliver strong whole home coverage with fewer dropouts.
Straightforward Pricing
Clear plan information supports predictable bills over your chosen term. Always check the contract summary before you switch.
IS THREE RELIABLE FOR STREAMING?
📺 In this Three Home Broadband review, here is what we found on 5G in 2025: decent HD or 4K where signal is strong, but speeds can vary at busy times. Ties’ tip: check your local coverage first and consider an outdoor hub if indoor signal is weak for better streaming.
✅ NETFLIX
Netflix handled HD and 4K on Three 5G with good signal. Some users saw buffering in the evenings, but it stayed usable for most.
✅ BBC IPLAYER
HD streams for live and catch-up were mostly smooth. Performance held up in strong areas, though peak times brought occasional pauses.
✅ DISNEY+
Disney+ managed 4K HDR well where coverage was solid. Multiple devices worked, but weaker signals led to some quality adjustments.
✅ PRIME VIDEO
Prime Video loaded 4K HDR steadily in good spots. Household activity sometimes caused minor buffering on Three's network.
✅ NOW TV
HD for sports and shows was adequate. Boost helped with clarity, but congestion at peak hours affected some sessions.
✅ APPLE TV+
Apple TV+ delivered 4K HDR consistently in strong coverage. Off-peak viewing was better, with some variability noted.
✅ YOUTUBE
YouTube ran in HD and 4K without big problems. Uploads went smoothly, though speeds depended on local signal.
✅ ITVX
ITVX streamed HD content reliably in decent areas. Prime time sometimes saw delays from network load.
✅ ALL 4
All 4 provided stable HD with quick ad handling. Multi-device use was fine, but signal strength played a key role.
Does Three Home Broadband Work On Your Device?
Compatible with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect over dual band Wi-Fi or with an Ethernet adapter. The 5G Hub supports Wi-Fi 6 and has Ethernet ports for wired gear.
iPhone & iPad (iOS/iPadOS)
Stable Wi-Fi and quick page loads. UHD streaming and FaceTime HD run well in strong coverage areas.
Windows PCs & Laptops
Reliable over Wi-Fi or Gigabit Ethernet for cloud apps, downloads and video calls. For competitive gaming, go wired.
Mac (macOS) & MacBooks
Fast Wi-Fi or Ethernet for 4K streaming, large syncs and stable conferencing. Mesh can help distant rooms.
PlayStation (PS4/PS5)
Consistent speeds for online play and media apps. Use Ethernet when possible and check UPnP or NAT for smoother lobbies.
Xbox Series X|S & One
Good multiplayer and cloud gaming on strong 5G. Wired beats Wi-Fi for latency; 5 GHz is a solid wireless choice.
Amazon Fire TV & Firestick
Quick app launches and steady 4K playback. Prefer 5 GHz Wi-Fi, or wire in via an adapter if your model supports it.
Smart TVs (Samsung, LG, Android TV)
UHD apps run smoothly with strong indoor signal. If walls block signal, add mesh or choose the Outdoor 5G Hub with eero 6 for wider coverage.
Roku Players & Roku TV
Fast channel loading and stable playback. Use 5 GHz Wi-Fi or Ethernet for best results at peak times.
How Does Three Home Broadband Compare to Other Providers?
Pricing • Coverage • Setup • Flexibility • Speed and Reliability
Pricing and Value
Three often prices well for unlimited home broadband, especially on longer terms. Exact costs and any upfront fees depend on the current deal. Check for promotions at your postcode.
Coverage and Availability
Availability follows Three’s 5G and 4G networks rather than fixed lines. It can be ideal where fibre is limited, but indoor performance varies by signal strength and building layout.
Setup and Hardware
The 5G Hub is plug and play with Wi-Fi 6 and Ethernet ports. If indoor 5G is weak, the Outdoor Hub option with an eero 6 router can improve coverage in supported areas.
Contracts and Flexibility
You can typically choose between a 24 month plan or a rolling option. A returns period lets you test the service at home. Terms can change, so review the latest T&Cs before checkout.
Speed and Reliability
In strong 5G areas downloads can feel fibre like, but latency and peak time consistency usually favour full fibre. Your results depend on signal quality and network load.
🌍 Where Does Three Home Broadband Work?
UK Coverage • Mobile Broadband Only • Own Network • 5G Speeds • Home Hub Wi-Fi
Broad 4G and 5G Coverage
Three reaches over 99% of the UK population with 4G and more than 60% with 5G. Check your postcode to see the signal and speeds you can expect.
Mobile Broadband Only Packages
Plans use 4G or 5G with speeds up to 150Mbps or more on 5G, fitting everyday tasks like streaming and working from home.
Faster Speeds on 5G
5G areas offer quicker downloads for households with video streaming, online gaming, and multiple users.
4G Fallback in More Areas
4G covers most places without 5G, providing steady speeds. It works well in urban spots, though rural signals can vary.
Home Hub for Wi-Fi Coverage
Plans include a 5G Hub router, and you can add an outdoor unit for better reception. As Ties the Broadband Expert, I have found this helps in homes with tricky indoor signals.
📍 Three Home Broadband Availability in Popular UK Cities
Explore Three Coverage in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
Three serves many boroughs with 4G and 5G. Coverage is strong in a large number of postcodes. As Ties the Broadband Expert, I suggest a postcode check to confirm speeds and options at your exact address.
Birmingham
4G and 5G are available in many parts of the city. Expect dependable streaming, gaming and video calls where signal is good.
Manchester
Strong footprint across Greater Manchester using 4G and 5G networks. Many areas already have 5G with steady performance where coverage is expanding.
Glasgow
Coverage continues to expand. 5G is available in a growing number of neighbourhoods and delivers consistent speeds for multi device homes.
Liverpool
Expanding 5G availability and strong signal presence provide fast downloads and stable evening performance for families.
Leeds
Fast 5G in many zones with reliable options elsewhere. Use Three’s address checker to see if standard or premium is available.
🌄 How Does Three Home Broadband Perform in Rural Areas?
5G Availability • Alternatives Without 5G • USO Context • Network Projects
5G Availability
Three is expanding coverage through the Shared Rural Network, reaching more remote areas with 4G and 5G. Average speeds around 150Mbps help with streaming and work from home.
If 5G Isn’t Strong
If signal is weak, Three falls back to 4G. Consider an outdoor hub for better reception. Ties the Broadband Expert tip: position your hub near a window and consider an external antenna for improved signal if you go with mobile broadband.
Universal Service Obligation (USO)
The USO aims to ensure a minimum 10Mbps where feasible, delivered by BT or KCOM, not Three. It can bridge gaps until better coverage arrives. Our research shows it helps with essentials like banking and healthcare, though it isn’t a substitute for faster options.
Network Expansion
Through the Shared Rural Network, Three is adding more sites in rural spots. Coverage improves as masts go live. Pros: no landline needed and unlimited data. Cons: speeds depend on local signal strength.
Is Three Home Broadband Good for Gamers in 2025?
Low Latency • Fast Downloads • Unlimited Data | Three Home Broadband works for gamers
LOW-LATENCY 5G
Three's 5G offers ping times around 30-40ms where signal is strong, supporting games like Fortnite or Call of Duty. As Ties the Broadband Expert, I find it handles casual online play well, though peak times can bring some variability.
FAST DOWNLOADS FOR UPDATES
With speeds averaging 150Mbps or more on 5G, game patches and downloads finish quickly. It cuts wait times for large files, but results depend on your local coverage.
UNLIMITED DATA FOR SESSIONS
Plans come with no data limits, so you can game for hours, stream highlights, or use cloud services without worry. This fits extended play, though signal strength affects consistency.
Three Home Broadband Analysis by Ties
Is Three Home Broadband Good for Torrenting in 2025?
5G Speeds, Unlimited Data, CGNAT Limits, Safe Setup
5G AND 4G PERFORMANCE
In strong 5G areas, downloads can be very quick for large files. On 4G or weak indoor signal, speeds and latency will vary. Use Ethernet for your main device and place the hub near a window to help signal.
UNLIMITED DATA, CHECK THE SMALL PRINT
Three markets unlimited data on Home Broadband. Network management may still apply at peak times. Review your contract summary for any policies that could affect heavy P2P activity.
CGNAT AND SEEDING
Consumer plans use CGNAT, so inbound ports are not exposed. Your client may show as not connectable, which can limit seeding. A VPN that offers port forwarding or using a seedbox can improve reach, if allowed by law and your provider’s terms.
SECURITY AND LEGAL USE
Update hub firmware, use WPA2 or WPA3, and turn on a kill-switch in your VPN or client if you use one. Only download and share content you have permission to use.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not endorse illegal file sharing. Always keep your activity lawful.
How Secure Is Three Home Broadband?
WPA3 Wi-Fi • Built-in Firewall • Parental Controls • DNS Security
Wi-Fi Security on 5G Hub or eero
Three provides a 5G Hub or eero router. On compatible devices, enable WPA3 for better protection against Wi-Fi threats. Keep the app active, install updates right away and choose strong passwords for Wi-Fi and admin access.
Built-in Firewall
The hub or eero includes a firewall to block unwanted inbound traffic. Toggle settings like UPnP in the app and check connected devices from time to time.
UK GDPR and Privacy
Three follows UK GDPR and Ofcom guidelines for telecoms. Customer details are used for providing service, handling bills and offering support according to their privacy policy.
Parental Controls
Use the Three or eero app to set up profiles, schedules and content blocks. Basic tools are included and more features come with a subscription option.
Secure DNS Options
Set up DNS over HTTPS or DNS over TLS on devices that allow it. This adds protection against DNS issues on public networks when you are away from home.
Ties’ Practical Security Tips
Ties the broadband expert says: disable remote access if you do not need it, set up guest Wi-Fi for visitors and label your smart devices in the app to spot anything off. For work from home, think about adding a trusted VPN on your devices for extra safety.
Independent Reviews and Accreditations for Three Home Broadband
ADR Coverage • Ofcom Reporting • Independent Testing
ADR with the Communications Ombudsman
Three customers can escalate unresolved issues to the Communications Ombudsman. Ofcom rules say you can go to ADR after 8 weeks or with a deadlock letter. Keep dates, transcripts and any reference numbers to hand before you submit.
Ofcom complaints and service quality
Ofcom publishes quarterly complaint figures for pay monthly mobile and an annual customer service report. The latest update went live in August 2025. These datasets let you compare providers over time.
Mobile Matters 2025 latency finding
In Ofcom’s Mobile Matters 2025 analysis, which uses Opensignal data, Three recorded the lowest average 5G latency among UK operators during the study period. That helps with responsive browsing and gaming when 5G signal is strong.
RootMetrics H1 2025 UK testing
RootMetrics H1 2025 testing shows Three earned 30 awards across major cities and kept four nation level awards. EE won the UK wide overall award. Use these studies as a reference alongside postcode checks at home.
Opensignal UK experience reports
Opensignal publishes regular UK reports on speed, consistency and availability. They include results for Three and are useful context for areas with strong 5G, while local performance still depends on signal and network load.
TIES’ FUN THREE HOME BROADBAND FACT
Three delivers home internet over 5G or 4G with unlimited data and no landline. The 5G Hub is plug and play with Wi-Fi 6.
SEE THREE HOME BROADBAND DEALS
Does Three Home Broadband Track or Log Your Browsing?
Three Privacy in 2025: UK GDPR, Network Data Retention and Your Controls
What Three Collects and Why
Three processes account details and network information to provide service, manage fraud and meet legal requirements. With your consent, limited pseudonymised data can be used for targeted marketing. You can exercise UK GDPR rights like access or erasure, subject to certain limits.
How Long Network Data Is Kept
Three states that communications data is generally retained for up to one year. Account information can be held longer where the law says it must. Retention varies by data type.
Complaints and Independent Review
Start with Three’s complaints process. If you still cannot resolve it, or 8 weeks have passed, you can escalate to the Communications Ombudsman for a free, independent decision. Ofcom oversees ADR arrangements. For data protection concerns you can also contact the ICO.
What Data Does Three Broadband Store?
Three Privacy Basics: What’s Processed, Protected, and Optional
Here’s a clear overview of the kinds of information Three may process to run your service, keep networks secure, and meet legal duties. Some security features are optional and only apply if you switch them on. As Ties the broadband expert, I always suggest reviewing your router privacy and safety settings during setup.
Three Home Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Processed for service delivery, security, and fraud prevention; retained as needed for operations and compliance. |
| Browsing History | Not sold or monetised. Optional router safety tools or DNS filters may block risky domains when enabled. |
| Timestamps | Connection metadata may be stored for diagnostics, service quality, and legal obligations. |
| Network Traffic | Content not recorded. Security features can block known malicious domains at the network edge. |
| User’s Email Address | Stored securely for account access and service notifications; encrypted in transit and at rest. |
| User’s Password | Stored as hashed credentials within Three account systems; never saved in plaintext. |
| Payment Data | Processed by Three or billing partners; kept securely under finance laws and PCI compliant practices. |
| Device Information | Device names and MACs visible in the router or app for management; limited use for connectivity troubleshooting. |
| Location/Address | Service and installation address retained to provision broadband and support appointments; no GPS tracking. |
| Connection Logs | Used for fault diagnosis, capacity planning, and compliance; not used for marketing; not sold. |
Who Owns Three Home Broadband and Can You Trust Them?
CK Hutchison Ownership • Ofcom Regulation • UK Operations • Customer Reviews
Owned by CK Hutchison
Three UK operates as a subsidiary of CK Hutchison Holdings, a major global company with telecom interests. As Ties the Broadband Expert, I see this as a sign of solid backing for ongoing network improvements.
UK-Based and Ofcom Regulated
Three is regulated by Ofcom and registered in England and Wales. UK oversight supports clear practices and consumer protection.
Launched in 2003, Nationwide Reach
Three began in 2003 and provides 4G and 5G services across the UK, emphasizing mobile and home broadband options without traditional lines. Our checks show coverage varies, so verify your address first.
Thousands of Public Reviews
Reviews appear on Trustpilot and similar sites. Many highlight good value and speeds, though some mention peak-time issues. Looking at recent feedback for your region helps set expectations.
Three Home Broadband — Security & Data Protection
Breach History • Network Safeguards • Customer-Side Tools
Any History of Data Breaches?
No product-specific breaches are linked to Three’s Home Broadband. However, Three UK disclosed incidents in 2016 and 2017. Under UK GDPR, notifiable incidents must be reported to the ICO within 72 hours, and affected customers “without undue delay” where a high risk is likely.
Network-Level Security
5G connections use 3GPP security on the air interface; Three’s core employs standards-based protections (e.g., TLS and IPsec) on internal interfaces. Three is subject to the Telecommunications (Security) Act 2021 and Ofcom’s Telecoms Security Requirements.
Security Tools for Households
Three’s 5G hubs support WPA3 (often alongside WPA2 for compatibility). You also get automatic firmware updates, one-click guest Wi-Fi, Parental Control, MAC filtering and UPnP toggles. This site’s Broadband Expert recommends setting a unique admin password and, if preferred, using IP Passthrough/Bridge mode with your own VPN router.
Three Home Broadband Controversies & Public Record
What Do Public Reports Say?
Has Three Home Broadband Been Involved in Controversies?
There are no headline regulatory scandals tied specifically to Three’s home broadband up to 24 August 2025. Most debate centres on annual price changes set out in contracts (note that from 17 January 2025 new contracts cannot include inflation-linked/percentage-based rises), coverage differences between 5G and 4G indoors, and the Vodafone–Three UK merger, which the CMA cleared in 2025 subject to undertakings. As always, use the coverage checker and returns window to confirm performance at your address.
Complaints and Oversight
Three is regulated by Ofcom and is a member of the Communications Ombudsman ADR scheme. If your case isn’t resolved after 8 weeks, or you have a deadlock letter, you can escalate for a free, independent decision (Ofcom has confirmed a move to a 6-week threshold from April 2026). Ofcom also publishes quarterly complaints figures; Three’s home broadband appears under the mobile category rather than fixed broadband, so compare accordingly.
Three Broadband Media Coverage & Reputation
How the Media, Public, and Three Itself Shape Its Reputation
Media Recognition
UK consumer tech sites and broadband reviewers often point to Three’s easy 5G setup, unlimited data plans and the 5G Hub router. Most coverage also notes Three’s own network with 99% 4G reach and expanding 5G, along with the Vodafone merger for better future connectivity.
Public Reputation
Customers frequently praise the no fuss installation and contract flexibility. Speeds can vary with local signal, and service feedback is mixed, so looking at recent reviews for your postcode helps.
Three’s Own Media Branding
Three presents itself as straightforward and reliable, with unlimited data and plug in setup on the UK’s fastest 5G network. The brand emphasizes convenience without fixed lines, plus extras like satisfaction guarantees and smart device offers.
Three Broadband Environmental & Sustainability Efforts
Practical Steps Toward Lower Impact Home Broadband
Science-based Climate Targets
Three UK’s strategy aligns with CK Hutchison Group Telecom’s science-based pathway. Group goals aim for a 50% cut in Scope 1 and 2 emissions and a 42% cut in Scope 3 by 2030 from a 2020 baseline, with net zero operations targeted for 2040. Work already called out includes smart cooling in data centres and a focus on high renewable electricity use.
Device Reuse and Circular Network
The Reconnected programme gives donated phones a second life and targets retrieving 30,000 devices by 2030. On the network side, the aim is for 100% of decommissioned equipment to be reused or responsibly recycled by the end of 2025. Eco-SIM and eSIM help cut plastic across new activations.
Router Return and WEEE Recycling
If you upgrade or cancel, Three sends a prepaid label so your 5G or 4G hub can be returned. Returned units are refurbished or recycled in line with UK WEEE guidance. Tip: send the hub back promptly to keep hardware in circulation and avoid any non-return fees that may apply.
Does Three Home Broadband Include Ad Blocking & Online Threat Protection?
Basic Security via the App, With Options for More
ROUTER-LEVEL PROTECTION
Three’s 5G Hub handles automatic firmware updates and runs a built-in firewall. Ad blocking and advanced threat protection are not part of the default service, but you can use browser extensions or apps to add this.
PARENTAL CONTROLS
Use the Three app to set up profiles, schedules and content filters. Basic tools are included to manage access. Ties the broadband expert tip: label each device in the app so it is easy to spot anything unfamiliar.
SECURE DNS & SAFE BROWSING
You can enable DNS over HTTPS or DNS over TLS on individual devices for extra privacy. These tools support safer browsing but do not replace device antivirus.
Does Three Home Broadband Offer a Static IP Address?
Reliable Connectivity With a Consistent Public Address
WHAT IS A STATIC IP?
A static IP keeps the same public address every time your connection is online. It can help with remote desktop, smart camera access, self-hosted services, or IP allow lists for business tools. Many homes will be fine without it, but if you want predictable inbound access it is the right fit.
WHO SHOULD USE IT?
Ideal for small businesses, remote workers, or home-lab tinkerers who need stable addressing. On Three home plans a public static IPv4 is not available, so consider business service or alternatives like a VPN or secure relay. As Ties the broadband expert, I also recommend closing unused ports, updating firmware, and using unique admin credentials for the hub.
How Do I Keep My Devices Secure With Three Home Broadband?
Router Firewall, WPA2 or WPA3, Parental Controls, Your Choice of Antivirus
WHAT SECURITY DO I GET?
Three supplies a 5G Home Broadband hub with a built in firewall, secure Wi-Fi, and admin controls. You choose device security on Windows, macOS, Android or iOS. Ties’ quick start: change the router admin password, use a strong Wi-Fi key, turn off WPS if you do not need it, and keep firmware updated.
SUPPORTED DEVICES & LICENCES
Reputable security apps support Windows PCs, Macs and Android devices. iPhone and iPad rely on built in iOS protections plus features like malicious site blocking from trusted apps. Any licence comes from the security vendor you pick, not from Three.
HOW TO SET UP
Log in to the hub settings, enable WPA2 or WPA3 where available, update firmware, and review firewall and UPnP options. Create a guest Wi-Fi for visitors, then install your preferred security suite on each device and enable automatic updates.
USING EXISTING PROTECTION
Already paying for antivirus or a security suite? Keep using it with Three. Make sure only one real time antivirus is active on each device, keep definitions current, and use parental controls or web filters if you want family friendly browsing.
Does Three Home Broadband use traffic management?
Plain English: exceptional-case management, not everyday throttling
TRAFFIC MANAGEMENT POLICY
Three uses TrafficSense to intelligently manage data only in exceptional situations—such as to prevent or mitigate temporary congestion, meet legal requirements, or protect network integrity and security. Three’s Key Facts indicate no routine blocking, throttling or prioritisation of specific applications in the UK, and no scheduled peak-time traffic management.
WHAT TO EXPECT FOR PERFORMANCE
Real-world speeds vary with your location and signal, building materials (walls and windows), wider network load, and how your router and Wi-Fi are set up. The goal is steady performance without customer-side tweaks, but local conditions still matter.
What Router Does Three Home Internet Supply?
Modern Router Technology for Fast and Secure Connections
WHAT DOES THREE PROVIDE?
Three includes a Wi-Fi 6 capable 5G Hub on plans, with app controls, automatic security updates and support for up to 64 devices. The hardware is designed to make the most of 5G speeds, with dual-band coverage, Gigabit Ethernet ports, WPA3 support and a built-in firewall. That setup keeps streaming smooth, gaming responsive and smart devices stable across households. As Ties the broadband expert, my tip is to place the hub near a window for better signal, keep firmware updated and wire key devices for top stability.
Guest Wi-Fi on Three Home Broadband
Share Access With Guests, Keep Your Stuff Private
WHAT IT DOES
Three’s 5G Hub can broadcast a separate guest SSID for visitors. If you use the Outdoor 5G Hub, the indoor eero 6 app lets you enable guest access in a few taps. Guests get internet, your computers, printers and cameras stay off limits.
WHEN TO USE IT
Handy for family visits, birthday gatherings, or tradespeople who need connectivity. You can also place untrusted smart plugs or bulbs on the guest SSID so your work devices remain separate.
BEST PRACTICE
Set a strong password that is different from your main Wi-Fi, keep WPA2 or WPA3 turned on, leave client isolation enabled, and switch the guest network off after visitors leave. If you use eero, share the guest details from the app rather than revealing your primary key.
Who Should Buy Three Home Broadband?
Matching Three Packages to Everyday Needs
Renters and Frequent Movers
Need quick setup without waiting for engineers? Three’s plug-and-play hub and 1-month options make it simple to start or stop service. I am Ties, and I rate it for easy moves without landline hassles.
Students and House Shares
Unlimited data and fair pricing make Three easy for group living. Short contracts fit term times, and the hub handles video calls, streams and gaming on shared devices.
Rural Users and Temp Setups
If fibre is not an option, Three’s 5G or 4G can bridge the gap. It works for events, backups or remote spots, with fast delivery and no fixed installation.
Busy Households and Families
Unlimited usage on 5G supports streaming, homework and smart devices for everyone. Check your signal for reliability, as it varies more than fixed lines.
Casual Streamers and Gamers
5G handles HD video and online games in good areas. No data caps help with patches and streams, though fixed broadband may offer lower latency for pros.
Who Should Avoid Three Home Broadband?
When Three Might Not Be the Right Choice
Serious Gamers
If low ping is key for esports, Three’s 30-50ms latency can cause issues. Fixed broadband often offers better consistency for competitive play.
Users in Poor Coverage Areas
If signal is weak or no 5G is available, speeds drop below usable levels. Check coverage first to avoid frustration.
Households Needing Ultra-High Speeds
For constant 500Mbps+ across devices, Three varies too much with congestion. Full fibre provides more reliable top speeds.
Those Preferring Fixed-Line Reliability
If you hate signal drops from weather or masts, Three’s mobile nature can be inconsistent. Wired options are more stable.
Businesses Requiring Advanced Features
If static IPs or uptime guarantees are needed, Three lacks business tools. Look at dedicated providers for SLAs and support.
Contract Choices and Adaptability
1-Month Rolling or 24-Month Fixed — Align With Your Plans
1-Month Rolling Flexibility
Seeking no long-term binds? Three’s 1-month rolling plan enables departure after the starting month with notice. It generally has a steeper monthly cost but fits well for brief residences or tests.
24-Month Fixed Plans and Departure Costs
24-month fixed plans often provide savings per month but could include charges for early exits.
Availability Restrictions
How Coverage Limits Affect Customers
Three Home Broadband Coverage
Three runs on its own 4G and 5G mobile network. A strong outdoor 5G signal is the sweet spot for 150 Mbps-plus speeds; 4G fallback provides basic service where 5G hasn’t reached yet. Rural areas without nearby masts will have to wait for Shared Rural Network upgrades or consider fixed-line alternatives.
| Coverage Type | Three Home Broadband | UK Average (Ofcom 2025) |
|---|---|---|
| 5G Outdoor | ≈ 50 % of premises | ≈ 55 % |
| 4G | ≈ 99 % population | ≈ 99 % |
| Rural 5G | Patchy but expanding | Lagging nationwide |
Ties the Broadband Expert tip: run Three’s postcode checker and—if speeds look borderline—trial the 30-day money-back option before you commit.
Three Broadband App: Manage Your Broadband Anywhere
Use the Three app for billing and support. Manage Wi-Fi in the hub or the eero app.
Android App Features
The Three app on Android lets you view bills, change payment details, check orders, manage add ons and reach support. You can also see your home broadband plan and account status at a glance.
iOS App Features
On iPhone, the same features apply for payments, billing history, plan info and help. Turn on notifications so you do not miss bill dates or important account updates.
Extra Mobile Tools
Configure Wi-Fi in the hub’s web interface. Some hub models support a manufacturer app such as Zyxel, ZTE or Huawei. If you use the Outdoor 5G Hub, manage the indoor eero 6 with the eero app to set guest Wi-Fi, share QR codes and check connected devices. Tip from Ties: label devices so you can spot anything unfamiliar quickly.
Can You Use Three Broadband on Multiple Devices?
Keep Your Entire Home Online with One Three Home Broadband Account
CONNECT MULTIPLE DEVICES
Phones, laptops, tablets and smart TVs can all use the connection at once. There is no artificial device limit. Your speeds and latency will depend on coverage and how your Wi-Fi is set up.
ONE ACCOUNT FOR THE HOUSEHOLD
One Three plan keeps everyone online. For larger homes or thick walls, add a mesh system or choose the Outdoor 5G Hub which links to an eero 6 router indoors.
SMARTPHONE READY
Android and iPhone connect over Wi-Fi 6. Use the 5 GHz band for faster downloads and keep your hub in the open for better signal.
LAPTOPS AND DESKTOPS
Wi-Fi works well for day to day tasks. For the most stable gaming and large transfers, plug in with Ethernet where you can.
SMART TV AND STREAMING
4K streaming on smart TVs, Fire TV, Apple TV and Roku is solid in strong 5G areas. Put the hub centrally or run a cable to the TV bench for consistent playback.
What Paid Extras Does Three Home Broadband Offer?
Add More Flexibility and Features with Three Extras
5G Outdoor Hub
Boost your signal in weak areas with the Outdoor Hub that mounts outside and connects to an indoor eero router. Priced around £100 one-off or bundled, it captures stronger 5G for homes with poor indoor reception.
eero Mesh Wi-Fi Add-Ons
Extend coverage with additional eero units for larger spaces. Available as a paid add-on, typically £10-£15 per month per device, to eliminate dead spots and support more connections.
Data Boost Add-Ons
For non-unlimited plans, add extra data packs starting from £5 for 10GB. Useful if you occasionally need more than your base allowance without upgrading your whole plan.
Device Protection Add-On
Protect your hub or devices with Three Protect insurance, from £3 per month. Covers theft, damage, and breakdowns beyond standard warranty for peace of mind.
International Roaming Add-On
For mobile broadband users, add roaming packs from £10 for EU data. Extends your allowance abroad without high charges, ideal for travel or work trips.
Speed Boost Add-On
Upgrade to higher speed tiers temporarily for £5-£10 extra per month. Helpful for periods of heavy use like events or downloads without changing your core plan.
Does Three Home Broadband Offer Business Broadband?
Built for households. Business guarantees need a specialist
What it is, and what it is not
Three Home Broadband gives you a plug-in 5G or 4G hub with unlimited data and no engineer visit. It is a residential product, so you do not get formal Service Level Agreements, routed static IP ranges or leased lines. Three’s own 5G Business Broadband also confirms that static IP is not available. If your organisation needs IP whitelisting for VPNs or remote access, or you want guaranteed fix times, pick a business-grade connection that includes a written SLA, a static IP and options like Ethernet or a leased line. As Ties the broadband expert, my rule is simple: if downtime costs you money, buy a service that comes with guarantees on uptime and repair.
Three Home Broadband vs Budget Providers
Contracts, Setup, Hardware and Real-World Performance
WHY PICK THREE HOME BROADBAND
You get unlimited data and quick self install with a Wi-Fi 6 hub, plus flexible terms. In streets with solid 5G, downloads can feel close to entry level fibre. If indoor signal struggles, the Outdoor 5G Hub can feed an eero 6 router indoors for wider coverage. Be aware that static IP and formal SLAs are not included, and performance depends on your local signal.
COMMON LIMITATIONS WITH CHEAPER DEALS
Low headline prices can come with trade offs such as entry level routers, stricter traffic policies or smaller support teams. Some plans cap data or slow certain traffic at peak time. If you stream a lot in 4K, play competitive games or need rock steady latency for work, check the small print and consider full fibre where available.
How to Set Up Three Home Internet: Step-by-Step Guide
A Simple Walkthrough to Get Online Fast
Unbox Your Three Hub Kit
Open your Three package and check you have the 5G hub, power supply and any included cables. Place the hub in a spot with good signal, like near a window. As Ties the broadband expert, I suggest testing a few locations to find the strongest 5G reception for reliable speeds.
Power Up & Activate
Three Home Broadband uses 5G mobile signal. Plug in the power adapter to your hub and switch it on. The lights will indicate when it's connecting to the network. If you're setting up on your activation date, it might take a few minutes for the service to go live. No need for a fixed line or engineer visit in most cases.
Set Up Wi Fi & Connect Devices
Use the Three app or the hub's admin page to customize your network name and set a secure password. For larger homes, consider adding Wi Fi extenders if coverage is spotty. Connect your devices like phones, laptops and smart TVs to the new network.
Does Three Offer Free Installation?
Three Installation and Upfront Costs Explained
Installation and Upfront Costs
Most Three Home Broadband orders are self install. You plug in a 5G or 4G hub and connect over Wi-Fi or Ethernet, so an engineer visit is not normally required. Depending on the offer and contract length there may be an upfront hub payment or a delivery charge. The optional Outdoor 5G Hub uses an external unit and an eero 6 router indoors, and can have different costs or eligibility by area. Exact pricing is shown at checkout for your postcode.
Promotions and Returns
Three runs promotions that reduce upfront costs on selected plans. A returns window lets you try the service at home and send the hub back if coverage is not suitable, subject to the plan terms. Check the order summary for any setup, delivery or non return charges before you confirm.
How Expensive Is Three Home Broadband in 2025?
Breaking Down Monthly Costs and Value for Money
Three Home Broadband Monthly Costs
Unlimited 4G and 5G plans are available on 24-month or 1-month rolling terms, with no setup fee and a 30-day money-back guarantee. Recent 24-month promotions start from roughly £17–£21/mth, while the rolling option is typically around £28/mth. A home broadband hub is included. Three suggests around 150Mbps typical 5G downloads, and independent testing has seen averages near ~200Mbps for Three’s 5G—your actual speed will depend on local coverage and signal conditions.
Is Three Worth the Price?
Three is compelling if your postcode has strong 5G and you want quick, plug-and-play setup without a landline. Expect more variability than full-fibre during busy times. For work-from-home or latency-sensitive use, compare with fixed full-fibre where available. Be aware of in-contract price rises: new plans show fixed increases in pounds each April; older plans may use CPI + 3.9% until they expire.
Three Home Broadband Speed Guarantee: What’s Included
Consistent Performance With Three’s Satisfaction Promise
THREE PERFORMANCE PROMISE
Three provides estimated speeds based on your location during sign-up, with average downloads around 150Mbps but varying by signal and usage. They offer a 30-day money-back guarantee if you are not satisfied with the performance after setup. If speeds remain low despite optimizing your hub placement and troubleshooting, you can return the equipment for a full refund within that period. Ongoing, Three does not guarantee minimum speeds due to the nature of 5G, but they provide tools to check coverage and suggest improvements. As Ties the broadband expert, my advice is to test speeds in different spots around your home right away, note the results with times, and contact support early if things fall short so you stay within the guarantee window.
Does Three Home Broadband Require a Landline?
Mobile broadband only, no phone line needed
Three 5G/4G Home Broadband - No Landline Needed
Three delivers broadband through their mobile network, meaning no landline or line rental is involved. You can handle calls on your mobile with Wi-Fi calling or add a VoIP service for a fixed number. A quick tip: if you go with VoIP, pair it with the included hub and make sure your setup has good security like strong passwords.
No Coverage At Your Address
Without decent 4G or 5G signals in your area, Three home broadband won't work. In those situations, check out providers with fibre or cable options, or even satellite if needed, while waiting for mobile coverage to improve. Once it's there, switching is straightforward without any line installation.
What Are the Alternatives to Three Home Broadband?
Top 3 Alternatives to Three Broadband in 2025
EE 5G Home Broadband
A similar plug and play option that uses 5G or 4G with unlimited data. Worth checking if EE signal is stronger at your address. Latency and peak time performance still depend on local coverage and load.
BT Full Fibre
Fixed line FTTP with wide availability on the Openreach network. More consistent latency than mobile broadband and options like whole home Wi-Fi. Installation may require an engineer visit.
Virgin Media Broadband
Very fast download tiers in many areas with bundles available. Upload speeds on cable lines can be lower than FTTP, so creators and frequent uploaders should compare both sides of the speed chart.
Three Home Broadband vs Sky Broadband
Pricing • Performance • Setup and Support
Pricing and Contracts
Three focuses on simple home broadband over 5G or 4G with unlimited data and quick self-install. Offers often include rolling options alongside longer terms, with the hub provided as part of the plan. Sky prices its fixed-line fibre on the Openreach network and frequently runs introductory discounts. If you also want TV, Sky’s bundles can reduce your combined monthly spend. Always compare the total you will pay across the full term, including any delivery, setup or in-contract price changes listed at checkout.
Coverage, Speeds and Reliability
Three’s performance depends on indoor 5G or 4G signal at your address. In strong 5G areas downloads can outpace older copper services, though speeds and latency vary with local load and building materials. Sky’s FTTP packages (where available) offer more consistent throughput and latency, with advertised tiers up to around 900 Mb on full fibre. If fibre is not in your street, Three’s wireless approach can be a practical alternative while you wait for a fibre build.
Setup, Hardware and Extras
Three is plug-and-play using a Wi-Fi 6 home hub. Homes with weak indoor signal can look at an Outdoor 5G option that feeds an eero router indoors in selected areas. Sky installs a fixed-line router and offers whole-home Wi-Fi options on certain plans. For add-ons like TV, landline or static IP needs, Sky’s fixed-line packages are stronger. For fast self-install without a landline, Three fits well.
Three Home Broadband vs Vodafone Broadband: Which is Better for You?
Three vs Vodafone: Performance, Pricing and Features Compared
Pricing and Value
Three Home Broadband starts at about £21 monthly for unlimited 5G access, with options for short-term contracts and zero upfront costs in many scenarios. Vodafone's plans begin around £40 for their 5G home option, sometimes bundling in extras like streaming services. As Ties the broadband expert, I always recommend checking the full cost across the contract period, factoring in any initial fees and yearly increases detailed in the summary.
Speeds and Performance
Three typically delivers 200-300Mbps on average for 5G downloads, with highs up to 1Gbps, surpassing Vodafone's usual 100-150Mbps range. Your actual experience hinges on local coverage, signal quality, and peak-hour traffic. Three's extensive 5G reach in over 580 spots makes it stronger for high-speed wireless in urban areas, while Vodafone offers steadier 4G options for countryside locations.
Customer Service and Extras
Three prioritizes straightforward app support and unlimited plans, including outdoor hubs to boost weak signals. Vodafone adds value with Wi-Fi 6 equipment and entertainment add-ons, plus solid international features. Three works best for those seeking rapid speeds and wide 5G availability, whereas Vodafone suits users wanting bundled benefits and dependable coverage.
Three Home Broadband vs Vodafone Broadband
Pricing • Technology • Everyday Experience
Pricing and Contracts
Three keeps things simple with 5G or 4G home broadband on unlimited data and quick self-install. You will usually find a choice of rolling terms and fixed contracts. Vodafone prices most offers on fixed full fibre, often with introductory discounts and optional add ons. If you want a bundle that includes extras like enhanced Wi-Fi or security, Vodafone’s Pro II tiers are worth a look. Always compare the total cost over the full term, including any delivery or in-contract price changes shown at checkout.
Coverage, Speeds and Reliability
Three’s performance depends on indoor 5G coverage at your address. In strong signal areas speeds can be very quick for everyday use. If walls block signal, the Outdoor 5G Hub option links to an indoor eero router to help coverage in selected areas. Vodafone sells fixed full fibre over Openreach and CityFibre where available, which brings steadier latency and consistent peak-time performance compared with mobile in many homes. If full fibre is not live on your street, Three’s wireless approach can be a practical stopgap.
Setup, Hardware and Extras
Three is plug and play with a Wi-Fi 6 hub, so there is no engineer in typical cases. The Outdoor 5G Hub uses an external unit and an indoor eero 6 to improve reach. Vodafone’s Pro II packages include the Ultra Hub with Wi-Fi 6E, optional Super WiFi boosters and a 4G Broadband Back-up device that keeps you online during faults. Pro II also bundles Secure Net Home for network-level protection. Choose the path that matches your home: quick wireless setup with Three or a fixed fibre install and added extras with Vodafone.
How many customers does Three Broadband have in 2025?
Three’s subscriber footprint compared with major UK ISPs
Three Home Broadband customer numbers
As of August 2025, Three UK doesn’t publish a standalone customer count for its 4G/5G Home Broadband (FWA) base. After the Vodafone–Three merger completed on 31 May 2025, the new VodafoneThree group reports about 1.654 million fixed-broadband customers in the UK (Q1 FY26, July 2025) — a figure that primarily reflects Vodafone’s fixed-line base rather than Three’s FWA.
Comparison with major ISPs
Big names like BT, Sky, Virgin Media and TalkTalk each have millions of UK broadband customers. Three stands out as a mobile-first network offering 4G/5G Home Broadband, with a total active mobile customer base just over 10 million — mostly from mobile services. It appeals in areas with strong signal where people want quick setup and unlimited data without a fixed line.
Three Home Broadband: Awards, Studies and Our Verdict
Independent Studies • ADR Coverage • Our 2025 Score
Independent Network Studies
Organisations such as Opensignal and RootMetrics publish UK reports that measure mobile network experience. Three is included in these studies. Results vary by place and time, which matters for home broadband that runs over 5G or 4G rather than a fixed fibre line.
Complaints and Escalation
If a complaint is not resolved after going through the provider process or eight weeks have passed, you can take the case to the Communications Ombudsman for a free, independent decision. This is the standard ADR route for UK consumers.
Our Editorial Verdict for 2025
Our score: 7.2 out of 10. In our 2025 comparison group it placed last overall. There are real benefits, including quick self-install, unlimited data and strong results in homes with good indoor 5G. Where full fibre is available we usually recommend a fixed FTTP line for consistency. If fibre is not yet live at your address, Three can be a practical interim solution that you can set up in minutes.
Common Complaints About Three Home Broadband from Real Users
We personally checked recent reviews and reports in Aug 2025 to surface the three issues you are most likely to encounter
5G Signal Dependence
Three Home Broadband relies on 5G mobile signals. If you are not in a strong coverage area, speeds can drop or service might be unreliable. Urban spots often work well, but rural or indoor dead zones are a frequent gripe. Tip: check Three's coverage map and consider a signal booster if needed.
Variable Speeds and Data Caps
Speeds can fluctuate based on network congestion or time of day, unlike fixed-line options. Some plans have fair usage policies that throttle heavy users. This frustrates gamers or streamers who expect consistent performance. Look for unlimited plans if you use a lot of data.
Customer Service and Billing Problems
Users often mention long hold times on support calls and errors in billing, like unexpected charges. Communication during outages or setup can be spotty. Keep records of all interactions and use the app for quicker updates where possible.
How to Cancel Your Three Home Broadband
Step by Step Guide to Cancelling Three Home Broadband
Switching vs Cancelling Outright
One Touch Switch applies to fixed-line broadband on participating networks. Three Home Broadband runs over 5G or 4G, so your new fixed-line provider will not close your Three account for you. If you are moving to FTTP or cable, place the new order first, then tell Three to cancel so you avoid downtime or double billing. If you are stopping broadband entirely, contact Three to cease the service.
Notice and Minimum Term
Outside the cooling-off window, Three typically asks for 30 days’ notice. If you are still within a minimum term, an early termination charge (ETC) can apply. The exact amount depends on your plan and months left, so check your Contract Summary and Key Information documents for the figure and how it is calculated.
Cooling Off
Orders placed online or by phone usually include a 14 day cooling-off period. If you asked to start service within that time, you will pay for any usage or activation already provided. To cancel in cooling off, follow Three’s instructions and return any supplied hub in good condition.
Equipment Returns
Return any loaned equipment when asked. For standard Home Broadband this is the 5G or 4G hub. If you have the Outdoor 5G Hub, return the outdoor unit and the indoor eero router if they were provided on loan. Use Three’s return method and keep the proof of postage. A non-return fee may apply if kit is not sent back when required.
How to Cancel
You can request cancellation through the Three app, via web chat or by phone. Ask for confirmation of the cease date, any ETC, and whether equipment needs to be returned. Set the cease date after your new service goes live to avoid a gap.
Final Bill and Clean Exit
After service ends, review the final bill for any part-month charges, ETC and credits. Cancel any standing orders you set up yourself. If something looks off, raise it with Three promptly and keep the chat or email trail.
Can Three Home Broadband Be Trusted?
We Reviewed Three Across Four Key Trust Factors
Ofcom Compliance & Regulation
Three follows Ofcom standards and connects to the Communications Ombudsman for resolving disputes. If something is not sorted after eight weeks or you hit a deadlock, you can take it there for a free review.
Established Network Presence
With a broad 4G and 5G footprint across the UK, Three serves millions. In spots with solid coverage, people find the service holds up well, based on what we've seen in user feedback.
Straightforward Setup and Contracts
You get a hub that plugs in easily, no landline required. Contracts come with clear terms, a trial period to back out, and unlimited data that fits many households.
User-Reported Reliability
Where signals are strong, speeds support everyday use like streaming or working from home. Outcomes depend on your area's network load and how you position the hub.
BEST THREE HOME BROADBAND DEALS IN 2025 🔓
📶 “Unlimited data over 5G or 4G, quick self-install, and an Outdoor 5G option that feeds an eero router indoors where signal struggles.”
Three Home Broadband – 2025 Offers
Check the latest Three Home Broadband plans in 2025. Most homes get a plug and play Wi-Fi 6 hub with no engineer visit.
See Three DealsDoes Three Home Broadband Offer a Trial Period or Money-Back Guarantee?
Learn About Three’s 30-Day Money-Back Guarantee and Service Approach
30-DAY MONEY-BACK GUARANTEE
You’ve got 30 days from the day your hub arrives to test Three Home Broadband. If speeds or signal aren’t right, cancel and return the hub. Three provides a prepaid returns label. You may be charged a proportionate amount for any service and data used up to cancellation.
SUPPORT & AFTER 30 DAYS
Three will troubleshoot any faults during your first 30 days. If issues persist, use the guarantee to cancel. After 30 days, 1-month rolling plans can be ended with 30 days’ notice; fixed-term plans may have early termination fees and also require 30 days’ notice. Remember to return the hub when leaving to avoid non-return charges.
Three Home Broadband Review Rating Breakdown
Three Home Broadband achieves a 7.2 out of 10 Overall Rating
How We Rate Three Home Broadband
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for for all our ISP Reviews to provide an accurate comparable score.
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
Three Home Broadband Review: Why It Scores 7.2/10 in 2025
Why Three Fits for Flexible 5G and Budget-Friendly Plans
Three Home Broadband: Quick, Wireless, Cost-Effective
Three delivers 5G broadband with simple setup and a reliable hub included. As a broadband expert, I appreciate the no-fuss installation and solid speeds in good coverage zones.
If you need consistent performance or strong rural signal, a fixed-line option might work better. For affordable wireless access where 5G is available, Three gets a 7.2 ovreall from our team.
PERFORMANCE
Decent 5G speeds with good uploads in strong areas, though they can fluctuate with usage.
VALUE FOR MONEY
Competitive pricing with unlimited data and included hardware.
CUSTOMER EXPERIENCE
Easy to set up, but support responses can vary in quality.
AVAILABILITY
Relies on 5G coverage, which is expanding but stronger in cities.
REPUTATION
Praised for affordability and 5G pace, with notes on occasional reliability issues.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT THREE HOME BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT THREE HOME BROADBAND
What most people want to know about Three Home Broadband in 2025
Does Three Home Broadband guarantee my speed?
Three gives average speed ranges for your area, but results depend on mobile signal and usage. If speeds are much lower than expected and support cannot fix it, check Three's policy and Ofcom rules for options. Try moving the hub near a window for better performance.
How long does Three installation or switching take?
No installation appointment is needed with Three. The hub arrives by post, and you just plug it in to get started. Activation usually happens within days, and the guide helps with positioning for the strongest signal.
What router does Three provide?
Three includes a 5G hub like the ZTE model with your plan. It offers Wi-Fi 6 for reliable coverage. If you have your own equipment, you can connect it, but the supplied hub is straightforward to use.
Will Three raise my price mid-contract?
Price adjustments, if any, are detailed in the contract summary. Review for CPI-based changes to know what your bills will look like throughout the contract period.
Are there any current Three Home Broadband discounts?
Three runs deals like lower prices for initial months or waived fees in some spots. These depend on your area, so enter your postcode on Three's site to view current promotions.