Toob Broadband Review (Updated 2026)

Full Fibre (XGS-PON / GPON)

Toob is an "AltNet" (Alternative Network). They are building their own dedicated fibre optic network in the South of England (Southampton, Portsmouth, etc.) and also utilising the CityFibre network to reach other areas. This is pure Fibre-to-the-Premises (FTTP).

Because they are providing toob internet via full-fibre (FTTP), it avoids the copper last-leg issues you get on FTTC services (some Sky/BT customers are on FTTP too, depending on location). This allows for the symmetrical speeds that define their service.

Linksys / Adtran / Sagemcom

You are paying for 900 Mbps, but you will almost certainly not see that speed on your phone in the bedroom. Looking at recent toob wifi reviews, it is clear the supplied toob wifi hardware is a bottleneck. Toob supplies different routers depending on your location, often a Linksys Velop or Adtran unit. They are strictly "okay".

The issue is that while the signal entering your house is 900Mbps, the default toob broadband router struggles to push that speed through solid UK brick walls. To actually get what you pay for, many users end up binning the free router and spending £150+ on their own high-end mesh system. Fortunately, Toob allows you to use your own router easily.

The Support Lottery

In 2024, Toob's support was legendary. Now? It is struggling. A deep dive into recent toob reviews and the rise in toob complaints mostly centres around being disconnected after ~30 minutes on hold (experiences vary). There have been complaints about staff being "rude" or unhelpful when things go wrong.

The risk is clear: If your connection works, Toob is a dream. If it breaks, you are now entering a world of pain that rivals the big providers like Virgin Media.

The "Cowboy" Installs

Toob uses contractors (often via CityFibre) to drill the holes in your wall. It is a coin toss. You might get a neat professional, or you might get someone who leaves a "horrendous mess" of cable clips and dust (as reported in December 2025 reviews). They are rushing to hit targets, and quality control on the physical install has slipped.

The 900 Mbps Plan

The Main Plan: For most users, the home900 package is the sweet spot. You get 900Mbps download and 900Mbps upload. This simplicity is refreshing compared to the confusing tiers of other providers.

Pricing: Typically around £25/month on an 18-month contract. This price point makes it one of the most competitive gigabit connections in the UK.

The Hidden "Gamer Tax"

They market "gigabit speeds" to gamers, but they hide a dirty technical secret called CGNAT (Carrier Grade NAT). Toob uses CG-NAT because of the limited availability of IPv4 addresses (it’s positioned as an interim approach while the world transitions toward IPv6). This can cause issues with peer-to-peer gaming/NAT types, hosting servers, and some remote access / VPN / inbound connection use-cases.

That £25/month deal suddenly becomes £33/month just to get a connection that functions properly for gaming.

Symmetrical Power

The advertised toob speed is genuine. The standout feature is the upload speed. While Virgin Media Gig1 caps you at roughly 100Mbps upload, Toob gives you the full 900Mbps. If you work from home, send large files, or backup to the cloud, this feels significantly faster.

The Giant vs The AltNet

A frequent dilemma for buyers is weighing up toob vs vodafone broadband. While Vodafone offers widespread availability and aggressive pricing on both the Openreach and CityFibre networks, Toob generally undercuts them on price where their dedicated network exists.

Vodafone includes a more robust standard router with features like automatic 4G backup on their Pro II plans, which appeals to remote workers seeking redundancy. However, Toob's symmetrical upload speeds and lower monthly cost make it the better raw pipe for heavy downloaders, provided you don't mind managing your own mesh network to overcome the weaker supplied router.

Toob is a "no-frills" provider. You don't get free cinema tickets or mobile sims. You get a pipe to the internet. Here is what is available:

• Static IP Service: For £8/month, you can opt out of CGNAT. This is essential for serious gamers and home server enthusiasts.
• Complete Wi-Fi: Toob sells an add-on called complete wi-fi (mesh extender support). The site shows it as £6/month on an 18-month term (where offered).
• Referral Scheme: Toob often runs a referral programme where you and a friend both get Amazon vouchers if you sign up via a referral link.

Strict Cancellation: Like most AltNets, if you move home to an area Toob does not serve, you may still be liable to pay out the remainder of your contract. Check the terms carefully if you rent.

Support Availability: Support isn’t 24/7. Toob lists opening hours as Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 10am–4pm—so a Sunday evening issue may wait until Monday.

Independent AltNet

Toob Ltd, operating across the Toob UK network area, was founded by former Vodafone executives. It is backed by significant private investment (Amber Infrastructure). Unlike Virgin (merged with O2) or Openreach (BT Group), Toob is a smaller, more agile entity, though this size is currently being tested by their rapid expansion and the resulting strain on customer service.