Cancelling Your Verizon Fios Subscription

To cancel your Verizon Fios home internet service, follow these steps:
1. Switching to another provider Contact your new internet provider first to schedule installation and service activation. Then call Verizon at 1-800-VERIZON to cancel your Fios service. Schedule the cancellation for after your new service is active to avoid internet downtime.
2. Moving or discontinuing service entirely Call Verizon customer service at least 30 days before your desired cancellation date. This gives you time to return equipment and ensures you won't be charged for an extra month of service.
3. Early termination fees on contracts If you're still under contract, Verizon charges an Early Termination Fee (ETF) of up to $350, minus $15 for each full month of service completed. Check your account online or call customer service to see your exact ETF amount.
4. 30-day money back guarantee New Fios customers have 30 days from installation to cancel without penalty. You'll only pay for the time you used the service. Make sure to return all equipment within this window to avoid charges.
5. Return Fios equipment You must return the Fios router, set-top boxes, and any other rented equipment within 30 days of cancellation. Use the prepaid return kit Verizon sends you, or drop off at a Verizon store. Unreturned equipment fees can be $99 to $499 depending on the device.
6. Final bill and moving considerations Your final bill will include prorated charges and any applicable fees. If you're moving within Verizon's service area, you might be able to transfer service instead of cancelling. When timing a switch, plan your new service installation date carefully to minimize any gap in internet access.