This Virgin Media Broadband review highlights what matters in 2025: typical download and upload speeds on Virgin’s cable network (DOCSIS) and expanding full fibre footprint, how the latest Virgin Media Hubs handle Wi-Fi coverage, and whether Virgin can keep up with demanding use like 4K streaming, competitive gaming, hybrid working, and smart-home devices.
Whether you want broadband-only or a bundle, Virgin Media is known for very fast headline tiers (up to Gig1 in cabled areas), straightforward installs, and optional Wi-Fi guarantee add-ons. Our assessment focuses on value for money, evening-time consistency, latency, and contract flexibility so you can choose the right plan with confidence.
Virgin Media Broadband Score Summary
Virgin Media delivers ultrafast broadband through its own cable and fibre network, with top speeds of up to 1Gbps. It covers millions of UK homes, often in areas without full fibre from other providers.
- ⚡ Gig1 Fibre Speeds
- 🚀 Independent Network
- 📶 Hub 5 Router
- 🔒 Web Safe Security
- 📺 TV & Streaming Bundles
- 📈 Unlimited Data
- 💪 High-Speed Performance
- 👪 Parental Controls
- 📏 Transparent Speeds
- 📞 Virgin Phone
- 📱 My Virgin Media App
- 🏢 Business Options
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
Virgin Media Broadband Review 2025: Is It Worth It?
Is Virgin Media the Best Choice in 2025? Ties the Broadband Expert Investigates
Virgin Media in 2025: Ties the Broadband Expert’s Straight-Talking Verdict – Blistering Speeds, Solid Wi-Fi
Looking for an up-to-date Virgin Media Broadband review? We break down Gig1 potential, Hub 5/5x Wi-Fi results, evening consistency, and value across M50–Gig1 so you can pick a plan that fits streaming, gaming, and hybrid work.
Ties the Broadband Expert says: “Virgin’s headline speeds are among the fastest you can get in cabled areas. With the newer hubs and WiFi Pods, coverage is strong — a great match for busy, multi-device households.”
VIRGIN MEDIA: 9 MOST POPULAR FEATURES
⚡ “Why pick Virgin Media Broadband in 2025? Explore the nine most popular features — availability depends on your address and plan.”
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ULTRAFAST CABLE & FTTP
Choose ultrafast cable for reliable everyday speed, or full fibre (where available) for even faster downloads and responsive gaming. Actual speeds depend on local technology and network conditions.
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VIRGIN MEDIA HUB 5/5X
The Hub 5 (and 5x on select fibre areas) focuses on stable, simple Wi-Fi with Wi-Fi 6, automatic updates and quick setup. Create a guest network and manage basics without deep menus.
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INTELLIGENT WIFI MAX
Add mesh pods to push signal into hard-to-reach rooms. Eligible plans include a home Wi-Fi guarantee to help ensure consistent coverage around the house.
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WEB SAFE CONTROLS
Web Safe and Child Safe provide centralised filtering and threat blocking at the network level. Apply age-rating profiles, schedule access windows and reduce exposure to known malicious sites.
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DIGITAL VOICE
Move landline calls onto your broadband with clear audio and features like voicemail and call screening. Availability depends on your line type and supplied equipment.
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SPEED PROMISE
Virgin Media sets expectations for minimum speeds based on your address. If results consistently fall short, you’ll get diagnostics, support and potential remedies under applicable guarantees.
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VOLT & STREAM BUNDLES
Pair broadband with O2 mobile for Volt perks and add Virgin Media Stream for flexible entertainment — all on one monthly bill.
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QUICKSTART & APP
QuickStart self-install where eligible or engineer visits where needed, plus an app to manage Wi-Fi settings, pause devices and run speed checks from the sofa.
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OWN NETWORK COVERAGE
Virgin Media runs on its own network rather than Openreach. Technology (cable vs FTTP), speed tiers and installation options vary by postcode — check your address during sign-up.
Virgin Media Broadband Pros and Cons – Candid 2025 Review
Where Virgin Shines (and What to Check Before You Switch)
Big Urban Footprint
Virgin Media operates its own cable/FTTP network across much of urban UK, so many city postcodes can get service without an Openreach line or an engineer visit to a phone socket.
Very Fast Downloads (Gig1 avg 1,130Mbps)
Plans range from everyday M125 to Gig1 (~1.13Gbps) for 4K streaming, big game downloads and busy homes. In some full-fibre areas, “Gig2” (2Gbps) is also available.
WiFi Max & Modern Hubs
Add WiFi Max for mesh coverage and a room-by-room guarantee of at least 30 Mbps — or get £100 bill credit if it can’t be achieved. Up to three Pods if needed. Newer Hub models (like Hub 5/5x) support Wi-Fi 6.
Mid-Contract Price Rises
If you joined or re-contracted on/after 9 Jan 2025, your monthly price increases by a fixed £3.50 each April. Older contracts used RPI + 3.9%.
24-Month Minimum Terms (New Customers)
As of late June 2025, most new fixed-term deals are 24 months. 30-day rolling options exist but usually cost more and may exclude the fastest tiers.
Postcode-Dependent Performance
Real-world speeds and latency can vary by area, and upload speeds on cable are typically lower than like-for-like FTTP packages (some of which offer symmetrical uploads).
Virgin Media Broadband Plans: Find the Right Fit
Browse Virgin Media's 2025 broadband packages, from M125 to Gig1 nationwide — plus Gig2 in select full-fibre areas.
M125 Fibre Broadband
Average ~132 Mbps — ideal for small to medium homes handling HD streams, video calls, and browsing.
M250 Fibre Broadband
Average ~264 Mbps — great for 4K streaming, online gaming, and speedy downloads across several devices.
M350 Fibre Broadband
Average ~362 Mbps — built for households juggling multiple 4K streams and multiplayer sessions.
M500 Fibre Broadband
Average ~516 Mbps — for high-demand homes, home offices, and creators moving big files.
Gig1 Fibre Broadband
Average ~1,130 Mbps — Virgin Media’s fastest widely available tier for tech-heavy households.
Gig2 Full Fibre (select areas)
Up to 2,000 Mbps on full-fibre (nexfibre/XGS-PON) in limited locations; optional symmetrical uploads available.
About Virgin Media Broadband: Who They Are & Why UK Households Choose Them
Learn about Virgin Media’s mission, network, and key strengths.
Who Is Virgin Media Broadband?
Virgin Media serves millions of UK addresses via its own cable and fibre network. Offering plans from M125 to Gig1, it’s known for ultrafast downloads, no need for a landline, and bundled TV/mobile services.
Virgin Media's Mission & Values
Virgin Media aims to deliver high-speed, reliable internet alongside flexible TV and mobile options. Its focus on innovation and customer satisfaction appeals to both casual streamers and heavy internet users.
Why Virgin Media Stands Out
Virgin Media differentiates itself with gigabit-capable speeds, attractive bundle deals, and extras like WiFi Max mesh coverage—making it a leading choice for households prioritising fast, dependable connectivity.
Virgin Media Broadband Company History: Timeline of Key Milestones
Explore Virgin Media’s evolution from cable beginnings to a leading gigabit broadband provider.
2006 – Virgin Media Formed
Virgin Media emerged from the merger of NTL and Telewest, becoming the UK’s first provider to bundle broadband, TV, phone, and mobile into one service.
2009 – DOCSIS 3.0 Rollout
The introduction of DOCSIS 3.0 technology allowed Virgin Media to deliver significantly faster cable broadband speeds than most rivals at the time.
2019 – Gig1 Trials Begin
Virgin Media began testing Gig1 services, offering download speeds exceeding 1Gbps over its upgraded cable network.
2020 – Gig1 Nationwide Launch
The nationwide rollout of Gig1 broadband made Virgin Media the largest gigabit-capable network in the UK.
2022–2025 – FTTP Expansion & WiFi Max
Virgin Media expanded its full fibre footprint, introduced WiFi Max mesh technology for whole-home coverage, and strengthened its bundles with O2 mobile under Volt.
Why Choose Virgin Media Broadband in 2025?
Ultrafast Speeds • Strong Coverage • Premium Extras
Widespread Urban Coverage
Virgin Media connects millions of homes in cities and large towns through its own network—no landline required—delivering consistent speeds across much of urban UK.
Ultrafast Speeds
With speeds from M125 to Gig1 (~1.1Gbps), Virgin Media is ideal for 4K streaming, gaming, and homes with heavy internet usage. Full fibre upgrades in some areas further enhance stability.
Feature-Rich Options
From WiFi Max mesh and speed guarantees to parental controls and entertainment bundles, Virgin Media offers more than just broadband—it’s a complete home connectivity solution.
Virgin Media Broadband Speed Test Results – All Plans (2025)
Measured Speeds Across Virgin Media’s M125, M250, M350, M500 & Gig1
Virgin Media runs on its own gigabit-capable network (DOCSIS 3.1 and expanding FTTP), which enables very fast downloads across the UK. Below are representative 2025 averages for each main tier, drawing on Ofcom’s broadband performance reporting and Virgin Media’s published package speeds. Use this to gauge real-world suitability for streaming, gaming and working from home.
| Package | Ping | Download | Upload |
|---|---|---|---|
| M125 | 12 ms | 132 Mbps | 20 Mbps |
| M250 | 11 ms | 264 Mbps | 25 Mbps |
| M350 | 10 ms | 362 Mbps | 36 Mbps |
| M500 | 9 ms | 516 Mbps | 52 Mbps |
| Gig1 | 8 ms | 1130 Mbps | 104 Mbps |
⚠️ Actual speeds vary by location, network utilisation, wiring and Wi-Fi setup.
Why Virgin Media Delivers Strong Performance
Own Gigabit Network
Runs on Virgin Media’s cable/fibre network (DOCSIS 3.1 with XGS-PON FTTP in rollout), enabling ultrafast speeds independent of Openreach.
Hub 5 with Wi-Fi 6
The Hub 5 supports Wi-Fi 6 and a 2.5Gbps Ethernet port for multi-gig ready homes, improving throughput and latency on compatible devices.
Truly Unlimited
No fair-use caps or speed throttling on broadband plans—stream, game and upload without artificial limits.
IS VIRGIN RELIABLE FOR STREAMING?
📺 In this Virgin Media review, we tested how major streaming platforms perform on M125 through Gig1 plans: smooth HD and 4K quality, dependable at peak times, and able to run several streams without a hitch.
✅ NETFLIX
Netflix runs in HD and 4K HDR with no buffering, even at peak times. Virgin’s higher tiers handle multiple Netflix streams effortlessly.
✅ BBC IPLAYER
BBC iPlayer offers UHD on supported content with smooth live sport and drama playback, even when other devices are active on the network.
✅ DISNEY+
4K HDR titles load fast and play without stutter. Multiple profiles can stream simultaneously on Virgin Media without any drop in quality.
✅ PRIME VIDEO
Prime Video starts instantly and holds 4K HDR quality steady. Virgin’s gigabit service supports multiple streams plus downloads without impact.
✅ NOW TV
NOW delivers crisp HD with fast channel switching. Boost adds enhanced clarity for live sports, especially on faster Virgin packages.
✅ APPLE TV+
Apple TV+ streams in flawless 4K HDR with Dolby Vision and Atmos. Gig1 kept peak bitrates steady during extended viewing.
✅ YOUTUBE
Plays smoothly up to 8K on capable devices. Uploads are consistent and fast enough for livestreaming without frame drops.
✅ ITVX
ITVX performs well in HD for live and on-demand viewing. Testing showed multiple concurrent streams with no buffering issues.
✅ CHANNEL 4
Streams in HD with quick resumes post-ad breaks. Virgin fibre kept long viewing sessions stable without bitrate drops.
Does Virgin Media Broadband Work On Your Device?
Works with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect Android devices via dual-band Wi-Fi 6 or Ethernet adapters. Virgin Media Hubs offer strong coverage, low latency, and parental controls for streaming, gaming, and browsing.
iPhone & iPad (iOS/iPadOS)
Enjoy rapid loading times and smooth 4K streaming. Ultrafast tiers easily handle FaceTime HD and large app downloads across multiple Apple devices.
Windows PCs & Laptops
Stream, work, and game reliably over Wi-Fi 6 or Gigabit Ethernet. Low-latency connections keep Teams and Zoom calls crystal clear.
Mac (macOS) & MacBooks
Enjoy fast, secure Wi-Fi 6 or wired Ethernet. Perfect for video editing, cloud storage sync, and high-quality streaming.
PlayStation (PS4/PS5)
Low ping for smooth online gameplay. A wired connection is ideal; Virgin Hubs support UPnP for easy multiplayer setup.
Xbox Series X|S & One
Great for Xbox Game Pass streaming and multiplayer gaming. Best results with 5GHz Wi-Fi or wired Ethernet for minimal lag.
Amazon Fire TV & Firestick
Fast app launches and UHD streaming stay smooth, even during peak usage, thanks to Wi-Fi 6 support.
Smart TVs (Samsung, LG, Android TV)
Watch in 4K HDR without buffering. WiFi Max pods extend coverage so every room gets a strong signal.
Roku Players & Roku TV
Quick channel loading and stable UHD playback. Best results with 5GHz Wi-Fi or Ethernet during peak hours.
How Does Virgin Media Broadband Compare to Competitors?
Pricing • Gigabit Coverage • Support • Exclusive Extras • Speed Reliability
Virgin vs Competitors: Pricing & Value
Pricing depends on area and bundle. Budget FTTP providers may be cheaper at mid-tiers, while Virgin often offsets this with bundle perks and periodic promos. Always check contract term and annual rise.
Gigabit & Full Fibre Availability
Virgin’s network passes about 18.5 million premises (Q2 2025) with Gig1 (avg 1,130Mbps) available across its footprint. Full-fibre upgrades are expanding coverage, with a combined FTTP footprint now over 7 million premises and further upgrades planned toward 2028.
Customer Support Quality
Ofcom reports Virgin had the second-highest broadband complaints in 2024, but was the quickest to resolve total-loss faults on average. Channels include phone, web chat and online tools.
Exclusive Features & Bundles
WiFi Max guarantees 30Mbps in every room or £100 bill credit, with mesh Pods if needed. Volt and TV bundles (e.g., sports/cinema/streaming) help differentiate versus broadband-only rivals.
Performance & Speed Consistency
Downloads are excellent. On cable, Gig1 uploads are ~104Mbps; FTTP competitors often provide higher or symmetrical uploads. Virgin now offers optional symmetrical uploads in eligible FTTP areas.
🌍 Where Does Virgin Media Broadband Work?
UK Coverage • FTTP Upgrade • Ultrafast Cable • Whole-Home Wi-Fi • Guarantees
Network Footprint & Speeds
Virgin Media O2’s fixed network passes ~16.2 million UK premises. Within its footprint, Gig1 (~1,130Mbps) is available network-wide, with Gig2 (2Gbps) in selected FTTP areas. Typical packages run from M125 up to Gig1.
Full Fibre (FTTP) Upgrade & Build
Virgin is upgrading its cable footprint to FTTP by 2028. The separate nexfibre build targets 5 million additional homes by 2026 (2025 target revised to ~2.5m; ~2.2m built by May 2025).
Ultrafast Cable Coverage
In HFC areas awaiting upgrade, DOCSIS 3.1 provides gigabit downloads across the footprint (uploads are lower than FTTP). Strongest presence remains in urban and suburban locations.
Intelligent WiFi Max Guarantee
Get at least 30Mbps in every room or £100 bill credit — with up to 3 WiFi Pods if needed. Included with Gig1/Gig2 and Volt; add-on for other tiers.
Reliability & Remedies
Virgin participates in Ofcom’s Broadband Speeds Code (minimum speed & right to exit) and the residential automatic compensation scheme covering delayed installs, total loss of service and missed appointments.
📍 Virgin Media Broadband Coverage in Major UK Cities
Check Virgin Media Availability in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
Virgin Media delivers one of the fastest broadband networks in London, with gigabit speeds in most boroughs and stable performance for streaming, gaming, and working from home.
Birmingham
Birmingham residents enjoy widespread ultrafast connectivity, with Virgin Media’s network covering the majority of the city and ongoing upgrades to full fibre.
Manchester
Manchester’s Virgin Media service offers ultrafast and gigabit packages, backed by a robust cable network and expanding fibre-to-the-premises coverage.
Glasgow
Glasgow customers can access high-speed Virgin Media broadband across most of the city, with new developments benefiting from the latest full fibre infrastructure.
Liverpool
Virgin Media’s Liverpool network supports ultrafast and gigabit broadband, ensuring smooth online experiences for homes and small businesses.
Leeds
Leeds has strong Virgin Media coverage with ultrafast plans widely available and continued investment in next-generation full fibre broadband.
🌄 How Does Virgin Media Broadband Perform in Rural Areas?
Gigabit Expansion • Coverage in Towns • Project Gigabit • Alternative Solutions
Gigabit Cable & Fibre Expansion
Virgin Media is growing its cable and fibre reach into semi-rural areas, allowing more communities to benefit from gigabit-capable speeds for streaming, business, and smart home use.
Coverage in Larger Rural Towns
While ultra-remote areas are not yet served, Virgin covers many rural towns with packages from M125 to Gig1 (~1.1Gbps), offering fast and stable internet for everyday and heavy use.
Project Gigabit & Partnerships
Working with Project Gigabit and infrastructure partners, Virgin is helping deliver ultrafast broadband to underserved rural and semi-rural regions.
Alternative Rural Solutions
For areas still outside its network, Virgin recommends mobile broadband or alternative fibre providers, helping customers access reliable internet in the interim.
Is Virgin Media a Good Broadband for Gamers in 2025?
Ultrafast Speeds • Low Latency • Stable Global Play • Intelligent WiFi Security
LOW-LATENCY ULTRAFAST PERFORMANCE
Virgin Media’s Gig1 and other ultrafast packages deliver low pings and stable connections, giving players the edge in competitive titles like Call of Duty, Fortnite, and Rocket League.
RELIABLE INTERNATIONAL CONNECTIVITY
With a robust network backbone and extensive peering, Virgin customers can connect to global servers for smooth cross-region matches without disruptive lag.
ADVANCED NETWORK SECURITY
Intelligent WiFi tools and built-in security features help protect gamers from cyber threats, keeping online sessions safer and uninterrupted.
Virgin Media Broadband Analysis by Ties
Is Virgin Media Broadband Good for Torrenting in 2025?
Ultrafast Speeds • Unlimited Data • Smart Configuration — For Legal P2P Use Only
HIGH-SPEED DOWNLOADS FOR P2P
With plans like M500 and Gig1, Virgin Media offers some of the UK’s fastest residential broadband speeds. For smoother multi-gig downloads and consistent seeding, connect via Ethernet and choose torrents with active peer swarms.
UNLIMITED DATA USAGE
Most Virgin Media broadband packages have no data limits, making them ideal for heavy or frequent P2P transfers. Still, review your contract to confirm no policy changes have been made.
SECURITY & SETUP ADVICE
Keep your Hub firmware updated, configure your network for secure connections, and use VPN or torrent software with a kill-switch for added protection. Only download and share content you have permission to use.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not endorse illegal file sharing. Always ensure your P2P activity is lawful.
How Secure Is Virgin Media Broadband?
WPA2/WPA3 Wi-Fi • Router Firewall • Essential Security (DNS Filtering & Parental Controls)
Wi-Fi Security (WPA2/WPA3)
Hub 5/5x support WPA3-SAE; Hub 3/4 use WPA2-PSK. On Hub 5, WPA3 may be off by default for compatibility — you can change this in the Hub’s wireless security settings.
Router Firewall
The Hub includes a configurable NAT/firewall and options like Port Forwarding and DMZ. Manage these under Advanced Settings → Security.
Privacy & Data Protection
Virgin Media processes personal data under UK data-protection law and retains it only as long as necessary. Check their privacy policy for full details.
Essential Security (formerly Web Safe)
Network-level protection blocks known malicious and fraudulent sites before they load. You can adjust categories and set timers in My Virgin Media → Account Settings → Online Security.
Parental Controls
Use Categories, Blocked Sites and Timer to filter age-restricted or inappropriate content across all devices on your home network, managed via your account.
Network-Level DNS Filtering
Essential Security relies on DNS-based filtering on Virgin’s network to help prevent redirection to malicious domains. Encrypted DNS (DoH/DoT) isn’t provided by default.
What Independent Reviews or Accreditations Has Virgin Media Broadband Received?
Ofcom reports • Security certifications • Independent speed & reliability tests
Ofcom: Service Quality & Performance
Ofcom’s latest service-quality report shows higher-than-average broadband complaints and low complaint-handling satisfaction for Virgin Media. Separately, Ofcom’s Connected Nations research indicates UK fixed networks (incl. cable/FTTP) see only modest slowdowns at peak times.
ISO/IEC 27001 (VMO2 Business)
Virgin Media O2 Business holds ISO/IEC 27001 certification (BSI) for defined services and environments. This applies to the business division rather than every consumer operation.
Independent Speed & Reliability
Opensignal’s UK Fixed Broadband Experience (Dec 2024) ranked Virgin Media #1 nationally for download speed, upload speed, reliability and consistent quality among major providers.
Customer Satisfaction (Mixed)
Surveys and regulator data show a mixed picture: strong performance on raw speeds and bundles, but weaker scores for complaint handling and above-average complaint volumes.
TIES’ FUN VIRGIN MEDIA BROADBAND FACT
Virgin Media now reaches over 16 million premises in the UK through its own gigabit-ready cable network — and in 2025, it’s upgrading vast areas to full fibre (XGS-PON), boosting both speed and reliability for customers.
SEE BEST VIRGIN MEDIA DEALS
Does Virgin Media Broadband Track or Log Your Browsing?
Virgin Media Privacy in 2025: UK GDPR, No Sale of Browsing History, Easy Privacy Management
No Sale of Browsing History
Virgin Media does not sell your personal browsing history. As with other regulated UK ISPs, it may process certain network data to maintain service quality, prevent fraud, and meet legal requirements.
UK GDPR Compliance
Virgin Media follows UK GDPR guidelines, including data minimisation and fixed retention periods. You can request access to, correction of, or deletion of your personal data where legally permitted.
Easy-to-Use Privacy Tools
Adjust cookies, marketing preferences, and Virgin Media Web Safe settings directly from your online account or Hub interface, tailoring your household’s privacy and safety preferences.
What Data Does Virgin Media Broadband Store?
Virgin Media Privacy Overview: Data Collection, Security & Optional Features
Below is a straightforward breakdown of the information Virgin Media may process to deliver your broadband service, protect the network, and meet legal requirements. Certain protections are optional and only apply if you choose to enable them.
Virgin Media Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Used for service delivery, network security, and fraud prevention; retained as needed for compliance. |
| Browsing History | Not monetised; optional Web Safe filter can block sites if enabled. |
| Timestamps | Logged for diagnostics, performance analysis, and legal purposes; not used for advertising. |
| Network Traffic | Content not stored; harmful domains can be blocked through optional safety features. |
| User’s Email Address | Encrypted in transit and at rest; used for login, service updates, and notifications. |
| User’s Password | Hashed and never stored in plaintext. |
| Payment Data | Processed securely by Virgin or trusted partners; retained in line with finance laws. |
| Device Information | Displayed in hub/app for home network management and troubleshooting. |
| Location/Address | Stored for service provision and engineer visits; no GPS tracking performed. |
| Connection Logs | Used for fault resolution, capacity planning, and compliance; never sold or shared for marketing. |
Who Owns Virgin Media Broadband and Can You Trust Them?
Ownership • Regulation • Industry Experience • Customer Reputation
Part of Virgin Media O2
Virgin Media Broadband operates under Virgin Media O2, co-owned by Liberty Global and Telefónica. This partnership provides robust financial backing and ongoing network investment.
UK-Based and Ofcom Regulated
Operating entirely in the UK, Virgin Media follows Ofcom regulations and UK GDPR rules, ensuring customer rights, fair billing, and data security.
25+ Years in UK Telecoms
Since the 1990s, Virgin Media has grown into one of the UK’s largest broadband providers, with decades of expertise in delivering high-speed, reliable connectivity.
Extensive Customer Feedback
Virgin Media’s service record is reflected in thousands of verified customer reviews across major platforms, with strong ratings for speed and coverage, plus feedback helping shape service enhancements.
Virgin Media Broadband’s Security & Data Protection
Has Virgin Media Ever Had a Data Breach?
Has Virgin Media Ever Had a Data Breach?
In March 2020, Virgin Media confirmed a misconfigured marketing database had been left accessible online, impacting roughly 900,000 people. It said the data did not include passwords or financial details and that access had occurred at least once; the database was secured and a full investigation followed.
Data Encryption & Privacy
Wi-Fi security depends on your Hub: Hub 5/5x support WPA3 (with a WPA2/WPA3 transitional option), while Hub 3/4 use WPA2. Virgin Media says it handles personal data in line with UK data-protection law—see its privacy policy for details on purposes, sharing and retention.
Security Features for Customers
Essential Security (formerly Web Safe) helps block known malicious and fraudulent sites at the network level, and includes parental-control categories/timers. Manage it in My Virgin Media → Account Settings → Online Security. Hub firewall and related controls are available in the router’s Advanced Settings.
Virgin Media Broadband’s Environmental & Sustainability Initiatives
Connecting Britain with a Greener Approach
Net Zero Carbon Targets
Virgin Media O2 is targeting net zero carbon emissions by 2040, with ongoing projects to lower its operational and supply chain environmental impact.
Sustainable Equipment & Recycling
Energy-efficient hubs and set-top boxes are made from recycled materials and shipped in recyclable packaging. Virgin encourages customers to return old equipment for refurbishment or recycling.
Renewable Energy Commitment
All UK Virgin Media O2 operations are powered by 100% renewable electricity, helping to cut greenhouse gas emissions and support a sustainable energy future.
Does Virgin Media Broadband Include Ad Blocking & Online Threat Protection?
Safer Browsing with Virgin Media Web Safe
WEB THREAT BLOCKING
Virgin Media Web Safe prevents access to phishing pages, malware-infected sites, and other online threats — securing every device connected to your home broadband.
CONTENT FILTERING
Customise content filters with Virgin Media’s Child Safe feature to block selected categories of websites, making it easier to manage household online safety.
AUTOMATIC THREAT UPDATES
The Web Safe threat database updates regularly, adding new harmful domains to the blocklist without requiring any manual setup.
Does Virgin Media Offer a Static IP Address?
Fixed IP Connectivity for Business & Professional Use
WHAT IS A STATIC IP?
Virgin Media provides static IP addresses mainly through its business broadband packages, giving you a consistent address each time you connect. This is essential for hosting websites, secure remote logins, or managing systems that require IP authentication.
WHO SHOULD USE IT?
Best suited for business customers, remote IT teams, and technical professionals, a static IP offers reliable connectivity, secure networking, and minimises interruptions when accessing remote services.
Does Virgin Media Prioritise Certain Online Activities?
Open-Internet Network Management • Smarter In-Home Wi-Fi
WHAT IT IS
Virgin follows UK net-neutrality rules, meaning internet traffic is treated equally. It applies reasonable, application-agnostic measures (e.g., security, legally required blocking, DDoS protection) and says it does not monitor or prioritise specific apps like gaming or streaming.
WHAT IMPROVES PERFORMANCE
Lag or buffering is often caused by weak Wi-Fi or local congestion. Virgin’s Intelligent WiFi, WiFi Max Pods (with an in-home speed guarantee), and the Connect app help optimise coverage and stability inside your home. These are Wi-Fi features, not public-network prioritisation.
What is the Virgin Media Hub?
Next-gen routers for fast, secure and reliable home broadband
WHAT IS THE VIRGIN MEDIA HUB?
The Virgin Media Hub is the modem-router supplied with broadband packages. The model you get depends on your service: Hub 3 (DOCSIS cable, Wi-Fi 5), Hub 4 (DOCSIS 3.1 cable, Wi-Fi 5), Hub 5 (DOCSIS 3.1 cable, Wi-Fi 6 with a 2.5Gbps Ethernet port), or Hub 5x (full fibre XGS-PON, Wi-Fi 6 with multi-gig LAN). All Hubs include Intelligent WiFi optimisation; security features include the Hub firewall plus Virgin Media’s network-level Web Safe (blocks scam/malware sites) that you can toggle in My Virgin Media. Ideal for busy homes with streaming, gaming and lots of smart devices.
What is Virgin Media Hub Guest Wi-Fi?
Give Guests Internet Access Without Sacrificing Privacy
WHAT IS GUEST WI-FI?
Virgin Media Hubs allow you to create a dedicated Guest Wi-Fi network for visitors, ensuring they can connect to the internet without having access to your private devices, files, or smart home controls.
WHEN TO USE IT
Perfect for when friends, relatives, or short-term guests visit and need internet access while you keep your main network and all connected devices secure from unauthorised access.
Who Should Choose Virgin Media Broadband?
The 5 Best Fits for Virgin Media in 2025
Big Households & Busy House-Shares
Go large: combine Gig1 with the WiFi Max guarantee and mesh Pods to keep 4K streams, consoles and smart-home kits happy in every room. Hub 5’s Wi-Fi 6 helps with lots of devices at once.
Students & Short-Stayers
Student-friendly setup: 12-month student deals (plus rolling options) and free installation. Ideal for study sessions, lecture replays and Netflix nights without landline faff.
Entertainment Superfans
One home for TV and apps: Stream or TV 360 brings services together, and Volt households get handy extras like speed boosts, double O2 mobile data and WiFi Max included.
Heavy Downloaders & Always-Updating Gamers
Smash through 100-GB patches and cloud asset pulls with Gig1-class downloads. Top-tier uploads are strong for day-to-day sharing and streaming; use Ethernet for the steadiest pings.
Movers & Renters Who Need It Now
QuickStart self-install ships everything to your door so you can plug in and go — perfect when you’re switching provider or getting set for day-one Wi-Fi in a new place.
Who Might Not Choose Virgin Media Broadband?
Five Situations Where an Alternative Could Fit Better
Upload-Heavy Creators & Streamers
Regularly pushing large videos, livestreaming at high bitrates, or backing up raw media? You may prefer a plan with higher—or symmetric—upload in your postcode.
Static-IP or Advanced Networking
Running home labs, self-hosting, or VPNs that expect fixed addressing? You’ll likely need a business-grade plan or a provider offering residential static IP.
Short-Term Renters & Frequent Movers
If you move often or need a 1-month rolling deal, check flexible FTTP/FTTC options—longer contracts usually unlock Virgin’s best pricing.
Price-Rise-Averse Buyers
Prefer a fixed monthly cost with no annual uplift? Look for fixed-price or social tariffs that promise no mid-contract increases.
Latency Purists (Pro Gaming/Real-Time)
When sub-20ms latency and tight jitter windows matter more than raw download speed, full-fibre (FTTP) in your area can be a better bet.
Virgin Media Broadband Mobile Apps: Stay in Control Anywhere
The official My Virgin Media apps for Android and iOS make managing your broadband simple, wherever you are.
Android App Features
The My Virgin Media Android app lets you run speed tests, view and pay bills, adjust parental controls, and manage your Hub’s settings — all from your smartphone.
iOS App Features
For Apple users, the iOS version of My Virgin Media offers the same tools, plus quick access to service updates and instant technical support options.
Extra Mobile Tools
Both Android and iOS apps feature built-in speed testing, outage notifications, Wi-Fi pause and scheduling, and support for managing multiple Virgin Media accounts from a single login.
Can You Use Virgin Media Broadband on Multiple Devices?
Keep Every Device Online with One Virgin Media Account
CONNECT MULTIPLE DEVICES
Run Virgin Media Broadband on every device in your home — from mobile phones and tablets to laptops and smart TVs — without slowdown.
ONE ACCOUNT FOR THE WHOLE HOME
One Virgin Media subscription covers your entire household, making it perfect for families, flatshares, or homes full of connected gadgets.
SMARTPHONE SUPPORT
Get strong and stable Wi-Fi for both iPhone and Android devices for streaming, browsing, and calls anywhere indoors.
COMPUTER & LAPTOP SUPPORT
Enjoy uninterrupted speeds on Windows, macOS, or Linux systems for work, gaming, or streaming.
SMART TV COMPATIBILITY
Watch films, shows, and sports in 4K on smart TVs and streaming devices including Apple TV, Firestick, and Chromecast.
What Paid Extras Does Virgin Media Offer?
6 Popular Add-ons for Wi-Fi, Security, TV & Calling
WiFi Max (WiFi Guarantee)
Get 30Mbps in every room or £100 bill credit, with up to 3 WiFi Pods if needed. Included with Gig1/Gig2 and Volt; otherwise typically ~£8/month on M50+ tiers.
Advanced Security (F-Secure)
App-based protection for your devices (on the go, not just at home). Usually £3/month after a 3-month free trial (or £30/year). Essential Security is included at no extra cost.
Flex TV (via Stream)
Add flexible TV on a rolling 30-day term through the Stream box. You can bolt on premium apps/channels and get 10% credit back on full-price subscriptions. Service fee typically ~£5/month; activation fee may apply; Virgin broadband required.
Extra Stream Boxes (Multiroom)
Watch in more rooms by adding extra Stream boxes. The first extra box is ~£10/month and each additional box is ~£5/month on a 30-day rolling basis.
Add Landline & Call Plans
Add a home phone at checkout, then pick a call plan (e.g., Evenings & Weekend Chatter, Anytime Chatter, International) for inclusive calls during your chosen times/destinations.
Add an O2 SIM (Volt)
Pair Virgin broadband with an O2 Pay Monthly SIM to unlock Volt benefits (e.g., broadband speed boost up to the next tier, double mobile data, WiFi guarantee with Pods). The SIM is paid; Volt perks are included once both services are in the same household.
Does Virgin Media Offer Business Broadband?
Fast, Reliable & Scalable Broadband for Business Needs
Virgin Media Business Broadband
Yes — Virgin Media offers dedicated business broadband solutions designed for small and medium-sized enterprises. With ultrafast speeds reaching up to 1Gbps, excellent uptime performance, and UK-based support teams available when you need them, Virgin Media ensures your operations run smoothly. Their business plans are ideal for video conferencing, cloud applications, e-commerce, and large data transfers, and can be scaled as your business grows.
Virgin Media Broadband vs Budget Providers – Is It Worth Paying More?
Why Many Customers Choose Virgin Media Over Cheaper Alternatives
WHY CHOOSE VIRGIN MEDIA BROADBAND?
Virgin Media offers exceptional speeds, a dedicated cable/fibre network, and reliable performance. Extras like the Virgin Media Hub and Intelligent Wi-Fi add value, improve coverage, and enhance your online experience.
LIMITATIONS OF BUDGET PROVIDERS
Low-cost ISPs can save money upfront but may lead to reduced speeds, limited network reach, basic routers, and minimal added features — potentially affecting performance for streamers, gamers, and remote workers.
How to Set Up Virgin Media Broadband: Step-by-Step Guide
Get Your Virgin Media Broadband Ready in No Time
Unbox Your Virgin Media Broadband Kit
Open your Virgin Media package and ensure you have all the parts—usually the Virgin Media Hub, power supply, coaxial cable, Ethernet cable, and any wall mounts or adapters. Place the Hub in a central location for optimal Wi-Fi coverage.
Connect to the Wall Socket & Power
Attach the coaxial cable from your wall socket to the Virgin Media Hub, plug in the power adapter, and switch it on. The Hub will initialise and connect to the network—this may take up to 10 minutes.
Set Up Wi-Fi & Link Devices
Find your Wi-Fi name (SSID) and password on the bottom or back of the Hub or in your welcome pack. Use these to connect your smartphone, laptop, smart TV, and other devices to your new broadband connection.
Does Virgin Media Offer Free Installation?
Virgin Media Installation Fees & Limited-Time Offers
Setup Fees (What to Expect in 2025)
The usual setup (activation) fee is £35. However, as of August 2025, Virgin Media is running a £0 setup promotion for new customers across broadband-only, broadband + phone, and broadband + TV bundles (subject to availability and checkout eligibility).
QuickStart vs Engineer
QuickStart self-install is £0. If QuickStart is available but you choose an engineer, there’s a £30 appointment charge. If QuickStart isn’t available, you can book an engineer at no extra cost during the £0 setup offer window.
Any Other One-Off Costs?
Offers can change. Postage or service activation charges may still apply on certain deals, and rolling/30-day options (e.g., Flex TV) typically don’t qualify for £0 setup.
Virgin Media Broadband Speed Guarantee: What’s Included
Reliable speeds backed by a Minimum Guaranteed Download Speed
Minimum Guaranteed Download Speed (MGDS)
Virgin Media sets an MGDS for new or re-contracting customers that’s 50% of your package’s advertised download speed on the day you order. If the actual speed from Virgin’s network to your Hub stays below that MGDS for 3 consecutive days and the issue can’t be fixed within 30 days of you reporting it, you can leave your contract without an early disconnection fee. The MGDS appears in your contract. Note: this measures speed to the Hub (not over Wi-Fi to your devices) and doesn’t cover outages.
What Are the Alternatives to Virgin Media Broadband?
Top 3 Alternatives to Virgin Media in 2025
BT Broadband
BT remains one of the UK’s most established providers, offering nationwide coverage via the Openreach network. Their full fibre plans deliver stable speeds, with optional extras like BT TV and premium security features.
Sky Broadband
Sky offers reliable fibre connections with competitive pricing, plus bundled TV packages including Sky Sports, Sky Cinema, and Netflix. A good choice for households seeking entertainment and internet in one deal.
TalkTalk Broadband
TalkTalk is known for budget-friendly broadband options, providing flexible fibre and ADSL plans with optional home phone and TV services. Ideal for those prioritising value without sacrificing basic performance.
Virgin Media vs BT Broadband: Which Should You Choose in 2025?
Virgin vs BT: Speed, Value & Service Quality Compared
Pricing & Value
Value depends on what’s available at your address and current promos. Virgin bundles can deliver sharp price-per-Mbps at the very fastest tiers; BT’s Full Fibre plans span multiple speed options up to 900 Mb. Check postcode-level availability and offers before comparing totals.
Speeds & Performance
Virgin leads on headline downloads: Gig1 averages ~1,130 Mb across its footprint, and Gig2 (2 Gbps) is live in limited areas. BT’s top FTTP plan is Full Fibre 900 (avg ~900 Mb). On latency, full fibre (BT/Openreach) generally tests lower than cable, which can benefit competitive gaming.
Customer Service
Ofcom’s latest complaints league table (Q1 2025) shows TalkTalk with the most fixed-broadband complaints and Plusnet the fewest, with BT and Virgin around the industry average. Always consider support quality where you live as experiences vary by area.
Virgin Media Broadband vs Sky Broadband: Which is the Better Choice in 2025?
Speed, Reliability & Value — Head to Head (Aug 2025)
Speeds & Performance
Virgin Media: Gig1 averages ~1,130Mbps download and ~104Mbps upload across its cable (HFC/DOCSIS 3.1) footprint, with Gig2 (up to 2Gbps) live in selected full-fibre (FTTP) areas.
Sky: runs on Openreach FTTP, offering Gigafast (900/90) widely where FTTP is available and a newer 2.5 Gigafast+ tier (up to 2.5Gbps symmetric) in limited areas.
Real-world speeds depend on line type, home setup and location; availability varies by postcode.
Customer Service
Ofcom’s latest service-quality report shows Sky generated the fewest fixed-broadband complaints per 100k customers in 2024, while Virgin Media was among the most complained-about. Q1 2025 quarterly complaints still place Sky toward the low end and Virgin above average. Use this as a directional quality signal alongside local word-of-mouth.
Pricing & Value
Both providers run frequent promos and mid-contract price-rise terms apply. Sky currently advertises 900/90 and 2.5Gbps tiers on FTTP; Virgin frequently discounts Gig1 within its footprint and offers Gig2 only in selected FTTP areas. For like-for-like value, compare the speeds actually available at your address, plus any bundle credits/fees.
Virgin Media Broadband vs TalkTalk Broadband: Which Should You Choose in 2025?
Virgin Media vs TalkTalk: Speed, Price & Service Breakdown
Speeds & Performance
Virgin’s Gig1 averages ~1,130 Mb across its footprint. TalkTalk’s top consumer tier is Full Fibre 900 with average downloads up to ~944 Mb where FTTP is available. On latency, full-fibre (Openreach/CityFibre) typically tests lower than cable, which can help competitive gaming.
Customer Service
Ofcom’s latest complaints update (Q1 2025) shows TalkTalk as the most-complained-about broadband provider, while Plusnet generated the fewest complaints. Experiences vary locally, so check recent feedback in your area.
Pricing & Value
TalkTalk is often among the cheapest FTTP options where available. Virgin can offer sharp price-per-Mbps at the very fastest tiers and in bundles. Actual cost depends on address-level availability and current promos, so always run a postcode check before comparing totals.
Virgin Media Broadband: Awards & Recognition
Verified achievements (2024–2025)
Opensignal — UK Fixed Broadband Experience (Dec 2024)
Virgin Media won all five national awards (Download Speed, Upload Speed, Reliability Experience, Consistent Quality, and Video Experience) among national providers.
Uswitch Telecoms Awards (Mar 2025)
Winner: Most Reliable Broadband Provider (Virgin Media).
Broadband Genie Awards (Jun 2025)
Category wins include Fastest Widely Available Provider, Best Provider for Streaming, Best Provider for Online Gaming, Best Provider for Home Working and Best for Speed Satisfaction.
GWS Connectivity Experience Awards (Jul 2024)
Winner: Best Broadband Experience. Virgin Media O2 also took Best Combined Connectivity Experience (broadband + mobile).
UK Green Business Awards (Jun 2024)
Low Carbon Industrial Project of the Year for an AI-enabled data-centre cooling project with EkkoSense (Virgin Media O2).
Common Complaints About Virgin Media Broadband from Real Customers
Virgin Media Broadband Issues: What Users Have Reported
Customer Service & Complaint Handling
Many customers report difficulty getting issues resolved, with higher-than-average complaint volumes compared with several rivals. Getting through can take time, and some users say billing or technical problems need multiple contacts to fix.
Reliability & Peak-Time Performance
Some users experience slower speeds or higher latency at busy times (evenings/weekends), especially in high-utilisation areas. Ofcom’s 2025 survey found Virgin Media customers were less likely than average to be satisfied with reliability.
Price Increases (Mid-contract & Out-of-contract)
New Virgin Media contracts signed from 9 January 2025 include a fixed annual rise of £3.50 each April; earlier contracts often had RPI + 3.9%. Out-of-contract customers typically pay more than those who re-contract, so it’s worth renegotiating before your term ends.
How to Cancel Your Virgin Media Broadband Subscription
Step-by-Step Guide to Ending Your Virgin Media Broadband Plan
Cancelling Your Virgin Media Broadband
To cancel your Virgin Media Broadband service, follow these steps:
1. Contact Virgin Media via phone (150 from a Virgin phone or 0345 454 1111) or live chat to request cancellation.
2. Check your contract for the required 30-day notice period and any early termination fees.
3. Return all Virgin Media equipment, such as the Hub or TV box, using the provided return packaging to avoid charges.
4. Pay any outstanding balance and confirm your disconnection date.
Always review your final bill to ensure no additional charges are applied after your service ends.
Can Virgin Media Broadband Be Trusted?
Our Review of Virgin Media’s Four Key Trust Factors
Ofcom Compliance & Consumer Rights
Virgin Media follows Ofcom regulations, which means customers benefit from fair agreements, transparent terms, and legal protection of their rights.
Extensive Ultrafast Coverage
With one of the UK’s largest cable and fibre networks, Virgin Media delivers high-speed connectivity capable of supporting multiple demanding activities at once.
Customer Feedback & Ratings
While some customers highlight fast speeds and reliable performance, others have reported longer-than-expected support wait times, an area Virgin is working to improve.
Transparent Pricing Policy
Virgin Media clearly displays all charges upfront, with no hidden extras, allowing customers to budget with confidence and avoid bill surprises.
BEST VIRGIN MEDIA BROADBAND DEALS IN 2025 🔓
🚀 “Lightning-fast speeds, flexible bundles, and gigabit-ready connections in most areas.”
Virgin Media Gig1 & Fibre – Online-Only Deals (New Customers)
Check out Virgin Media’s top online broadband offers for 2025, featuring M125, M250, and Gig1 Fibre packages. Each plan includes a Virgin Hub router, optional TV and mobile bundles, and fast online signup.
See Virgin Media Deals
Does Virgin Media Broadband Offer a Trial Period or Service Guarantee?
Virgin Media’s Cooling-Off, Minimum Speed & Compensation Rights
14-DAY COOLING-OFF PERIOD
You can cancel within 14 days from the latest of kit delivery, service activation, or receiving the terms. Pro-rata charges apply if you asked service to start during this period, and activation fees are non-refundable once installed.
MINIMUM SPEED EXIT RIGHTS
If your connection remains below your Minimum Guaranteed Download Speed for 3 days in a row and Virgin can’t fix it within 30 days of you reporting it, you may be able to leave without early exit fees.
AUTOMATIC COMPENSATION
Ofcom’s scheme provides automatic bill credits if Virgin misses an engineer visit, delays your service activation, or fails to repair a total loss of service within 2 full working days.
Virgin Media Broadband Review Rating Breakdown
Virgin Media Broadband achieves a 7.3 out of 10 Overall Rating
How We Rate Virgin Media
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for for all our ISP Reviews to provide a comparable overall score for all internet service providers.
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
Virgin Media Broadband Review: Why It Scores 7.3/10 in 2025
Virgin Media 2025 – Speed, Streaming, Value & Coverage Reviewed
Why Virgin Media Broadband stands out in 2025
Virgin Media continues to set benchmarks for speed and streaming quality, with gigabit services reaching more homes each year. Its advanced Hub technology ensures strong connections across multiple devices.
With competitive bundle deals, wide coverage in urban areas, and consistent performance, it remains a leading choice for households that demand speed and entertainment flexibility.
SPEED & PERFORMANCE
Virgin Media delivers some of the UK’s fastest speeds, including Gig1 Fibre at up to 1Gbps, ideal for heavy streaming, gaming, and remote work.
STREAMING EXPERIENCE
UHD streaming on Netflix, Disney+, and BBC iPlayer runs smoothly with no deliberate speed limits on these services.
EQUIPMENT & TECHNOLOGY
The latest Virgin Media Hub models support dual-band Wi-Fi and gigabit speeds, with optional WiFi Pods for extended coverage.
BUNDLES & VALUE
Starting at £29/month, Virgin Media’s broadband can be bundled with TV, mobile, and landline services for better overall value.
NETWORK COVERAGE
Covers millions of homes via cable and expanding full-fibre networks, though rural access can be more limited.
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT VIRGIN MEDIA BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT VIRGIN MEDIA BROADBAND
What most people want to know about Virgin Media Broadband in 2025
Does Virgin Media Broadband guarantee my internet speed?
Yes. Many Virgin Media packages include a minimum speed guarantee. If speeds remain below this and can’t be fixed, you may be entitled to leave without early exit fees.
How long does Virgin Media installation take?
Most installations are completed within two weeks. If your home already has Virgin Media cabling, you may be able to use a self-install kit for faster setup; otherwise, an engineer will arrange a visit.
What equipment does Virgin Media provide?
Virgin Media supplies a Hub router — Hub 3, Hub 4, or Hub 5 — with every broadband package. These routers support dual-band Wi-Fi, parental controls, and high-speed internet connections.
Can I bundle Virgin Media Broadband with TV or mobile services?
Yes. Virgin Media lets you combine broadband with TV and O2 mobile plans. Bundles may offer discounted prices or perks like extra TV channels and additional mobile data.
Are there any current Virgin Media Broadband deals?
Yes. Virgin Media frequently offers online deals — such as reduced monthly rates, free installation, bill credits, or added extras — on selected broadband plans.