Our independent YouFibre Broadband review for 2025 focuses on what busy UK homes actually feel day to day. We look at evening FTTP stability, upload performance for calls and backups, and how clearly YouFibre explains plan terms. As Ties the Broadband Expert, I appreciate the tidy plan structure, symmetrical speeds on full fibre and the option to extend coverage with mesh add-ons when you have larger or more complex layouts.
If your household streams, games and jumps on video calls at once, YouFibre provides straightforward full fibre tiers over the Netomnia network, including multi-gigabit options in select areas. Availability is postcode-dependent and follows Netomnia’s rollout, so check your address first. Support is easy to reach, setup is typically quick, and there are fewer confusing bundles to wade through—just pick a speed that fits and get online.
YouFibre Broadband Score Summary
YouFibre keeps things simple with fast, symmetrical FTTP and easy-to-understand plans. Coverage follows Netomnia’s rollout, so check your postcode. Our research indicates installs are typically quick where fibre is ready to go. Ties the Broadband Expert personally confirmed the plan structure, and the team referenced Ofcom’s latest guidance as of 2025-08-22.
- 🚀 Full Fibre (FTTP)
- 👥 UK-Based Support
- 📶 Modern Wi-Fi Router
- 🧾 Price Locked During Term
- 📈 Unlimited Data
- ⚙️ Contract Options
- 📞 No Landline Needed on FTTP
- 🧰 Online Account Tools
- 📏 Transparent Typical Speeds
- 🛠️ Professional Install (where needed)
- 🔁 Mesh Add-ons Available
- 🔌 Easy Switching
- 🎮 Gamers
- 🎥 Streamers
- 👨👩👧 Families
- 🏠 Remote Workers
YouFibre Broadband Review 2025: Is It Worth It?
Is YouFibre Broadband the Best Choice in 2025? Ties the Broadband Expert Reviews YouFibre
YouFibre Broadband Reviewed in 2025: Ties the Broadband Expert’s Balanced Take for UK Home Broadband
Prefer clean pricing and quick fibre performance? YouFibre is a strong contender. Our review looks at Netomnia FTTP coverage, day-to-day consistency, the included Wi-Fi hardware and how swiftly support responds when something needs fixing.
Ties the Broadband Expert says: “YouFibre keeps things focused—fast uploads, straightforward plans and simple setup. If Netomnia has lit your street, it is an easy recommendation for families and remote workers.”
YOUFIBRE BROADBAND FEATURE HIGHLIGHTS
⚡ “What makes YouFibre a smart pick for home broadband in 2025? Here are the core strengths. Availability depends on your address and chosen plan.”
FULL FIBRE (FTTP) SPEEDS
Experience ultrafast throughput and low latency where FTTP is live — with plans up to 8000 Mbps. Great for multi-device households running 4K/8K streams, online gaming and cloud storage. Actual speeds depend on your package, hardware and postcode.
WI-FI 7 HUB INCLUDED
All plans include a modern Wi-Fi 7 hub for simple setup and stable coverage. Add YouMesh boosters for wider reach and use guest networks to keep visitor devices separate.
WHOLE-HOME WI-FI
Optional YouMesh (Wi-Fi 7) boosters help push strong signal into tricky corners so tablets, TVs and consoles stay quick. Placement matters, and results vary with layout and materials.
NETOMNIA AREAS
YouFibre runs on the Netomnia FTTP network in supported locations. Rollout is expanding, but not everywhere yet — check your address to confirm availability.
24/7 SUPPORT
Live chat is available 24/7. Prefer to call? Phone support runs 8am–8pm daily.
BROADBAND ONLY
FTTP works without a copper phone line. If you want call features, add the YouPhone digital phone option or use a compatible third-party VoIP service.
UNLIMITED DATA
No data caps on fixed-line plans. Peak-time performance still depends on network conditions and your home Wi-Fi setup. Fair use applies.
SYMMETRICAL SPEED OPTIONS
Equal download and upload on supported tiers improves video calls, creator workflows and cloud backups.
FIXED-PRICE CONTRACTS
YouFibre advertises no in-contract price rises on fixed-term deals. Always check the latest offer terms for how pricing and renewals are handled.
YouFibre Broadband Pros and Cons: 2025 Review
The Key Strengths and Weaknesses of YouFibre Broadband
Symmetrical Full Fibre Speeds (up to 8 Gbps)
Built on Netomnia’s XGS-PON FTTP, YouFibre offers fast uploads and downloads with multi-gigabit tiers where available.
Wi-Fi 7 Router Included on All Plans
A next-gen Wi-Fi 7 hub is bundled as standard, supporting high throughput, lower latency and multi-gig wired ports (device-dependent).
Fixed-Price Plans & Commitments
No in-contract price rises, a minimum speed guarantee, price-match promise and optional contract buy-out support for switchers.
Availability Depends on Build
Only addresses within Netomnia’s footprint can order; availability varies by postcode and sometimes by street—use the checker first.
Fewer Big-Bundle Extras
Broadband-centric approach with no large TV bundles; phone is an optional VoIP add-on.
Multi-Gig Needs the Right Kit
To hit the top speeds you’ll need 2.5/10GbE ports, modern devices and appropriate cabling; Wi-Fi results vary with home layout.
YouFibre Broadband Plans: Choose the Right Package for You
Explore YouFibre full fibre deals available in 2025, from 150 to 8000.
You 150
Average 150/150 Mbps (wired), symmetric. Ideal for smaller homes and everyday streaming. Wi-Fi 7 hub included.
You 500
Average 500/500 Mbps (wired), symmetric. Great for busy families, UHD streaming and cloud backups. Wi-Fi 7 hub included.
You 1000
Average 900/900 Mbps (wired). Gigabit-class for creative workflows and low-latency gaming. Wi-Fi 7 hub included.
You 2000
Average 1800/1800 Mbps (wired). Multi-gig headroom for heavy users and many devices. Wi-Fi 7 hub included.
You 8000
Average 7000/7000 Mbps (wired). Top-tier performance in enabled areas. Wi-Fi 7 hub included.
Rolling Monthly Option
Prefer flexibility? Choose a 1-month rolling package with 30 days’ notice instead of a fixed term.
Support & Router Included
New plans include UK support and a Wi-Fi 7 hub; optional YouMesh boosters can extend coverage in larger homes.
Social Tariff
Lower-cost option for eligible customers on certain benefits. Check eligibility before ordering.
Discover YouFibre Broadband: Who They Are & Why UK Households Choose Them
Explore YouFibre Broadband’s principles, service style, and key benefits.
Who Is YouFibre Broadband?
YouFibre is a dynamic UK provider delivering full-fibre broadband through the Netomnia network. It prioritises simplicity, offering ultrafast speeds without complicated packages or hidden fees, perfect for modern homes.
YouFibre’s Core Mission
YouFibre is dedicated to providing reliable broadband with clear pricing and swift installation. Its customer-first approach ensures easy plan selection and responsive support for lasting satisfaction.
What Makes YouFibre Stand Out
YouFibre excels with symmetrical speeds for seamless uploads and downloads, Wi-Fi 7 routers included in most packages, and flexible one-month or 18-month contracts. Ties the Broadband Expert loves its quick setup, ideal for busy households, though availability depends on Netomnia’s network, so verify your postcode.
YouFibre Company History: Timeline of Key Milestones
Follow YouFibre’s journey from launch to a nationwide full fibre provider.
2020 – YouFibre launches
YouFibre arrives with a straight-talking approach to pricing and contracts, pairing with Netomnia’s new FTTP build. Ties the Broadband Expert appreciated the early focus on clear communication from a UK-based team.
2021 – Major rollout funding
Significant investment is secured alongside Netomnia to accelerate fibre deployment and bring symmetrical speeds to more postcodes across the UK.
2024 – Netomnia–Brsk merger announced
A merger roadmap between Netomnia and Brsk is announced, creating a larger group platform. For customers, this supports continued rollout with YouFibre as the retail brand.
2025 – Wi-Fi 7 as standard
YouFibre introduces a Wi-Fi 7 hub across plans at no extra cost. Our checks found setup straightforward, and mesh boosters are available if you need broader coverage.
2025 – Multi-gigabit & growing footprint
Multi-gigabit packages roll out on the Netomnia network, with expansion to more areas through 2025. Availability is postcode-dependent—use the checker before ordering.
Why Choose YouFibre Broadband in 2025?
Multi-gig full fibre • Wi-Fi 7 included • Fixed-price guarantees
Symmetrical speeds (up to 8 Gbps)
Runs on Netomnia’s XGS-PON FTTP with multi-gig tiers where live—great for creators, gamers and busy homes.
Wi-Fi 7 router on every plan
Included as standard for higher throughput, lower latency and multi-gig wired ports (device-dependent).
Fixed-price contracts & guarantees
No mid-contract price rises, plus a minimum speed guarantee, price-match and optional contract buy-out.
YouFibre Broadband Average Speeds (2025)
Plan averages (wired) for every YouFibre package
Figures below reflect YouFibre’s stated average speeds over a wired connection (achievable by ~50% of users) for each plan tier, not live test results. Uploads typically match downloads on these FTTP tiers. Availability varies by postcode.
| Package | Ping | Download | Upload |
|---|---|---|---|
| You 150 (Netomnia) | low ms (wired) | 150 Mbps | 150 Mbps |
| You 500 (Netomnia) | low ms (wired) | 500 Mbps | 500 Mbps |
| You 1000 (Netomnia) | low ms (wired) | 900 Mbps | 900 Mbps |
| You 2000 (selected) | low ms (wired) | 1800 Mbps | 1800 Mbps |
| You 8000 (limited) | low ms (wired) | 7000 Mbps | 7000 Mbps |
⚠️ Actual speeds vary by location, wiring, Wi-Fi setup and device capability. Use a wired test for the most reliable measurement.
Why YouFibre Delivers Excellent Speeds
Netomnia Full Fibre Footprint
An expanding FTTP network brings ultrafast, low-latency connections to more postcodes; check your address to confirm live tiers.
Modern Wi-Fi Hardware
A Wi-Fi 7 hub is supplied on new plans, with optional mesh boosters for whole-home coverage and fewer dropouts.
Straightforward Plan Information
Clear plan names and contract options support predictable bills. Always review your contract summary before you switch.
CAN YOUFIBRE HANDLE STREAMING?
📺 In this YouFibre Broadband review, we tested full-fibre streaming in 2025 and found reliable HD and 4K playback, smooth performance during peak hours, and support for multiple devices. Ties the Broadband Expert recommends using an Ethernet cable for your TV or streaming box for the best 4K sports experience.
✅ NETFLIX
Netflix streamed flawlessly in HD and 4K on YouFibre’s full-fibre network. Family movie nights ran smoothly without interruptions, even with multiple devices active.
✅ BBC IPLAYER
BBC iPlayer delivered consistent HD and select UHD for live broadcasts and catch-up content. Performance held strong during busy evenings on YouFibre.
✅ DISNEY+
Disney+ provided seamless 4K HDR streaming across multiple profiles. YouFibre’s network ensured no quality dips, even during family binge-watching sessions.
✅ PRIME VIDEO
Prime Video launched quickly and maintained 4K HDR quality. Other household activities, like browsing or downloads, didn’t disrupt streaming on YouFibre.
✅ NOW TV
NOW offered smooth HD streaming for sports and movies. Adding NOW Boost enhanced picture quality for live events on YouFibre’s connection.
✅ APPLE TV+
Apple TV+ streamed consistently in 4K HDR with Dolby Vision/Atmos support. YouFibre’s fibre kept bitrates stable during peak viewing hours.
✅ YOUTUBE
YouTube ran smoothly in HD and 4K, with rapid video starts. Content creators benefited from reliable uploads on YouFibre’s full-fibre network.
✅ ITVX
ITVX provided uninterrupted HD streaming for live TV and dramas. YouFibre handled simultaneous streams alongside other online activities effortlessly.
✅ CHANNEL 4
Channel 4 streamed reliably in HD with quick ad recovery. Extended multi-device viewing sessions performed consistently on YouFibre’s network.
Does YouFibre Work On Your Device?
Compatible with Android, iOS, Windows, macOS, Consoles, Fire TV, Roku & Smart TVs
Android Phones & Tablets
Connect Android over dual-band Wi-Fi or with an Ethernet adapter. YouFibre routers deliver broad coverage and responsive performance for smooth streaming and everyday browsing.
iPhone & iPad (iOS/iPadOS)
Enjoy stable Wi-Fi and quick page loads. Full fibre plans handle multiple Apple devices streaming 4K and FaceTime HD without fuss.
Windows PCs & Laptops
Work, stream and download reliably over Wi-Fi or Gigabit Ethernet. Consistent latency supports competitive gaming and crisp Teams or Zoom calls.
Mac (macOS) & MacBooks
Fast, secure connectivity via Wi-Fi or Ethernet. Ideal for 4K streaming, large iCloud/Drive syncs, App Store downloads and stable remote work sessions.
PlayStation (PS4/PS5)
Consistent speeds and low ping for online play and 4K media apps. Use Ethernet for best results. Enabling UPnP or setting appropriate NAT types can improve matchmaking.
Xbox Series X|S & One
Enjoy smooth multiplayer and Game Pass cloud streaming. Wired connections offer the lowest latency, while 5 GHz Wi-Fi performs well in most rooms.
Amazon Fire TV & Firestick
Instant app launches and dependable 4K playback on full fibre. Dual-band Wi-Fi helps keep streams stable across busy homes with many devices.
Smart TVs (Samsung, LG, Android TV)
Run UHD apps smoothly with consistent throughput. Add mesh Wi-Fi or Ethernet backhaul to extend coverage to distant rooms.
Roku Players & Roku TV
Fast channel loading and stable HD/4K playback. Use 5 GHz Wi-Fi or Ethernet where available for best stability at peak times.
How Does YouFibre Broadband Compare to Other Providers?
Pricing • Fibre Coverage • Customer Care • Features • Speed Reliability
YouFibre vs Competitors: Pricing and Value
Clear plan terms with fixed-price contracts (no in-contract price rises on fixed terms). A Wi-Fi 7 hub is included on all plans, and occasional offers may apply at checkout—compare the full-term cost against big-brand promos before you order.
Full Fibre Coverage
Availability follows the Netomnia FTTP rollout. BT/Openreach and Virgin Media O2 currently cover more of the UK overall, but where Netomnia is live YouFibre typically offers responsive, symmetrical tiers. Always check your address first.
Customer Support and Care
Help when you want it: 24/7 live chat, plus phone support 8am–8pm, 7 days. Online guides cover install steps and what to do during a fault.
Features and Flexibility
A modern Wi-Fi 7 hub comes as standard, with optional YouMesh boosters if you need more coverage. If you’re after large TV or mobile bundles, a bundle-led provider may suit better; otherwise YouFibre keeps the focus on fast internet.
Speed Reliability
FTTP performance is predictably stable in everyday use. YouFibre’s equal upload and download on supported tiers benefits cloud work, collaborative editing and high-quality video calls.
🌍 Where Does YouFibre Broadband Work?
UK Coverage • Full Fibre Only • Netomnia (plus select CityFibre areas) • Symmetric Uploads • Wi-Fi 7 Included
Expanding FTTP Coverage
YouFibre delivers full fibre primarily via the Netomnia network, with availability in select CityFibre areas. Check your postcode to see what’s live at your address and which tiers you can order.
Full Fibre Only Plans
The lineup focuses on FTTP for low-latency performance across streaming, gaming and hybrid work. Multi-gig options appear in supported postcodes.
Symmetric on Matching Tiers
Uploads can match downloads where supported—useful for creators, remote workers and households that share large files.
Aligned Speed Profiles
Plan names like You 150, You 500, You 1000, You 2000 and You 8000 are commonly used across the footprint. Higher tiers depend on local build status and equipment.
Whole-Home Wi-Fi
New sign-ups receive a Wi-Fi 7 hub as standard, with optional YouMesh add-ons to help minimise dead zones.
📍 YouFibre Broadband Availability in Popular UK Cities
Explore YouFibre Coverage in London, Birmingham, Manchester, Glasgow, Liverpool & Leeds
London
YouFibre serves selected London areas wherever Netomnia’s FTTP is live. Coverage differs by borough, so pop your postcode into the checker for precise availability and install options. The team at FindCheapBroadband double-checked YouFibre’s coverage messaging on 2025-08-22.
Birmingham
Parts of Birmingham and the wider West Midlands are already on Netomnia’s fibre, enabling YouFibre service. Expect dependable streaming, gaming and video calls once your address is connected; check the postcode tool for live tiers.
Manchester
Greater Manchester sees broad FTTP rollout from Netomnia. Where live, YouFibre provides symmetrical fibre plans with strong everyday performance. Ties the Broadband Expert recommends checking your exact address for current build status.
Glasgow
Availability is expanding across parts of the wider Glasgow region. If Netomnia has completed FTTP on your street, YouFibre plans will show at checkout. Use the postcode checker for confirmation and earliest installation dates.
Liverpool
Liverpool benefits from a significant Netomnia build, enabling YouFibre in many neighbourhoods. Availability and top speed profiles can vary by area, so verify your address before ordering.
Leeds
In Leeds and nearby towns, YouFibre is offered where the Netomnia network is active. Run an address check to confirm eligibility and see the tiers available at your property.
🌄 How Does YouFibre Broadband Perform in Rural Areas?
FTTP Availability • Alternatives Without FTTP • USO Context • Altnet Projects
Full Fibre (FTTP) Availability
YouFibre sells FTTP where Netomnia has built. That footprint is strongest in towns and growing suburbs, with some smaller communities added over time. Symmetrical uploads are a big plus for creators and remote workers. Ties the Broadband Expert recommends checking both your exact address and nearby streets as rollouts can land in phases.
If FTTP Isn’t Live Yet
If your postcode isn’t covered, YouFibre may not be available. Check 4G/5G home broadband or an Openreach-based FTTP/FTTC provider as a stopgap. Ties the Broadband Expert tip: position your router centrally and consider an external 4G/5G antenna for better signal if you go mobile.
Universal Service Obligation (USO)
The USO aims to deliver a minimum 10Mbps where feasible via BT or KCOM, not YouFibre. It can bridge gaps until FTTP arrives. Our research shows it covers essentials like banking and healthcare, though it isn’t a like-for-like substitute for fibre.
Altnet & Community Build
As Netomnia and other altnets extend coverage, YouFibre can offer service in more places. Keep an eye on local works and recheck availability. Pros: fast uploads and simpler pricing. Cons: coverage can be patchy in remote areas.
Is YouFibre Broadband Good for Gamers in 2025?
Low Latency • Stable EU Servers • Strong Uploads | YouFibre works for gamers
LOW-LATENCY FIBRE
Full fibre helps keep latency consistently low for snappy inputs in games like Valorant, Apex Legends and Rocket League. As Ties the Broadband Expert, I rate YouFibre’s FTTP for steady performance when every millisecond matters.
STABLE EUROPEAN PLAY
YouFibre’s full fibre service delivers smooth play on UK and EU servers. For best results, use wired Ethernet where possible to reduce packet loss and jitter.
SYMMETRIC UPLOADS (SUPPORTED TIERS)
On supported tiers, uploads can match downloads. That is great for livestreaming, rapid clip uploads and backing up recordings while you play. The team at FindCheapBroadband double-checked these details on 2025-08-22.
YouFibre Broadband Analysis by Ties
Is YouFibre Broadband Good for Torrenting in 2025?
Fibre Speeds • Unlimited Usage • Smart Setup • For Legal, Responsible P2P Only
FIBRE SPEEDS FOR P2P
YouFibre full fibre offers high throughput and steady latency, which helps with large multi-gigabyte downloads and consistent seeding. For the most stable performance, connect your PC or NAS by Gigabit Ethernet and choose healthy swarms with plenty of peers.
UNLIMITED USAGE
YouFibre residential plans are advertised as unlimited, which is helpful for frequent P2P across several devices. Check your specific plan terms and any acceptable use notes before scheduling big transfers.
SAFETY & SETUP TIPS
Use a reputable client, enable encryption when available, and keep your OS and router firmware updated. Prefer wired links, sensible port management, trusted DNS, and consider optional kill switch features in compatible apps for extra resilience.
⚠️ A Note from Ties, the Broadband Expert: FindCheapBroadband does not condone illegal file sharing or piracy. Always share and download content legally and respect copyright.
How Secure Is YouFibre Broadband?
WPA3-ready Wi-Fi • Automatic Firmware • Router Firewall • Parental Controls • Encrypted DNS
Wi-Fi Security on the YouFibre Hub
New YouFibre customers receive a Wi-Fi 7 hub. On compatible devices you can enable WPA3 for stronger protection against local snooping. Keep the router app signed in, install updates when prompted and set unique passwords for both Wi-Fi and admin access.
Router Firewall & Updates
The hub blocks unsolicited inbound traffic by default. Add port-forwarding only when needed and remove unused rules. Firmware updates are pushed remotely, so leave the hub powered on to receive security fixes.
UK GDPR and Privacy
YouFibre states it handles personal data in line with UK GDPR and telecoms regulation. Data is processed for delivering service, billing and support as described in its privacy policy.
Parental Controls
Use the router app or web interface to create family profiles, set bedtimes and block categories. Features can vary by model, but basic tools are included.
Encrypted DNS (DoH/DoT)
Turn on DNS over HTTPS or DNS over TLS on supported devices. This reduces tampering risks on public Wi-Fi and keeps DNS lookups more private when you’re away from home.
Practical Home-Network Tips
Turn off unused remote access, use a guest network for visitors, and label smart-home devices so anything unfamiliar stands out. If you run work apps from home, consider a reputable VPN on your devices for an extra layer of protection.
What Independent Reviews or Accreditations Has YouFibre Broadband Received?
ADR Coverage • Industry Awards • Customer Reviews • Independent Testing Resources
ADR Membership
If your complaint remains unresolved after following YouFibre’s process, you can escalate to the Communications Ombudsman for an independent decision. Keep a clear timeline of contacts and any deadlock letter. The team at FindCheapBroadband confirmed this ADR route on 22 August 2025.
Awards & Industry Recognition
YouFibre has been recognised at major industry awards in 2025 (including a Uswitch Telecoms Awards win). These accolades typically reflect customer satisfaction, value for money and service reliability. As Ties the Broadband Expert, I view awards as one useful signal—alongside real-world reviews and Ofcom guidance.
Customer Service Recognition
Independent review platforms (for example, Trustpilot) showcase day-to-day customer experiences with YouFibre—frequent themes include swift installs and responsive support. Read a spread of recent reviews to understand performance in homes like yours.
Independent Reviews and Speed Checks
Resources such as ThinkBroadband and ISPreview gather user ratings, forum discussions and speed snapshots for YouFibre on the Netomnia network. Outcomes vary by location, Wi-Fi setup and chosen tier, so use these alongside YouFibre’s own availability and speed estimates.
TIES’ FUN YOUFIBRE BROADBAND FACT
YouFibre delivers full fibre over the Netomnia network to a rapidly expanding set of UK postcodes. In 2025, new plans typically include a Wi-Fi 7 hub for stronger whole-home coverage.
SEE BEST YOUFIBRE DEALS
Does YouFibre Broadband Track or Log Your Browsing?
YouFibre Privacy in 2025: No Sale of Browsing Data, UK GDPR Standards, Easy Controls
No Sale of Browsing History
YouFibre states it does not sell your personal browsing history. Any network data that is processed is used to run the service, protect customers from fraud and comply with lawful requests. Ties the Broadband Expert welcomes this clear position on privacy.
UK GDPR Compliance
YouFibre follows UK GDPR principles such as data minimisation and retention limits. Customers can request access to their data and ask for corrections, portability or deletion where appropriate.
Customer Friendly Controls
Manage marketing preferences, security options and account details using simple tools. The team at FindCheapBroadband double-checked these controls on 2025-08-22 so households can stay in charge of how information is handled.
What Data Does YouFibre Broadband Store?
YouFibre Privacy Basics: What’s Processed, Protected, and Optional
Here’s a straightforward overview of the kinds of information YouFibre may process to run your service, keep networks secure, and meet legal duties. Some security features are optional and only apply if you switch them on. Ties the Broadband Expert suggests checking your router privacy and safety settings during setup. The team at FindCheapBroadband double-checked YouFibre’s website, and our team referenced the most recent Ofcom guidance as of 22 August 2025.
YouFibre Broadband Data Handling Table
| Data Type | Handling Status |
|---|---|
| IP Addresses | Processed for service delivery, security, and fraud prevention; retained as needed for operations and compliance. |
| Browsing History | Not sold or monetised. Optional router safety tools or DNS filters may block risky domains when enabled. |
| Timestamps | Connection metadata may be stored for diagnostics, service quality, and legal obligations. |
| Network Traffic | Content not recorded. Security features can block known malicious domains at the network edge. |
| User’s Email Address | Stored securely for account access and service notifications; encrypted in transit and at rest. |
| User’s Password | Stored as hashed credentials within YouFibre account systems; never saved in plaintext. |
| Payment Data | Processed by YouFibre or billing partners; kept securely under finance laws and PCI-aligned practices. |
| Device Information | Device names and MACs visible in the router or app for management; limited use for connectivity troubleshooting. |
| Location/Address | Service and installation address retained to provision broadband and support appointments; no GPS tracking. |
| Connection Logs | Used for fault diagnosis, capacity planning, and compliance; not used for marketing; not sold. |
Independent Reviews & Accreditations
ADR coverage • Awards • Customer reviews • Independent testing
ADR: Communications Ombudsman
If a complaint can’t be resolved with YouFibre, eligible customers may escalate to the Communications Ombudsman (Ombudsman Services)—an Ofcom-approved, free dispute-resolution scheme. Keep a timeline of contacts and a deadlock letter (if issued) before you submit a case.
Awards & Industry Recognition
In 2025, YouFibre won Uswitch’s Regional Broadband Provider of the Year. Awards complement—rather than replace—hands-on reviews, so pair this with recent customer feedback.
Customer Review Signals
Platforms like Trustpilot surface real-world experiences on installation, speed and support. Scan a range of recent comments to understand performance in homes similar to yours.
Independent Testing & Community
ThinkBroadband and ISPreview host user ratings and forum threads that track YouFibre’s FTTP performance over time. Outcomes depend on location, wiring and Wi-Fi setup, so treat them as directional.
YouFibre Broadband Security & Data Protection
Breach transparency • Privacy rights • Practical security tools
Track Record & Breach Notifications
No publicly disclosed major breaches as of today. YouFibre’s policy states it has procedures for suspected breaches and will notify affected users and the ICO where legally required.
Clear Privacy Policy & UK GDPR Rights
The published policy explains data use and your rights (access, correction, erasure, objection, restriction, portability, consent withdrawal). It notes security measures and that payment transactions use SSL/TLS encryption.
Customer Security Tools on Supplied Routers
Router guides include guest Wi-Fi, password changes, and parental controls (time limits & site blocking). Wi-Fi 7 hardware supports modern security (e.g., WPA3 on compatible devices); guides emphasise sensible, secure defaults.
YouFibre Broadband Controversies & Public Record
What Do Public Reports Say?
Has YouFibre Broadband Been Involved in Controversies?
As of August 2025, there have been no major controversies tied to YouFibre. Discussions mainly focus on its expansion efforts, with some user feedback about service transitions and occasional complaints regarding billing or migrations. Ties the Broadband Expert's view: judge ISPs based on transparency, consistent performance, and responsive support.
Complaints and Oversight
YouFibre is regulated by Ofcom and adheres to Communications Ombudsman procedures for unresolved complaints. If a complaint remains unresolved after eight weeks or following a deadlock letter, customers can escalate to the Ombudsman for free, independent resolution. YouFibre, being a smaller provider, typically doesn’t appear in Ofcom’s complaint tables, which focus on larger ISPs.
YouFibre Broadband Media Coverage & Reputation
How the Media, Public, and YouFibre Itself Shape Its Reputation
Media Recognition
UK consumer tech outlets often highlight YouFibre’s competitive, transparent pricing and its focus on flexible terms. Reviews also mention that YouFibre primarily runs on the Netomnia FTTP network, with growing availability across the UK.
Public Reputation
Customers generally praise YouFibre for its straightforward setup process and responsive support team. As always, local fibre build and availability may impact installation times and service quality.
YouFibre’s Own Media Branding
YouFibre’s messaging positions it as a no-nonsense provider with clear pricing, no hidden fees, and flexible contracts. The brand promotes its Full Fibre plans equipped with Wi-Fi 7 hubs, focusing on simplicity and reliability instead of bundling or complex extras.
YouFibre Broadband Environmental & Sustainability Efforts
Practical Steps Toward Lower Impact Home Broadband
Environmental Management Standards
YouFibre’s parent company, Netomnia, is certified to ISO 14001 for environmental management, along with other key frameworks like ISO 9001 and ISO 27001. These standards help ensure continuous improvement in sustainability practices.
Router Return and Recycling
YouFibre makes it easy to return old routers for refurbishment or recycling, using pre-paid packaging to reduce e-waste. This initiative supports sustainability while avoiding non-return charges.
Full Fibre Efficiency
Full fibre infrastructure is more energy-efficient than older copper networks. Ties the Broadband Expert's tip: optimize your energy use by placing your router centrally, wiring high-use devices, and turning off unused extenders while enjoying high-speed performance.
Does YouFibre Broadband Include Ad Blocking & Online Threat Protection?
Added Security via the eero App, With Optional Upgrades
ROUTER-LEVEL PROTECTION
YouFibre’s eero Wi-Fi 7 router includes automatic firmware updates and a built-in firewall. Advanced ad blocking and threat protection are available in the eero app with an eero Secure or Plus subscription. ISP-wide ad blocking is not included by default.
PARENTAL CONTROLS
Use the eero app to create device profiles, set bedtimes, and filter categories. Basic controls are included, with more advanced filtering features available through an eero Secure or Plus subscription. Ties the broadband expert recommends labeling devices to easily spot anything unfamiliar.
SECURE DNS & SAFE BROWSING
The eero service helps block known malicious domains, reducing phishing and malware risks. You can also enable DNS over HTTPS (DoH) or DNS over TLS (DoT) on supported devices for additional privacy and secure browsing. These tools provide added security but do not replace device-level antivirus protection.
Does YouFibre Broadband Offer a Static IP Address?
Reliable Connectivity With a Consistent Public Address
WHAT IS A STATIC IP?
A static IP is a fixed public address that remains constant every time you connect. It is useful for remote access, managing smart devices, hosting your own services, or implementing IP allow lists for business applications. While most homes can function without it, those requiring consistent inbound access will find it especially useful.
WHO SHOULD USE IT?
A static IP is ideal for small businesses, remote workers, or hobbyists who need a consistent address for their services. For home plans on YouFibre, a public static IPv4 address is not typically provided. Consider business plans or explore alternative options like VPNs or secure relay services. As Ties the Broadband Expert suggests, always secure your devices with strong passwords and keep firmware up to date.
How Do I Keep My Devices Secure With YouFibre Broadband?
Router Firewall, WPA2 or WPA3, Parental Controls, Your Choice of Antivirus
WHAT SECURITY DO I GET?
YouFibre supplies a modern full fibre router with built-in firewall protection, secure Wi-Fi, and full admin controls. You can choose the security software that best fits your needs for Windows, macOS, Android, or iOS. As Ties the broadband expert, I always recommend changing the router’s admin password, using a strong Wi-Fi key, and ensuring firmware is up to date.
SUPPORTED DEVICES & LICENCES
You can install reputable security software on devices running Windows, macOS, and Android. iPhone and iPad come with built-in protections such as malicious site blocking. Licenses for these security apps are provided by the vendor, not YouFibre.
HOW TO SET UP
To secure your network, log into the router settings, enable WPA2 or WPA3, and update your firmware. Configure the firewall and check the UPnP settings. Set up a guest Wi-Fi network for visitors, and install your preferred antivirus software with automatic updates enabled.
USING EXISTING PROTECTION
Already using an antivirus or security suite? You can continue using it with YouFibre. Just make sure only one real-time antivirus is active on each device, keep software definitions up to date, and consider using parental controls or web filtering for safer family browsing.
Does YouFibre Broadband Use Smart Traffic Routing?
A Simple Approach: Reliability Over Complexity
Does YouFibre Use Traffic Shaping?
YouFibre states it doesn’t throttle speeds or cap traffic and does not run a traffic management policy on standard residential FTTP. Typical activities—streaming, gaming, video calls—aren’t intentionally de-prioritised. Temporary network management may be used to resolve security issues or faults, and usage is still subject to the Acceptable Use Policy.
Focus on Stability
Rather than complex per-app routing, YouFibre’s stability comes from capacity planning, resilient backhaul, and strong peering on its core (primarily Netomnia) network, with service also delivered over CityFibre in some areas. The aim is consistent peak-time speeds with minimal latency. Real-world performance still depends on local access conditions and your home Wi-Fi setup.
What Router Does YouFibre Broadband Provide?
Wi-Fi 7 Hubs • Optional Mesh • Simple Web Controls
What’s Included with YouFibre?
New customers get the YouFibre Hub (Wi-Fi 7) as standard. Higher-tier packages may use the Hub Pro (tri-band Wi-Fi 7, with multi-gig Ethernet), and you can add YouMesh boosters for extra coverage (YouMesh Pro is offered for 2 Gbps/8 Gbps tiers). Manage your network via a simple web interface (guest Wi-Fi, parental controls, port forwarding). Legacy installs may have an eero; those remain supported.
What Is Guest Wi-Fi on YouFibre Routers?
Keep Your Main Network Private While Sharing Internet Access
WHAT IS GUEST WI-FI?
YouFibre routers, like the Wi-Fi 7 hub, include a guest network feature that broadcasts a separate SSID for visitors. This keeps your main network isolated so your personal devices, including smart home gear, stay secure. Ties the broadband expert suggests using a different password for the guest network and enabling time limits or device blocking if your router supports these options.
WHEN TO USE IT
Activate Guest Wi-Fi when friends, family, or temporary visitors need internet access, or when contractors are on-site. It’s also useful for older IoT devices that you don't fully trust, keeping them separate from your work laptop and personal devices.
Who Should Choose YouFibre Broadband?
Match Your Lifestyle: families • flexibility • creators • small biz • gamers
Families and Multiple-Device Homes
Wi-Fi 7 hub included on all plans; add optional YouMesh boosters for larger or challenging homes. Ideal for simultaneous streaming, gaming and homework.
Students and Young Professionals
Unlimited data + fast symmetric tiers. Choose fixed-term value or selected rolling-monthly options (e.g., 1 Gbps) for flexibility—availability varies by plan/address.
Home-Based Workers and Freelancers
Symmetric uploads help with calls and cloud work. For SLAs or business features, consider YouFibre Business; otherwise residential FTTP is often ample.
Small Business Owners and Entrepreneurs
Running a home venture? Residential can work, but YouFibre Small Business packages provide business-grade support and options where needed.
Gamers and Streamers
Full Fibre on Netomnia’s XGS-PON supports low-latency, high-throughput connections for lag-resistant play and smooth 4K+ streaming (setup/line conditions apply).
Who Shouldn’t Choose YouFibre Broadband?
Situations Where Another Provider May Suit You Better
Cheapest Long-Term Bundle Hunters
YouFibre offers competitive FTTP pricing (and a social tariff), but it’s broadband-only. If you’re after the very lowest effective cost via TV/mobile bundles or freebies from bigger ISPs, another provider may work out cheaper overall.
Non-FTTP Households
YouFibre supplies full fibre (FTTP) only. If FTTP isn’t live at your address yet, consider FTTC or 4G/5G home broadband until fibre becomes available in your postcode.
All-in-One Service Seekers
No TV or mobile bundles here — YouFibre is broadband-only. There is an optional VoIP home phone add-on, but if you want broadband + TV + mobile on one bill, look to larger bundle providers.
Users Needing Beyond-Residential Performance
Residential plans go up to 8 Gbps. If you need higher throughput or strict uptime/jitter guarantees, a dedicated leased line or specialist business service is a better fit.
24/7 Phone Support Requirements
Live chat is available 24/7, but phone support runs 8am–8pm daily. If you specifically need 24/7 telephone support, choose a provider that offers it.
YouFibre Contract Options & Flexibility
Choose Between Rolling Monthly or Fixed-Term — Which Suits Your Situation?
Flexible Monthly Rolling Plan
Want flexibility? YouFibre’s monthly rolling package has no fixed term. You can cancel with 30 days’ notice and there’s no Early Termination Fee on the rolling plan.
Affordable Fixed-Term Contracts
Fixed-term packages are usually cheaper per month (commonly on an 18-month term). If you leave early, Early Termination Charges may apply. YouFibre also asks for 30 days’ notice to cancel.
Availability Restrictions
How Coverage Limits Affect YouFibre Customers
YouFibre Broadband Coverage
YouFibre offers FTTP only, delivered primarily via the Netomnia network (with some areas on CityFibre). Service availability is postcode-dependent and follows local fibre build activity—typically faster in urban areas, with rural areas continuing to be upgraded.
| Coverage Type | YouFibre (primarily Netomnia) | UK Average (Ofcom, Jan 2025) |
|---|---|---|
| Full Fibre (FTTP) | Postcode dependent, expanding | ≈ 74% of homes |
| Superfast (≥30 Mbit/s) | Not offered by YouFibre | ≈ 98% of homes |
| Rural FTTP | Still patchy, expanding | Lower than urban; e.g. gigabit ≈58% rural vs ≈90% urban |
In summary, YouFibre’s fastest speeds are available where its partner networks have deployed fibre. If service isn’t yet in your postcode, check availability or set an alert to be notified when your area is upgraded.
YouFibre Broadband App: Full Control at Your Fingertips
Manage your broadband, update settings, and access support seamlessly with YouFibre’s mobile apps for Android and iOS.
Android App Features
The YouFibre app for Android lets you manage your broadband account, update payment information, reschedule engineer visits, and add eero routers to your home network, all from the convenience of your smartphone.
iOS App Features
With the YouFibre app on iOS, Apple users enjoy the same seamless functionality, including access to billing tools, appointment scheduling, and eero router setup, ensuring smooth operation on your device.
Additional Mobile Tools
You can also pair the YouFibre app with the eero app to fine-tune your Wi-Fi performance, add extra mesh units for enhanced coverage, and easily monitor all connected devices. Ties the Broadband Expert recommends labelling your devices for easy identification and quick troubleshooting.
Can You Use YouFibre Broadband on Multiple Devices?
Keep Your Entire Home Online with Just One YouFibre Broadband Account
CONNECT MULTIPLE DEVICES
YouFibre supports multiple devices such as phones, laptops, tablets, and smart TVs at the same time. The overall performance depends on your plan and Wi-Fi setup, with no hard device limit.
ONE ACCOUNT COVERS YOUR HOME
A single YouFibre account keeps all devices in your home connected, perfect for families or shared households. For hard-to-reach areas, mesh add-ons help extend your Wi-Fi coverage.
SMARTPHONE SUPPORT
Both Android and iPhone devices benefit from YouFibre's Wi-Fi 7 technology, providing strong coverage for streaming, browsing, and video calls throughout the home.
COMPUTER & LAPTOP SUPPORT
Windows, macOS, and Linux devices all enjoy fast and stable internet. For the best speeds on desktops and gaming consoles, consider connecting via Ethernet.
SMART TV COMPATIBILITY
Enjoy 4K streaming on smart TVs and devices like Fire TV, Apple TV, and Roku. For optimal performance, place your router centrally or add mesh if needed.
What Paid Extras Does YouFibre Broadband Offer?
Add coverage, calling, or control with official add-ons (prices as of 29 Aug 2025)
YouMesh Wi-Fi 7 Booster
Whole-home coverage booster for the supplied Wi-Fi 7 Hub; add nodes to reach weak spots and maintain throughput. Price: £7 per unit/month; availability and terms may vary by plan and address.
YouMesh Pro (for 2–8 Gbps tiers)
Higher-spec mesh node tuned for multi-gig tiers (You2000/You8000) to sustain very high wireless throughput. Price: £15 per unit/month; recommended for 2–8 Gbps packages.
YouPhone
Digital home phone add-on with unlimited evening & weekend UK landline calls. Price: £5 per month; calls outside the inclusive period are chargeable.
YouPhone Plus
Digital home phone add-on with unlimited UK landline calls at any time. Price: £10 per month; out-of-bundle destinations are charged at standard rates.
YouPhone Pro
Digital home phone add-on with unlimited UK landline & mobile calls at any time. Price: £15 per month; fair use and exclusions may apply.
Static IPv4
Fixed public IPv4 address for remote access, hosting and advanced setups (residential use only). Price: £5 per month; not intended for commercial services.
Does YouFibre Broadband Offer Business Broadband?
Business FTTP • Static IP • SLA • YouPhone VoIP
Yes — YouFibre Has Business Broadband
YouFibre runs a dedicated Business offering on its FTTP network. Packages include a static IPv4 address as standard, with bolt-ons (e.g., Static IP options) and YouPhone for office calls. A published business SLA applies — for example, unplanned loss of service has a 24-hour fix target with a service credit if breached. If you need dedicated connectivity such as a leased line/DIA or multi-site Ethernet, consider a specialist provider or contact YouFibre Business to discuss options.
YouFibre Broadband vs Budget Providers - Is It Worth Paying More?
Learn Why More Households Are Opting for YouFibre Over Budget Alternatives
WHY CHOOSE YOUFIBRE BROADBAND?
YouFibre offers clear pricing, reliable full fibre performance, and the flexibility of both rolling monthly and fixed-term plans. The full fibre service comes with a high-quality router, easy app controls, and mesh options to ensure uninterrupted streaming and gaming. As Ties the broadband expert, I recommend YouFibre for those seeking straightforward, no-fuss broadband with dependable speeds and excellent customer support.
LIMITATIONS OF BUDGET PROVIDERS
Budget providers often provide lower upfront prices, but this can come at a cost. Expect fewer included features, like basic routers or reduced customer support hours, and potential issues with peak time performance. If your home depends on 4K streaming, gaming, or remote work, these limitations may impact your experience.
How to Set Up YouFibre Broadband: Step-by-Step Guide
A Simple Walkthrough to Get Online Fast
Unbox Your YouFibre Hub (Wi-Fi 7)
In the box: YouFibre Hub or Hub Pro, power supply and an Ethernet cable. Place the hub in an open, central spot (not in a cupboard or on the floor) for best signal; avoid interference sources like microwaves and cordless phones.
Connect to the ONT & Power On
Plug the Ethernet from your fibre connection box (ONT) into the hub’s WAN port (labelled 2.5G on Hub, 10G on Hub Pro), then power on. Wait until the Internet light is solid white (flashing white indicates no DNS); activation may take a few minutes on go-live day.
Join Wi-Fi & Secure Your Network
Scan the QR code on the hub or enter the SSID and Wi-Fi Key from the label to connect. To change your Wi-Fi name/password, set up Guest Wi-Fi or parental controls, go to http://192.168.1.1 (username: Admin; GUI password on the hub’s label); older devices can use the “_legacy” SSID after the hub updates.
Does YouFibre Broadband Offer Free Installation?
YouFibre Installation Fees Explained
Installation and Activation Fees
The cost of installation depends on your address and whether a new fibre line or optical network terminal (ONT) needs to be installed. If an engineer visit or additional work is necessary, an activation fee may apply. For properties with existing fibre infrastructure, setup is generally quicker and more affordable. Exact charges will be confirmed during checkout based on your postcode.
Promotions and Waivers
YouFibre frequently runs promotions that reduce or waive the upfront fees on selected Full Fibre plans. These offers vary depending on your location and network availability. My advice? Run an address check, look for any mention of "setup" in your order summary, and only proceed once you know whether a promotion applies to waive the setup fee for your installation.
How Expensive Is YouFibre Broadband in 2025?
Breaking Down Monthly Costs and Value for Money
YouFibre Broadband Monthly Costs
YouFibre is generally mid-priced. Rolling monthly (no-contract) plans offer flexibility but usually carry higher monthly fees. Fixed-term plans (typically 18 months) tend to offer better value overall. Availability and pricing vary by postcode. All plans include YouFibre’s Wi-Fi 7 Hub (or Hub Pro), and standard installation/activation are often free.
Is YouFibre Worth the Price?
If you value transparent pricing, UK-based customer service and symmetric FTTP performance, YouFibre is a solid choice. The Wi-Fi 7 router is included on all plans, and you can choose between rolling or fixed-term contracts. Note that static IPv4 addresses aren’t included by default on residential plans (CGNAT is used), but you can add one for an extra monthly fee.
YouFibre Broadband Speed Guarantee: What’s Included
Minimum Guaranteed Speed • 30-Day Fix Window • Ethernet Testing
YOUR MINIMUM GUARANTEED SPEED (MGS)
Your contract shows your package’s MGS. If wired (Ethernet) download speeds to your router are consistently below that MGS and YouFibre can’t resolve it within 30 days (after remote checks and any engineer visits), you can cancel without early termination charges on eligible services. Wi-Fi readings aren’t valid for MGS as wireless performance varies by device, distance and interference.
Does YouFibre Broadband Require a Landline?
Full Fibre Only — No Copper Landline Needed
YouFibre FTTP — No Landline Needed
YouFibre connects via full fibre (FTTP), so you don’t need a traditional phone line. Want a home phone? Add YouPhone (YouFibre’s digital phone) or use another VoIP provider — you can usually port your existing number. Handsets connect via your router or a digital phone port; older phones may need an ATA adapter.
No FTTP at Your Address
YouFibre only sells FTTP. If it’s not live at your postcode yet, consider alternatives like FTTC or 4G/5G home broadband for now, and check the Netomnia/YouFibre availability tool periodically to see when your area goes live.
What Are the Best Alternatives to YouFibre Broadband?
Top 3 Broadband Providers Competing with YouFibre in 2025
BT Broadband
BT covers most UK addresses via the Openreach FTTP network and remains a solid all-rounder. Its Complete Wi-Fi add-on comes with a whole-home Wi-Fi guarantee, and Hybrid Connect provides automatic 4G backup over the EE mobile network if your fixed line drops. Note that many TV/bundle journeys are now branded as EE TV, but they’re still available to BT broadband customers. Always check your postcode for the fastest FTTP options and any add-on eligibility.
Sky Broadband
Sky is a great pick if you want broadband with seamless entertainment. The WiFi Max add-on includes an Enhanced Wall-to-Wall Wi-Fi Guarantee, mobile data for outages and device-priority controls. Pair with Sky Stream (or Glass) for simple TV bundles. In many areas Sky runs over Openreach FTTP; in CityFibre areas, Sky now offers symmetric tiers up to 2.5 Gbps. Check your address to see which network and speeds you can get.
Virgin Media Broadband
Virgin Media excels on headline speeds and simple TV bundles. Gigabit (≈1.13 Gbps) is widely available across its network, and in full-fibre XGS-PON areas you can get symmetric Gig2 (2 Gbps). TV comes via Virgin TV 360 or the lighter Stream option. If raw speed is a priority or you want broadband + TV under one bill, it’s a strong alternative—just confirm what’s live at your postcode.
YouFibre Broadband vs Sky Broadband: Which Provider is Right for You?
YouFibre vs Sky: Performance, Pricing, and Features Compared
Pricing and Value
YouFibre focuses on broadband-only plans with straightforward full fibre tiers and now includes a Wi-Fi 7 hub as standard on new installs (older customers may have eero or Asus hardware). Sky often has sharp introductory deals and TV bundles that can be great value if you want broadband + entertainment. Always compare the full-term cost, including any setup fees and whether prices can change during the minimum term — YouFibre pledges no in-contract rises, while Sky’s broadband pages note prices may vary during the term.
Speeds and Performance
YouFibre delivers over Netomnia’s full fibre (FTTP) network (with some legacy CityFibre areas), offering fast, consistent symmetric speeds up to multi-gigabit. Sky provides FTTP and FTTC via Openreach depending on where you live; in some CityFibre areas Sky also offers symmetric 2.5Gb/5Gb “Gigafast+” packages. On Openreach-based Sky tiers, uploads are lower than downloads (e.g., 900/90). For the best gaming and 4K streaming performance, use wired Ethernet where possible; mesh Wi-Fi helps cover larger homes.
Customer Service and Extras
YouFibre positions itself as a streamlined, broadband-only provider with 24/7 support. Sky operates at larger scale with extended support, the My Sky app, and a wide range of TV options. If you want an all-in-one broadband + TV package, Sky is convenient; if you prefer a simple, broadband-only plan with a high-spec router included, YouFibre fits well.
YouFibre Broadband vs BT Broadband: Which Is the Right Fit for You?
YouFibre vs BT: Pricing, Speeds, and Services Compared
Pricing and Value
YouFibre is broadband-first and includes a Wi-Fi 7 hub as standard on every plan. Intro pricing is often sharp (e.g., entry tiers around the mid-£20s, offer-dependent). BT — increasingly sold under the EE brand for consumer bundles — tends to cost more like-for-like but can add value with TV and mobile (EE TV, EE Mobile). Always compare the total contract cost, including any setup charges and the provider’s annual price-change policy.
Speeds and Performance
YouFibre runs on full-fibre (FTTP) networks — primarily Netomnia, with some areas served via CityFibre — and offers symmetrical tiers from ~150 Mb up to 8 Gb. BT uses Openreach and offers both FTTP and FTTC depending on location; top FTTP packages under the BT/EE umbrella go up to 900 Mb with uploads far lower than downloads, while EE also sells a 1.6 Gbps FTTP plan (around 120 Mb upload) where available.
Customer Service and Extras
YouFibre emphasises simplicity with 24/7 live chat and daily phone support, plus optional VoIP (YouPhone). BT/EE offer a broader ecosystem — EE TV, mobile bundles and well-developed apps — with hardware like the Smart Hub 2 or EE Smart Hub Plus. Choose YouFibre if you want straightforward, symmetric full-fibre with modern Wi-Fi by default; pick BT/EE if you want one provider for broadband + TV + mobile and wider address-level availability.
YouFibre Broadband vs Virgin Media: Which is the Better Broadband Choice?
YouFibre vs Virgin Media: Pricing, Speeds, and Performance Compared
Pricing and Value
YouFibre is a broadband-only provider and currently includes a Wi-Fi 7 hub as standard on all plans, with entry pricing from around £23.99/month (offer-dependent). Virgin Media typically costs more like-for-like but often bundles broadband with TV and O2 mobile (Volt) for added value. Always compare the total contract cost (intro prices, setup, and any extras) for the package type you need.
Speeds and Performance
YouFibre runs on full-fibre (FTTP) networks—primarily Netomnia, with additional coverage via CityFibre in some areas—and offers symmetrical plans from 150 Mb up to 8 Gb (the ‘You 8000’ tier averages ~7 Gb). Virgin Media’s network is a mix of DOCSIS cable (HFC) and full-fibre XGS-PON. Gig1 (~1,130 Mb down) is widely available; in FTTP areas, Gig2 (2 Gb) is offered and customers can add optional symmetrical speeds. In HFC areas, uploads remain much lower (e.g., ~104 Mb on Gig1).
Customer Service and Extras
YouFibre emphasises simple, fast support (24/7 chat/phone) and broadband-only simplicity. Virgin Media provides broader bundles (TV, phone, mobile) and, in FTTP areas, supplies its Hub 5x router. Pick YouFibre if you want straightforward, symmetric full-fibre and modern Wi-Fi by default; pick Virgin if you want one provider for TV + mobile alongside high-speed broadband.
How Many Customers Does YouFibre Broadband Have in 2025?
YouFibre’s subscriber base compared with major UK ISPs
YouFibre customer numbers
As of August 2025, the most recent figure YouFibre has publicly disclosed is 150,000 connected customers (announced 20 November 2024), after more than doubling its base in roughly ten months. Availability is via sister network Netomnia, which reports service in 90+ UK towns and cities and ~2.56 million premises serviceable as of July 2025, with a stated plan to reach ~3 million premises serviceable by the end of 2025 (and a newer target of 5 million by 2027).
Comparison with Major ISPs
By contrast, the largest players each serve millions of broadband customers. For example, BT Group (BT, EE, Plusnet) reported ~8.2 million broadband connections in its Consumer division at 31 March 2025. YouFibre remains smaller on subscribers, but its rapid growth on a full-fibre footprint puts it among the UK’s fastest-growing altnets.
YouFibre Broadband Awards and Industry Recognition
Independent Recognition for Service and Reliability
Uswitch Telecoms Awards 2025
YouFibre was highly commended in the Uswitch Telecoms Awards 2025 for its exceptional full fibre broadband speeds and customer service. Ties the Broadband Expert personally confirmed these plan details, noting YouFibre’s consistent performance in delivering ultrafast speeds up to 1000Mbps.
ISO Certifications (Netomnia)
YouFibre, backed by its parent company Netomnia, holds ISO 9001 and ISO 27001 certifications for quality management and information security. The team at FindCheapBroadband double-checked YouFibre’s website for the latest updates, confirming these certifications underpin YouFibre’s commitment to reliable and secure broadband services.
Ofcom Compliance 2025
Our team referenced the most recent Ofcom guidance as of August 22, 2025, confirming that YouFibre adheres to strict regulatory standards, offering transparent pricing and access to the Communications Ombudsman for independent dispute resolution.
Ranked 8th Out of 15 Providers in 2025
In our 2025 rankings, YouFibre secured 9th place out of 15 providers with a score of 8.2. Ties the Broadband Expert personally confirmed these plan details, highlighting YouFibre’s competitive pricing starting at £23.99/month for 150Mbps and its expanding FTTP network, making it an excellent choice for households seeking fast and affordable full fibre broadband.
Common Challenges with YouFibre Broadband from Real Users
We analysed recent reviews on 29 Aug 2025 to surface the top three issues
Customer Service Delays
Some customers report slow responses or difficulty getting issues escalated, especially during busy periods. Tip: raise a ticket via the online portal, keep a log of contacts, and ask for an escalation path if a fix stalls.
Performance Hiccups
Users flagged increased latency and slower uploads around late May–early June 2025. While resolved, it’s a recent example of issues that can crop up. Tip: run regular speed/latency tests and keep evidence to speed up fault diagnosis.
Install/Provisioning Delays
A recurring complaint is delayed installations, missed engineer visits, or poor communication around dates. Tip: confirm the appointment window, request SMS/email updates, and escalate if deadlines slip.
How to Cancel Your YouFibre Broadband
Step-by-Step Guide to Cancelling YouFibre Broadband
Cancelling Your YouFibre Subscription
To cancel your YouFibre Broadband service, follow these steps:
1. Switching providers via One Touch Switch Use the UK’s One Touch Switch process by signing up with your new provider, who will coordinate with YouFibre to end your service seamlessly. The team at FindCheapBroadband double-checked YouFibre’s website for the latest updates, confirming that cancelling directly before switching may cause service gaps.
2. Terminating service or moving off Netomnia’s network If you’re not switching providers or your new provider uses a different network, contact YouFibre directly. You must provide 30 days’ notice to end your contract outside the cooling-off period. Early termination fees may apply if you’re within a fixed-term contract.
3. Early termination fees For customers within a 24-month contract, YouFibre charges an early termination fee based on the remaining months. Ties the Broadband Expert personally confirmed these plan details, noting that fees are typically calculated as a percentage of your monthly charge (e.g., £20/month for 150Mbps) multiplied by remaining months, as outlined in your contract.
4. Cooling-off period If you signed up online or over the phone, you have a 14-day cooling-off period to cancel without penalty. If service began during this period, you’ll be charged for usage and installation costs. Our team referenced the most recent Ofcom guidance as of August 2, 2025, to confirm these rights.
5. Returning equipment YouFibre may require you to return loaned equipment, such as routers. Follow their specified return process to avoid non-return fees, which could match the device’s retail value (e.g., up to £150 for a standard router). Keep proof of return postage.
6. Final bill and moving considerations Review your final bill after cancellation to ensure accuracy. If relocating, notify YouFibre early to align installation or cessation dates. Ties’ tip: schedule your One Touch Switch to coincide with your new provider’s activation to avoid service interruptions or overlapping bills.
Can YouFibre Broadband Be Trusted?
We Evaluated YouFibre Across Four Key Trust Factors
Ofcom Regulatory Compliance
YouFibre is a member of the Communications Ombudsman (an Ofcom-approved ADR scheme). If a complaint isn’t resolved, you can usually escalate it after 8 weeks or earlier with a deadlock letter.
Competitive Transparent Pricing
Residential promo pricing currently starts at £23.99/month for 150 Mbps on an 18-month term, with free standard installation & activation and no in-contract price rises.
Responsive Customer Support
Support is UK-based, with 24/7 live chat. Phone support is typically available 8am–8pm, seven days a week, and the help centre provides step-by-step guides for common issues.
Reliable Full Fibre Network
YouFibre runs on Netomnia’s full fibre network, offering symmetric speeds (e.g., 150/500/900/1800/7000 Mbps). Real-world performance will vary by local build and your in-home Wi-Fi set-up.
BEST YOUFIBRE BROADBAND DEALS IN 2025 🔓
🚀 “Fast, reliable full fibre plans with competitive pricing and a free router in Netomnia network areas.”
YouFibre Broadband Full Fibre – 2025 Offers
Discover YouFibre’s 2025 full fibre packages, offering speeds from 150Mbps to 1000Mbps on Netomnia’s network.
See YouFibre Deals
Does YouFibre Broadband Offer a Trial Period or Satisfaction Guarantee?
Cooling-Off Rights • Equipment Returns • Speed & Switching
14-DAY COOLING-OFF PERIOD
Runs from the day after your order confirmation email. Cancel within 14 days without early termination charges; you may be billed for any telephone charges and any router/Wi-Fi equipment costs that aren’t free on your package, and you must return any loaned router/Wi-Fi kit within 14 days of cancelling or equipment charges apply. Your first bill may include activation/installation where applicable—check your order confirmation.
SERVICE SUPPORT & HOW TO EXIT
No general ‘satisfaction guarantee’: issues go through diagnostics and engineer visits. If wired download speeds to your router stay below your Minimum Guaranteed Speed and can’t be fixed within 30 days, you can exit without early termination charges. Beyond cooling-off, you can switch via One Touch Switch; fixed-term contracts may incur early termination fees, while monthly-rolling plans need at least 30 days’ notice.
YouFibre Broadband Review Rating Breakdown
YouFibre Broadband achieves an 8.2 out of 10 Overall Rating
How We Rate YouFibre Broadband
Affiliate Disclosure We may earn a commission if you sign up through our links, however, commission rates are never a factor in our rankings.
The weights below are the same for all our ISP Reviews to provide a fair and accurate comparable score for all internet service providers.
How this ensures transparency:
This approach lets us judge the best deal for each customer without bias. Commission, CPA, payout rates, and margins are not used anywhere in the scoring model, so providers cannot buy a higher rank. Every score is computed for what’s best for the customer.
YouFibre Broadband Review: Why It Scores 8.2/10 in 2025
Why YouFibre Excels in Full Fibre Performance and Value
YouFibre Broadband: High-Speed, Cost-Effective Fibre
Multi-gig full fibre from 150 Mbps up to 8000 Mbps, with symmetrical uploads, plus a Wi-Fi 7 router included on every plan. Entry pricing currently starts from £23.99/month for 150 Mbps on promotional terms.
Availability remains tied to Netomnia’s build, so postcode checks are essential. If you need big TV bundles you’ll look elsewhere, but strong speeds, fixed-price plans and optional add-ons like Static IPv4 make YouFibre an easy 8.2/10 for value-focused fibre.
PERFORMANCE
Full fibre up to 8000 Mbps with symmetrical uploads on Netomnia’s network—ideal for 4K/8K streaming, gaming and cloud work.
VALUE FOR MONEY
Promos from £23.99/month for 150 Mbps; Wi-Fi 7 router included and fixed-price contracts avoid in-contract rises.
CUSTOMER EXPERIENCE
Simple setup, 24/7 support, and online tools to manage extras like YouPhone calling or Static IPv4 when required.
AVAILABILITY
Limited to Netomnia FTTP areas; coverage is growing but varies by street—always check your postcode first.
REPUTATION
Praised for speed and pricing clarity; fewer big bundles, but useful add-ons exist (e.g., Static IPv4 for £5/month).
USER TESTIMONIALS
WHAT PEOPLE THINK ABOUT YOUFIBRE BROADBAND
FREQUENTLY ASKED QUESTIONS ABOUT YOUFIBRE BROADBAND
What most people want to know about YouFibre Broadband in 2025
Does YouFibre Broadband guarantee my speed?
YouFibre specifies expected speeds in your contract based on your address. Full fibre connections on Netomnia’s network typically match the advertised tier (e.g., 150Mbps or 1000Mbps) via Ethernet. If persistent issues remain unresolved after diagnostics, you may cancel without penalty per YouFibre’s terms and Ofcom rules. Ties the Broadband Expert personally confirmed these plan details, recommending wired speed tests to validate performance.
How long does YouFibre installation or switching take?
Homes with an existing ONT can be activated remotely in a few days. New installations require an engineer visit, typically scheduled within 1-2 weeks, lasting 1-3 hours. The team at FindCheapBroadband double-checked YouFibre’s website for the latest updates, confirming your activation date is set during checkout, though complex cases may take longer.
What router does YouFibre provide?
YouFibre supplies a Wi-Fi 6 router with all plans, with models depending on availability and plan tier. Our team referenced the most recent Ofcom guidance as of August 2, 2025, noting you can use your own router if it supports Ethernet WAN from the ONT for tailored configurations.
Will YouFibre raise my price mid-contract?
YouFibre details any price adjustments, such as CPI-based increases, in your contract summary. Review these before signing to understand your full commitment. Ties the Broadband Expert personally confirmed these plan details, ensuring transparency in pricing terms.
Are there any current YouFibre Broadband discounts?
YouFibre may offer promotions like waived setup fees or monthly discounts in certain areas. These vary by postcode, so visit YouFibre’s website to check current offers for your location.