Trooli Broadband Review (Updated October 2026)

My view: the product has improved, but there is more context to check

Trooli has just made its broadband range more interesting. In late September it launched Ultra, a symmetrical 5Gbps residential service at £44.99 a month on a 24-month contract. The package uses a Nokia Beacon 19 Wi‑Fi 7 router, and existing customers moving to Ultra need compatible replacement equipment.

That does not suddenly make 5Gbps the sensible choice for most homes. For most people, 500Mbps or 900Mbps is already plenty. Ultra matters because it shows Trooli is still investing in the retail product and gives power users a genuine multi-gigabit option.

There is an open Ofcom compliance investigation

Ofcom opened an investigation on 16 July 2026 into Trooli Ltd and Trooli Thistle Limited over compliance with Regulation 16 of the Electronic Communications Code rules. The issue concerns annual evidence that sufficient funds are available for specified infrastructure liabilities.

This needs context: the investigation remains open and Ofcom has not concluded that Trooli breached the rules. It is also not the same as a finding that customer broadband is at risk of being switched off. I would treat it as a transparency point to keep an eye on rather than a reason on its own to avoid the service.

The retail and network businesses are separate

Trooli's current structure is slightly unusual. Hermod Retail Limited trades as Trooli for the retail broadband service, while Trooli Ltd continues to own and operate the network. Both companies remain active on the public register. For a customer, the practical point is simply to read the company name and terms on the order confirmation rather than assuming every part of the service sits in one legal entity.

A fibre-first regional ISP

Trooli is not trying to be Sky or Virgin Media. There is no big TV ecosystem or mobile bundle to sell you. The appeal is much simpler: full fibre, fast uploads, predictable pricing and a network it controls.

That makes it most attractive when you care about the broadband line itself. If Trooli is available at your address and its price is close to a national provider, I would take its symmetrical upload speeds seriously — particularly for home working, backups and creator workloads.

Hardware now depends on the package

Trooli's support pages still document the Zyxel EX5601/EX5600-T Wi‑Fi 6 platform for home broadband, with 2.5GbE connectivity and mesh support. The new Ultra 5Gbps tier is different: it launched with a Nokia Beacon 19 Wi‑Fi 7 router and a 10GbE LAN port so the hardware can actually make sense of a multi-gigabit line.

That is a better position than the old review suggested, but I would still check the router named on your order. The exact hardware matters far more on 2Gbps and 5Gbps packages than it does on a 150Mbps plan.

Wi-Fi Plus is useful, but it gets expensive

Trooli currently lists Wi‑Fi Plus at £8 per month per Wi‑Fi unit. It can help in larger or awkward homes, but that recurring cost adds up quickly. Before paying for several units, I would compare the total against buying your own good mesh system.

Installation is the part you cannot judge from the speed headline

Full fibre installation can require drilling, an external box and an internal ONT. Agree the cable route and equipment position with the engineer before work starts. Standard installs can be straightforward, but non-standard work and property-specific complications are where customer experiences can diverge.

My pick: Superior 900

Superior 900 is the plan I would look at first. Current deal listings put it around £29.99 a month on a 24-month term, and 900Mbps symmetrical is already excessive for ordinary streaming while being genuinely useful for large uploads and busy homes.

If a comparison route offers a lower first-year price or voucher, compare the full 24-month cost rather than the headline incentive.

The rest of the range

Essential 150: around £22.99/month. Enough for most smaller households.

Extra 500: around £27.99/month. Probably the sensible value choice if you do not need near-gigabit speed.

Pro 2Gbps: around £39.99/month. Useful for genuinely heavy multi-user or professional workloads, but overkill for most homes.

Ultra 5Gbps: £44.99/month on 24 months. This is an enthusiast and power-user product more than a normal household necessity. A 12-month Ultra option has also been listed at £46.99.

Switching credit can change the maths

Trooli currently advertises contract buyout support of up to £200 for eligible customers still tied to another provider. That can make a switch much more attractive, but it has eligibility rules, so I would not count it as guaranteed value until Trooli confirms the claim.

Symmetrical fibre is the reason to choose Trooli

A lot of providers can now sell fast downloads. Trooli's stronger argument is that the upload speed matches the download speed. That matters for cloud storage, video production, remote work and households sending as much data as they receive.

Trooli says its speed guarantee applies to a hardwired connection to the Trooli router within a 10% tolerance of the ordered service. It does not guarantee Wi‑Fi speed, which is the right distinction to make on 2Gbps and 5Gbps plans.

Do not buy 5Gbps just because the number is bigger

Most individual devices and online services will not come close to using a 5Gbps connection. To benefit properly you need suitable wired hardware, fast local networking and workloads that can actually move data that quickly. For a normal family, 500Mbps or 900Mbps is usually the smarter spend.

A strong ISP you may not be able to order

Trooli's network now covers roughly 480,000 premises across parts of England and Scotland, but it remains far smaller than the national Openreach footprint. Availability can change street by street.

This is why I would not spend too long comparing package names before checking the postcode. If Trooli is not live at your address, the rest of the review is academic.

• Wi‑Fi Plus — £8/month per unit: Useful for difficult homes, but potentially expensive if you need several nodes.
• Trooli Protect — £3/month: F-Secure-powered household security offered as an optional add-on.
• Static IP — £5/month: A useful option for remote access, hosting and specialist networking.
• One Touch Switch: Trooli supports the standard switching process, and separately advertises up to £200 of eligible contract-buyout help.

If I might move soon: a 24-month contract with a regional network deserves more thought than a short rolling deal because the service may not exist at the new address.

If the price gap is large: symmetrical uploads are valuable, but I would not pay a huge premium over a good 500Mbps or 900Mbps rival unless I actually use them.

If I need guaranteed whole-home Wi‑Fi: the fibre line can be excellent while individual rooms still struggle. Budget for mesh if your property needs it.

If the open Ofcom investigation worries you: there is no breach finding at present, but buyers who prefer the simplest possible provider picture may reasonably choose a larger alternative until it is resolved.

Customer-review signal

Trooli's wider Trustpilot profile stood at 4.6/5 from 6,976 reviews when checked. Recent feedback is heavily positive around sales, onboarding and installation, while negative reviews still raise issues around support delays, faults, moving home and exit charges. Treat that as a company-wide customer signal, not a guarantee of how one installation will go.

Best for upload-heavy homes inside the footprint

I would shortlist Trooli for a home that can actually get the service, wants a fixed monthly price and values upload performance as much as download speed. Superior 900 is the tier I would start with.

I would look elsewhere if I expected to move soon, wanted a big TV/mobile bundle, or could get a similarly fast symmetrical service from a cheaper local rival.